Q&A Hero

Q: Disagreeable team members rarely decrease team performance.

Q: Conscientiousness seems to be a key ingredient in successful teams.

Q: An effective team leader is often more of a coach than a manager.

Q: Members of a virtual team never actually communicate with one another.

Q: In an electronics company, a cross-functional team is likely to have an engineer, a designer, a software specialist, and a marketing specialist all working on the same project.

Q: A problem-solving team is likely not to have a supervising manager to oversee it.

Q: Some organizational tasks are better done individually than in a team or group.

Q: A self-managed team is responsible for both completing tasks and managing itself.

Q: Diversity within a group typically makes reaching cohesiveness easier.

Q: The problem with many problem-solving teams is that they don't have the authority to act on their decisions.

Q: Collectivist societies tend to have an enormous problem with social loafing.

Q: Accountability for a work team is strictly on an individual basis.

Q: A Japanese manager with the biggest office is likely to have the most power within an organization.

Q: Work teams and groups are the same thing.

Q: A Latin American team member would be more likely than a North American team member to afford status to an individual who comes from a powerful family.

Q: Approximately 80 percent of all Fortune 500 companies use teams.

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Q: One way to emphasize team cohesion is for employers to distribute rewards based on a team's productivity to ________.A) selected team membersB) all teamsC) the entire teamD) the team leader

Q: Which of the following identifies the most common reason for a manager deciding not to assemble a team?A) when the task can be better completed by an individual than a groupB) when the task is highly complexC) when the task is ill-definedD) when the task is thankless

Q: An organization that is composed predominantly of teams should reward employees primarily for ________.A) individual effortsB) competitive effortsC) being team leadersD) cooperative efforts

Q: This is one thing that global teams usually find difficult to attain.A) team cohesivenessB) consensusC) team goalsD) organizational goals

Q: Team skills ________.A) are all inbornB) can be learnedC) can never be learnedD) cannot be picked up through training

Q: A global team member from China would be likely to be ________.A) less productive in a team than on his ownB) equally productive on his own and on a teamC) more productive in a team than on his ownD) more productive on his own than in a team

Q: When assembling a team, managers should look for individuals who ________.A) can avoid conflict and have team skillsB) have the required job skillsC) are team playersD) have both team and job skills

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Q: Specific goals are a ________ factor that contributes to overall team effectiveness.A) contextB) work designC) processD) composition

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Q: The best way to eliminate social loafing is to make sure that team members are ________ for the team's goals.A) individually accountableB) jointly accountableC) both individually and jointly accountableD) not accountable

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Q: Which of the following should a team try to completely eliminate, if possible?A) conflictB) disagreementC) social loafingD) individual accountability

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Q: A certain amount of this is usually required for effective teams.A) conflictB) dysfunctionC) social loafingD) distrust

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Q: Team efficacy is a measure of how ________ a team is.A) efficientB) cooperativeC) confidentD) skilled

Q: In a global team, team members should guard against ________, which can be a source of discord and resentment among team members.A) ambiguityB) riskC) stereotypingD) diversity

Q: Autonomy is a ________ factor that contributes to team effectiveness.A) work designB) contextC) processD) composition

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Q: A team that is suffering attacks by managers from another division needs someone to fulfill this team role.A) reporter-adviserB) controller-inspectorC) thruster-organizerD) upholder-maintainer

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Q: Work teams that perform at a high level typically fill ________ different team roles.A) sixB) eightC) nineD) ten

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Q: A team that lacks discipline needs someone to fulfill this team role.A) controller-inspectorB) linkerC) explorer-promoterD) upholder-maintainer

Q: In a brief essay, discuss how managers can use training to shape team behavior.

Q: The "two-pizza" rule holds that work teams should ________.A) include a homogeneous group of people who all like just one or two kinds of pizzaB) be small enough to be fed by two pizzasC) have 16 people or 2 eight-slice pizzasD) always have two alternatives when they make a decision

Q: In a brief essay, discuss how managers can use selection to shape team behavior.

Q: A team that lacks new, interesting, exciting ideas needs someone to fulfill this team role.A) linkerB) creator-innovatorC) thruster-organizerD) upholder-maintainer

Q: In a short essay, describe the characteristics of virtual teams.

Q: With respect to skills, most teams need this most.A) members who excel at one particular skillB) members who have only general skillsC) members who excel at different skillsD) members who have interpersonal skills

Q: In a short essay, describe the characteristics of cross-functional teams.

