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Q:
The power derived from a manager's relationship with others is called ________ power.
A) total
B) position
C) personal
D) social
E) authentic
Q:
The total power a manager possesses is made up of two different kinds of power: ________.
A) authority and responsibility
B) social power and reward power
C) authority and accountability
D) position power and personal power
E) ownership power and skill power
Q:
The extent to which an individual is able to influence others so they respond to orders is called ________.
A) authority
B) responsibility
C) accountability
D) power
E) strength
Q:
A ________ is a sign that a problem exists.
A) standard
B) symptom
C) yardstick
D) correction
E) benchmark
Q:
Factors within an organization that are barriers to organizational goal attainment are called ________.
A) problems
B) propositions
C) symptoms
D) standards
E) yardsticks
Q:
________ is managerial activity aimed at bringing organizational performance up to the level of performance standards.
A) Laddering
B) Corrective action
C) Reprogramming
D) Market correction
E) Contrarian investing
Q:
Which of the following is the last step in the controlling process?
A) comparing measured performance to standards
B) taking corrective action
C) measuring performance
D) establishing standards
E) establishing units of measuring performance
Q:
Michael is line manager at a production facility. He runs daily checks to ensure that his team of workers is performing well. Today he discovers that his team has produced only 110 units, while they are expected to have a daily output of at least 150 units. This shortfall is particularly puzzling because his team had consistently been producing an average of 155 units everyday over the last month. Which of the following figures represents the standard for performance for this team?
A) 155 units
B) 150 units
C) 110 units
D) 40 units
E) 5 units
Q:
As part of the controlling process, you have finished measuring the performance of your team. What must you do next?
A) Take corrective action.
B) Compare measured performance to standards.
C) Establish a unit of measure to gauge performance.
D) Modify past plans.
E) Restructure control systems and subsystems.
Q:
The level of activity established to serve as a model for evaluating organizational performance is a(n) ________.
A) symptom
B) problem
C) standard
D) correction
E) incentive
Q:
Which of the following is the first step in the controlling process?
A) evaluating performance
B) taking corrective action
C) measuring performance
D) recognizing problems
E) recognizing symptoms
Q:
________ and ________ have been called the "Siamese twins of management."
A) Setting standards; measuring performance
B) Managing; leading
C) Planning; controlling
D) Problems; symptoms
E) Organizing; controlling
Q:
________ is the systematic effort to compare performance to predetermined standards in order to determine whether performance is in line with those standards, or needs to be corrected.
A) Planning
B) Organizing
C) Controlling
D) Designing
E) Motivation
Q:
Ensuring that an event occurs as it was planned to occur constitutes ________.
A) control
B) planning
C) influencing
D) organizing
E) designing
Q:
GASSP's equity principle states that management shall respect the rights of all employees when setting policy regarding security measures.
Q:
Despite the cost advantages of using international workers, U.S. companies are cutting down on the number of jobs outsourced to other countries.
Q:
The cost of IS employees in international countries is much less than for IS employees in the United States.
Q:
If a company's employees consider an IS easy to use, that IS would be labeled a high-quality IS.
Q:
Three activities that improve IS effectiveness are managing user satisfaction, managing the IS workforce, and managing IS security.
Q:
Generally, the top management of a company would most benefit from information such as summary reports of transactions, detailed reports of problems, and operating plans and policies.
Q:
Appropriate information for one manager within an organization is usually also appropriate for another.
Q:
Determining and gathering appropriate data is the first step in operating an IS properly.
Q:
The typical IS is a formally established organizational network that gives managers continual access to vital information.
Q:
Information technology consists of any type of equipment or process that organization members use in the performance of their work.
Q:
The first major step in evaluating organizational information is to determine the expected cost of obtaining that information.
Q:
Information quality refers to the degree to which information represents reality.
Q:
Since information is central to all organizational decision-making, there is no such thing as too much information.
