Q&A Hero

Business Development

Q: In a short essay, explain the difference between a Gantt chart and a load chart, identifying possible uses for each tool.
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Q: In a short essay, define and discuss quality control in an organization.
Q: The critical path in a PERT network is the least time-consuming sequence required to complete a project in the shortest period of time.
Q: A load chart can tell you how many workers are busy at a given point in time.
Q: To find the planned duration of a project on a Gantt chart, simply look at the width of the bar that represents actual progress.
Q: In the Six Sigma system, the higher the sigma value, the greater number of defects you would expect from a product.
Q: ISO 9000 certification provides proof that a quality operations system is in place in a facility.
Q: Product quality and service quality are two different things.
Q: Many experts believe that for firms to compete globally they must focus solely on the quantity of production and reducing costs.
Q: One place in which technology has little impact is the fast-food restaurant business.
Q: 15.4: Discuss contemporary issues in managing operations.139) In PERT, the time difference between the critical path and any other path is called ________.A) slack timeB) critical timeC) network timeD) lost time
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Q: To find out how many activities are taking place at a given time in a Gantt chart, ________.A) read across a single rowB) read down a single columnC) count the total number of barsD) count the total number of actual progress bars
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Q: In the Six Sigma system, this is the highest level of quality.A) Zero SigmaB) One SigmaC) Four SigmaD) Six Sigma
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Q: When a customer service customer gets frustrated from being put on hold during a service call for 30 minutes, the company is having problems with which service quality dimension?A) timelinessB) consistencyC) convenienceD) courtesy
Q: High-quality service that gives customers a cheerful and helpful experience is called ________.A) consistencyB) accuracyC) courtesyD) convenience
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Q: Durability and features are measures of ________.A) product qualityB) service qualityC) product valueD) service value
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Q: Courtesy and timeliness are measures of ________.A) product qualityB) service qualityC) product appealD) service cost
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Q: One of the biggest obstacles to successful value chain management on the organizational level is an organization that ________.A) shares informationB) refuses to share informationC) insists on shaking up the status quoD) collaborates
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Q: In a short essay, explain how required capabilities can be an obstacle to effective management of a value chain.
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Q: In a short essay, explain how organizational barriers can be an obstacle to effective management of a value chain.
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Q: In a short essay, explain what a value chain is.
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Q: Partners in a value chain management system need to be able to both learn from and educate other partners in the value chain.
Q: Trust is so important in value chain management that proponents of the system say you can never have too much trust.
Q: Employees in a value chain management organization must be flexible.
Q: Being rigorous about expectations is a key part of leadership in value chain management.
Q: Value in value chain management is driven mainly by middle management, while top management is responsible for goals and strategy.
Q: The goal of value chain management is to meet, but never to exceed, the needs and desires of customers.
Q: In value chain management, activities are eliminated from the organizational process if they do not add value to the process.
Q: Organizational processes in value chain management refer to how work is done.
Q: Sharing information is part of the coordination and collaboration requirement for successful value chain management.
Q: Customers played a role in IKEA's success by being willing to pay higher prices for high-quality furniture.
Q: The customer is part of the value chain in value chain management.
Q: In many value chains, an organization must have the ability to educate ________. A) internal partners only B) external partners only C) only its own employees D) both internal and external partners
Q: Some organizations erroneously feel that they ________ when they collaborate with a variety of value chain partners. A) lose control of their destiny B) gain control of their destiny C) change their destiny D) control the destiny of other partners
Q: ________ can lead to a value chain management company suffering losses of intellectual property. A) Not enough trust B) Too much trust C) Not enough diversity D) Too much diversity
Q: When ________ exist(s) in a value chain, partners will be extremely reluctant to share information. A) sophisticated technological infrastructure doesn't B) sophisticated technological infrastructure C) trust doesn't D) trust
Q: Attitudes that value collaborating, openness, and mutual respect are requirements for ________. A) all value chain management companies B) all companies C) all value chain management companies that use a "sharing" style D) some, but not all, value chain management companies
Q: In order for a value chain to function successfully, different partners in the chain must ________. A) have trust in one another B) compete with one another C) distrust one another D) like one another
Q: Organizational culture and attitudes are shared by ________ value chain partners. A) external B) internal C) both internal and external D) customers and external
Q: Because the nature of jobs can change quickly, value chain management companies often need to make a significant investment in ________. A) heavy equipment B) market research C) light equipment D) job training
Q: Workers in a value chain management company need to be ready to ________ at any time. A) work in dangerous conditions B) learn new job skills C) compete with coworkers D) lose their jobs
Q: The key to any job in a successful value chain is that it ________. A) is well defined and easy to carry out B) best helps the chain create customer value C) is maximally efficient D) saves time and money
Q: Above all, jobs and job design in a value chain management company must be ________. A) flexible B) high paying C) strictly defined and not likely to change D) completely undefined
Q: This is the most important resource in any value chain. A) employees B) raw materials C) capital D) technology
Q: American Standard improved the quality of its value chain by getting rid of partners who ________. A) could not work on holidays B) could not meet expectations C) were not in the bath and kitchen business D) were not suppliers
Q: One of the most important things a leader can do in a value chain management company is ________. A) provide a good role model B) show a positive attitude C) be friendly with employees D) clearly express expectations
Q: One key measurement that managers in value chain management companies strive to make is an accurate ________. A) supply forecast B) weather forecast C) demand forecast D) production forecast
Q: Implementation of a value chain should be driven by ________. A) technology B) customers C) employees D) management
Q: In organizations such as Saint-Gobain Performance Plastics, ________ are brought together to work on the company's premises. A) customers and company employees B) current and retired employees C) competitors and customers D) customers and suppliers
Q: Organizational processes in value chain management organizations need to eliminate ________. A) nonvalue-adding activities B) demand forecasting C) ties between customers and suppliers D) organizational core competencies
Q: Dell uses ________ to coordinate suppliers, customers, and its own employees to stay on top of orders that come in. A) frequent telephone calls B) an enterprise resource planning system C) email D) Facebook and Twitter
Q: An especially difficult part of the coordination and collaboration requirement for successful value chain management is identifying things that ________. A) you value but customers may not value B) customers value but you may not value C) both you and customers value D) you value but do not add value to the value chain
Q: The requirement for value chain management that is most closely associated with learning on the job is ________. A) employees/human resources B) technology investment C) coordination and collaboration D) organizational processes
Q: A company looks at its expenses and finds that its payments to freelancers increased significantly over the past few months, exceeding the budget by 25 percent. This is an example of ________.A) using a budget for planningB) using data to confirm a budgetC) justifying expenses with a budgetD) using a budget for monitoring and controlling
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