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Q:
One of the differences between a stem and leaf diagram and a histogram is that even for variables involving a large number of different values, the stem and leaf diagram shows the individual data values whereas the histogram requires you to group the data and lose the individual values.
Q:
_____ refers to acquiring capabilities toward distribution, or even customers.
a. Contract manufacturing
b. Outsourcing
c. Backward integration
d. Forward integration
Q:
A _____ produces only what is needed at upstream stages in the supply chain in response to customer demand signals from downstream stages.
a. third-party logistics provider
b. push system
c. pull system
d. distribution center
Q:
A stem and leaf diagram is most similar to a bar chart.
Q:
Unlike firms that outsource, firms engaged in offshoring:
a. manage to reduce travel expenses.
b. are able to enforce intellectual property rights easily.
c. maintain ownership of the facility in another country.
d. have better control on quality.
Q:
When developing a bar chart, it is usually preferable to organize the bars in order from high to low.
Q:
Which of the following is a disadvantage of push systems?
a. They are not effective when sales patterns are consistent.
b. They are not effective when there are few distribution centers and products.
c. They increase transportation costs in a supply chain.
d. They result in higher costs when forecasting sales is difficult.
Q:
The difference between bar charts and histograms is that bar charts always show percentage while histograms always show frequency.
Q:
The Wilson company monitors customer complaints and organizes these complaints into six distinct categories. Over the past year, the company has received 534 complaints. One possible graphical method for representing these data would be a histogram.
Q:
Greyon Suits, a company that specializes in making hand-made suits, moved its sourcing and operations from Lumeria back to its home country. This led to easier management and decreased carbon footprint. In this case, Greyon Suits is involved in _____.
a. offshoring
b. reshoring
c. insourcing
d. outsourcing
Q:
In situations involving two or more variables, both histograms and bar charts can be used for multiple variables on the same graph.
Q:
In the context of sourcing, multiple suppliers:
a. often provide the ability to form close partnerships.
b. often provide economies of scale.
c. lower the risk of supply disruption.
d. lower the chances of using a push or pull system.
Q:
A pie chart is almost always constructed when the variable of interest is qualitative.
Q:
Fourlotts Corp. provide integrated services that include storing manufactured goods, packaging, and delivering it to the dealers or customers. Given this information, Fourlotts Corp. is most likely a _____.
a. third-party logistics provider
b. contract manufacturer
c. distribution center
d. supplier
Q:
A tire store manager has collected data showing the number of tires of each brand sold during the past month. A bar chart might be effective in graphically illustrating which brands tend to sell best at this store.
Q:
_____ is the process of having suppliers provide goods and services that were previously provided internally.
a. Insourcing
b. Outsourcing
c. Backward integration
d. Forward integration
Q:
Bar charts can show either frequency or percentage.
Q:
At Blyrie Apparels, the apparel stocks in the firm's outlets are changed every week. This is based on the changing fashion preferences of its customers. Its managers also coordinate in real-time among its other stores and satisfy its customers' requirements. In this case, Blyrie Apparels most likely uses _____.
a. the center-of-gravity method
b. the push-pull boundary
c. an efficient supply chain
d. a responsive supply chain
Q:
Bar charts can typically be formed with the bars vertical or horizontal without adversely affecting the interpretation.
Q:
In the context of supply chain design trade-offs, which of the following is true of a push system?
a. It works best when there are a large number of distribution centers.
b. It is more appropriate for make-to-order items.
c. It has an advantage of immediate availability of goods to consumers.
d. It works best with variable sales patterns.
Q:
The regional sales manager for a medical supply company recently collected data on the reasons why customers returned the merchandise for a refund. She actually formed a frequency distribution for this variable. It would now be acceptable to construct a bar chart to graphically display the results.
Q:
The "Wi" typically used in the numerator and denominator of the center-of-gravity equations represents the _____ location i.
a. quality of goods or services moved to or from
b. x coordinate of
c. volume of goods or services moved to or from
d. y coordinate of
Q:
Histograms cannot have gaps between the bars, whereas bar charts can have gaps.
Q:
A firm that specializes in certain types of goods-producing activities, such as customized design, manufacturing, assembly, and packaging, and works under contract for end users is called a _____.
a. third-party logistics provider
b. contract manufacturer
c. distribution center
d. vendor-managed inventory supplier
Q:
A bar chart is the same as a histogram.