Q:
Information for operational control decisions does not need to be completely accurate because such decisions tend to be characterized by some subjectivity and focus on areas that are difficult to measure.
Q:
Appropriate information for strategic planning decisions is generally not completely current, but more historical in nature.
Q:
Operational control decisions relate to determining organizational objectives and designating the corresponding action necessary to reach them.
Q:
The information that managers receive heavily influences managerial decision making.
Q:
Data refers to the set of conclusions derived from the analysis of facts and figures that relate to the operation of an organization.
Q:
For control to be successful, all individuals involved in controlling must have a working knowledge of how the control process operates.
Q:
In order to preserve their position power, managers should avoid doing personal favors for subordinates.
Q:
Most managers have substantial control over increasing their position power.
Q:
After actual performance has been measured and compared with established performance standards, the next step in the controlling process is to take corrective action if necessary.
Q:
Measuring performance is the first step in the controlling process.
Q:
What are the seven principles of reengineering improvements, as outlined by Michael Hammer?
Q:
What are the steps involved in the incremental improvement process?
Q:
What are the benefits that an organization can enjoy by successfully offering high-quality products and services to the marketplace?
Q:
What is total quality management? Give a brief history of the evolution of total quality management and the principles behind the concept.
Q:
What is the "innovation process"? Briefly describe the different steps involved in the innovation process.
Q:
How are innovation and creativity connected?
Q:
Give a short description of the concept of "innovation."
Q:
Provide a brief note on the time-pressure/creativity matrix.
Q:
What are the three components of creativity in an individual?
Q:
Describe the importance of creativity in organizations.
Q:
Which of the following is one of the possible creative ideas for enhancing organizational success based on Deming's thoughts on total quality management?
A) Create relevant policies on quality management that are clear and unambiguous.
B) Develop communications systems that allow managers to respond immediately to quality issues.
C) Encourage self-development of workers as more useful players in maintaining quality.
D) Begin each management meeting with a factual and financial review of quality.
E) Dedicate the quality management function to measuring conformance to requirements.
Q:
Which of the following is one of the possible creative ideas for enhancing organizational success based on Deming's thoughts on total quality management?
A) Establish an organizational bias toward handling quality issues immediately.
B) Dedicate all managers to getting the jobs done correctly the first time.
C) Begin each management meeting with a factual and financial review of quality.
D) Dedicate top management to having customers receive products as promised.
E) Eliminate production processes based simply on producing a quota.
Q:
Which of the following is one of the possible creative ideas for enhancing organizational success based on Crosby's thoughts on total quality management?
A) Publish quality goals for all workers so they know exactly what they are expected to do.
B) Drive out fear of reporting mistakes.
C) Encourage self-development of workers as more useful players in maintaining quality.
D) Dedicate the quality management function to measuring conformance to requirements and reporting and differences accurately
E) Build teams (not just individuals) that focus on quality.
Q:
Which of the following is one of the possible creative ideas for enhancing organizational success based on Crosby's thoughts on total quality management?
A) Use product inspections to improve the manufacturing process and reduce costs.
B) Eliminate production processes based simply on producing a quota.
C) Begin each management meeting with a factual and financial review of quality.
D) Create production processes based upon learning how to improve the processes.
E) Abolish organizational bias toward handling quality issues immediately.
Q:
Wayne Thomas has recently taken over as head of quality assurance at Talladega Motors with the aim to overhaul the quality improvement procedures in place. After extensive studies conducted on the operations of the organization, Wayne decides that the company will have to proceed with a reengineering approach for quality improvement. Which of the following actions is Wayne most likely to initiate in keeping with the decision to reengineer the quality management system?
A) Work is reorganized around different tasks, such as procurement, assembly, and testing.
B) The purchasing and accounting functions of the production department are outsourced in order to streamline the production process.
C) Each of the company's five manufacturing plants across the country is provided with an autonomous purchasing department to improve responsiveness to local manufacturing needs.
