Q&A Hero

Q: In which of the following roles do staff personnel help establish a mechanism for evaluating the effectiveness of organizational plans? A) advisory role B) service role C) control role D) functional role E) counseling role

Q: The HR department of a large IT firm is responsible for recruiting and training qualified employees for all the other departments within the organization. In essence, they are the suppliers of workers, and the various organizational departments needing workers are their customers. Under the given circumstance, identify the role played by the human resource department. A) control role B) functional role C) service role D) advisory role E) counseling role

Q: When staff personnel are viewed as suppliers and line personnel as customers, staff personnel are performing the ________ role. A) service B) advisory C) counseling D) control E) administrative

Q: According to Harold Stieglitz, in which of the following roles do staff personnel use their professional expertise to solve organizational problems? A) advisory role B) service role C) control role D) administrative role E) functional role

Q: Which of the following statements regarding staff authority is true? A) It enables those responsible for improving the effectiveness of line personnel to perform their required tasks. B) It involves giving orders concerning production activities. C) It pertains to matters directly involving management system production, sales, and finance and, as a result, the attainment of objectives. D) It reflects existing superiorsubordinate relationships. E) It consists of the right to give orders within a segment of the organization in which this right is normally nonexistent.

Q: ________ consists of the right to advise or assist those who posses line authority. A) Functional authority B) Staff authority C) Informal authority D) Lateral authority E) Rational-legal authority

Q: The most significant factor in determining whether an organization will have staff personnel is ________. A) the size of the organization B) the qualifications of the workers C) the type of industry D) the degree of centralization in the organization E) the nature of the products and service produced

Q: Bay Industries has a small-scale shoe manufacturing plant which has experienced a high number of product defects for the past several months. The quality control team studies the problem and then recommends that the production manager change one of the company's suppliers of leather. Identify the role performed by the staff personnel in this situation. A) advisory B) service C) control D) latent E) administrative

Q: Bay Industries has a small-scale shoe manufacturing plant which has experienced a high number of product defects for the past several months. The quality control team studies the problem and then recommends that the production manager change one of the company's suppliers of leather. In this scenario, the quality control team has _________ authority. A) staff B) line C) functional D) traditional E) informal

Q: A certain IT company has a legal services department which is responsible for providing timely assistance and advice on matters relating to contracts, liability, governance, and regulations. What type of authority do the legal advisors within this organization possess? A) line authority B) functional authority C) staff authority D) traditional authority E) informal authority

Q: The most fundamental authority in an organization, consisting of the right to make decisions and to give orders concerning the production-, sales-, or finance-related behavior of subordinates, is ________. A) functional authority B) staff authority C) traditional authority D) line authority E) informal authority

Q: The three main types of authority that can exist within an organization are ________. A) line, staff, and formal B) staff, informal, and formal C) line, staff, and functional D) line, functional, and formal E) formal, informal, and functional

Q: According to Barnard, a manager's commands will be accepted over the long term if ________. A) informal communication channels are used B) an indirect line of communication exists between managers and subordinates C) the command is authenticated as coming from a manager D) a chain of command does not exist E) the manager uses formal communication lines for business and personal matters

Q: Barnard maintains that authority will be accepted under all the following conditions , EXCEPT when ________. A) the individual believes the order is consistent with the purpose of the organization B) the individual can understand the order being communicated C) the individual sees the order as compatible with his or her personal interests D) the individual is mentally and physically able to comply with the order E) the individual considers informal communication channels to be more credible than formal ones

Q: Barnard defines ________ as the character of communication by which an order is accepted by an individual as governing the actions that individual takes within the system. A) accountability B) responsibility C) authority D) personal attitude E) influence

Q: Which of the following would be least likely to enhance acceptance of a manager's commands? A) use of the complete chain of command to issue orders B) possession of adequate communication channels C) use of informal communication channels D) a direct line of communication between manager and subordinate E) possession of adequate communication skills by the manager

Q: According to Barnard, to enhance the probability of acceptance of authority, communication channels should be ________. A) formal B) informal C) lateral D) customized E) culturally-fair

Q: The right to perform or command is ________. A) responsibility B) authority C) delegation D) accountability E) centralization

Q: Which of the following statements is true about authority? A) It is the obligation to perform assigned activities. B) It allows its holder to influence the actions of others through indirect means. C) It is the holder's self-assumed commitment to handle a job to the best of his or her ability. D) It allows its holder to allocate the organization's resources to achieve organizational objectives. E) It guarantees that a specific command will be obeyed.

