Q&A Hero

Q: What are the six environmental forces that create most of the turbulence in the workplace?

Q: (p. 570) What is meant by the nenko curve?

Q: A hosting service that provides an independent, stand-alone website for small and medium-sized businesses best defines A) voucher service. B) ISP hosting service. C) localized service. D) collaborative service.

Q: The Web hosting option under which the business acquires the hardware, software, staff, and dedicated telecommunications services needed to host a Web site is called A) self-hosting. B) mirror hosting. C) using a storebuilder. D) ISP hosting.

Q: (p. 562) What is an employment contract?

Q: A dedicated website hosting company that offers a wide range of hosting services and functionality to businesses of all sizes best defines A) collaboration service. B) application service provider. C) web hosting service. D) enhanced service.

Q: (p. 560) What is a business process?

Q: A(n) ________ site is an exact duplicate of the original Web site physically located on a Web server on another continent or in another city. A) backup B) mirror C) download D) hot

Q: (p. 556) Explain structural change.

Q: Define replacement fertility rate.

Q: A hosting service that provides disk space and services to help small and microbusinesses build a website quickly and cheaply best defines A) commercial service. B) enhanced service. C) storebuilder service. D) collaborative service.

Q: A site that provides users online tools for communication and sharing information on common interests best defines A) collaborative website. B) social-oriented website. C) transactional website. D) incorporated website.

Q: (p. 573) Labor flexibility is the: A. view that business is analogous to a game and special, lower ethics are permissible. B. ability to make quick and smooth shifts of workers into and out of jobs as business conditions change. C. transferring of work from within a company to an outside supplier to cut labor costs. D. agreement by which an employee exchanges his/her labor in return for specific pay and working conditions.

Q: A site that allows business partners to collaborate best defines A) collaborative website. B) transactional website. C) attractive website. D) social website.

Q: (p. 573) Which of the following is a competitiveness goal? A. Job security B. Limited hours C. Collective bargaining D. Create jobs

Q: A website that sells products and services best describes A) commercial website. B) collaborative website. C) social-oriented website. D) transactional website.

Q: Define warranty. What are the different types of warranties?

Q: Website features that attract and interact with visitors in the target stakeholder group best defines A) swag. B) e-trinkets. C) attractors. D) e-goodies.

Q: Explain the concepts of negligence, caveat emptor, and privity.

Q: A website that provides opportunities for the customers and the business to communicate and share information best defines A) informational website. B) interactive website. C) hosting website. D) social-oriented website.

Q: How does the National Highway Traffic Safety Administration (NHTSA) protect consumers?

Q: A(n) ________ Web site does little more than provide information about the business and its products. A) informational B) interactive C) transactional D) dynamic

Q: What are the major powers of the Consumer Product Safety Commission (CPSC)?

Q: A method for business restructuring that combines workflow systems and redesign methods; it covers people-to-people, systems-to-systems, and systems-to-people interactions. This description best describes A) information architecture management. B) content management. C) business process reengineering. D) business process management.

Q: (p. 527-529) What are the broad duties of the Federal Trade Commission (FTC)?

Q: What are the responsibilities of the Food and Drug Administration (FDA)?

Q: In an organizational transformation A) there are incremental changes to the way things have always been done. B) the change may affect only one or a few of the functional areas of the business. C) there is always a sharp break with the past and every aspect of the business will probably change. D) there is a change in outlook, but rarely a change in procedures or investment in infrastructure.

Q: Reprise Electronics, a conglomerate that manufactures and sells all kinds of electronic goods under several brand names, currently has separate Web sites for each of its brands. The company decides to bring all of the Web sites together through a single site that, in addition to providing links to the brand pages, will also provide general information about how to select electronic merchandise and informational pages about the Reprise company and its management team. This is an example of adding A) a storefront. B) a reverse auction. C) e-procurement. D) a portal.

Q: (p. 524-525) What were the four agencies created by Congress in response to President John F. Kennedy's speech on consumer rights?

Q: What are the three national movements that aimed to protect consumers in the United States?

