Q&A Hero

Q: (p. 133) When a worthwhile action of a company goes above and beyond what is required by government regulations, it is called a: A. mandated action. B. civil action. C. voluntary action. D. market action.

Q: (p. 133) Civil regulation is also known as: A. private regulation. B. self-regulation. C. state regulation. D. voluntary regulation.

Q: A system that locates, extracts, and provides specific answers to user questions expressed in natural language best describes A) automated question-answer. B) decision support system. C) knowledge location system. D) FAQ.

Q: (p. 133) _____ is regulation by nonstate actors based on social norms or standards enforced by social or market sanctions. A. State regulation B. Voluntary regulation C. Civil regulation D. Self-regulation

Q: Updating knowledge as time progresses best describes A) knowledge classification. B) knowledge codification. C) knowledge distribution. D) knowledge evolution.

Q: (p. 133) _____ actions are initiatives required either by government regulation or civil regulation. A. Voluntary B. Mandated C. Market D. Profit

Q: Knowledge ________ involves using various computer-based tools and techniques to analyze transaction data and generate new ideas. A) capture B) classification C) creation D) management

Q: (p. 132) A _____ is the sequence of coordinated actions that add benefit to a product or service. A. value chain B. value stream C. value grid D. value network

Q: The major tasks of knowledge management include each of the following except A) creating knowledge. B) capturing knowledge. C) supplementing knowledge. D) managing knowledge.

Q: (p. 131) Which of the following are responses to competitive forces in markets? A. Private regulations B. Mandated actions C. Voluntary actions D. Market actions

Q: The process of capturing or creating knowledge, storing it, updating it constantly, disseminating it, and using it whenever necessary best describes A) data management. B) knowledge management. C) decision making. D) information management.

Q: (p. 131) The three elements of social responsibility are: A. market actions, profit actions, and voluntary actions. B. profit actions, externally mandated actions, and voluntary actions. C. market actions, externally mandated actions, and voluntary actions. D. market actions, externally mandated actions, and profit actions.

Q: A major purpose of an organizational knowledge base is to support and allow A) knowledge sharing. B) e-learning. C) responsible blogging. D) organizational capital.

Q: (p. 131) The theory that the sole responsibility of a corporation is to optimize profits while obeying the law is known as: A. Monetarism. B. Friedmanism. C. Ordoliberalism. D. Keynesianism.

Q: The primary advantage that e-books offer publishers is A) the ability to reach many readers. B) lower production, marketing, and distribution costs. C) the ease of customizing textbooks and trade books. D) the ease of updating books in real-time.

Q: (p. 131) Classical ideology focused solely on the _____ circle of social responsibility. A. intermediate B. outer C. neutral D. inner

Q: The exclusive online publication of Stephen King's e-book Riding the Bullet A) was a failure because the cost of the book was too high. B) produced very few sales. C) was an unqualified success and established electronic publishing as a legitimate competitor for traditional publishers. D) was disrupted by hackers who breached security, then distributed free copies of the book.

Q: (p. 131) The concentric circle of responsibility that outlines newly emerging and still amorphous responsibilities that business should assume to improve the social environment, even if they are not directly related to specific business processes is the: A. neutral circle. B. inner circle. C. outer circle. D. intermediate circle.

Q: Which of the following is not a way that e-books can be delivered? A) via Web access B) via Web download C) via RFID D) via dedicated reader

Q: (p. 131) The concentric circle of social responsibility that encompasses responsibility to exercise the economic function with a sensitive awareness of changing social values and priorities is the: A. intermediate circle. B. external circle. C. outer circle. D. inner circle.

Q: A focal point for all corporate training and learning activities, including online ones best describes A) learning center. B) e-university. C) online service center. D) computer-based learning.

Q: (p. 131) According to the Committee for Economic Development, the _____ circle of social responsibility aims at efficient execution of economic functions so that the society can achieve economic growth. A. intermediate B. inner C. external D. outer

Q: Which of the following is a Web 2.0 e-learning technology that offers almost 400 e-learning products, including a comprehensive library of Web-based classroom, distance-learning, and self-study curricula? A) IBM Workplace Collaborative Learning 2.0 software B) Macromedia C) eCollege D) ComputerPrep

Q: (p. 130) According to conservative economists: A. businesses are reservoirs of skill and energy for improving civic life. B. business is most responsible when it makes money efficiently. C. business is most accountable when it applies its energy on social projects. D. managers have an ethical duty to consider the broad social impact of their decisions.

Q: Software applications for the administration, documentation, tracking, and reporting of training programs, classroom and online events, e-learning programs and training content best describes A) visual performance systems. B) dashboards. C) learning management systems. D) automated-question answer systems.

Q: (p. 129-130) According to Howard R. Bowen: A. mangers have an ethical duty to consider the broad social impact of their decisions. B. corporations can exceed the limit of power granted by a social contract. C. businesses should mainly look after their own interests before improving society. D. voluntary actions will not head off negative public attitudes.