Q:
_____ is a noneconomic factor in location decisions.
a. Construction
b. Availability of labor
c. Depreciation and maintenance
d. Insurance
Q:
In constructing a histogram for a joint frequency distribution, the histogram will have the most meaning for the decision maker if there are no gaps between the bars on the histogram.
Q:
Which of the following statements is true of a responsive supply chain?
a. It works best when demand is stable and predictable.
b. It works best when product life cycles are short and change often because of innovation.
c. It works best when customers require standardization rather than customization.
d. It works best when contribution margins are low.
Q:
In a study involving car owners, one question asked the owner for the number of miles driven last year. A second question asked the owner for the age of the vehicle. A histogram would be useful for analyzing the relationship between miles driven and the age of the vehicle.
Q:
Which of the following statements is true of outsourcing decisions?
a. Break-even analysis can be used to provide insight into outsourcing decisions.
b. The simplest outsourcing decision is a single supplier versus multiple suppliers.
c. If a company decides to make a part in-house, it does not incur any fixed costs.
d. If a company outsources its work to external supplier, the variable cost per unit will be low.
Q:
A histogram is an effective tool for graphically describing a joint frequency distribution.
Q:
Supply chain optimization includes minimizing the total costs of manufacturing and transportation.a. Trueb. False
Q:
Third-party logistics providers can leverage business intelligence and analytics to create efficiencies and economies of scale in the supply chain.
a. True
b. False
Q:
An ogive is a graph of a joint frequency distribution.
Q:
In Excel a joint frequency distribution table can be created using a tool called PivotTable.
Q:
Zara's value chain model focuses on two basic rules: "Give customers what they want, and get it to them faster than anyone else."
a. True
b. False
Q:
Two separate frequency distributions for two variables provide the same information as one joint frequency distribution involving the same two variables.
Q:
In the context of sourcing, a single supplier often provides economies of scale and the ability to form close partnerships.
a. True
b. False
Q:
Another name for a joint frequency distribution is a cross-tabulation table.
Q:
In the context of intellectual property of multinational enterprises, patents protect services.
a. True
b. False
Q:
Supply chain optimization includes minimizing the total costs of manufacturing and transportation, which might consider sourcing, distribution, and placement of inventory throughout the supply chain.
a. True
b. False
Q:
If you have constructed a joint frequency distribution manually and now wish to convert it to a joint relative distribution, the proper method is to divide each cell frequency by the cell's row total.
Q:
Indicate whether the statement is true or false.The center-of-gravity method increases the weighted distance between the facility to be located and its supply and demand points.a. Trueb. False
Q:
An ogive is a graph that shows cumulative relative frequency.
Q:
In Excel, joint frequency distributions can be generated using the Pivot Table feature under the Data tab.
Q:
In the context of quality function deployment, one of the first steps to build the House of Quality is to:
a. advertise, market, and offer the product to customers.
b. evaluate the marketplace.
c. identify the technical features of the design of the product.
d. conduct prototype testing.
Q:
In the context of the sevicescape, in the service-delivery system design, which of the following facilities is a part of the spatial layout and functionality?
a. Room temperature
b. Company logo on company vehicles
c. Building facade
d. Free soft drinks instead of vending machines
Q:
A histogram can be used to display a joint frequency distribution between two quantitative variables.
Q:
A recent study of students at the university contained data on year in school and student age. An appropriate tool for analyzing the relationship between these two variables would be a joint frequency distribution.
Q:
If a manager is interested in analyzing the relationship between the age of customers and the dollar volume of business that is done in the store, a relative frequency distribution would be most appropriate.
Q:
Ambient conditions are the explicit signals that communicate an image about a firm and include examples such as mission statements and diplomas on a wall.a. Trueb. False
Q:
A joint frequency distribution can be constructed for either quantitative or qualitative data.
Q:
Service-delivery systems with high customer contact can be treated much like an assembly line.
a. True
b. False
Q:
A joint frequency distribution is used to describe the number of occurrences where two observations in a data set have the same value.
Q:
In the context of service-encounter design, free trips and extra vacation days is not considered a form of recognition.
a. True
b. False
Q:
If you wish to construct a graph of a relative frequency distribution, you would most likely construct an ogive.
Q:
Location is an important competitive priority in a service business.
a. True
b. False
Q:
Customer contact is measured by the percentage of time the customer must be in the service-delivery system relative to the total time it takes to provide the service.
a. True
b. False
Q:
When using the Histogram tool in Excel to construct a frequency distribution and histogram, if the first bin value is 10 and the second bin value is 20, the frequency count for the second class will include all values from 10 up to, but not including, 20.
