Q&A Hero

Q: According to the ______ Act, CEOS must personally attest to accuracy of financial statements.

Q: ______ are repeated organizational dramas.

Q: In ethically ______ organizations, ethical considerations are disconnected from most organizational decisions.

Q: ______ play a significant role in promoting systematic ethical change.

Q: A(n) ______ outlines an organizations reason for being.

Q: An organizational story consists of a narrative and its ______.

Q: ______ are widely accepted standards of behavior that reveal how an organization really works.

Q: ______ is the central identity or character of an organization.

Q: Corruption within an organization generally happens all at once.

Q: While individuals can learn vicariously through the failure of others, organization cannot.

Q: Working with medical students to correct unsafe prescription practices like illegible handwriting is an example of socialization.

Q: Learning from a crisis might mean fixing the outcome of the crisis.

Q: One drawback of virtuous organizations is that they struggle to bounce back from traumatic events.

Q: Core values are guiding principles which should reflect what an organization is about.

Q: Once ethics training is implemented, an organization does not need to worry about ongoing ethics violations within the organization.

Q: Ethics training is not essential for the socialization process, but can be very helpful.

Q: Organizational commitment is greatest in instrumental ethical climates.

Q: When changing ethical culture, choose one component to focus on.

Q: A CEO should also serve as the chairperson of the companys board of directors.

Q: Norms generally exert more influence over behavior than formal rules and policies.

Q: How employees talk informally can inhibit ethical behavior.

Q: Ethically transformed organizations focus primarily on complying to legal requirements.

Q: When an ethical code acts like a mirror, it confirms whether or not a behavior is acceptable.

Q: Which of the informal elements of ethics are widely accepted organizational standards of behavior within an organization? a. language b. stories c. norms d. rituals

Q: Which of the informal elements of ethics focuses on repeated organizational dramas to effectively communication organizational ethics? a. language b. stories c. norms d. rituals

Q: Which of the informal elements of ethics focuses on narratives of the organization to provide meaning, values, and desired behavior? a. language b. stories c. norms d. rituals

Q: Which of the informal elements of ethics focuses on the words, talk, attitudes, and values used within an organization? a. language b. stories c. norms d. rituals

Q: To create the most durable and best pencils is an example of which element? a. core values b. code of ethics c. mission statement d. implementation guidelines

Q: If a company honors its employees as well as seeks to give power away, then it is considered to be which type of organization? a. ethically decoupled b. ethically transformed c. missional d. insular

Q: If a company routinely chooses to tolerate misbehavior from employees rather than being proactive with bad behaviors, then it is considered which type of organization? a. ethically decoupled b. ethically transformed c. missional d. insular

Q: Ashton noticed that his company always reacted to destructive behaviors rather than sought to prevent destructive behaviors. This suggests that Ashton is working for which kind of organization? a. ethically decoupled b. ethically transformed c. missional d. insular

Q: Pam found her coworkers had little trust in the organization and its policies regarding company ethics. This suggests that Pam is working for which kind of organization? a. ethically decoupled b. ethically transformed c. missional d. insular

Q: Marks company was always proactive to anticipate changes with their ethical environment. This suggests that Mark is working for which kind of organization? a. ethically decoupled b. ethically transformed c. missional d. insular

Q: Which is the MOST effective mission statement? a. To become the most profitable bank in the world. b. To grow profits by 2% each quarter. c. To serve local families. d. To put our competition out of business.

Q: Which cultural element gives you the best idea of how an organization really works? a. codes of ethics b. mission statement c. organizational histories d. none of these

Q: Corporate board members must make a diligent effort when making decisions. This is called the duty of ______. a. loyalty b. independence c. care d. commitment

Q: When faced with ethical choices, members of the Main Street law firm look for guidance to state statutes as well as guidelines set forth by the state bar association. Main Street has which type of ethical climate? a. caring b. law and code c. rules d. independence

Q: Climate analysis is an example of which ethical driver? a. target socialization processes b. ethics training c. ethical diagnosis d. engaged leadership

Q: Which ethical driver lays the foundation for any ethical change effort? a. ethical diagnosis b. engaged leadership c. ethics training d. targeted socialization processes

Q: Budgeting is a form of which type of organizational change mechanism? a. attention b. rewards c. resource allocation d. reactions to critical incidents

Q: Marta gives orders but doesnt want to know how they are carried out, lest she be blamed for any illegal activities. She is using which strategy? a. plausible deniability b. blurring lines of authority c. division of labor d. compartmentalization

Q: The resignation speech of a state governor convicted of violating the law is an example of a rite of ______. a. passage b. degradation c. conflict reduction d. integration

Q: The ethics officer who reports to the CEO violates the principle that the ethics officer must ______. a. have power and status b. devote themselves solely to ethics duties c. function independently d. be sensitive to the needs of employees

Q: The ideal ethics communication systems ______. a. send frequent ethics messages b. use a variety of communication channels c. allow for reflection and feedback d. all of these

Q: When it comes to ethics, a problem with many organizational reward systems is that they ______. a. are too complicated b. reward the wrong (unethical behaviors) c. are too expensive d. focus too much on processes and not enough on results

Q: The ladder of corruption operates in which immoral socialization process? a. co-optation b. compromise c. incrementalism d. collaboration

Q: Rodrico tells his subordinates to make their quarterly financial goals by any means possible. His followers are likely to feel a sense of ______. a. excitement b. anomie c. resistance to authority d. failure

