Q&A Hero

Business Development

Q: If you believe that you control your own destiny, then your personality would be described as having a(n) ________. A) external locus of control B) high Mach score C) low Mach score D) internal locus of control
Q: The Bell Labs and Air Force studies have shown that emotional intelligence is ________ job performance. A) not important to B) almost as important as academic intellect in C) equally important as academic intellect in D) more important than academic intellect in
Q: A person who takes full responsibility in both his or her successes and failures is likely to be high in this emotional intelligence dimension. A) self-awareness B) self-management C) empathy D) self-motivation
Q: This dimension of emotional intelligence allows people to sense and understand how others are feeling. A) self-awareness B) self-management C) empathy D) social skills
Q: Emotional intelligence includes all of the following EXCEPT ________. A) cognitive skills B) self-awareness C) self-management D) social skills
Q: Surprisingly, studies show that emotional stability is ________. A) positively related to job performance B) not positively related to happiness C) positively related to job type D) not positively related to job performance
Q: Job studies show that this Big Five personality dimension was consistently important for success no matter what the job type. A) extraversion B) conscientiousness C) openness to experience D) emotional stability
Q: The Big Five model of personality includes all of the following except ________. A) extroversion B) agreeableness C) conscientiousness D) intuitiveness
Q: If you are a person who prefers to focus on gut feelings when you make a decision, you would probably score high on which aspect of the Myers-Briggs Type Indicator ? A) sensing rather than intuition B) intuition rather than sensing C) thinking rather than feeling D) feeling rather than thinking
Q: If you are a person who dislikes making plans, you would probably score high on which aspect of the Myers-Briggs Type Indicator ? A) extrovert rather than introvert B) introvert rather than extrovert C) judging rather than perceiving D) perceiving rather than judging
Q: The sensing versus intuition scale on the Myers-Briggs Type Indicator determines whether a person is oriented ________. A) outwardly or inwardly B) toward gathering data or the big picture C) logically or emotionally D) toward planning or flexibility
Q: The thinking versus feeling scale on the Myers-Briggs Type Indicator determines whether a person is oriented ________. A) logically or emotionally B) toward gathering data or the big picture C) outwardly or inwardly D) toward planning or flexibility
Q: The judging versus perceiving scale on the Myers-Briggs Type Indicator determines whether a person is oriented ________. A) outwardly or inwardly B) toward gathering data or the big picture C) toward planning or flexibility D) logically or emotionally
Q: The extroversion versus introversion scale on the Myers-Briggs Type Indicator determines whether a person is oriented ________. A) outwardly or inwardly B) toward gathering data or the big picture C) logically or emotionally D) toward planning or flexibility
Q: The Myers-Briggs Type Indicator (MBTI ) is based on ________ that are revealed in a 100-item questionnaire. A) two dimensions B) four dimensions C) four personality types D) eight personality types
Q: ________ is the unique combination of psychological traits that describe a person. A) Character B) Intelligence C) Behavior D) Personality
Q: Research shows that there is a fairly strong correlation between high satisfaction and high productivity. Answer: TRUE Explanation: In general, the more satisfied a person is with his or her job, the more productive he or she is likely to be. Answer: Attitudes are evaluative statementseither favorable or unfavorableconcerning objects, people, or events. Attitudes reflect how an individual feels about something. When a person says, "I like work that is challenging," he or she is expressing an attitude about work. The three components that make up an attitude are cognition, affect, and behavior. The cognitive component of an attitude is made up of the beliefs, opinions, knowledge, and information held by a person. The belief that "I am underpaid" illustrates cognition.
Q: The discomfort that results from high dissonance can be reduced when an individual feels that he or she has a choice in the matter.
Q: Cognitive dissonance arises when people feel that their behavior and attitudes are consistent.
Q: Individuals try to reconcile attitudes and behavior so they are both rational and consistent.
