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Q:
The right to free speech is protected in the United States by the:
A. Constitution.
B. Patriot Act.
C. False Claims Act.
D. Fair Labor Standards Act.
Q:
Which of the following is (are) true about honesty tests?
A. Employees welcome the opportunity to prove their honesty.
B. It is a written psychological test trying to predict employee honesty on the job.
C. It has been found to be an effective way of determining employees integrity.
D. All of the above.
Q:
Polygraph testing:
A. Is encouraged by the Employee Polygraph Protection Act of 1988.
B. Is used by 85 percent of U.S. companies as a pre-employment screening procedure.
C. Has been replaced by written psychological tests.
D. Is used by 85 percent of U.S. companies to discover employee theft.
Q:
Which of the following is not true about employee theft?
A. Almost half of all inventory losses are due to employee theft in the U.S.
B. It is a significant economic, social, and ethical problem in the workplace.
C. Almost half of all employees have stolen from an employer at least once in his or her career.
D. Employees damage coworkers and their employers by stealing from the company.
Q:
Which of the following is (are) true about Employee Assistance Programs (EAPs)?
A. They offer counseling and follow-up to alcohol abusers.
B. Roughly 90 percent of employers offer EAPs for alcohol users.
C. In general, EAPs have been very cost-effective.
D. All of the above.
Q:
Which of the following is not an argument favoring employee drug testing?
A. It improves employee productivity.
B. It decreases employee theft and absenteeism.
C. It promotes safety in the workplace.
D. It is an intrusion on individual privacy.
Q:
Which of the following is true about random drug testing of employees?
A. It screens randomly-selected employees at various times through the year.
B. It randomly tests selected applicants before hiring, as a part of a physical examination.
C. It tests an employee believed to be impaired by drugs and unfit for work.
D. It regularly tests employees from randomly-selected job categories or job levels.
Q:
Which of the following is true about romantic relationships in the workplace?
A. Most businesses have strict policies forbidding all romantic relationships in the workplace.
B. OSHA requires businesses to forbid workplace romantic relationships.
C. Many companies allow managers to become romantically involved with subordinates, so long as they do not supervise them directly.
D. Many companies allow managers to become romantically involved with subordinates if the subordinate has been working at the company for at least 18 months.
Q:
A reason for an increase in employee monitoring does not include:
A. To achieve greater efficiency at work.
B. To avoid lawsuits if employees act in inappropriate ways.
C. To make sure employees do not disclose confidential information.
D. To reduce the employers health insurance premiums.
Q:
Privacy rights seek to protect the employees private lives from:
A. Competitors actions.
B. Workplace violence.
C. Intrusive and unwarranted business actions.
D. Pressure to unionize.
Q:
Which of the following led to significant corporate restructuring and downsizing?
A. Fierce global competition.
B. Emphasis on improving the bottom line.
C. Improved corporate profitability.
D. Both A and B, but not C.
Q:
According to the new social contract:
A. The employer is obligated to provide long-term job security.
B. Companies try to attract workers by giving them interesting and challenging work.
C. Job security is based on seniority, but salaries may be lowered for poor performance.
D. The employer is without any responsibilities toward employees.
Q:
The Occupational Safety and Health Act gives workers the right to a job:
A. With equal wages for similar kinds of work.
B. With wages that enable an employee to enjoy a decent standard of living.
C. That is free from recognized hazards that are likely to cause death or serious injury.
D. That does not require them to lift, bend, or move items at any time on the job.
Q:
According to the U.S. Bureau of Labor statistics, the highest injury rates are found in which of these industries?
A. Warehousing.
B. Service.
C. Healthcare.
D. None of the above.
Q:
According to the US Department of Labor:
A. Annually, more than 3 million workers in private industry are hurt or become ill on the job.
B. Annually, more than 3 million workers in public industry are hurt or become ill on the job.
C. Three out of every 100 workers are hurt or become ill on the job annually.
D. Both A and C, not B.
Q:
Which of the following statements are not true about the right to a safe and healthy workplace?
A. Over recent years no new categories of accidents or illnesses have emerged.
B. Extensive training and careful precautions are necessary to avoid accidents, injuries, and illness.
C. Many jobs are potentially hazardous to workers safety and health.
D. Some occupations, such as drilling and mining, are particularly dangerous.
Q:
Since the mid-1950s the proportion of American workers represented by unions has:
A. Decreased.
B. Increased.
C. Remained about the same.
D. Grown only in the manufacturing sector.
Q:
During the 1930s, many workers in the United States joined unions, and the ranks of organized labor grew rapidly. This historical period was called:
A. The Fair Deal.
B. The New Deal.
C. The Progressive Era.
D. The Age of Unionization.
Q:
Under U.S. laws:
A. Only private workers have the right to hold an election to choose what union they want to represent them, if any.
B. Only public workers have the right to hold an election to choose what union they want to represent them, if any.
C. Most private and public workers have the right to hold an election to choose what union they want to represent them, if any.