Q: Chaplin's Pet Store has been in business for many years. Chaplin, the present owner, decides to open an online sales channel where he can advertise and sell the same gourmet pet food. This is an example of adding A) a webstore. B) a reverse auction. C) e-procurement. D) a portal.

Q: What are the arguments in defense of consumerism?

Q: The relationship between stock price and when an investor invests is that A) IPO investors will pay the highest price per share. B) the venture capitalist will pay the highest price per share. C) the entrepreneur will pay the highest price per share. D) the angel investor will pay the highest price per share.

Q: The greatest difficulty in dealing with venture capital is A) the loss of control a venture capitalist demands. B) finding a willing venture capitalist. C) finding the money a venture capitalist will require. D) relocating the business to an incubator.

Q: What are some of the general complaints against consumerism?

Q: ________ is money invested in a business by an individual or a group of individuals in exchange for equity in the business. A) Venture capital B) Operating capital C) Start-up funding D) Advancement

Q: Define product liability.

Q: A(n) ________ is a company, university, or nonprofit organization that supports promising businesses in their initial stages of development. A) angel B) entrepreneur C) incubator D) venture capitalist

Q: What is meant by director interlock?

Q: (p. 518) What does materialism mean?

Q: A(n) ________ is a wealthy individual who contributes personal funds and possibly expertise at the earliest stage of business development. A) angel investor B) entrepreneur C) incubator D) venture capitalist

Q: (p. 516) Define individualism.

Q: A document that justifies the investment of internal, organizational resources in a specific application or project best defines A) business case. B) initial feasibility study. C) business plan. D) project plan.

Q: A written document that identifies a company's goals and outlines how the company intends to achieve the goals and at what cost best defines A) project plan. B) business objectives. C) business mission. D) business plan.

Q: In common usage, what does consumerism refer to?

Q: (p. 536) Which of the following is true about strict liability? A. It arose in tort law many years ago in the United States. B. The theory of strict liability was extended to product liability and by the 1940s it was firmly entrenched. C. The injured person need not prove negligence to prevail in court. D. Injured consumers had to prove breach of warranty even after the 1960s to prevail in cases where there was some inherent danger in the use of a product.

Q: The principle reason for writing a business plan is to A) help the founders remember what they are trying to accomplish. B) provide an operational framework for the business. C) acquire external funding. D) provide strategic direction to employees.

Q: (p. 536) According to which of the following theories does liability exist, even in the absence of negligence, when an activity or product is inherently dangerous? A. Absolute liability B. Strict liability C. Contributory liability D. Enterprise liability

Q: When creating a new business, the first step is to A) write a business case or plan. B) acquire financing needed to make the business successful. C) investigate all existing opportunities. D) identify a consumer or business need that is not presently being met.

Q: (p. 536) A(n) _____ warranty is an unwritten commonsense warranty arising out of reasonable expectations that a product will both fulfill its ordinary purpose and fulfill the particular purpose of the buyer. A. implied B. express C. categorical D. absolute

Q: The most common EC project on the Internet is the information portal.

Q: A corporate collaboration system is a customer service approach that focuses on building long-term and sustainable customer relationships that add value for the customer and the company.

Q: (p. 536) Which of the following is an example of an express warranty? A. A vendor sells the buyer a fruit that looks and smells good but is found to have worms when cut. B. A buyer asks a mechanic to provide snow tires and receives tires that are unsafe to use in the snow. C. A car advertisement that says this vehicle only needs an oil change every 10,000 miles. D. A buyer buys food for immediate consumption and relies on the food seller's judgment.

Q: (p. 536) A(n) _____ warranty is a categorical claim made by the manufacturer to the buyer regarding a product or service. A. tacit B. express C. implied D. allusive

Q: A tracking file is a simple text message an e-mail program automatically adds to outgoing messages.

Q: Search engine marketing is the use of strategies intended to position a Web site at the top of Web search engines' results, such as Google.

Q: (p. 535) What are the two kinds of warranties? A. Express and implied B. Express and categorical C. Categorical and allusive D. Connoted and implied

Q: (p. 535) A contract in which the seller guarantees the nature of the product is known as a(n): A. entitlement. B. privilege. C. condition. D. warranty.