D) Control is built into the process by vesting greater decision-making authority with divisional supervisors at the manufacturing plants.
E) The production processes for engines, chassis, and other spares are segregated and the final product is assembled only at the final stage.
Q:
Which of the following statements is true of the reengineering improvements process?
A) The reengineering approach prescribes that those who use the output of a process should perform the process themselves.
B) Reengineering improvements involves making several sequential improvements in quality one thing at a time.
C) Reengineering improvements dictates that organizations separate decision authority from the actual work.
D) In contrast to incremental improvements, reengineering does away with the concept of teams representing the functional units in the process to be reengineered.
E) Hammer's model of reengineering improvements recommends that information-processing work must be insulated from the real work involved in producing the information.
Q:
Which of the following is one of the principles of reengineering, as outlined by Michael Hammer?
A) Work should be organized around tasks, rather than outcomes.
B) Information-processing work should be carried out separately from the real work that produces the information.
C) Geographically dispersed resources must be treated as though they are decentralized and autonomous.
D) Parallel activities should be linked instead of integrating their results.
E) Control should be built into processes by keeping the decision point apart from where the work is performed.
Q:
In the incremental improvement process, after the improvement "theme" has been identified the next step is to ________.
A) identify benchmarks
B) organize a quality improvement team
C) perform an analysis of current performance
D) undertake a pilot study
E) identify how improvement is required
Q:
The first step in the incremental improvement process is ________.
A) choosing an improvement area
B) organizing a quality improvement team
C) identifying amount of improvement required to match best performance
D) performing an analysis of the current performance
E) performing a pilot study to selected remedies to the problem
Q:
Which of the following is the most widely known award in the United States that recognizes those organizations that produce exceptionally high-quality products and services?
A) the Deming Award
B) the Shingo Prize
C) the President's Quality Award
D) Goethals Medal
E) the Malcolm Baldrige National Quality Award
Q:
The most prestigious award instituted to recognize those organizations that produce exceptionally high-quality products and services is the ________.
A) Malcolm Baldrige National Quality Award
B) Larry Goill Awards for Quality Management Ideas
C) Deming Award
D) Shingo Prize
E) European Foundation for Quality Management Excellence Award
Q:
Which of the following is a consequence of organizational activities that contribute to product quality?
A) lower market share
B) lower warranty costs
C) greater rework and scrap costs
D) greater service costs of products after they are sold
E) higher manufacturing costs
Q:
The establishment, development, and growth of the TQM movement throughout the world are largely credited to ________.
A) the USA
B) Britain
C) Germany
D) Japan
E) China
Q:
________ is the continuous process of involving all organization members in ensuring that every activity related to the production of goods or services has an appropriate role in establishing product quality.
A) Customer relationship management
B) Enterprise resource planning
C) Supply chain management
D) Total quality management
E) Warehouse management
Q:
________ is presented as the degree of excellence on which products or services can be ranked on the basis of selected features.
A) Design
B) Quality
C) Aesthetics
D) Practicality
E) Novelty
Q:
________ involves taking a concept or a product created for a very specific use and extending it to a new, often larger, audience.
A) Inventing
B) Developing
C) Reverse innovation
D) Diffusing
E) Integrating
Q:
Faced with increasing competition from Facebook, Twitter, and other social networking sites, Google decided that it needed its own presence in the social networking site scene. Following brainstorming sessions, Google came up with the idea of Buzz. The Google team released application programming interfaces (APIs) to allow third-party developers to create applications on the Buzz platform and also homed in on features such as sharing links, photos, videos, status messages, and comments for Buzz. A beta-version of Buzz that would come integrated with the company's Web-based e-mail program, Gmail, was announced in February, 2010. After testing user reaction to the new message tool, Google rolls out the code complete Buzz release. It continues to offer newer features that are integrated with Buzz ever so often and is always on the lookout to address any user concerns about privacy that dogged the application in the early days of its inception.Which of the following statements best corresponds to the monitoring step of the innovation process?A) Google decides to create Buzz in response to competition from Facebook and other social networking sites.B) Google's team creates APIs for third-party applications.C) Google releases the beta-version of Buzz for usability testing.D) Google rolls out final code complete version of Buzz for users, rid of bugs and defects.E) Google continues to add newer features and widgets to the Buzz platform and addresses user concerns.