Q: Which of the following provides learning to an employee while the work is being done? A) decision support system B) learning on-demand C) FAQ system D) information portal

Q: (p. 128) All of the following statements were the interrelated themes of broader responsibility that emerged during the Progressive era EXCEPT: A. managers were trustees, whose corporate roles put them in positions of power. B. managers had an obligation to balance multiple interests. C. many managers subscribed to the service principle. D. managers concentrated more on promoting their self-interests.

Q: Which of the following uses computer graphic displays to present the impact of decisions? A) visual interactive simulation. B) FAQ. C) progressive dashboard. D) information portal.

Q: (p. 128) The near-spiritual belief that individual managers served society by making each business successful is called the: A. balance of power principle. B. benefit principle. C. service principle. D. Friedman principle.

Q: According to Derven (2009), social networking technology provides many creative means that can affect learning including A) using it as a coaching and mentoring tool. B) providing content before a face-to-face learning event. C) engaging next generation learners. D) all of the above.

Q: (p. 128) A _____ is an agent of a company whose corporate role puts him/her in a position of power over the fate of not just stockholders, but also of others such as customers, employees, and communities. A. guarantor B. permittee C. beneficiary D. trustee

Q: Learning, training, and knowledge sharing in social networks and by using social software tools for learning best describes A) social learning. B) virtual learning. C) self-paced learning. D) computer-based learning.

Q: (p. 127) At one point of time, courts consistently held charitable gifts to be ____, that is, "beyond the law," because the charters prevalent during that time did not expressly permit them. A. bona fide B. ultra vires C. mala fide D. ab extra

Q: An online university from which students take classes from home or other offsite locations, usually via the Internet best describes A) Web 2.0 university. B) click and mortar university. C) distant university. D) virtual university.

Q: Formal education that takes place off campus, usually, but not always, through online resources best defines A) virtual university. B) mobile learning. C) distance learning. D) self-paced learning.

Q: (p. 126) According to the doctrine of social Darwinism: A. rich people and dominant companies are unethically superior. B. charity is wrong only when it raises the character and superiority of the giver. C. well-meaning people who gave to charity assisted with the natural law of progress by propping up successful examples of the human race. D. charity interferes with the natural evolutionary process in which society shed its less fit to make way for the better adapted.

Q: (p. 126) According to ____, rich people and dominant companies are morally superior. A. neo-Darwinism B. neural Darwinism C. social Darwinism D. universal Darwinism

Q: Most universities use e-learning A) exclusively in reaching students who could not otherwise attend classes. B) only when forced by administrators to use it as a way to recruit distant students or reduce costs. C) as a total replacement for traditional classrooms. D) as a supplementary channel to traditional classrooms.

Q: (p. 126) _____ was a philosophy of the late 1800s and early 1900s that used evolution to explain the dynamics of human society and institutions. A. Social Darwinism B. Universal Darwinism C. Neo-Darwinism D. Neural Darwinism

Q: Drawbacks of e-learning include A) maintenance and updating. B) lack of face-to-face interaction and campus life. C) computer literacy. D) all of the above.

Q: (p. 125) According to the _____ view of economics, a business is socially responsible if it maximizes profits while operating within the law. A. neoclassical B. classical C. contemporary D. Keynesian

Q: Potential drawbacks of e-learning include each of the following except A) instructors must be retrained. B) knowledge retention is lower than in traditional classrooms. C) assessment issues remain to be resolved. D) the intellectual property of content developers must be protected.

Q: (p. 124) According to ____, corporate social responsibility creates administrative expenses, distracts executives, confuses economic goals with other goals, and subtracts from social welfare when the corporation is less efficient. A. radical Progressives B. progressive civil societies C. conservative economists D. moderate Progressives

Q: Benefits of e-learning include A) innovative teaching. B) flexibility and self-paced. C) updated and consistent material. D) all of the above.

Q: Potential advantages of e-learning include each of the following except A) college professors are anxious to develop new online courses. B) knowledge retention is higher. C) learning time is reduced. D) it costs less to deliver education online than in a traditional classroom.

Q: (p. 124) According to ____, corporate social responsibility is an insufficient doctrine that substitutes poorly for tougher laws and regulations, allowing corporations to form a smoke screen of virtue behind which their "inviolable core" of profit seeking behavior is untouched. A. progressive civil societies B. radical Progressives C. conservative economists D. moderate Progressives

Q: (p. 124) Which of the following correctly outlines the corporate social responsibility spectrum reading from left to right? A. Free market conservatives, mainstream corporate managers, progressive civil societies, and radical Progressives. B. Radical Progressives, mainstream corporate managers, progressive civil societies, and free market conservatives. C. Free market conservatives, progressive civil societies, and radical Progressives. D. Radical Progressives, progressive civil societies, mainstream corporate managers, and free market conservatives.

Q: The online delivery of information for purposes of education, training, or knowledge management best describes A) edutainment. B) e-learning. C) mobile learning. D) location-based learning.

