Q&A Hero

Business Development

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Q: A drawback to instant messaging is that it creates security problems.
Q: Which of the following best expresses the philosophy of a learning culture within an organization?A) Knowledge is a resource.B) Knowledge is a weapon.C) Knowledge is better than power.D) Learning is easy.
Q: Which of the following best explains why Internet jargon tends to evolve most quickly from cell phone users rather than computer users?A) More people use cell phones than ever before, causing them to lead the way in every electronic trend.B) Cell phone keyboards are small and awkward to use so users abbreviate to avoid typing.C) Cell phone keyboards are compact and efficient, causing users to type more frequently.D) Cell phones have abbreviations that are built into their software applications. These abbreviations tend to get adopted by consumers.
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Q: Which of the following is a real time form of communication?A) emailB) faxC) SkypeD) extranet
Q: Which communication form is designed to allow users to respond at their own convenience?A) instant messagingB) emailC) faxD) electronic data exchange
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Q: Which of the following is NOT an advantage of email?A) Immediate feedbackB) Can be printedC) ConvenientD) Inexpensive
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Q: In a short essay, explain how selective perception can serve as a barrier to effective communication.
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Q: In a short essay, discuss the two best-known types of nonverbal communication.
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Q: A good rule of thumb is never to try to communicate an important message until your emotions are under control.
Q: The average person can take in information at a much faster rate than is communicated through speech.
Q: An active listener should never interrupt the speaker by asking questions.
Q: Nonverbal communication is an important part of active listening.
Q: Active listening requires making super-quick judgments immediately after a person begins speaking.
Q: The purpose of feedback is to ensure that a message was received and understood.
Q: In Japan, managers use formal communication to seek consensus.
Q: In the United States, most managers tend to prefer informal over formal communication.
Q: There is no difference between males and females in communication style.
Q: Language that is acceptable for one audience can be a barrier to effective communication for another audience.
Q: Emotions rarely interfere with effective communication.
Q: Communication in the U.S. business world typically does not strive for clarity.
Q: Jargon has no place in effective communication.
Q: In today's world, modern devices prevent the possibility of information overload.
Q: Selective perception involves a listener hearing what he or she wants to hear.
Q: When information is passed to senior level managers, it is usually edited and filtered to put the speaker in the best possible light.
Q: Filtering refers to how a listener hears only what he or she wants to hear.
Q: Verbal intonation refers to how loud the speaker speaks.
Q: The average person can speak about 400 words a minute and can listen at 150 words per minute.
Q: Active listening works best when a listener demonstrates empathy, the ability to listen without making premature judgments when listening.
Q: Context, culture and content are the three common variables that influence a person's language.
Q: Emotions can cause a single message to be interpreted in two different ways.
Q: Selective perception involves deception on the part of the person sending a message.
Q: An example of filtering is telling your boss what he or she wants to hear.
Q: Nonverbal communication is a minor part of the communication that takes place during a conversation.
Q: Verbal intonation can be a part of written communication.
Q: Body language and facial expressions are the only forms of nonverbal communication.
Q: One disadvantage of verbal communication is that it is hard to get feedback.
Q: One advantage of a written communication is that it provides a record of the information.
Q: Feedback is a response that confirms a message.
Q: A channel is an actual physical product.
Q: Some messages, like spoken words, do not need to be encoded to be sent.
Q: Success in communication always involves reasoning skills.
Q: In order to be sent, a message needs to be decoded.
Q: Everything a manager does involves communication.
Q: Which of the following best explains why it is a good idea for a person to cool down before sending off an angry message? A) Emotions are permanent. People never change their view of a situation after their emotion fades. B) Emotions are long-lived. People often change their view of a situation after their emotion changes. C) Emotions are short-lived. People often change their view of a situation after their emotion has time to cool. D) Emotions are short-lived. People often retain their view of a situation even after their emotion changes.
Q: How does empathy improve the communication process? A) Empathy helps the speaker focus on what the listener would like to hear. B) Empathy helps the listener focus on the speaker's actual words. C) Empathy helps the listener get rid of preconceived notions of what the speaker is trying to say. D) Empathy helps the speaker get rid of preconceived notions of what the listener is trying to hear.
Q: To bridge the gap between speaking and listening, how would speakers need to change their speaking rate? A) Speakers would need to increase their speaking rate by a factor of 5 to increase their speaking rate from about 80 words per minute to about 400 words per minute. B) Speakers would need to increase their speaking rate by a factor of 2 to 3 to increase their speaking rate from about 125 to 200 words per minute to about 400 words per minute. C) Speakers would need to decrease their speaking rate by a factor of 2 to decrease their speaking rate from about 400 words per minute to about 200 words per minute. D) Speakers would not need to increase their speaking at all. Instead, listeners would need to double their listening rate to catch up with speakers.
Q: Which of the following accounts for people's minds wandering while they listen to a speaker? A) Listeners listen at a slower rate than speakers speak. B) Listeners listen at the same rate that speakers speak. C) Listeners listen at a faster rate than speakers speak. D) Listeners adjust their listening rate to the speaker's rate.
Q: When would be the best time to deliver "bad news" to your boss? A) when you also have good news to deliver B) on a day when the boss is not busy and can concentrate on how to respond to the news C) when you have no good news to deliver D) on a day when the boss is very busy and has no time to concentrate on how to respond to the news
Q: What kind of process is listening? A) effortless B) emotional C) passive D) active
Q: Who should never use jargon? A) a judge telling a witness how to testify B) a surgeon giving orders to her staff C) a plumber ordering parts from a supply store D) a coach telling a quarterback what play to use
Q: When is it strongly recommended that a speaker use language that is highly simplified? A) when both the listener and speaker speak the same language B) when both the listener and speaker speak different languages C) when both the listener and speaker speak English D) when both the listener and speaker speak a language other than English
Q: When is it acceptable for a speaker to use language that is not simplified? A) when both the listener and speaker have the same language as their native tongue B) when the listener showed no problem in understanding previous messages of similar complexity C) when both the listener and speaker speak English but English is not the first language of either of them D) when both the listener and speaker speak the different languages
Q: A listener's summary of a speaker's words shows that the listener correctly understood the speaker's message. Which of the following must be true? A) The speaker used clear, simplified language. B) The listener used active listening. C) The speaker sent a clear message and the listener successfully received the message. D) Either the speaker sent a clear message or the listener was able to interpret an unclear message successfully despite its lack of clarity.
Q: A listener's summary of a speaker's words shows that the listener did not correctly understand the message. Which of the following must be true? A) The speaker used clear, simplified language. B) The listener failed to use active listening. C) The speaker failed to send a clear message, the listener failed to receive the message properly, or both the speaker and listener failed to communicate properly. D) The speaker sent a clear message, but the listener failed to receive the message properly due to poor listening, jumping to conclusions, or relying on preconceived notions about the speaker.
Q: What should a speaker do if her listener's feedback summary of her message is incorrect? A) The speaker should repeat the original message word for word. B) The speaker should summarize the summary. C) The speaker should summarize the original message. D) The speaker should rephrase the message.
Q: Networked communication capabilities include all of the following EXCEPT ________. A) email B) the grapevine C) instant messaging D) electronic data interchange
Q: A manager who is trying to sound conciliatory should make sure that ________. A) her voice is soft B) she smiles when she speaks C) her voice shows no anger D) her voice shows no emotion
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