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Q:
Playing devils advocate is one effective means of combating confirmation bias.
Q:
The stronger the cohesiveness in a group, the greater is the nonconformity to group norms.
Q:
When Billy disagreed with team members he was exhibiting the devils advocate informal role.
Q:
A perceptual mindset is fundamentally a problem of information overload.
Q:
A single member of your group can be a source of your group's norms even when that individual
leaves the group.
Q:
Having to appear for group therapy with Dr. Weitzman was an example of an implicit norm for the Dream Team.
Q:
Advances in electronic technology have made a bias for speed; faster is not only possible but
expected.
Q:
A group can never have too much cohesiveness because it is the bond that cements members
together as a team.
Q:
Conflict among Dream Team members was not constructive because it was contentious, difficult, and oftentimes frustrating for team members.
Q:
Making inferences is a serious problem for group decision making, so group members should be discouraged from making inferences.
Q:
One of your group members consistently "goofs off" during discussions. This is negative synergy in action.
Q:
There are no power imbalances among the four primary team members (Billy, Jack, Henry, & Albert).
Q:
Information overload occurs when the rate of information flow into a system exceeds the
systems processing capacity.
Q:
The general purpose of group norms is to achieve group goals.
Q:
The Dream Team never exhibits group synergy.
Q:
Groups should avoid the tendency to make inferences.
Q:
Cliques have no positive effects on members; they just encourage blind conformity.
Q:
Billy and Henry clash often. These clashes are examples of dominance-prevention power struggles.
Q:
A consistent relationship between two variables is called a dichotomy.
Q:
Group development proceeds sequentially in step-by-step phases from forming to storming then to norming and finally to performing.
Q:
Billy exhibits non-empathic listening because he uses probing responses too often.
Q:
A group has to display all the symptoms of groupthink in order to experience the poor quality
decisions that accompany groupthink.
Q:
A competent communicator exhibits a sensitivity to the needs of the group during the norming
periodic phase of development by
a. adapting communication to the norms of the group
b. encouraging change when norms are excessively rigid
c. encouraging change when norms are too elastic
d. discouraging disagreement
Q:
Billy emerges as leader of the Dream Team in the absence of Dr. Weitzman. The pattern of his emergence follows fairly closely the typical leader emergence pattern in small groups.
Q:
A dichotomy is either-or thinking where we view the world in terms ofopposites when clearly there are more than two opposing possibilities.
Q:
A competent communicator can effectively address secondary tension in a group by
a. being an active listener
b. using humor to lighten the tension
c. disagree without being disagreeable
d. discourage disagreement
Q:
Jack exhibits role fixation.
Q:
Specialization is a pattern recognition means of screening information in order to cope with
information overload.
Q:
Your group forms for the first time. To address primary tension that will typically occur among
group members at the initial meeting of the group, you should
a. avoid disagreement
b. engage in small talk with other group members
c. express positive attitudes
d. avoid superficial conversation on frivolous topics
Q:
Albert primarily uses the following communication styles of conflict management
a. smoothing
b. compromise
c. avoiding
d. bridging
Q:
Inferences are educated guesses about the known based on the unknown.
Q:
Groups typically outperform individuals when
a. the task requires a wide range and variety of information
b. both the group and any individual are without expertise.
c. both the group and the individual have expertise and the task is an especially complex one
d. quick action is warranted
Q:
Billy communicates contempt for other team members in the following ways
a. mockery
b. verbal insults and name-calling
c. hostile humor
d. contemptuous body movements
Q:
A station KBNR call-in survey found that 66% of the 1,200 callers opposed raising property
taxes to finance school budget deficits. This is an unrepresentative sample.
Q:
In past groups you have witnessed several instances of social loafing. To diminish social loafing in your new group, you and other group members shoulda. establish a group responsibility normb. identify individual tasks and evaluate each members contribution to the accomplishment of the taskc. note the importance of each members contribution to group successd. talk to any loafer privately and ask why the lethargic attitude exists
Q:
Dr. Weitzman exhibits empathic listening skills because he
a. gives frequent advice to team members
b. interprets team members communication for the group
c. probes frequently
d. provides supporting responses
Q:
Pattern recognition is potentially the most effective means of coping with information
overload.
