Q&A Hero

Business Development

Q: Which of the following is the cost of quality classification for costs such as defects that pass through the system, such as customer warranty replacements, loss of customer or goodwill, handling complaints and product repair? A. Appraisal costs B. Prevention costs C. External failure costs D. Customer return cost E. Workmanship costs
Q: Typically, use of IT results in a flatter organization.
Q: Which of the following is the cost of quality classification for costs such as inspection, testing and other tasks to ensure that the product or process is acceptable? A. Appraisal costs B. Prevention costs C. External failure costs D. Internal failure costs E. Checking costs
Q: The term "information synergies" represents the knowledge building created when two or more individuals or subunits pool their resources and cooperate and collaborate across role or subunit boundaries.
Q: Which of the following is the cost of quality classification for costs such as scrap, rework or repair? A. Appraisal costs B. Prevention costs C. External failure costs D. Internal failure costs E. Rework and wastage
Q: According to Prahalad and Hamel, it is the level of knowledge a firm possesses that leads to innovation and competitive advantage and not the velocity with which the knowledge is circulated in the firm.
Q: A cost of quality classification is which of the following? A. Material costs B. Prevention costs C. Variable overhead D. Direct labor E. Inventory costs
Q: The term "information efficiencies" represents the cost and time savings that occur when IT allows individual employees to perform their current tasks at a higher level, assume additional tasks, and expand their roles in the organization due to advances in the ability to gather and analyze data.
Q: Which of the following are basic assumptions that justify an analysis of the costs of quality? A. Failures are caused B. Prevention is more expensive C. Performance can be learned D. Rules of thumb don't always work E. Appraisal costs are less than prevention costs
Q: As organizations age, they tend to become less flexible and innovative.
Q: Which of the following is a dimension of design quality? A. Aesthetics B. Price C. Quality at the source D. Distribution E. Leadership
Q: Skunk works is dissolved when the product is brought to market.
Q: Which of the following is a dimension of design quality? A. Price B. Features C. Color D. Weight E. Quality at the source
Q: A skunk works is a temporary team that is created to expedite new product design and to promote innovation by coordinating the activities of functional groups.
Q: The dimension of design quality that concerns secondary characteristics is which of the following? A. Features B. Serviceability C. Reliability D. Reputation E. Perceived quality
Q: Lightweight team leaders often function as product champions.
Q: The dimension of design quality that concerns the consistency of performance over time or the probability of failing is which of the following? A. Response B. Serviceability C. Reliability D. Reputation E. Perceived quality
Q: The dimension of design quality that concerns the sensory characteristics of the product is which of the following? A. Features B. Serviceability C. Perceived quality D. Reputation E. Aesthetics
Q: A heavyweight team leader remains under the control of a functional department head and in order to get access to resources, he or she must pursue the heads of functional departments to obtain them.
Q: Which of the following is not a category reported in applying for the Baldrige Award? A. Corporate leadership B. Use of statistical quality control tools C. Business results D. Consumer and market focus E. Strategic planning
Q: A lightweight team leader is given primary control over key human, technological, and financial resources for the duration of the project.
Q: Product team structure and matrix structure are especially suitable for managing innovation in high-tech organizations.
Q: The Malcolm Baldrige National Quality Award is given to organizations that have done which of the following? A. Instituted a six-sigma approach to total quality control B. Demonstrated a high level of product quality C. Demonstrated outstanding quality in their products and processes D. Have a world-class quality control function E. Most significantly improved their product quality levels
Q: A typical stage-gate development funnel has five stages.
Q: The Grading Criteria of the Baldrige Award for total quality management includes which of the following? A. Future plans B. Information and analysis C. Standardization D. Control E. None of the above
Q: During stage 1 of a stage-gate development funnel, prospective project managers draft a detailed new product development plan which contains information about topics such as human resource requirements and strategic and financial objectives.
Q: The primary purpose of the Malcolm Baldrige National Quality Award is which of the following? A. To encourage the spread of statistical quality control B. To improve human resource development and management in manufacturing C. To improve competitiveness of American firms D. To prove that American firms were competitive in quality E. To emphasize the use of quantitative methods in process management
Q: The new product development plan submitted during stage 2 of a stage-gate development funnel is reviewed by a cross-functional team of managers to review its fit with the goals and strategies of the organization.
Q: Which of the following are not eligible to be considered for the Baldrige Award? A. Small businesses B. Health care organizations C. Educational institutions D. State highway patrol organizations E. Nuclear power plants
Q: The critical path method is generally used to identify the best marketing strategy for the product.
Q: Which of the following are eligible companies to be considered for the Baldrige award? A. Auditing firms B. Offshore suppliers to U. S. companies C. Firms operating only outside the U. S. D. State Government agencies E. None of the above
Q: The most important determinant of the length of a product's life cycle is the rate of technological change.
Q: The Malcolm Baldrige award selection process helps improve quality and productivity by which of the following means? A. Stimulating foreign based suppliers of American companies to improve quality B. Reporting quality levels among American firms C. Identifying American firms with the most difficult quality problems D. Providing feedback to applicants by the examiners E. Helping Baldrige award winners increase their sales
Q: Demand for a product peaks during the mature stage of the product life cycle.
