Q&A Hero

Q: At the foundation level of CSR, an organization must be profitable; otherwise, they could go bankrupt and may not be able to carry on.

Q: There is no guarantee the higher CSR will lead to higher company profits.

Q: Social auditing is becoming a common business practice.

Q: Organizational Stewards develop transactional relationships with their organizations.

Q: All stakeholders have intrinsic value according to Kants Categorical Imperative.

Q: Sustainability efforts increase the level of employee engagement.

Q: Socially responsible corporations can count on generating higher profits.

Q: Covenantal relationships are based on exchanges between parties.

Q: The media become aware of a social issue during its consolidating stage.

Q: Which statement is FALSE about consumer boycotts? a. They are always effective. b. Consumer boycotts usually spark a larger boycott from the other side. c. Successful boycotts focus on a single company over a single issue. d. Advertiser boycotts seem to bring about more change than consumer boycotts.

Q: Sue felt her company needed a different form of evaluation to measure their social impact. If she wanted to conduct an audit of the three social and environmental responsibilities of: profit, people, and planet. This evaluation may be referred to as ______. a. triple bottom line b. triangular audit c. the three Ps d. materiality

Q: When an organization focuses solely on the exchanges between parties like the money for products or the labor for money, this is identified as ______ relationship. a. catastrophic b. citizen c. transactional d. covenantal

Q: ______ relationship within organizations is based on the commitment of parties to each other and the loyalty of shared values. a. Catastrophic b. Citizen c. Transactional d. Covenantal

Q: When corporate citizenship is initiated and led from the middle or lower levels of the organization, it can be referred to as ______. a. catalytic approach b. corporate advocacy c. transitional responsibilities d. agency theory

Q: If a company has fully integrated corporate citizenship into their company ethos, and continually strives to improve upon their impact, Stage ______ would best describe their efforts. a. 2: engaged b. 3: innovative c. 4: integrated d. 5: transformative

Q: It may be harder to identify this stage of citizenship, but companies are traditionally looking for creative ways to improve or measure their social performance at this level. Creating coherence at Stage ______ is the primary challenge. a. 2: engaged b. 3: innovative c. 4: integrated d. 5: transformative

Q: When a company incorporates CSR as part of the business plan and the leaders set citizenship goals, the company is believed to be at Stage ______ level of development. a. 2: engaged b. 3: innovative c. 4: integrated d. 5: transformative

Q: At Stage ______ level of development, companies are only interested in complying with laws and industry standards. a. 1: elementary b. 2: engaged c. 3: innovative d. 4: integrated

Q: When a company has visionary leaders who are out to make the world a better place and who are willing to lose money in the short term to seize gains later, they could be categorized as at Stage ______ level. a. 2: engaged b. 3: innovative c. 4: integrated d. 5: transformative

Q: If a company has awakened to the need for social responsibility and has taken mild steps to adopt new policies, they could be categorized at Stage ______ state of development. a. 1: elementary b. 2: engaged c. 3: innovative d. 4: integrated

Q: When an organization chooses to make policy changes to promote better waste management and recycle efforts, this is an example of ______. a. better business negotiations b. environmental restoration c. conservation d. sustainability

Q: The local superstore just decided to promote a local ballot initiative for expanding the urban growth boundary for the community. This is an example of ______. a. corporate boycott b. corporate advocacy c. impression management d. framing

Q: Which of the following is a stakeholder for a local business retail store? a. product suppliers b. neighboring businesses c. the local newspaper d. the City Council

Q: ______ responsibilities are not a part of Carrolls CSR pyramid. a. Economic b. Legal c. Transitional d. Philanthropic

Q: When an organization takes time and resources to survey the environment to identify potential issues that might impact the organization, this is called ______. a. framing b. scanning c. surveying d. research

Q: What is it called when an organization needs to identify and respond to changing social and ethical conditions? a. issues management b. corporate social responsibility c. impression management d. responsibility

Q: Corporate citizenship investigators use what term to describe leading citizenship from the middle or lower levels of the organization. a. passionate practitioner b. catalytic approach c. moral shocks d. social intrapreneurialship

Q: An organization sets aside one day out of the year for its employees to work at a local soup kitchen. The employees are paid for this work. This represents which CSR strategy? a. volunteering b. cause-related marketing c. corporate social marketing d. partnership

Q: A Fortune 500 company decides to start a healthy eating campaign. This company is using a ______ CSR strategy. a. foundation b. cause-related marketing c. corporate social marketing d. corporate philanthropy

Q: A frequently used CSR strategy that involves engaging fairly with suppliers is ______. a. cause promotions b. cause-related marketing c. corporate social marketing d. social responsible business practices

Q: A frequently used CSR strategy that involves setting up a non-profit organization with a charitable purpose to make contributions and to provide support to other organizations and communities is ______. a. partnership b. volunteering c. foundation d. corporate philanthropy

Q: According to this theory, a managers responsibility is to promote the interests of stockholders ______ theory. a. agency b. managerial c. CSR d. stakeholder

Q: Which of the elements is NOT a component of practicing organizational citizenship? a. sustainability b. corporate advocacy c. stakeholder focus d. corporate sustainable responsibility

Q: This term best defines what society expects from business, governments, and nonprofits. a. organizational citizenship b. relationship c. stewardship d. affiliation