Q:
If primary emphasis is placed on the task dimension than the social dimension of a groupa. cohesiveness will likely increase because of greater task accomplishmentb. productivity will likely increasec. cohesiveness will likely decrease because working on the task takes away from relating to group members and having fund. no particular pattern of group effectiveness is discernible
Q:
Billys anger is generally destructive not constructive because
a. he has quick flashes of temper
b. the intensity of his anger is extreme
c. he exhibits rage
d. he is upset
Q:
A glut of information makes it very difficult to ascertain useless from useful information.
Q:
Diverse group membership has which of the following potential benefits?
a. A wide array of problem-solving and decision-making resources are available
b. Biases of group members are likely to be addressed
c. Group performance may be enhanced
d. all of the above
Q:
In the absence of Dr. Weitzman, Billy becomes team leader because
a. through the process of elimination he is the most skillful and capable team member
b. he provides a solution to a serious problem
c. he is an effective listener
d. he expresses strong, forceful assertions without hesitation or qualification
Q:
Faulty inferential leaps are more likely when the issues are emotionally charged.
Q:
Ethnocentrism is
a. the perception that all cultures share a common core of beliefs and values
b. the view that no culture should be perceived as inferior to any other
c. the belief that ones own culture is superior to others
d. a and b
Q:
Billy played the following informal disruptive roles
a. zealot
b. clown
c. cynic
d. fighter-controller
Q:
Information underload is usually a problem of too much opening in a system.
Q:
We typically conform to group norms
a. to be liked by group members
b. to be perceived as performing correct behavior so we can avoid embarrassing ourselves
c. because we live in an individualist culture
d. a and b
Q:
Jack played the following informal disruptive roles
a. clown
b. fighter-controller
c. isolate
d. zealot
Q:
We tend to overvalue vivid, concrete information when making decisions.
Q:
Diverse group membership poses which of the following challenges?
a. Increased difficulty achieving agreement
b. Cohesiveness and group satisfaction can be difficult to develop and maintain
c. Conflict and misunderstandings may emerge more often
d. all of the above
Q:
Dr. Weitzman deals effectively with four difficult group members by
a. allowing dominant members (Billy, Henry) to control conversations
b. remaining unconditionally constructive at all times
c. providing a soapbox for Billy, Henry, and Jack to share their ideas until each runs out of steam
d. confronting each disruptive team member directly when the disruption erupts
Q:
Group polarization is manifested when the points of view and opinions among a groups members become more divergent (differ from each other).
Q:
In general, an important goal for all groups regarding the relationship between the task and social
dimensions of groups should be one in which
a. an optimum balance of the two is reached
b. the task dimension receives much greater emphasis for maximum productivity
c. the social dimension receives much greater emphasis for maximum cohesiveness
d. the task and social dimensions are kept separate
Q:
The members of the Dream Team ultimately work together cooperatively because
a. their primary goal of rescuing Dr. Weitzman can be achieved only by an interdependent effort of all members
b. all team members participate meaningfully in decisions made concerning how to rescue Dr. Weitzman
c. they begin to focus on the problem not on each other
d. decisions made have serious consequences
Q:
Groups consistently take greater risks than do individuals.
Q:
Social loafing isa. another term for shynessb. the tendency of a group member to exert less effort on a task when working in a group than when working individuallyc. another name for social compensationd. all of the above
Q:
Dr. Weitzman defuses the defensiveness exhibited by Billy, Jack, and Henry by
a. refusing to be drawn into their defensive spiral
b. refusing to be diverted by irrelevant remarks or side issues unrelated to the issue being discussed
c. being an empathic listener
d. encouraging psychological reactance
Q:
Which of the following is a valid statement about correlations?