Q: Design of experiments is a statistical methodology often used in six-sigma projects. It aims to accomplish which of the following? A. Keep careful track of the occurrences of each possible defect B. Determine the cause and effect relationships between process variables and output C. Report defects to management on a Pareto chart D. Carefully change each individual process variable until the cause of a defect is found E. Eliminate defects by finding out who or what is causing them
Q: The growth stage of the product life cycle comes immediately after the mature stage.
Q: Failure mode and effect analysis is used in six-sigma projects. It involves which of the following? A. Closely examining each rejected part to determine the cause B. A careful sampling plan C. Calculating a risk priority number for each possible failure D. Reporting the effect each failure has had on a customer E. Multivariate testing
Q: Which of the following is not an analytical tool used in six-sigma quality improvement programs? A. Flowcharts B. Run charts C. Control charts D. Pareto diagrams E. Shengo diagrams
Q: During the growth stage of the product life cycle many consumers enter the market and buy the product for the first time.
Q: Which of the following is an analytical tool used in six-sigma quality improvement programs? A. Leadership B. Pareto Charts C. Management by fact D. Continuous improvement E. Kaizen
Q: The embryonic stage comes after the growth stage in a product life cycle.
Q: An organization in which innovation is going on at all hierarchical levels and across all functions and divisions is known as a collateral organization.
Q: A Pareto chart as part of a six-sigma quality improvement process might be found in which DMAIC category? A. Define B. Measure C. Analyze D. Improve E. Control
Q: Intrapreneurs are entrepreneurs inside an organization who are responsible for the success or failure of a project.
Q: An opportunity flow diagram as part of a six-sigma quality improvement process might be found in which DMAIC category? A. Define B. Measure C. Analyze D. Improve E. Control
Q: Trademarks give their owner the sole legal right to use certain names or symbols and control the use to which they are put.
Q: A fishbone diagram as part of a six-sigma quality improvement process might be found in which DMAIC category? A. Define B. Measure C. Analyze D. Improve E. Control
Q: Copyrights last for much longer periods than patents, often the lifetime of the work's creator and beyond.
Q: A flow chart as part of a six-sigma quality improvement process might be found in which DMAIC category? A. Define B. Measure C. Analyze D. Improve E. Control
Q: Copyrights last for much smaller periods than patents.
Q: Which of the following is not an analytical tool used in six-sigma quality improvement programs? A. Run charts B. Pass charts C. Cause-and-effect diagrams D. Flowcharts E. Pareto charts
Q: A patent is valid for a period of 75 years from the date it is issued by the U.S. Patent Office.
Q: An analytical tool used in six-sigma quality improvement programs is which of the following? A. Leadership B. Continuous improvement C. Quick response D. Partnership diagrams E. Checksheets
Q: Patents confer a monopoly right on their owner.
Q: The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming and Joseph M. Juran had the same general message about what it took to achieve outstanding quality. Which of the following was part of that message? A. Fourteen steps for quality management B. Quality is free C. Customer focus D. Zero defects E. Six-sigma
Q: Copyrights are typically granted to people who create intellectual property, such as written or visual works such as books, videogames, poems, and songs.
Q: The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming and Joseph M. Juran had the same general message about what it took to achieve outstanding quality. Which of the following was not part of that message? A. Quality is free B. Leadership from senior management C. Customer focus D. Total involvement of the workforce E. Continuous improvement
Q: Quantum technological change refers to the improvements that are continuously made to particular technologies over time.
Q: Executive leaders and champions of six-sigma projects must be black-belt qualified.
Q: According to Philip Anderson and Michael Tushman, technological discontinuities result due to incremental innovation.
Q: An opportunity flow diagram is a time sequenced chart showing plotted values measuring the flow of end product or components.
Q: TQM is an example of an incremental innovation.
Q: An opportunity flow diagram is used to separate the value-added from the non-value-added steps in a process.
Q: As compared to quantum innovations, incremental innovations are more likely to cause major changes in an environment and to increase uncertainty.
Q: A DMPO is essentially the same thing as a DMAIC.
Q: Incremental technological change refers to a fundamental shift in technology that revolutionizes products or the way in which they are produced.
Q: A process that is in six-sigma control will produce no more than two defects out of every million units.
Q: Explain the concept of information synergies.
Q: The Shingo approach to quality control depends on a sophisticated method of acceptance sampling.
Q: What is a "skunk works?" How can it be used to foster innovation?
Q: Six-sigma refers to the philosophy and methods that some companies use to eliminate defects in their products and processes.
Q: Explain the difference between a lightweight team leader and a heavyweight team leader.
Q: While benchmarking is an inward looking process of quality improvement, continuous improvement is an outward looking process that extends outside the organization.
Q: Describe the three stages in a stage-gate development funnel.
Q: Kaizen is a technique that emerged as a refinement of the philosophy of continuous improvement.
Q: What is project management?
Q: Continuous improvement is a management philosophy that seeks continual improvement of machinery, materials, labor utilization and production methods through applications of suggestions and ideas of company teams.
Q: Describe the four stages of a product development cycle.
Q: A typical manufacturing QC department has a variety of functions to perform including planning and budgeting for the QC program in a plant.
Q: A typical manufacturing QC department has a variety of functions to perform including preparing the firm's annual application for the Malcolm Baldrige National Quality Award.
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