Q: CSR stands for ______. a. creed of sustaining relationships b. corporate social responsibility c. corporate sustainable responsibility d. common state of responsibility

Q: The Alchemy Chemical Company issues management team is certain that the population will continue to age but doesnt think that this trend will impact the firms sales. For Alchemy population aging has ______ magnitude and ______ probability. a. high; low b. high; high c. low; high d. low; low

Q: When are consumer boycotts most effective? a. target an entire industry b. focus on a single company over a single issue c. when led by celebrities d. none of these

Q: What is characteristic of organizational stewards? a. intrinsically motivated b. extrinsically motivated c. seek tangible rewards d. transactional relationships

Q: Which is a TRUE statement about corporate advocacy? a. does not influence public policy b. is a tool of the political left but not of the political right c. Employees and society increasingly expect companies to take social stances. d. is the traditional approach of corporations

Q: Development that meets the needs of the present without compromising the ability of future generations to meet their own needs is the definition of ______. a. stakeholder theory b. sustainability c. stewardship d. shareholder theory

Q: Government and the media become aware of an issue in which stage of issue maturity? a. latent b. emerging c. consolidating d. institutionalized

Q: A frequently used CSR strategy that encourages or pays employees to volunteer on community projects is ______. a. cause promotions b. volunteering c. corporate social marketing d. corporate philanthropy

Q: Which is a TRUE statement about corporate sustainability efforts? a. preserve the natural environment b. demand constant improvement to achieve c. can boost profits d. all of these

Q: Many laws have been passed regulating smoking. This indicates that the use of tobacco has reached which level of maturity? a. institutionalized b. emerging c. consolidating d. latent

Q: In this stage of issue maturity, only activist communities are aware of the problem. a. emerging b. latent c. institutionalized d. consolidating

Q: In addition to measuring financial performance, the triple bottom line measures ______ and ______ responsibilities. a. civic; future b. social; spiritual c. social; environmental d. environmental; sustainability

Q: In ______ theory, the managers primary ethical obligation is to shareholders. a. stakeholder b. agency c. wealth d. reciprocity

Q: Giving back to the community takes place at which level of the CSR Pyramid? a. legal b. ethical c. philanthropic d. economic

Q: According to agency theory, ______. a. a corporations primary responsibility is to its shareholders b. corporations need to pay attention to all groups impacted by their operation c. outside groups need to be treated fairly d. outside groups are worthy of respect

Q: A business that sponsors of teams of volunteers is fulfilling which level of business responsibilities? a. economic b. philanthropic c. legal d. ethical

Q: Which is the foundational (first) level of business responsibilities according to the CSR Pyramid? a. legal b. economic c. philanthropic d. ethical

Q: Which of the following is a primary stakeholder for a bank? a. national banking association b. neighboring businesses c. local television station d. bank customers

Q: A frequently used CSR strategy that promotes a specific cause that benefits society is ______. a. cause promotions b. cause-related marketing c. corporate social marketing d. corporate philanthropy

Q: It is an increasing trend that organizations should be evaluated on the ______, also known as profit, people, and the planet. a. the triple bottom line b. the three Ps of business c. annual corporate social responsibility reports d. all of these

Q: Illustrate how a marketer could engage in the unethical influence sin of manipulation by explaining the sin and providing an example.

Q: What similarities do you note in the ethical issues faced by each of the ethical hot spots described in the chapter?

Q: How would adopting a Kantian approach change the way that your organization practices human resource management?

Q: What barriers will you have to overcome to become a questioning financial professional? How can you overcome these barriers?

Q: What advice would you give a leader who wants to lay off followers in a just manner?

Q: Compare and contrast ethical issues that arise in finance with those that arise in accounting.

Q: What advice would you give to marketers who want to take a kinder, gentler approach to consumers?

Q: Name and explain the four requirements of the marketing mutuality principle.

Q: Name and explain the three moral hazards that frequently lead to unethical human resource management behaviors.

Q: What does it mean to demonstrate professional skepticism?

Q: What are the elements of a more holistic approach to preparing to be an accountant?

Q: Contrast the doctrine of employment at will with the just cause doctrine.

Q: Identify the three components of the American Marketing Association Statement of Ethics.

Q: Identify the seven sins of unethical influence.

Q: How does acting justly impact organizational behavior?

Q: Name and explain the four Ps of marketing.

Q: A Kantian perspective on human resources treats businesses and other organizations as ______ communities.

Q: ______ justice describes how individuals perceive their treatment by authority figures.

Q: The ______ doctrine forbids employers from firing individuals without justification

Q: In the fallacy of ______, financial professionals mistakenly believe they are all powerful and can do pretty much as they please.

Q: The four aspects of marketing are product, price, ______, and ______.

Q: An online seller advertises the latest edition of a gaming console. A customer purchases the console based on the advertisement. However, upon receiving the console in the mail, the customer discovers the gaming console is an older version. This bait and switch tactic would be considered the sin of unethical influence known as deception.

Q: Not letting a customer know that a car has been in an accident prior to the purchase of the car would be considered the sin of unethical influence known as deception.

Q: Coercion is a sin of unethical influence that involves pressuring consumers in such a way that their freedom to make a rational choice is taken away.

Q: Denigration is a sin of unethical influence that involves encouraging consumers to believe something that is not true.

Q: Manipulation is a sin of unethical influence that involves using deception to convince the consumer to select an outcome the consumer would not have chosen otherwise.