D. Only the employer has the right to hold an election to choose what unions they want to represent the workers within the organization, if any.
Q:
Where are workers not permitted to form independent unions?
A. United States.
B. Communist countries.
C. Military dictatorships.
D. Both B and C, but not A.
Q:
Employees in the United States have a legal right to:
A. Organize and bargain collectively.
B. A safe and healthy workplace.
C. A job.
D. Both A and B, but not C.
Q:
If someone is entitled to be treated a certain way, this refers to a(n):
A. Relationship.
B. Obligation.
C. Duty.
D. Right.
Q:
The Council for Economic Priorities has developed a set of workplace rules called Social Accountability 8000, or SA 8000.
Q:
The term labor standards refers to the conditions under which a companys employees work.
Q:
The U.S. Constitution protects the right to free speechwhich means only the government can take away this right.
Q:
In general, employee assistance programs have been very cost effective.
Q:
Drug testing for cause is commonly used after an accident or some observable change in behavior.
Q:
According to a recent study, nearly all companies test employees or job applicants for drugs.
Q:
Most management experts recommend that employers let employees know whenever they are being electronically monitored.
Q:
In a business context, privacy rights refer to protecting an individuals personal life from unwarranted intrusion by his or her employer.
Q:
Under the new social contract, the bond between the employer and employee has become stronger.
Q:
Employment-at-will is a legal doctrine that means employees are hired and retain their jobs at the sole discretion of the employer.
Q:
The Occupational Safety and Health Act gives workers the right to a job free from recognized hazards that are causing or likely to cause death or serious physical harm.
Q:
Some labor unions have departed from their traditional adversarial approach to work cooperatively with employers for their mutual benefit.
Q:
Employers are not required by law to agree to the unions demands, but they are required to bargain in good faith.
Q:
Employees in the United States have the right to organize and bargain collectively.
Q:
The employment relationship confers rights and duties on both sides.
Q:
Which of the following limits the collection of information online from and about children under the age of 13?
A. Federal Juvenile Safety Bill.
B. Parents for the Safety of Children Act 2000.
C. The Do Not Collect Bill of 2003.
D. The Childrens Online Privacy Protection Act.
Q:
Before deregulation, government agencies frequently:
A. Held prices artificially high, shielding businesses from competition.
B. Held prices artificially low, shielding consumers from selection.
C. Encouraged overseas trade, shielding businesses from competition.
D. Discouraged overseas trade, shielding consumers from selection.
Q:
Manufacturers making false or misleading claims about a competitors product is:
A. Illegal but ethical.
B. Illegal and unethical.
C. Legal but unethical.
D. Legal and unethical.
Q:
Which of the following is not a goal of consumer protection laws?
A. Encourage competitive pricing.
B. Facilitate consumers getting extended credit when making purchases.
C. Provide consumers with better information when making purchases.
D. Protect consumers against possible hazards from products purchased.
Q:
The law requiring that toys and infant products be tested before sale is called the:
A. Child Safety Act.
B. Strong Product Safety Bill.
C. Consumer Product Safety Improvement Act.
D. Uniform Safety Testing Bill.
Q:
In the United States, which of the following agencies enforces the laws prohibiting deceptive advertising?
A. Congress.
B. Consumer Product Safety Commission.
C. Federal Trade Commission.
D. Department of Justice.
Q:
The act that requires lenders to inform borrowers of the annual rate of interest to be charged, plus related fees and services charges is called:
A. The Consumer Protection Act.
B. The Product Safety Act.
C. The Predatory Mortgage Act.
D. The Truth in Lending Act.
Q:
The right to be heard assures that consumers interests will:
A. Receive full and sympathetic consideration.
B. Be protected against fraudulent or misleading information.
C. Be assured satisfactory quality and service at a fair price.
D. Be given all the facts to make an informed choice.
Q:
Which of the following is (are) core rights of consumers?
A. The right to safety.
B. The right to be represented.
C. The right to purchase.
D. All of the above.
Q:
A goal of the consumer movement is to make consumer power:
A. Exceed the rights and powers of firms that sell goods and services.
B. Exceed the rights and powers of the Food and Drug Administration.
C. An effective counterbalance to the rights and powers of firms that sell goods and services.
D. An effective counterbalance to the rights and powers of the Food and Drug Administration.
Q:
Which of the following statements is not true about the organization Consumer
Reports?
A. It is involved in activities promoting the interests of consumers.
B. It conducts extensive tests on selected consumer products and services.
C. It is supported by the federal government.
D. It publishes the results of tests, with ratings on brand-name basis, in its magazine.
Q:
Which organization brings together 300 nonprofit groups to espouse the consumer viewpoint?
