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Q:
A clear line can be drawn that distinguishes exactly when a small group becomes a large group.
Q:
Most of the jurors concluded that the woman across the El-tracks could not
have seen the boy kill his father because she had marks on her nose that
indicated she wore glasses and she wouldnt have worn glasses to bed. This is
an example of confirmation bias.
Q:
All team members wear black berets and leather vests. These serve as solidarity symbols to
develop team identity.
Q:
Setting boundaries is a critical group function.
Q:
The final jury decision was an example of group synergy.
Q:
A group charge is the task of the team, such as to make decisions about improving cafeteria
food on campus.
Q:
In human systems, change cannot cease.
Q:
Juror #3 (final holdout) primarily used the competing, power/forcing style of
conflict management.
Q:
Quality circles have proved to be effective examples of self-managing work teams.
Q:
A group should tighten its boundaries when both the quantity and type of outside influences place an
undue stress on the group.
Q:
Juror #8 (the architect) focused primarily on the problem (guilt or innocence of the accused) not the people (personalities of fellow jurors). He thus demonstrated a key element of principled negotiation.
Q:
A team should establish as many goals as it can, the more goals the better,
to be sufficiently challenged and effective.
Q:
No group, not even a cult, can survive without some input from outside the system.
Q:
Juror #1 (the coach) was foreman of the jury. This was an informal, not a formal role.
Q:
Convincing research reveals that teams are most effective when members possess certain
personality traits such as agreeableness, conscientiousness, and extroversion.
Q:
The best size for a decision making group is the smallest size capable of performing the task
effectively.
Q:
Jurors #3 (man yells a lot), #4 (broker), and #8 (architect) all exhibited primary
behaviors that, based on leader emergence research, make them prime candidates for a
leadership position on the jury.
Q:
The attitude that most destroys teamwork and team effectiveness is cynicism.
Q:
Smaller groups inhibit overt disagreement and signs of dissatisfaction more than larger groups.
Q:
The jury arrived at a Ans : TRUE consensus.
Q:
A strong ego is a critical characteristic of an effective team member.
Q:
All systems attempt to maintain stability and to achieve a state of dynamic equilibrium by
resisting change.
Q:
Which of the jurors was guilty of the ambushing tactic?
a. Juror #2 (bank teller)
b. Juror #12 (advertising man)
c. Juror #11 (watch maker)
d. Juror #10 (bigot)
Q:
As the challenge increases, the need for teamwork decreases.
Q:
Your symposium group increases in size from 6 members to 11. Group satisfaction
will likely increase because you have far more resources available.
Q:
The jury began initial deliberations by each juror explaining his vote in the order of jury
numbers (#2, #3, etc.). This is an example of
a. an implicit norm
b. an explicit norm
c. a formal role
d. an implicit rule
Q:
You join a group of highly experienced and technically skilled members whose task is to produce
creative solutions to complex technical problems. Such experience and technical know-how virtually
assures that this will be a very effective team.
Q:
According to "bad apple" research,
a. bad apple members are an example of negative synergy
b. those groups that had to deal with a bad apple member scored 30% to 40% lower on
challenging tasks than groups with no bad apple member
c. bad apple behavior is highly contagious, easily infecting other group members
d. negative influence of one bad apple member is usually not great when most group members are
Q:
Which of the following jurors used competitive interrupting repeatedly?
a. Juror #10 (bigot)
b. Juror #9 (old man)
c. Juror #6 (painter)
d. Juror #3 (man who yells)
Q:
Quality circles have proved to be a very effective method of instilling teamwork and teambuilding in
the United States.
Q:
A system is
a. a set of relatively unrelated parts working separately to accomplish a common goal
b. a set of interrelated parts working together to form a whole in the context of
a changing environment
c. generally composed of input, output, and throughput
d. destroyed if input ceases
Q:
The jury did not handle its very difficult members particularly well. What the other
jurors should have done but didnt do for the most part was
a. deny a soapbox for the difficult members
b. assertively confront the difficult jurors directly about their inappropriate
c. behavior each time the behavior emerged
d. be unconditionally constructive throughout the deliberations
e. all of the above
Q:
Key elements in building teams should include
a. Choosing team members with experience and problem-solving abilities
b. Embracing diversity of membership
c. Provide communication training for members
d. Create a competitive communication climate to extract the best from members
Q:
A rule
a. should always be followed in groups if a group hopes to be effective
b. is a prescription that indicates what you should or shouldnt do in specific contexts
c. is central to determining appropriateness of your communication
d. is one way to establish a boundary in groups
Q:
The jury does not qualify as a team primarily because
a. there wasnt a high level of cooperation
b. there wasnt a high level of cohesiveness
c. group members operated more as individuals than as members of a group with
d. a strong team identity
e. All of the above
Q:
Teams differ from standard small groups in which of the following ways?
a. Teams exhibit a higher level of cooperation
b. Teams usually have members with more diverse skill
c. Teams have a stronger group identity
d. Teams require fewer resources and less time commitment.