Q: To be effective, ethics officers must ______. a. focus exclusively on their ethics duties b. function independently c. have high power and status d. all of these

Q: A benefit of mindful learning is that members ______. a. are able to see through their normal routines b. learn to perform their individual role within the organization c. learn how to identify the current ethical condition of the organization d. are able to ask questions about ethical processes

Q: The ongoing process of reclassifying new information instead of putting it into previous categories is called ______. a. ethics training b. mindful learning c. socialization d. engaged learning

Q: Sometimes codes of ethics are used to force members to comply with organizational rules. This reflects the metaphor of codes as ______. a. rule book b. magnifying glass c. club d. shield

Q: Which of the following accounts for the poor performance of many corporate boards? a. Members serve on too many boards. b. CEOs serve on each others boards. c. Members who disagree are pressured by other board members. d. all of these

Q: As it relates to virtuousness, ______ describes how individual virtuousness generates positive consequences that escalate over time. a. amplyfying b. magnifying c. buffering d. absorbing

Q: ______ outline an organizations reason for being. a. Core values b. Mission statements c. Codes of ethics d. Corporate policies

Q: A strong culture in which norms and values are very different from the rest of society is referred to as a ______. a. social womb b. deviant subculture c. social cocoon d. none of these

Q: Which of the following is a true statement about codes of ethics? a. guarantee moral improvement b. have no relationship with an organizations ethical performance c. should be part of every organizations ethical culture d. all of these

Q: According to the Ethical Climate Questionnaire, which type of climate is MOST likely to encourage immoral behavior? a. rules b. law and code c. independence d. instrumental

Q: The rite of ______is designed to strengthen and improve the current system. a. enhancement b. renewal c. conflict resolution d. degradation

Q: Followers pick up on ethical priorities through what leaders measure and control. This is which cultural change mechanism? a. reactions to critical incidents b. role modeling c. selection d. attention

Q: Erika knows the right thing to do by watching her leader Ellen. Ellen is shaping the organizations ethical culture through ______. a. rites of passage b. selection c. role modeling d. attention

Q: Which type of ritual has manifest (obvious) ethical functions? a. rites of passage b. rites of renewal c. rites of conflict reduction d. rites of integration

Q: Which of the following terms refers to the sense of normlessness and unease that results when rules lose their force? a. powerlessness b. drifting c. anomie d. despair

Q: An organizations core ideology is made up of ______. a. the business plan and marketing strategy b. core values and long-range objectives c. core values and purpose/mission d. code of ethics and code of conduct

Q: ______ describes how employees gradually move up the ladder of corruption during the socialization process. a. Co-option b. Incrementalism c. Compromise d. Escalation

Q: We form impressions about possible careers during which stage of the socialization process? a. encounter b. organizational anticipatory socialization c. vocational anticipatory socialization d. metamorphosis

Q: Which statement best describes socialization? a. a person trying to talk with all of their colleagues b. the process of becoming a group member c. the process of finding your way to get hired for an ethical organization d. the process an unethical person goes through to become ethical

Q: Tim knew his office culture well. The phrase Customers first was frequently used in conversations and people were described as partners. Which informal element of ethics is described above? a. language b. norms c. rituals d. stories

Q: Which best describes a mission statements purpose? a. communicates the central identity and purpose of an organization b. communicates core values to inform organizational decision-making c. reflects the ideals of its members d. all of these

Q: As it relates to organizational virtues, ______ are cultural elements that encourage employees to act morally and refuse to act immorally. a. traits b. enablers c. amplifiers d. buffers

Q: Which of the following organizational traits is characterized by being reliable, secure, hardworking, and proud? a. courage b. zeal c. warmth d. conscientiousness

Q: At Carols company, employees routinely talk about the ethical consequences of their decisions. This suggests that Carol is working for a(n) ______ organization. a. ethically decoupled b. ethically transformed c. missional d. insular

Q: Which of the following organizational traits is characterized by being imaginative, spirited, exciting, and innovative? a. zeal b. integrity c. courage d. conscientiousness

Q: Which of the following organizational traits is characterized by being cheerful, pleasant, open, and straightforward? a. empathy b. integrity c. warmth d. conscientiousness

Q: ______ is a factor that examines how much an individual expects that his or her effort will lead to high group performance a. motivation b. expectancy c. instrumentality d. valence

Q: In your highly cohesive project team, a group member declares, We are by far the best group in the class! This could be a sign that your project group is suffering from ______. a. collective rationalization b. the illusion of invulnerability c. stereotypes of outside groups d. self-censorship

Q: Which is a good strategy for preventing groupthink? a. express a preference for a particular solution as a leader b. divide into subgroups for discussions c. keep the group away from contact with other groups d. all of these

Q: Which of the following is a sign of closed-mindedness in a group? a. pressure on dissenters b. illusion of invulnerability c. stereotypes of outside groups d. belief in the inherent morality of the group

Q: Youll get over it is an example of which type of defensive message? a. strategic b. neutral c. controlling d. evaluative

Q: Which type of supportive message signals a willingness to collaborate? a. descriptive b. spontaneous c. problem oriented d. empathetic

Q: Natalie is convinced the project will fail but doesnt speak up because she fears her team members will no longer socialize with her if she does. She is experiencing ______. a. negative fantasies b. fear of separation c. action anxiety d. real risk