Q&A Hero

Q: (p. 12) The dominance model represents business primarily based on the economic forces that affect it.

Q: Reasons EC companies fail include A) lack of financial skills. B) little experience with marketing. C) not ensuring they have the inventory and distribution setup to meet the fluctuating and increasing demand for their products. D) all of the above.

Q: Commercial activities conducted on Facebook best describes A) social commerce. B) c-commerce. C) business-to-consumer commerce. D) f-commerce.

Q: (p. 9) In the market capitalism model, the "market" acts as a buffer between business and nonmarket forces.

Q: A technology used to electronically transfer routine documents, such as invoices and purchase orders, and for financial transactions is A) electronic funds transfer. B) exchange-to-exchange. C) electronic data interchange. D) global document transfer.

Q: (p. 8) The broad duties of a business that are needed to obtain the support of society are called its social contract.

Q: (p. 8) The public generally believes that a business has social responsibilities beyond merely making a profit.

Q: G2B occurs when A) a government entity buys or provides goods, services, or information from or to individual citizens. B) a government entity buys or provides goods, services, or information from or to businesses. C) a government entity buys or provides goods, services, or information from or to other governments. D) a government entity buys or provides goods, services, or information from or to nonprofit organizations.

Q: Boeing designing a product together with one of its business partners is an example of A) collaborative commerce. B) business-to-business commerce. C) consumer-to-business commerce. D) business-to-employees commerce.

Q: (p. 6) A business uses society's resources to create new wealth.

Q: A job opening in the Sales Department is posted on the company's intranet by the Human Resources Department. This is an example of A) E2C. B) B2S. C) B2B. D) B2E.

Q: (p. 5) Institutions are formal patterns of relations that link people together to accomplish a goal.

Q: Selling corporate products to one's employees is an example of A) business-to-consumer. B) intrabusiness EC. C) business-to-business-to-consumer. D) collaborative commerce.

Q: A business that provides some product or service to a client business that maintains its own customers best describes the E-commerce model of A) consumer-to-business. B) intrabusiness EC. C) business-to-business-to-consumer. D) business-to-business.

Q: (p. 5) An enduring belief about which basic choices in a society are "correct" is called an idea.

Q: EC classifications include A) business-to-business. B) business-to-consumer. C) consumer-to-business. D) all of the above.

Q: (p. 5) The structures and processes in a society that make and apply policies and rules are called businesses.

Q: An e-commerce model in which all the participants are businesses or other organizations describes A) business-to-consumer. B) business-to-business. C) business-to-business-to-consumer. D) consumer-to-business.

Q: (p. 4) The primary purpose of a business is to make a profit by providing products that satisfy human needs.

Q: (p. 4) The business-government-society (BGS) field is the study of this environment and its importance for managers.

Q: When Apple conducts online transactions with its trading partners, this is an example of A) B2B. B) B2C. C) e-CRM. D) EDI.

Q: (p. 244) Explain what is meant by the ends-means ethic in ethical decision-making and give a business example of the application of this concept.

Q: According to the Electronic Commerce Framework, direct marketing, search jobs, and online banking are A) electronic commerce applications. B) support services. C) part of the EC infrastructure. D) supply chain management activities.

Q: (p. 242-243) Explain what is meant by the conventionalist ethic and give a business example of the application of this concept.

Q: Referencing the Electronic Commerce Framework, marketing and advertisement is in the category of A) electronic commerce applications. B) infrastructure. C) value chain. D) support services.

Q: (p. 221-227) As per the U.S. Sentencing Commission's Guidelines Manual, what are the seven steps of an effective compliance program?

Q: An online marketplace where buyers and sellers meet to exchange goods, services, money, or information best defines A) electronic marketplace. B) farmers market. C) digital marketplace. D) webinar.

Q: (p. 220) What is an ethics and compliance program? Is it being followed by companies?

Q: A corporate or government network that uses Internet tools, such as Web browsers, and Internet protocols best defines A) social network. B) extranet. C) intranet. D) e-market.

Q: (p. 215-216) What is corporate culture? Explain the three levels of culture according to pioneering researcher, Edgar Schein.

Q: Organizations that conduct some e-commerce activities, usually as an additional marketing channel, are A) brick-and-mortar organizations. B) value-added organizations. C) pure-play organizations. D) click-and-mortar organizations.

Q: (p. 212-213) What are the factors that influence managerial ethics? Why is the example of company leaders considered perhaps the strongest influence on integrity in a corporate culture?

Q: Organizations that conduct their business activities solely online are A) click-and-mortar organizations. B) pure-play organizations. C) brick-and-mortar organizations. D) unrestricted commerce organizations.

Q: (p. 208-211) Discuss the criminal prosecution of managers and corporations. How do they differ?