Q:
We join groups because of
a. interpersonal attraction
b. need to belong
c. attraction to the activities of the group
d. attraction to group goals
Q:
Which of the following jurors expressed destructive anger?
a. Juror #9 (old man)
b. Juror #3 (man yells a lot)
c. Juror #4 (stock broker with accent)
d. Juror #6 (painter)
Q:
Which of the following is usually an effective way to establish a team identity?
a. Wear uniforms and use terms such as we and us and avoid terms such
as they or them
b. Identify individual team members who make mistakes and blame them
for team failure as a motivating technique to improve overall team performance
c. Give awards to individual team members who score the most points for
the athletic team or who sell the most products on a sales team
d. create fantasy themes for the group
Q:
Which of the following affects a groups ability to adapt successfully to change?
a. Degree of change
b. Desirability of change
c. Rate of change
d. Equifinality of change
Q:
Juror #12 (the Advertising man) exhibited which of the following communication styles of conflict management?
a. Competing
b. Avoiding
c. Accommodating
d. Confronting
Q:
Which of the following are guidelines for managing membership diversity in teams?
a. Solicit feedback on the decision-making process
b. Choose a superordinate goal for the team
c. Accept diversity as an advantage for the team
d. Be respectful of individual cultural differences
Q:
Groups establish boundaries and thus regulate change by
a. speaking a group lingo or specialized language
b. making some members feel like outsiders and not real group members
c. establishing roles for members
d. all of the above
Q:
Juror #7 (the baseball fan) exhibited which of the following disruptive roles?a. Clownb. Stagehogc. Devils advocated. Zealot
Q:
Your team works on a task that team members view as largely worthless, and even when the task is
finished quickly and effectively, those in leadership positions outside of your team ignore the results
of your work. From this description, which of the key elements of team empowerment is missing?
a. Group potency
b. Meaningfulness
c. Impact
d. b and c
Q:
Your group has a difficult group member. He complains repeatedly, bullies group members into
supporting his positions during discussions, and dominates the discussion, often interrupting other
members. Your group should address this difficult individual by
a. letting the troublemaker have his way so these initial victories might incline him to be less
combative
b. trying to change the difficult member into a likeable person
c. allowing the troublemaker to voice complaints to the entire group whenever disgruntled, hoping
he will run out of steam
d. confronting the difficult member about his unacceptable behavior
Q:
Juror #8 (the architect) used which of the following communication styles of conflict management?
a. Compromising
b. Accommodating
c. Collaborating
d. Competing
Q:
Team empowerment can be maximized by
a. decreasing the choices available to teams
b. team members expressing optimistic can do attitudes
c. establishing a hierarchy of decision making so all team members know clearly who makes the
decisions for the team
d. allowing teams to make recommendations for improvements that will ultimately
Q:
The best size for a group is
a. the smallest size capable of performing the task effectively
b. seven members with diverse skills
c. twelve members, based on the jury model
d. none of the above
Q:
Juror #4 (the broker with an accent) was primarily
a. aggressive
b. passive
c. assertive
d. passive aggressive
Q:
Impediments (obstacles) to team empowerment include
a. team-based, not individually-based reward systems
b. insufficient structural support for teams within an organization
c. a hierarchical decision-making process
d. team leaders who do not fully embrace self-managing teams
Q:
Dealing with a difficult group member requires, among other things,
a. creating a cooperative group climate
b. ostracizing the difficult member
c. avoiding the bad behavior, hoping it will subside
d. providing many opportunities for the difficult member to express himself/herself to the group
Q:
The jury has a difficult time reaching a consensus. Which of the following
contribute to the difficulty in reaching a consensus?
a. Some jurors stubbornly argue for their own position without listening
i. openly to all the arguments
b. There was some dissatisfaction with the process used to reach a decision
c. Some jurors saw the deliberations as a win-lose contest
d. All of the above
Q:
Your team has a shared belief that they can be effective as a team and meet just about any challenge.
Your team exhibits
a. group potency
b. and element of empowerment
c. autonomy
d. a and b
Q:
A system sustains dynamic equilibrium by regulating
a. degree of change affecting the group
b. desirability of change affecting the group
c. the rate of change affecting the group
d. all of the above
Q:
Juror #3 (yells a lot/final holdout) demonstrates incompetent communication because
a. he shows disrespect toward fellow jurors
b. he is hypercompetitive
c. he says many inappropriate things to fellow jurors
d. all of the above
Q:
IDEO is an example of
a. a quality circle
b. a self-managing work team
c. a failed experiment in teambuilding
d. an organization built on principles of hierarchical order and roles
Q:
Deep diversity refers to
a. including a high percentage of under-represented minorities as group members
b. making sure there is gender equity in a groups composition
c. substantial variation among group members in task-relevant skills, knowledge, abilities,
beliefs, values, perspectives, and problem-solving strategies
d. all of the above
Q:
Juror #11 (watchmaker from Europe) exhibited which of the following informal roles during the deliberations?