A. Consumers Union.
B. Consumer Federation of America.
C. National Consumer League.
D. Public Citizen.
Q:
Consumers have become more dependent on businesses for product quality because:
A. The complexity of products makes choices complicated for consumers.
B. Instructions for use or care of product are provided in clear and simple language.
C. Their technical competence allows them to inspect the products thoroughly.
D. Competition has forced manufacturers to market lower-quality goods.
Q:
A prime social responsibility of business is to safeguard consumers:
A. While continuing to supply them with goods and services they want.
B. While maintaining high profit margins.
C. By supplying consumers with products at the lowest possible cost.
D. By providing new technology.
Q:
Managing for product quality is an attempt by business to address its suppliers needs.
Q:
Quality management emphasizes high quality and customer satisfaction through continuous improvement of a companys product or service at the final stages of the production process.
Q:
One reason for business efforts to reform product liability laws is the increasing cost of insuring against liability suits.
Q:
The doctrine of strict liability extends only to the retailer who is involved in selling the product, not the manufacturer.
Q:
In the consumer self-help approach to protecting consumer privacy rights, new government regulations will protect the consumer online.
Q:
The Environmental Protection Agencys mission is to assure the safety and effectiveness of a wide range of consumer products including pharmaceutical drugs and foods.
Q:
The Department of Agriculture has authority over genetically modified food and some chemicals that may affect consumers.
Q:
The Childrens Online Privacy Protection Act limits the collection of information online from and about children under the age of 13.
Q:
Deceptive advertising is still legal in most countries.
Q:
Consumers make less rational choices when they have accurate information about a product.
Q:
The consumers right to privacy assures that information disclosed in the course of a commercial transaction is not shared with others unless authorized.
Q:
Under the right to be heard protection, the consumer is to be assured satisfactory quality and service at fair prices.
Q:
As business firms grow in size and market power, they have increasingly lost the ability to dominate marketplace transactions with their customers.
Q:
Consumer advocacy groups in the United States actively promote and speak for the interests of millions of consumers.
Q:
The Latin phrase, caveat emptor, meaning let the seller beware has put sellers on alert to look after their own interests.
Q:
Because of the movement towards quality management, companies are now focusing on the customer. How does this occur? How could a specific industry be even more socially responsible to its customers? Explain.
Q:
In your opinion, do U.S. product liability laws need to be changed? If so, how? If not, why not? Investigate proposed changes in product liability laws over the last several years and evaluate them.
Q:
How do new technologies increasingly enable businesses to collect and use vast amounts of personal data about their customers and potential customers? Explain. Do you think these trends benefit consumers or not, and why?
Q:
Outline some of the major government agencies responsible for consumer related issues. What is the major mission of each?
Q:
Consumer advocates argue that consumers are entitled to five core rights. What are they? Explain each.
Q:
The consumer movement exists because consumers want to be treated fairly and honestly in the marketplace. Outline and explain the additional reasons for the existence of the consumer movement.
Q:
Businesses can take a number of measures to respond voluntarily to consumer demands. Which of the following is an example of such a measure?
A. Product liability law reform.
B. Consumer call centers.
C. Consumer advocacy groups.
D. Alternative dispute resolution policies.
Q:
In some cases, businesses have banded together to agree on how they will treat their customers. This is called:
A. Code of regulation.
B. Consumer affairs doctrine.
C. Voluntary industry codes of conduct.
D. Industry action standards.
Q:
One alternative to product liability lawsuits is called:
A. Limited resolution.
B. Punitive damages reform.
C. Alternative dispute resolution.
D. Consumerism.
Q:
Consumer groups have generally opposed the idea of product liability reform using which of the following arguments?
A. Punitive damages should be limited.
B. Strict liability should be retained.
C. The burden of proof should be shifted to consumers.
D. Losers should be made to pay some of the other sides legal bills.
Q:
Under proposals to establish uniform federal standards for determining liability:
A. Plaintiffs would be discouraged from proceeding to trial.
B. Companies would not have to go through repeated trials on the same charges in different states.
C. Judges rather than juries would determine the original amount of punitive damages.
D. Consumers would have to prove that a manufacturer knew or should have known that a product design was defective.
Q:
Many companies have argued that the evolution of strict liability has:
A. Unfairly burdened them with excess costs.
B. Decreased liability insurance rates.
C. Increased corporate revenues and dividends.
D. Changed top managements attitude about the consumer.
Q:
Under what legal doctrine does a firm bear legal responsibility for injuries caused by something it made or sold, whether or not it was negligent or breached a warranty?
A. Strict liability.
B. Product liability.
C. Consumer liability.
D. Supplier liability.
Q:
When businesses adopt voluntary policies for protecting the privacy of individuals information disclosed during electronic transactions, this is called:
A. Industry self-regulation.
B. Privacy legislation.
C. Consumer self-help.
D. Business privacy regulation.