Q: Depending on the degree of digitization, EC can take several forms including A) the ordering system, processing, and shipping method. B) the business process, the collaboration, and the transaction. C) the payment method, the delivery method, and the production method. D) the marketing channel, the agent, and the collaboration method.

Q: A broader definition of EC that includes not just the buying and selling of goods and services, but also servicing customers, collaborating with business partners, and conducting electronic transactions within an organization best defines A) e-commerce. B) e-business. C) e-government. D) e-tailing.

Q: (p. 205-206) Explain what Thomas Donaldson and Thomas W. Dunfee meant by the concept of "hypernorms." Give examples of these types of norms.

Q: Net-A-Porter's online store is an example of A) business-to-employees EC. B) business-to-consumer EC. C) business-to-business EC. D) consumer-to-consumer EC.

Q: (p. 204-205) Discuss the three stages of a "civilization" as it typically develops over time.

Q: A key success factor for Net-A-Porter is the ability to A) buy what customers want from designers. B) provide services at a lower cost. C) provide products to a niche market. D) use IT for competitive advantage.

Q: (p. 197) Discuss the difference, if any, between ethics and business ethics. How are they similar and different from one another?

Q: External barriers to EC include security, lack of technical knowledge, and lack of time and resources.

Q: (p. 206) Explain what Thomas Donaldson and Thomas W. Dunfee meant by the concept of "moral free space."

Q: Corporate governance is the branch of philosophy that deals with what is considered to be right and wrong.

Q: (p. 203) Explain the basic teachings of the realist school of ethics.

Q: According to the affiliate marketing EC business model, people use e-mail and social networks for spreading word-of-mouth advertising.

Q: According to Amit and Zott (2001), novelty creates value through innovative ways for structuring transactions, connecting partners, and fostering new markets.

Q: (p. 198) Explain what is meant by the theory of amorality.

Q: (p. 181) What is philanthrocapitalism?

Q: According to Amit and Zott (2001), consolidation value involves bundling some goods and services together to provide more value than from offering them separately.

Q: (p. 177-180) Discuss cause marketing. What are the criticisms of cause marketing?

Q: Value proposition refers to the benefits that a company can derive from using EC.

Q: (p. 177-179) Explain what is meant by the concept of "strategic philanthropy" and give a business example of this concept.

Q: A business model outlines how the organization, or the EC project, will generate revenue through sales, transaction fees, advertising fees, affiliate fees, or other revenue sources.

Q: (p. 171) Explain what the Global Reporting Initiative (GRI) is intended to accomplish.

Q: Referencing the licensing fees revenue model, a company receives commissions for referring customers to others' websites.

Q: (p. 171) To complete the cycle of CSR implementation, companies can assess and report information about their social performance. What are the two main purposes that companies achieve by publishing such reports?

Q: A business model is a method of doing business by which a company can generate revenue to sustain itself.

Q: (p. 169) Explain what an action plan is and how it facilitates CSR implementation.

Q: Business model refers to the series of value-adding activities that an organization performs to achieve its goals, such as making a profit, at various stages of the production process.

Q: (p. 138-140) Describe the development of the norms and principles in an evolving system of global corporate social responsibility (CSR).

Q: Efficient transactions, price comparisons for customers, and global reach are three major capabilities that contribute to the growth of EC.

Q: (p. 164) Explain the basic components of a company's mission statement. What should be included in this statement?

Q: Responses to environmental pressures may include activities that exploit opportunities created by changing conditions.

Q: Rapid technological obsolescence is an example of a technological business pressure.

Q: (p. 160) Define a business model and explain its purpose.

Q: (p. 137-138) Discuss the rise of new global values.

Q: Political and government is an example of a societal business pressure.

Q: (p. 136-137) Discuss some of the problems of cross-border corporate power.

Q: The financial crisis of 2008-2010 resulted in many companies going out of business or being acquired by other companies.

Q: (p. 135-136) Discuss corporate social responsibility in a global context.

Q: Economic, legal, societal, and technological factors have created a highly competitive business environment in which customers are becoming less powerful.

Q: (p. 133-134) Describe any four principles of corporate social responsibility.

Q: Major characteristics of the digital economy include obsolescence, digitization, and wars.

Q: (p. 131-133) Discuss the three elements of social responsibility.

Q: Booking tickets on Facebook without leaving the social network is an example of enterprise social commerce.

Q: (p. 127-128) Discuss the evolution of social responsibility during the late 19th and early 20th centuries.

Q: By definition, enterprise social networks are public.

Q: (p. 125) How is social responsibility viewed in the classical economic theory?

Q: Social networking is the execution of any Web 2.0 activity, such as blogging and/or having a presence in a social network.