Q: Which of the following key dimensions of responsible management behavior is concerned with managers accepting criticism for mistakes and buffering their groups from excessive criticism? A) behavior with upper management B) personal attitudes and values C) attitude toward and conduct with subordinates D) behavior with people outside the organization E) behavior with other groups

Q: In terms of their attitude toward and conduct with subordinates, responsible managers ________. A) share the responsibility of managing their work groups with other employees B) pass praise and credit along to subordinates C) avoid terminating poor performers at all costs D) always prioritize their subordinates' needs above everything else E) stay close to problems, but distance themselves from routine work activities

Q: In terms of personal attitudes and values, responsible managers ________. A) perform tasks that offer immediate rewards B) always prioritize their subordinates' needs above everything else C) conserve corporate resources as if the resources were their own D) avoid terminating poor performers at all costs E) take moderate to high risks

Q: Responsible managers make sure that any gaps between their areas and those of other managers are securely filled. This is classified under which of the following key dimensions of responsible management behavior? A) behavior with subordinates B) behavior with upper management C) behavior with other groups D) behavior with people outside the organization E) personal attitudes and values

Q: Which of the following is NOT one of the four key dimensions for appraising manager responsibility? A) behavior with upper management B) behavior with other groups C) behavior with subordinates D) behavior with stockholders E) personal attitudes and values

Q: A manager responsible for executing a limited portion of a function has ________. A) general responsibility B) specific responsibility C) operating responsibility D) organizational responsibility E) consultative responsibility

Q: A manager who guides and directs the execution of a function through the person accepting operating responsibility has ________. A) general responsibility B) specific responsibility C) sequential responsibility D) rotational responsibility E) consultative responsibility

Q: A manager who is directly responsible for executing a function has ________. A) general responsibility B) specific responsibility C) operating responsibility D) cyclical responsibility E) consultative responsibility

Q: Lisa recently joined the HR department at Tandem Corp, a cycle manufacturing firm. In her role as an HR executive, she is responsible for answering all employee queries on payroll issues. In this scenario, Lisa has ________. A) consultative responsibility B) specific responsibility C) latent responsibility D) operating responsibility E) general responsibility

Q: Jack is the business head at Micron Computers. The firm has set its revenue target for the year at $5 million. Jack will have to ensure that this financial target is met by providing necessary direction and guidance to the different department heads who are directly responsible for the execution of the work performed by their departments. In this scenario, the organization's various department heads have _________. A) operating responsibility B) consultative responsibility C) tacit responsibility D) latent responsibility E) specific responsibility

Q: Jack is the business head at Micron Computers. The firm has set its revenue target for the year at $5 million. Jack will have to ensure that this financial target is met by overseeing the performance of the firm's various departments and providing necessary direction and guidance. In this scenario, Jack has ________. A) general responsibility B) specific responsibility C) operational responsibility D) latent responsibility E) tactical responsibility

Q: Top Pumps Ltd, a company that manufactures rubber seals for water pumps, has a total of 200 employees. Max is an assembly line worker whose job is to fix a rubber component into the spring coil of each unit that is produced. He is a crucial part in the assembly line of 30 workers but has just this limited role. Which of the following is most similar to Max's role? A) Jenny is responsible for overseeing the work of 20 shop assistants at a New Look store. B) George is an engine driver with Amtrak responsible for driving a passenger train between Washington D.C and Chicago. C) Lloyd is responsible for creating graphics for the ideas given by the creative team at Prompt Advertising. D) Monica is the head chef at the Intercontinental hotel, heading a team of 20 people. E) Ivan is an entrepreneur who has started his own Web designing firm and handles the firm's finances, in addition to servicing clients.