a. Group members tend to have a strong inclination for inferring causation from correlations
b. Most correlations are noncausal
c. Vivid information makes correlations into causations
d. Correlations link causal statements into dichotomies
Q:
Conformity
a. is always to be discouraged in any group
b. is the same as cohesiveness
c. is the adherence to group norms by group members
d. all of the above
Q:
Billy exhibited the following defensive communication patterns:
a. Evaluation
b. Indifference
c. Manipulation
d. Equality
Q:
You can combat Ans : FALSE dichotomies in your group by
a. employing the language of provisionalism (qualification)
b. seeking confirming information and evidence
c. vigorously presenting disconfirming evidence to the group
d. being suspicious of absolute statements
Q:
Individuals typically outperform groups when
a. both the group and individuals are without expertise
b. the task requires a wide range of information and skills
c. the group and individual both have expertise relevant to the task
d. time is a critical factor (e.g., emergencies)
Q:
Jack exhibited the following defensive communication patterns:
a. evaluation
b. provisionalism
c. problem orientation
d. superiority
Q:
Confirmation bias is the psychological predisposition to
a. ignore information that contradicts our beliefs
b. distort information that confirms our beliefs
c. seek information that agrees with our beliefs
d. seek information that contradicts our beliefs
Q:
Social compensation is most likely to occur in a group whena. group cohesiveness is very highb. all group members are highly motivated to accomplish group tasksc. a high-ability member realizes that his or her maximum effort is required for the group to be successful because other group members have less ability to perform effectivelyd. all of the above
Q:
Billys communication was mostly incompetent because he was
a. disrespectful to other team members
b. Me-oriented
c. uncommitted to the group until the very end
d. frequently dishonest
Q:
The group polarization effect can be explained by
a. social comparison theory
b. persuasive argumentation
c. excessive cohesiveness effect
d. diffusion of responsibility hypothesis.
Q:
You have a member of your group who refuses to conform to the most basic of norms. You say to him, Why cause such turmoil in our group. The only person it hurts is you. Youre wasting your time and that of the group. Your reaction is a strategy to address nonconformity called
a. coercion
b. seduction
c. isolation
d. ostracism
Q:
Which of the following characters exhibit assertiveness as a consistent communication pattern?
a. Dr. Weitzman
b. Billy
c. Henry
d. Jack
Q:
Group polarization can be avoided by
a. having at least one active devils advocate in the group
b. having a group facilitator who strongly encourages group members to consider
opposing viewpoints on issues raised during group discussion
c. discussing issues openly before group members take firm positions
d. making frequent inferences
Q:
Social loafing in groups is most common
a. in an individualist culture such as the United States
b. in a collectivist culture such as Singapore
c. when no social compensation is likely
d. when tasks are complex
Q:
Dr. Weitzman uses the following power resources
a. legitimate authority
b. information
c. expertise
d. rewards
Q:
You energetically seek information that agrees with your point of view when researching a group
project and you ignore information that contradicts your point of view. You are exhibiting
a. confirmation bias
b. invalid inferences
c. correlation as causation fallacy
d. Ans : FALSE dichotomy
Q:
The Collective Effort Model suggests thata. group members are strongly motivated to perform well in a group if they are convinced that their individual effort will likely help in attaining valued resultsb. group members working together can produce strong cohesivenessc. group members must be wary of social compensation influences to be effectived. social loafers are the product of little concern for members social welfare in the group
Q:
Henrys communication is mostly incompetent because he
a. frequently disagrees with Billy
b. has conflicts with other team members
c. often exhibits inappropriate communication
d. engages in competitive power struggles with other members
Q:
A friend of yours has joined a controversial doomsday group headed by an individual who claims to be a prophet with divine powers. The head of this group predicts that the world will end on Christmas Eve. When this prophecy proves to be wrong the explanation provided by the head of the group claims, This was just a dress rehearsal for the real thingtesting your faith. This is
a. confirmation bias
b. vividness effect
c. rationalization of disconfirmation
d. all of the above
Q:
Groups typically respond to nonconformity from a member by using four strategies. These
are
a. reason, seduction, deviance, and conflict management
b. reason, ostracism, isolation, and persuasion
c. reason, seduction, coercion, ostracism
d. peer pressure, ostracism, coercion, isolation
Q:
Albert plays the following informal group roles
a. fighter-controller
b. information giver
c. isolate
d. clown
Q:
Which of the following is a consequence of information overload?
a. It impedes critical thinking
b. It promotes indecisiveness
c. It makes concentration on any one idea, concept, or problem extremely difficult
d. all of the above
Q:
Which of the following is a condition that promotes conformity in groups?
a. The stronger the cohesiveness, the greater the conformity
b. The weaker the cohesiveness, the greater the conformity
c. Conformity decreases as the task importance increases
d. Conformity is less when individuals expect to be group members for a long time