Q: How agreeable or disagreeable team members are affects team performance, especially when ________.A) the team is diverseB) the team is largeC) the team has only one disagreeable memberD) the team has more than one disagreeable member

Q: In a short essay, describe the characteristics of a self-managed team.

Q: These are the Big Five personality traits that seem to have the greatest influence on team performance.A) conscientiousness and openness to experienceB) agreeableness and emotional stabilityC) emotional stability and extraversionD) extraversion and conscientiousness

Q: In a short essay, describe the characteristics of a problem-solving team.

Q: Team diversity generally leads to ________ in overall team performance.A) an immediate increaseB) an eventual increaseC) a dramatic decreaseD) an eventual decrease

Q: In a short essay, compare work groups and work teams.

Q: The knowledge, skills, and abilities of team members are ________ factors that contributes to team effectiveness.A) contextB) work designC) processD) composition

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Q: When team members complain that they aren't being paid enough, the team has this kind of contextual problem.A) leadership and structureB) adequate resourcesC) climate of trustD) performance evaluation and reward system

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Q: When a team can't agree on who does what, it is having this kind of contextual problem.A) leadership and structureB) adequate resourcesC) climate of trustD) reward system

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Q: A major compositional factor that contributes to making a team effective is ________.A) adequate resourcesB) personalityC) team efficacyD) task identity

Q: In a short essay, discuss the third stage of group development.

Q: A major contextual factor that contributes to making a team effective is ________.A) diversityB) autonomyC) having specific goalsD) trust

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Q: The characteristics that make a team effective include ________.A) context, composition, work design, and processesB) context, resources, leadership, and trustC) composition, diversity, personality, and sizeD) work design, autonomy, skill variety, and task significance

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Q: Dan in New York is part of a team that is creating new software for the One Laptop Per Child program. The graphic designer for Dan's team is in Uruguay. The programmers for the team are in different parts of California. The team meets by videoconference once a week. Dan's team is likely to be a ________.A) work groupB) functional teamC) cross-functional teamD) virtual team

Q: Deborah's work team has its own separate office, does its own planning and scheduling, and is even responsible for evaluating each other's performance. Deborah is part of a ________ team.A) self-managedB) virtualC) problem-solvingD) work group

Q: The team that meets each week in room 201 has a goal of creating a new cell phone model. The team consists of an engineer, a designer, a computer software specialist, and a marketing specialist. The team has full authority to make and implement its own decisions. This is likely to be a ________.A) cross-functional teamB) problem-solving teamC) virtual teamD) work group

Q: Which of the following would a self-managed work team be LEAST likely to do?A) select all projects it works onB) make decisionsC) implement decisions it makesD) assign tasks

Q: A self-managed work team would be likely to have the authority to ________.A) hire and fire top organizational managersB) determine organization-wide pay scales for team employeesC) disband a competing work teamD) make schedules and plans

Q: Teams composed of individuals who function without a supervisor are called ________.A) cross-functional teamsB) self-managed work teamsC) problem-solving teamsD) virtual teams

Q: Teams composed of individuals who have rarely actually met one another in person are called ________.A) cross-functional teamsB) self-managed work teamsC) problem-solving teamsD) virtual teams

Q: Problem-solving teams usually ________.A) have full authority to implement their decisionsB) lack the authority to implement their decisionsC) avoid making decisionsD) manage themselves and have no supervisor

Q: Teams composed of individuals with skills that are highly complementary to one another are called ________.A) cross-functional teamsB) self-managed work teamsC) problem-solving teamsD) virtual teams

Q: Which type of team is rarely given the authority to unilaterally implement any of its suggested actions?A) cross-functionalB) problem-solvingC) self-managedD) virtual

Q: Teams composed of individuals from the same department or functional area and are involved in efforts to improve work activities are called ________.A) cross-functional teamsB) self-managed work teamsC) problem-solving teamsD) virtual teams

Q: Which statement is true of the skills that members of work groups and work teams must have?A) Work group members need complementary skills.B) Work team members need random skills.C) Work team members need complementary skills.D) Work group members need random skills.

Q: Which statement is true of accountability?A) Work team members are individually accountable only.B) Work team members are both individually and mutually accountable to one another.C) Work group members are mutually accountable to one another.D) Work group members are both individually and mutually accountable to one another.