Q:
Indicate whether the statement is true or false.An Energy Star dishwasher results in increased release of carbon dioxide to the air.a. Trueb. False
Q:
The specifications for an automobile part (in inches) are 10.00 0.15, and the Taguchi loss function is estimated to be L(x) = 9,300 (x T)2. Determine the estimated loss per part if the concerned quality feature has an actual value of 10.20 inches.
a. $37200
b. $93000
c. $372
d. $93
Q:
When the Histogram tool in Excel is used to construct a frequency distribution and histogram, the default histogram is in the proper format and will require only that you add appropriate labels.
Q:
At which of the following stages are the perceptions of a firm and its goods and services created?
a. The process design stage
b. The service-encounter design stage
c. The customer benefit package configuration stage
d. The market introduction and evaluation stage
Q:
When a histogram is constructed for discrete numerical data, there should be spaces between the bars of the histogram.
Q:
The critical differences between the designs of goods and services lie in the:
a. detailed product and process design phases.
b. research and analysis phases.
c. customer benefit package design and configuration phases.
d. market introduction and deployment phases.
Q:
Consider a situation in which both a frequency distribution and a relative frequency distribution have been developed for the same quantitative variable. If histograms are constructed from each distribution, the graphs will appear to have the same shape.
Q:
Linda is the owner of Souvenirstop, a chain of souvenir shops. One of the shops is located at the City Centre Mall. Though the shop is popular, she does not get many tourists in the City Centre Mall branch. She is considering opening another store near a popular tourist attraction to attract more tourists to her shop. Which of the following elements of service-delivery system design is Linda addressing?
a. The servicescape
b. Service process design
c. Facility location and layout
d. The voice of the customer
Q:
In a recent study of retail daily sales by stores at a mall in Kansas, the minimum daily sales was $700 and the maximum was $51,000. If you wish to construct a frequency distribution with 10 classes, the minimum class width would be $5,100.
Q:
In the context of service-encounter design, giving discounts to employees is a form of _____.
a. recognition
b. guarantee
c. assurance
d. compensation
Q:
A histogram can be constructed for data that are either quantitative or qualitative.
Q:
A quality characteristic has a specification (in cm) of 0.40 0.03. If the value of the quality characteristic exceeds 0.40 by the tolerance of 0.030 on either side, the product will require a $180.00 repair. In the given scenario, the Taguchi loss function is correctly represented by which of the following equations?
a. L(x) = 200 (x − 0.03) 2
b. L(x) = 2,000 (x − 0.43) 2
c. L(x) = 200,00 (x − 0.37) 2
d. L(x) = 200,000 (x − 0.40) 2
Q:
After developing a frequency distribution for a quantitative variable, a histogram can be developed with the horizontal axis representing the values of the variable and the vertical axis representing the frequency of occurrence in each class or group.
Q:
_____ is the explicit consideration of ecological concerns during the design of goods, services, and processes, and includes such practices as designing for recycling and disassembly.
a. Quality function deployment
b. Service-encounter design
c. Environmental intervention
d. Design for Environment
Q:
In a recent study at First National Bank, a frequency count was made for the variable marital status for the bank's 10,000 customers. It would also be appropriate to develop a histogram for this variable to show how marital status is distributed.
Q:
In the context of the servicescape, in the service-delivery system design, building footprints are examples of:
a. ambient conditions.
b. artifacts.
c. spatial layout and functionality.
d. signs and symbols.
Q:
A histogram can be created for discrete or continuous data.
Q:
Unlike the customer benefit package design and configuration stage of designing goods and services, the detailed goods, services, and process design:
a. is more conceptual in nature.
b. is more strategic in nature.
c. focuses on implementation.
d. focuses on the evaluation of quality.
Q:
For manufactured goods, design blueprints specify a nominal dimension which is the:
a. dimension with the least manufacturing cost.
b. dimension with the greatest variation from the target dimension.
c. range of permissible variation in the target dimension of the goods.
d. specified target dimension of the goods.
Q:
The following class limits would be acceptable for developing a frequency distribution on income:
$0 < $5,000
$5001 < $10,000
$10,001 < $20,000
Over $20,000
Q:
The upper and lower limits of each class in a frequency distribution are also referred to as the data array.