Q:
________ is that step of the innovation process in which a newly implemented idea is tracked to determine if and when the idea should be improved or terminated.
A) Integrating
B) Monitoring
C) Diffusing
D) Inventing
E) Developing
Q:
________ is defined as that step of the innovation process that establishes an invention as a permanent part of the organization.
A) Inventing
B) Developing
C) Integrating
D) Diffusing
E) Monitoring
Q:
________ is defined as that step of the innovation process that puts a new idea to use by end users or customers.
A) Diffusing
B) Inventing
C) Developing
D) Monitoring
E) Integrating
Q:
Which of the following steps in the innovation process involves making a new idea practical?
A) inventing
B) developing
C) diffusing
D) integrating
E) monitoring
Q:
Which of the following is an example of a topic management ideas encompass in the invention stage of the innovation process?
A) promoting products in the marketplace
B) redesigning organizational structure
C) restyling work stations to make employees more productive
D) adopting robotics to make a manufacturing process more efficient
E) employing barcoding to better manage inventory
Q:
________ ideas are ideas that focus on invention relating to the way in which the organization is supervised.
A) Management
B) Process
C) Technology
D) Service
E) Product
Q:
Which of the following is an example of a topic process ideas encompass in the invention stage of the innovation process?
A) redesigning work stations to make workers more productive
B) improving human resource management
C) changing organizational leadership
D) promoting products in the marketplace
E) distributing, packaging, and advertising products
Q:
________ ideas are ideas that focus on inventions for improving a manufacturing practice or procedure.
A) Product
B) Technology
C) Process
D) Service
E) Management
Q:
Which of the following is an example of a topic product ideas encompass in the invention stage of the innovation process?
A) redesigning work stations to make workers more productive
B) pricing, packaging, and distribution
C) changing organizational leadership
D) refining competitive strategy
E) improving human resource management
Q:
________ ideas are ideas that focus on invention that develops new offerings, or enhances existing offerings by the organization.
A) Technology
B) Process
C) Management
D) Product
E) Infrastructure
Q:
Which of the following is an example of a topic technology ideas encompass in the invention stage of the innovation process?
A) promoting products in the market
B) redesigning organizational structure
C) employing barcoding to better manage inventory
D) redesigning workstations to make employees more productive
E) improving human resource management
Q:
Using videoconferencing to help organization members across the globe communicate more effectively is an example of a ________ idea.
A) management
B) infrastructure
C) technology
D) process
E) product
Q:
Which of the following steps of the innovation process establishes a new idea that could help the organization be more successful?
A) developing
B) diffusing
C) inventing
D) integrating
E) monitoring
Q:
________ is defined as the steps managers take to implement creative ideas.
A) Brainstorming
B) Ideation
C) Innovation process
D) Mentation
E) Intellection
Q:
Which of the following statements is true of the link between innovation and creativity?
A) Creativity involves turning a new idea into new or improved processes, products, or services that promote the attainment of organizational goals.
B) Organizations can be either innovative or creative, but can never be both at the same time.
C) An organization that is innovative but not creative is characterized by a fertile source of good ideas, but lacking in the ability to make the ideas tangible.
D) An organization that is creative but not innovative is characterized by the ability to turn ideas into tangible benefit, but lacking good ideas to make tangible.
E) The ideas on which innovation is based come from creativity in the organization, whereby those ideas are turned into something tangible that benefits the organization.
Q:
Which of the following firms is considered as the most innovative company?
A) General Electric
B) LG Electronics
C) Apple
D) Sony
E) Amazon