a. Clarifier-elaborator
b. Fighter-controller
c. Information giver
d. Isolate
Q:
Fantasy chains are
a. one method of instilling team identity
b. a string of disconnected, unrelated stories that amplify the fantasy theme of a team
c. a series of solidarity symbols
d. none of the above
Q:
Synergy is the result of
a. deep diversity
b. highly motivated group members
c. group effort with members working in concert with each other
d. all of the above
Q:
Which of the following were primary informal roles exhibited by the architect (#8)?
a. Devils advocate
b. Fighter-controller
c. Stagehog
d. Zealot
Q:
Cynicism
a. is a cant-do attitude
b. the attitude that most destroys teamwork and team effectiveness
c. communicates negativity, predicts failure, and criticizes team members who attempt to inspire
d. all of the above
Q:
When a small group is so dysfunctional that it produces a worse result than would be expected based on perceived individual skills and abilities of members, this is called
a. negative synergy
b. ripple effect
c. negative throughput
d. equifinality
Q:
Juror #7 (baseball fan) showed communication incompetence because
a. he made frequent inappropriate jokes
b. he was Me-oriented
c. he showed disrespect to some jurors
d. he exhibited little commitment to the group or the deliberative process
Q:
Symbolic convergence theory asserts thata. team members need to come together and build shared values to succeedb. team identity is created by stories, called fantasies, that provide a shared interpretation of events that bind members and offer a shared identityc. team goals are symbolic of a larger truth about teams and how they function in anindividualistic culture such as the United Statesd. team identity can be created by converging on those differences in points of view that
Q:
In your small group, you have a social loafer who has gradually de-motivated and frustrated almost every other group member with his lackluster effort. This is an example, in systems terms, called
a. social compensation
b. ripple effect
c. boundary control
d. equifinality
Q:
Which of the following was a form of power exhibited during jury deliberations?
a. Prevention
b. Compromise
c. Dominance
d. All of the above
Q:
Which of the following is an impediment (hindrance) to team empowerment?
a. Not everyone embraces the concept of empowered teams
b. Rewards are distributed according to team, not individual, success
c. Participation in decision making is spread across all team members
d. Organizational leaders provide too much encouragement
Q:
Throughput in a system refers to
a. the output of a system measured in productivity
b. what all living systems must combat to survive
c. the process of transforming input into output to keep the system functioning
d. the structure of a system
Q:
Juror #1 (the foreman/coach) had which of the following primary power resources?
a. Legitimate authority
b. Expertise
c. Scarce information
d. Rewards
Q:
Individual accountability
a. has no place in team building because it discourages some members from performing
b. establishes a maximum, extremely high standard of effort and performance for each team
member to share the fruits of team success
c. establishes a minimum standard of effort and performance for all team members
d. establishes a ceiling that all team members must reach, not a floor below which no one
Q:
The "rule of seven" refers to which of the following?
a. Seven members is the ideal size of a small group
b. It takes at least seven minutes for a group to focus directly on a group task
c. Each member added to a decision-making group that starts with seven members reduces
decision effectiveness by about 10%
d. Seven members is the maximum number to be defined as a small group.
Q:
Which of the following was used by other jurors to gain compliance from the juror #3 (final holdout juror/man who yells) when the vote was 11-1 for acquittal?
a. Reason
b. Seduction
c. Ostracism
d. Coercion
Q:
Autonomy in teams means
a. teams have no supervision
b. a perception that the teams task is important and worthwhile
c. exercising freedom, independence, and discretion when working in teams
d. team decisions must be approved by those higher up in the organizational hierarchy
Q:
Dynamic equilibrium
a. is a range in which systems can manage change effectively to promote growth and
success without destroying the system with too much instability
b. recognizes that there is a perfect balance point between stability and change in a system
c. is sustained in a system by regulating the degree, rate, and persistence of change
d. all of the above
Q:
Which of the following was a leadership style used by juror #8 (the architect)?
a. Autocratic/directive
b. Laissez faire
c. Democratic/participative
d. Delegating
Q:
Quality circles
a. were an effective approach to teamwork in the U. S.
b. are self-managing work teams
c. failed in the U. S. primarily because real empowerment didnt occur for group members
d. b and c
Q:
Synergy occurs in groups primarily by
a. group members working competitively to achieve a common goal
b. deep diversity within the group membership
c. looking for group members who have very narrow, specialized skills, knowledge, and
abilities
d. happenstance; its mostly luck
Q:
Of the key ways to promote cooperation and teamwork in groups, which of the
following were clearly present during the jurys deliberations?
a. Clear designated roles
b. Solidarity symbols
c. Fantasy themes
d. None of the above