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Q:
(p. 552) What are the six environmental forces that create most of the turbulence in the workplace?
Q:
(p. 553) Define replacement fertility rate.
Q:
(p. 535-536) Define warranty. What are the different types of warranties?
Q:
(p. 534-535) Explain the concepts of negligence, caveat emptor, and privity.
Q:
(p. 530-531) How does the National Highway Traffic Safety Administration (NHTSA) protect consumers?
Q:
(p. 529) What are the major powers of the Consumer Product Safety Commission (CPSC)?
Q:
(p. 526-527) What are the responsibilities of the Food and Drug Administration (FDA)?
Q:
(p. 524) What are the three national movements that aimed to protect consumers in the United States?
Q:
(p. 523) What are the arguments in defense of consumerism?
Q:
(p. 534) Define product liability.
Q:
(p. 528) What is meant by director interlock?
Q:
(p. 515) In common usage, what does consumerism refer to?
Q:
(p. 500-502) What are the different approaches that companies can adopt to implement an environmental management system?
Q:
(p. 495) What are carbon offsets?
Q:
(p. 493-494) Discuss the process of emissions trading.
Q:
(p. 492-493) How are environmental taxes important as policy tools? What is main drawback of these taxes?
Q:
(p. 491-492) Define command-and-control regulation. What are the advantages and disadvantages of the command-and-control regulation?
Q:
(p. 490) What is the method used by the Environmental Protection Agency (EPA) to calculate the value of a statistical life? What are its criticisms?
Q:
(p. 487-491) What is cost-benefit analysis? What are the advantages and disadvantages of a cost-benefit analysis?
Q:
(p. 484) Define exposure assessment. What does it involve?
Q:
(p. 459-463) What has Congress done to curb land pollution?
Q:
(p. 458-459) Discuss some of the provisions of the Clean Water Act.
Q:
(p. 455-457) Discuss greenhouse gases and their effects. What is the Kyoto Protocol?
Q:
(p. 453-454) How is indoor air pollution caused?
Q:
(p. 448-449) The Environmental Protection Agency (EPA) has set standards to curb emissions of criteria pollutants. What are they?
Q:
(p. 447) What is the importance of the Environmental Protection Agency (EPA)?
Q:
(p. 446-447) What is speciesism? How does it justify the expansion of rights to nonhuman entities?
Q:
(p. 445) Discuss the theory of dualism.
Q:
(p. 425-426) Discuss some basic actions multinational corporations can take to fight corruption.
Q:
(p. 422-423) Discuss the main provisions of the Foreign Corrupt Practices Act (FCPA).
Q:
(p. 415) Discuss the free trade responses to protectionism.
Q:
(p. 412-413) What are the basic reasons for protectionism existing in the trade histories of all nations?
Q:
(p. 406-408) Discuss some of the reasons for the failure of the WTO-led multilateral trading system in making major advances in trade liberalization.
Q:
(p. 405) What are the functions of the International Monetary Fund (IMF)?
Q:
(p. 404) What are the Bretton Woods institutions?
Q:
(p. 403) Why is it said that the 1930 Smoot-Hawley Tariff Act "added poison to the emptying well of global trade"? Give an example.
Q:
(p. 398) Discuss the major forces that have stimulated the growth of globalization in recent years.
Q:
(p. 419) What is extortion?
Q:
(p. 412) Explain the law of comparative advantage.
Q:
(p. 409) What is the European Union (EU)?
Q:
(p. 379) Discuss the relevance of the Alien Tort Claims Act.
Q:
(p. 367-368) Briefly explain international codes of conduct with reference to the Sullivan Principles.
Q:
(p. 365-366) Discuss the negative economic and social effects of FDI.
Q:
(p. 362) What is portfolio investment? How is it different from FDI?
Q:
(p. 356) Why were the strategic advantages of the fourth-tier model less compelling for American manufacturers?
Q:
(p. 354-355) List the five tiers of internationalization.
Q:
(p. 358) Explain the three ratios that are used to compute a TNI index for a multinational company.
Q:
(p. 340-341) Discuss the World Bank study of the regulation of doing business in nations other than the U.S.
Q:
(p. 337-338) How is the cost of regulation calculated?
Q:
(p. 334-335) Discuss Congress oversight? Does it influence agency actions?
Q:
(p. 329-331) Explain the process of rulemaking.
Q:
(p. 327-328) What is regulation? What is the first step in the creation of a new regulation?
Q:
(p. 322) What is an independent regulatory commission? How did the first independent regulatory commission come into existence?
Q:
(p. 321-322) What was the scenario during the first wave of federal regulation of business?