Q: The business forces driving the transition from traditional education to online learning include each of the following except A) technological change. B) competition and cost pressures. C) network connectivity. D) limited supply of faculty with specialized expertise.

Q: (p. 123-124) Advocates of social responsibility feel that: A. it is an ethical duty of corporations to promote social justice. B. social responsibility is impractical. C. forces other than social responsibility force full responsibility on corporations. D. it is an insufficient doctrine.

Q: (p. 123) The fundamental idea behind _____ is that corporations have duties that go beyond lawful execution of their economic function. A. corporate social entrepreneurship B. corporate sustainability C. corporate social responsibility D. corporate governance

Q: The wireless implementation of e-government mostly to citizens but also to businesses best describes A) mobile government. B) Government 2.0. C) Web 2.0. D) government commerce.

Q: According to an Australian Government 2.0 task force report, by embracing Government 2.0 governments can A) cultivate and harness the enthusiasm of citizens, letting them more fully contribute to their well-being and that of their community. B) unlock the immense economic and social value of information and other content held by governments to serve as a precompetitive platform for innovation. C) make democracy more participatory and informed. D) do all of the above.

Q: (p. 123) The duty of a corporation to avoid harm to the assets of a community is called: A. corporate sustainability. B. corporate social responsibility. C. corporate governance. D. corporate social entrepreneurship.

Q: (p. 146) Civil regulation has fully compensated for lack of binding global regulation.

Q: The way government makes use of Web 2.0 technologies to interact with citizens and provide government services best describes A) Government 2.0. B) Social Networking 2.0. C) Internet 2.0. D) Democracy 2.0.

Q: (p. 144) Governments advance corporate responsibility mainly with binding national regulation.

Q: Governments use Web 2.0 tools mainly for A) collecting local, state, and federal taxes. B) procurement, voting, and e-learning. C) collaboration, dissemination of information, e-learning, online forums, and citizen engagement. D) distributing unemployment and welfare benefits.

Q: Which of the following is the e-government category that includes activities and services between government units and their employees? A) government-to-unit B) government-to-business C) government-to-division D) government-to-employees

Q: (p. 142) One of the advantages of sustainability reporting is that the reports are comparable from company to company.

Q: Which of the following is the e-government category that includes activities within government units and those between governments? A) government-to-unit B) government-to-practice C) government-to-government D) government-to-business

Q: (p. 141) No matter what the source of a code of conduct, the target is the corporation.

Q: Which of the following is the e-government category that includes interactions between governments and businesses? A) government-to-enterprise. B) government-to-business. C) government-to-government. D) government-to-corporation.

Q: (p. 140) Any large multinational corporation will follow only a single code.

Q: Politicians are using each of the following to communicate with voters and citizens except A) RFID. B) blogs. C) MySpace and Facebook. D) YouTube.

Q: (p. 139) The Tripartite Declaration came in response to the rising power of multinational corporations in the 1960s.

Q: Each of the following is a reason to implement electronic voting except A) voting processes inherently are subject to errors. B) voting processes cannot be confirmed. C) voting processes are historically subject to manipulation. D) voting processes are subject to fraud or attempts to rig the votes.

Q: (p. 138) Hard law refers to statements of philosophy, policy and principle found in nonbinding international conventions.

Q: Expanding access to information for people with disabilities is a performance objective of which category of e-government? A) G2C B) G2B C) G2G D) IEE

Q: (p. 138) Soft law creates binding obligations for corporations.

Q: Reducing the burden on business by enabling online tax filing is a performance objective of which category of e-government? A) G2C B) G2B C) G2G D) IEE

Q: (p. 137) The application of one nation's laws within the borders of another nation is known as extraterritoriality.

Q: Sharing information more quickly and conveniently between the federal and state, local, and tribal governments is a performance objective of which category of e-government? A) G2C B) G2B C) G2G D) IEE

Q: (p. 137) International law found in treaties, conventions, and trade agreements strongly address the social impacts of businesses.

Q: An example of G2C is a(n) A) employee at the Chamber of Commerce obtaining local demographic data from a U.S. census site. B) driver paying for the renewal of his auto tag online. C) road contractor using the Internet to submit a closed bid on a paving contract. D) regional hospital conducting an online reverse auction for cleaning supplies.

Q: (p. 134) Corporations should try to internalize adverse costs of production borne by society.

Q: Each of the following is an example of e-government except a(n) A) eBay-seller selling surplus army supplies. B) contractor submitting an application for a building permit using a city hall Web site. C) unemployed worker consulting a Web site operated by the state employment department to learn about job openings in his city. D) citizen taking an online drivers' education course.

Q: (p. 133) Mandated actions go beyond those compelled by law or regulation.

Q: Which of the following is the e-government category that includes all the interactions between a government and its citizens? A) government-to-business. B) government-to-public. C) government-to-citizens. D) government-to-individuals.