Q: Rather than try to make employees happy, managers might do well to focus on making work ________. A) easy to accomplish B) challenging and interesting C) challenging and difficult D) simple rather than complex
Q: To reduce dissonance in the workplace, managers are advised to hold ________ responsible for the causes of the dissonance. A) employees B) both employees and management C) fellow workers D) external forces
Q: Studies show that the statement, "Happy workers are productive workers," is ________ A) completely false B) completely true C) fairly true D) largely false
Q: Which of the following is typically the most important reason for why managers want to increase positive job attitudes? A) lower rates of turnover and absenteeism B) higher rates of turnover and absenteeism C) to decrease worker unhappiness D) to increase worker happiness
Q: After the disappointment of not getting a new position, an employee states, "That job looks like a real headache, anyway." This is an example of ________ to reduce discomfort from dissonance. A) reducing importance B) increasing importance C) reducing influence D) increasing influence
Q: Taking a job in a repressive country that you disapprove of politically might cause discomfort from dissonance unless ________. A) the job suits you well B) the job offers enormous pay C) the job offers little pay D) the job does not suit you well
Q: A person who is experiencing cognitive dissonance might justify the dissonance if he has ________ control over his actions. A) some B) total C) almost total D) little or no
Q: A person who is being hypocritical about something that has high importance in her life would be likely to experience ________ discomfort from cognitive dissonance. A) low B) no C) high D) minimal
Q: The cognitive dissonance theory proposes that the factors that can mitigate the discomfort caused by dissonance are ________. A) importance, influence, and rewards B) influence, rewards, and goals C) importance, goals, and status D) influence, reinforcement, and rewards
Q: Cognitive dissonance theory states that a person feels ________ when his or her attitudes and actions don't match. A) comfortable B) uncomfortable C) confused D) confident
Q: Generally, most people try to achieve ________ between their attitudes and their behavior. A) contrast B) synergy C) functionality D) consistency
Q: Which of the following would you expect to see in a company that had highly engaged employees? A) lower employee retention rates B) greater employee retention rates C) a diverse workforce D) a homogeneous workforce
Q: With respect to employee engagement in a job, this seems to be the most important factor to employees around the world. A) base pay B) respect C) benefits D) type of work
Q: An employee who brags about her company to friends and recommends all company products as gifts is likely to have high ________. A) job involvement B) organizational commitment C) personal commitment D) organizational citizenship
Q: The degree to which an employee identifies with his or her job or actively participates in it refers to the employee's ________. A) job involvement B) organizational commitment C) global commitment D) job satisfaction
Q: A manager would most likely be interested in employees' attitudes about which of the following? A) family responsibility B) personal responsibility C) job satisfaction D) past jobs
Q: In everyday use, the term attitude refers only to the ________ component of attitude. A) cognitive B) informational C) behavioral D) affective
Q: After deciding that she likes the architect's new building design this morning, this afternoon Wendy has decided to go ahead with the project. Which component of attitude did she use this afternoon? A) cognitive B) behavioral C) emotive D) affective
Q: After carefully examining the architect's plans yesterday, today Wendy has decided that she loves the new design. Which component of forming an attitude did she carry out today? A) cognitive B) affective C) behavioral D) informational
Q: After spending several hours looking over an architect's plans, Wendy formed a new impression for a new building design. Which component of attitude did she change? A) affective B) behavioral C) emotive D) cognitive
Q: The ________ component of attitude is based on emotions. A) cognitive B) behavioral C) affective D) action
Q: When you stand at attention during the playing of the national anthem, you are revealing which component of your attitude toward your country? A) cognitive B) affective C) metacognitive D) behavioral
Q: The component of attitude that is made up of knowledge and information is ________. A) cognitive B) behavioral C) affective D) practices
Q: Define organizational behavior and describe its goals.
Q: Attitudes are evaluative statements concerning objects, people, or events.
Q: The goals of organizational behavior (OB) are to explain and evaluate behavior.
Q: Organizational behavior is primarily concerned with group interactions.
Q: One of the challenges in understanding organizational behavior is that it addresses issues that aren't obvious.
Q: The three elements that make up an attitude are its ________ components. A) cognitive, affective, and behavioral B) affective, effective, and defective C) cognitive, component, and affective D) behavioral, cognitive, and misbehavioral
Q: ________ is a performance measure of both efficiency and effectiveness of employees. A) Employee productivity B) Organizational citizenship behavior C) Job satisfaction D) Turnover
Q: Of the six behaviors that managers focus on, which behavior typically is the most troubling to an organization? A) job satisfaction B) workplace misbehavior C) organizational citizenship behavior D) employee productivity
Q: This "behavior" is really an attitude. A) job satisfaction B) turnover C) workplace misbehavior D) employee productivity
Q: All of the following are included in the six behaviors that managers try to explain, predict, and influence EXCEPT ________. A) productivity and absenteeism B) workplace attitudes and perceptions C) workplace misbehavior and turnover D) organizational citizenship behavior and job satisfaction
Q: When managers influence employee behavior, they ________. A) predict what employees will do B) steer it in a particular direction C) understand why a behavior occurs D) try not to change a behavior
Q: Which of the following are the goals of organizational behavior? A) to explain, document, and control behavior B) to control and influence behavior C) to explain, predict, and influence behavior D) to predict, understand, and document behavior
Q: Organizational behavior focuses on ________. A) individual and group behavior as well as organizational aspects B) group behavior only C) individual behavior only D) neither group behavior nor individual behavior
Q: Which of the following is a visible aspect of an organization? A) attitudes B) interpersonal conflicts C) intergroup conflicts D) objectives
Q: Hidden aspects of an organization that OB provides insight into include ________. A) strategies B) attitudes C) structure D) objectives
Q: Which of the following best defines organizational behavior? A) the actions of organizations in the workplace B) the study of the workplace C) the study of organizations D) the study of the actions of people at work
Q: Gen Y individuals tend to be comfortable with new types of electronic technology.
Q: Gen Y individuals are those people who were born after 1997.
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Q: Negative reinforcement is the withdrawal of something unpleasant.
Q: Negative reinforcement penalizes an individual for an undesired behavior.
Q: When a manager praises an employee for a job well done, she is providing positive reinforcement.
Q: Social learning theory maintains that reinforcement plays no part in this learning process.
Q: (Operant conditioning attempts to explain the influence that parents and teachers have on individuals.
Q: Operant conditioning as studied by Skinner has very little applicability to learned behavior in the workplace.
Q: In operant conditioning, if behavior is positively reinforced, it is less likely to repeat.
Q: Operant behavior deals only with learned behavior.
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