Q:
(p. 320) What are some of the objectives that justify social and political regulations?
Q:
(p. 319-320) List some of the market failures that justify regulation.
Q:
(p. 321) Define the Commerce Clause.
Q:
(p. 319) Explain the term "natural monopoly."
Q:
(p. 288-290) Define the following lobbying methods: contact lobbying, background lobbying, and grassroots lobbying.
Q:
(p. 284-286) Define peak associations, trade associations, Washington offices, and coalitions.
Q:
(p. 283-284) What are the major reasons for the diffusion of power in the government? Discuss.
Q:
(p. 282) How did the rise of antagonistic groups impact the business environment?
Q:
(p. 280-281) What is the New Deal? Discuss the impact of the New Deal measures on businesses.
Q:
(p. 277) What is the First Amendment and how is it critical to business? What rights are guaranteed by the First Amendment?
Q:
(p. 275-276) What are the three main features of the U.S. Constitution?
Q:
(p. 276) What is meant by separation of powers?
Q:
(p. 253) Discuss the four cardinal virtues of Plato.
Q:
(p. 248-249) Discuss Thomas M. Garrett's principle of proportionality. What are the five factors that managers need to consider in their decisions?
Q:
(p. 247) Explain what is meant by the organization ethic in ethical decision-making and give a business example of the application of this concept.
Q:
(p. 246-247) Explain what is meant by the might-equals-right ethic in ethical decision-making and give a business example of the application of this concept.
Q:
(p. 246) Explain what is meant by the intuition ethic in ethical decision-making and give a business example of the application of this concept.
Q:
The most important aspect of data feedback is to:
A. use appreciative inquiry.
B. empower the little people.
C. get the system into the room.
D. make decisions.
E. collect information.
Q:
Maury redesigned the reservation system for a hotel. His proposal streamlined the process, and rationalized the prices for a variety of services. However, he failed to take into account the special favors that the bell captain received from some patrons. Without these favors, the bell captain no longer cared for the welfare of the guests. Business fell by 50 percent within six months since the majority of the guests were unhappy and avoided revisits. What mistake did Maury commit in the diagnosis phase of the intervention?
A. He did not find out who benefited from the current situation.
B. He did not write down what is known.
C. He focused on improving rather than changing.
D. He did not discuss the undiscussables.
E. He redirected discussion away from current success stories.
Q:
To get a more thorough and actionable diagnosis, a good change agent:
A. finds out who benefits from the current situation.
B. writes down everything that is known.
C. focuses on improving rather than changing.
D. avoids uncomfortable discussions.
E. redirects discussion away from current success stories.
Q:
Which of the following is true about including interviews in collection of data?
A. They are the easiest and quickest data collection technique.
B. The interviewees are less likely to be involved in change process and hence give unbiased information.
C. They provide precise and consistent information.
D. They are the end points of data collection for most change.
E. They provide a good way to begin the necessary unfreezing.
Q:
Which of the following is true about using multiple methods to collect data?
A. It is too expensive.
B. It provides multiple data points.
C. It generates a single-point perspective.
D. The results are subject to high degrees of disagreement.
E. It makes it difficult to obtain consensus.
Q:
Which of the following is true about Schaffer's five fatal flaws of consulting?
A. Projects are defined by the change results to be achieved.
B. Scope of the projects ignores readiness to implement.
C. Projects aim for incremental small wins.
D. Projects necessitate more room for partnership.
E. Projects make leveraged use of consultants.
Q:
Amy, a graduate business student, helped her parents to arrest and improve their falling business volumes. Mom & Pop's, a local corner store, was suffering losses because it lacked visibility for the people new to the growing community. It was small, out of the way, badly in need of painting, and unnoticed unless one knew about it. Amy painted the store, designed ads for the paper and the post office, put up signs and billboards of the store, and handed out free samples at the summer fair. Which of Schein's change agent roles did Amy perform?
A. Gap analyzer
B. Freezer
C. Pair of hands
D. Doctor-patient
E. Process consultant
Q:
The manager of a student fund-raising project announced that the project has made a loss of $5000 and that their upcoming project must raise more funds to recover the loss. This is an example of a(n):
A. externalization.
B. balanced scorecard.
C. small win.
D. gap analysis.
E. process goal.
Q:
Which of the following is true about wholeness while constructing an agenda in an appreciative inquiry?
A. It leads to trust and connectedness.
B. People explore the organization's positive change core.
C. Participants break into groups and discuss the company's potential for positive influence and impact.
D. Action-oriented statements of how the organization will function are generated.
E. Participants distill designs into a list of inspired actions.