Q: ________ help(s) management to describe the various responsibility relationships that exist in the organization and to summarize how the responsibilities of various managers relate to one another. A) Robert's Rules of Order B) The overlapping responsibility chart C) The management responsibility guide D) The Chatham House Rule E) The process decision program chart

Q: When two or more employees are uncertain as to who is responsible for a task, which of the following represents the most desirable outcome in terms of product quality? A) Employees spend valuable time negotiating each aspect of the job. B) Both the employees perform the job. C) One of the two employees performs the job. D) Neither employee performs the job. E) The job is reassigned to a different employee.

Q: Organization members should be obligated to perform only those activities that lead to ________. A) job enlargement B) overlapping responsibilities C) more accountability D) job enrichment E) goal attainment

Q: Which of the following refers to a situation in which more than one individual is responsible for the same activity? A) job enlargement B) overlapping responsibility C) job rotation D) role ambiguity E) role conflict

Q: Bay Industries has a small-scale shoe manufacturing plant which has experienced a high number of product defects for the past several months. Upon investigation, it was found that the shoes were never inspected for quality once they came off the production line as no particular employee had been assigned this specific task. This is an example of ________. A) a responsibility gap B) overlapping responsibility C) role conflict D) a skill gap E) lack of functional similarity

Q: Mark and Joe work in the client services department at a large advertising agency and both have been assigned the account of a major client. However, when the client sends an e-mail with an urgent request, neither of them responds. This is most likely due to ________. A) overlapping responsibilities B) responsibility gaps C) poor line authority D) excessive delegation E) high centralization

Q: ABC insurance company hired a manager for their operations team. The manager divided the job activities among his team members by examining the management system objectives, designating appropriate activities that must be performed to reach those objectives, designing specific jobs by grouping similar activities, and making specific individuals responsible for performing those jobs. Which method is the manager using to divide job activities?A) functional similarityB) overlapping responsibility chartC) process controlD) centralizationE) Robert's Rules of Order

Q: Which of the following exists when certain tasks are not included in the responsibility area of any individual organization member? A) role conflict B) a responsibility gap C) accountability D) a condition of overlapping responsibility E) lack of functional similarity

Q: The final step in the functional similarity method of dividing jobs is to ________. A) design specific jobs by grouping similar activities B) create an organization chart C) make specific individuals responsible for performing specific jobs D) examine management system objectives E) identify the activities that must be performed to reach desired objectives

Q: The first step in the functional similarity method of dividing jobs is to ________. A) designate appropriate activities that must be performed to reach desired objectives B) examine management system objectives C) make specific individuals responsible for performing specific jobs D) design specific jobs by grouping similar activities E) create an organization chart

Q: The most basic method of dividing job activities is the ________. A) process control method B) customer location method C) centralization method D) functional similarity method E) overlapping responsibility chart method

Q: When properly designed, job descriptions ________. A) encourage job sharing among employees B) increase the number of tasks associated with the job C) communicate job content to employees D) encourage the application of socio-technical systems principles to the humanization of work E) encourage job rotation among employees

Q: An individual's job activities within an organization are usually summarized in a formal statement called a ________.A) job evaluationB) job descriptionC) job designD) job specificationE) job analysis

Q: HR Village, a staffing company has invited applications for the position of director of recruitment and compensation. This position is accountable for planning, organizing, and managing recruitment and compensation services for the company. This list of specific activities is an example of a ________.A) job evaluationB) work sampleC) job descriptionD) work planE) job specification

Q: A listing of specific activities that must be performed to accomplish some task or job is a(n) ________. A) job specification B) job evaluation C) job description D) management responsibility guide E) organization chart

Q: Which of the following statements is true about responsibility? A) Responsibility is often easy to identify. B) Responsibility does not create an obligation to perform the assigned activities. C) The source of responsibility lies within the individual. D) Responsibility is the right to perform or command. E) Managers who delegate tasks are not responsible for them.

Q: ________ is an obligation to perform assigned activities. A) Centralization B) Line authority C) Efficacy D) Responsibility E) Functional authority

Q: The self-assumed commitment to handle a job to the best of one's ability is termed ________. A) responsibility B) authority C) accountability D) answerability E) responsivity

Q: If speedy decision-making is essential, then centralization is recommended.