Q: Web analytics is the measurement, collection, analysis, and reporting of Internet data for the purposes of understanding and optimizing Web usage.

Q: Card-not-present (CNP) transactions increase the risk and uncertainty of online transactions, which increases transaction fees to offset the increased risks.

Q: (p. 534) Which of the following doctrines defined the legal relationship between a consumer and other parties to a sale? A. The doctrine of res judicata B. The doctrine of res ipsa loquitur C. The doctrine of privity D. The doctrine of laches

Q: (p. 534) _____ is Latin for "let the buyer beware". A. Caveat emptor B. Actus reus C. Caveat venditor D. Mens rea

Q: The key to effective use of color and graphics is to design the site to match the expectations of the target audience.

Q: Web site usability means that people who use the Web site can do so quickly and easily to accomplish their tasks and may also consider such factors as cost-effectiveness and usefulness.

Q: (p. 534) In the late 1800s and early 1900s, manufacturers were well protected from liability suits brought by injured customers because of two formidable obstacles in the law. What were they? A. The principle of actus reus and the doctrine of laches. B. The principle of caveat emptor and the doctrine of privity. C. The principle of caveat emptor and the doctrine of laches. D. The principle of actus reus and the doctrine of privity.

Q: (p. 534) Negligence is: A. a misinterpretation which affects a person's reputation in society. B. illegal participation in an otherwise legal activity. C. deliberately exposing a person to the risk of injury. D. an unintentional failure to act as a responsible, prudent person exercising ordinary care.

Q: The simplest navigation aid is the navigation bar.

Q: (p. 534) Which of the following is true regarding the law of torts? A. It involves one party making an offer for an arrangement that another party accepts. B. It covers any type of harm caused by one individual to another. C. It allows injured persons to seek compensation from parties that allege to have caused their injury. D. It is designed to provide compensation to victims and to send the tortfeasor to prison.

Q: Circular is the most common site structure.

Q: (p. 534) The law of _____ addresses the issue of private wrongs committed by one person against another person or his/her property. A. unjust enrichment B. torts C. contracts D. evidence

Q: The goal of any website is to deliver quality content to its intended audience and to do so with an elegant design.

Q: (p. 534) Product liability: A. is a doctrine in the body of common law known as the law of torts. B. cases are always based on negligence. C. was not a progressive part of the law until the 1960s. D. cases are always based on strict liability.

Q: Not receiving a clear mandate for the top to proceed is a common management pitfall.

Q: (p. 533) The _____ has oversight of deceptive marketing, but if the fraud involves a moving van the _____ takes jurisdiction. A. Consumer Product Safety Commission; Federal Trade Commission B. Consumer Product Safety Commission; Federal Motor Carrier Safety Administration C. Federal Motor Carrier Safety Administration; Federal Trade Commission D. Federal Trade Commission; Federal Motor Carrier Safety Administration

Q: An e-newsletter is a collection of short, informative articles sent at regular intervals by e-mail to individuals who have an interest in the newsletter's topic.

Q: (p. 533) The _____ sets drinking water standards, but the _____ regulates bottled water. A. Food Safety and Inspection Service; Consumer Product Safety Commission B. Consumer Product Safety Commission; Food Safety and Inspection Service C. Environmental Protection Agency; Food and Drug Administration D. Food and Drug Administration; Environmental Protection Agency

Q: Directed content is Web content that is prepared to match the needs and expectations of the individual visitor.

Q: (p. 532) Which of the following agencies acts against housing and loan discrimination? A. The Federal Trade Commission B. The Bureau of Consumer Financial Protection C. The Equal Employment Opportunity Commission D. The Federal Deposit Insurance Corporation

Q: Timeliness, efficiency, and coverage are three key benefits of RSS.

Q: (p. 532) The _____ is authorized to inspect meat, poultry, and eggs. A. Animal and Plant Health Inspection Service B. Food Safety and Inspection Service C. Food and Drug Administration D. Center for Disease Control and Prevention