Q: As a general rule, the more physically separated the organization's customers are, the more viable a significant amount of centralization is.

Q: The concept of centralization implies that a huge amount of authority is delegated to subordinates by management.

Q: The first step in the delegation process involves creating the obligation for a subordinate to perform the duties assigned.

Q: Delegation is the process of assigning job activities and related authority to specific individuals in the organization.

Q: The accountability concept implies that reward or punishment is dependent upon performance.

Q: Functional authority consists of the right to give orders within a segment of the organization in which this right is normally nonexistent.

Q: In essence, line personnel are the suppliers of workers , and the various organizational departments needing workers are their customers.

Q: Line authority is the right to make decisions and to give orders concerning the production-, sales-, or finance-related behavior of subordinates.

Q: Having authority guarantees a specific command will be obeyed.

Q: Authority is the right to perform or command.

Q: Responsible managers take complete charge of their work groups.

Q: A manager's behavior with upper management is one way to determine the degree of responsibility a manager possesses.

Q: A management responsibility guide is a specific tool developed to clarify the responsibilities of various managers in the organization.

Q: Organizational members should be obligated to perform only those activities that lead to goal attainment.

Q: A responsibility gap exists when certain organizational tasks are not included in the responsibility area of any individual organizational member.

Q: The first step in the sequence of activities for the functional similarity method of dividing job activities is to make individuals responsible for performing jobs.

Q: The most basic method of dividing job activities is the functional similarity method.

Q: Even though organizational objectives and other conditions within the management system might change, individual job activities should remain the same.

Q: Even though a manager may delegate a task to another employee, the manager still remains responsible for the completion of the task.

Q: The source of authority lies within the individual.

Q: Authority is the obligation to perform assigned activities.

Q: Fred is a Grade D manager in Lighthouse Infrastructure and manages a small team of eight engineers. The company has 15 Grade D managers. He worked his way up from the lowest grade, Grade E, where he was one of 52 line managers and hopes to be promoted to Grade C soon, which would make him one of the six vice-presidents in the company. However, breaking into Grade B, comprising three presidents, will be a challenge. Only the CEO and COO occupy Grade A. Which of the following numbers represents Fred's span of control? A) 15 B) 60 C) 52 D) 8 E) 11

Q: Span of management refers to ________. A) the number of levels in an organization B) the number of organizational levels above an individual C) the number of organizational levels below an individual D) the number of bosses an individual has E) the number of individuals a manager supervises

Q: Unity of command is the management principle that recommends that ________. A) all managers share the same goals B) all employees should accept their formal leader or leaders C) an individual have only one boss D) organizational plans be consistent with organizational goals E) the organizing system be consistent with organizational plans

Q: ________ is directly related to the concept of the scalar relationshipthat is, the chain of command. A) Matrix structuring B) Departmentalizing C) Vertical dimensioning D) Horizontal dimensioning E) Lateralizing

Q: Which of the following is true about the traditional organization chart constructed in pyramid form? A) Lines between boxes designate informal lines of communication between individuals. B) Relative positioning of individuals within boxes on the chart indicates broad social relationships. C) Individuals toward the top of the pyramid have more authority than those toward the bottom. D) Such organizational charts cannot communicate the complexity of the organization. E) Individuals toward the bottom of the pyramid have more responsibility than those toward the top.

Q: Traditionally, an organization chart is constructed in ________ form. A) radial tree B) spider diagram C) pyramid D) hyperbolic tree E) pie-diagram

Q: Organization structure is represented primarily by means of a graphic illustration called a(n) ________. A) semantic network B) executive dashboard C) directed graph D) organization chart E) critical path

Q: Informal structure is ________. A) molded by individual norms and values and social relationships B) defined as the relationships among organizational resources as outlined by management C) represented primarily by the organization chart D) usually represented in a pyramid form E) usually identical to an organization's formal structure

Q: Formal structure is ________. A) molded by individual norms and values and social relationships B) defined as the relationships that evolve naturally among organization members C) represented primarily by the organization chart D) usually drawn directly from an organization's informal structure E) usually identical to an organization's informal structure