Q&A Hero

Q: If a leader is unbending and unyielding in their ability to listen to follower feedback and ideas, they may be considered a ______ type of leader. a. incompetent b. rigid c. corrupt d. ignorant

Q: ______ leaders lack self-control and are enabled by followers who dont want to intervene or cant. a. intemperate b. rigid c. callous d. corrupt

Q: As the new HR manager, John knew he immediately wants to have the employee handbook translated into the top three languages used by the employees. Yes, English was the primary language for most, but three other languages were utilized by company employees. This is an example of the challenge of ______. a. information management b. consistency c. loyalty d. privilege

Q: Mary, the CFO, knew company bonuses were going to be slim this year due to failed revenue projections. A rumor was circulating among the employees that bonuses were cut. Mary struggled to decide if she should say anything or let the CEO address the topic with employees. Its the challenge of ______ represented in Marys leadership. a. information management b. power c. responsibility d. loyalty

Q: Which of the two ethical challenges usually work in tandem? a. power, responsibility b. power, privilege c. consistency, responsibility d. privilege, loyalty

Q: To avoid becoming dependent on a toxic leader, ______. a. adopt a protective position b. learn to be reactive c. let individuals self-select for leadership positions d. demand leaders who tell the truth

Q: Which type of follower is made up of true believers who share the values and goals of their toxic leaders? a. opportunist b. acolytes c. bystanders d. lost souls

Q: Before blowing the whistle, followers should consider if they are being fair. This is which ethical element of the whistle-blowing process? a. dissent b. accusation c. loyalty d. sensitivity

Q: Ivan is dissatisfied with the direction his organization is taking and responds by spending less time at work and withdrawing from relationships. He has chosen the ______ response. a. exit b. neglect c. loyalty d. voice

Q: Obedience makes the ______ type of follower susceptible to destructive leaders. a. conformer b. colluder c. cooperator d. concerned

Q: Courageous followers work behind the scenes to support their leaders. This is the courage to ______. a. assume responsibility b. challenge c. serve d. participate in transformation

Q: Exercising courageous followership requires both challenge and ______. a. friendship b. vision c. support d. none of the above

Q: Administrative assistant Ralph sees himself as a partner with his boss Andre. To encourage Andre to act ethically, Ralph tries to set a good moral example. Ralph is using which ethical influence tactic with his leader? a. guiding b. modeling c. sensemaking d. eliciting

Q: Research suggests that ______ is the LEAST effective way to express dissent. a. circumvention b. repetition c. threatening resignation d. direct-factual appeal

Q: Which of the following is good advice for encouraging employees to blow the whistle internally? a. investigate all reports b. create anti-retaliation policies c. concentrate on the wrongdoing, not the whistleblower d. all of these

Q: Adele has to decide whether to protest a new work policy she thinks is unfair. She is facing the challenge of ______ of followership? a. cynicism b. obligation c. dissent d. obedience

Q: Donna decides to blow the whistle on corruption in her organization, believing that doing so will benefit the public. Donna is addressing which component of whistle-blowing? a. accusation b. dissent c. loyalty d. timeliness

Q: Whistle-blowers are referred to as ______. a. people who like to look for problems and report them as much as possible b. employees who express their concerns within the organization c. people who take valid organizational concerns to outsiders in hopes the problem will be corrected d. people who see a problem within the organization and rely on others to report the issue

Q: Carlos knew the restaurant kitchen was violating state codes. If Carlos reported the conditions to the health department, there is a chance the restaurant would have to close or that he could receive backlash from coworkers. As a follower, Carlos is facing the challenge of ______. a. bad news b. obligation c. obedience d. dissent

Q: The non-profit relied heavily on its volunteers. Amanda had volunteered with them for 10 years and found the responsibilities to be increasingly time consuming which affected her regular commitments to family and work. Amanda faces the challenge of ______ as a follower. a. bad news b. obligation c. obedience d. cynicism

Q: The staff felt very skeptical of their boss. Frequently, they would complain and critique new policies. A new employee, Jessica, found that the staff struggled with the challenge of ______ a. bad news b. obligation c. obedience d. cynicism

Q: In authentic leadership, ______ describes the process of remaining objective when receiving information. a. self-awareness b. internalized moral perspective c. balanced processing d. relational transparency

Q: Which type of selfish leader loves being the center of attention? a. narcissistic b. impulsive c. machiavellian d. unrealistic

Q: Which of the following is a characteristic of servant leadership? a. taking credit for someone elses work b. not accepting of new information c. downplays wishes of followers d. promotion of justice and equity

Q: Which type of bad leader is unable to control his/her desires? a. incompetent b. intemperate c. rigid d. callous

Q: Privacy issues are related to ethical leaderships challenge of ______. a. information management b. power c. responsibility d. loyalty

Q: Psychological capital is made up of feelings of competence, hope, optimism and ______. a. humility b. courage c. resilience d. temperance

Q: Stewardship is an important component of ______ type of leadership style. a. machiavellian b. ethical c. servant d. authentic

Q: Identify the type of leadership that is based on the premise that leaders should put the needs of followers before their own needs. a. ethical b. servant c. authentic d. machiavellian

Q: ______ leaders are particularly skilled at manipulating others for their own gain. a. Impulsive b. Narcissistic c. Extraverted d. Machiavellian

Q: Which type of bad leader only cares about her/his immediate followers? a. callous b. insular c. rigid d. evil

Q: Julie must decide if she should allow one of her employees to violate company policy to go on vacation. She is faced with the ethical leadership challenge of______. a. deceit b. consistency c. responsibility d. loyalty

Q: Admitting our duties to followers is key to meeting ethical leaderships challenge of ______. a. information b. responsibility c. loyalty d. consistency

Q: Which of the following is MOST associated with the moral person dimension of ethical leadership? a. act as role models b. communicate frequently about mission and values c. punish unethical behavior d. reward ethical behavior

Q: According to ______ theory, followers emulate the ethics of their leaders. a. servant leadership b. transformational leadership c. social learning d. none of these

Q: What type of leader is one who is self-centered, highly manipulative, promotes his or her self, is emotionally cold, and can engage in aggressive behavior? a. narcissistic b. impulsive c. machiavellian d. unrealistic

Q: Leons boss was extremely hard working and extremely intelligent; however, he was also unyielding and unwavering on expectations of employees. The boss rarely let employees take vacation or sick time and he always expected employees to work extra hours without extra pay. Leons boss is an example of a(n) ______ leader. a. corrupt b. incompetent c. rigid d. evil

Q: Rhonda was the owner of the company. She often hired family members to work the business and gave them special privileges like extra time off and higher pay. Which challenge of leadership did Rhonda fail to meet? a. challenge of consistency b. challenge of privilege c. challenge of information management d. challenge of responsibility

Q: Manager Rachel knows that there will be a reduction in force for the company. Her boss told her not to tell anyone until the executive leadership announces the layoffs. This is an example of the challenge of ______. a. responsibility b. information management c. consistency d. privilege

Q: Responsible leaders ______. a. acknowledge and try to correct ethical problems b. admit their duties to followers c. hold themselves to the same standards as their followers d. all of these

Q: What is a negative outcome of leaders having too much power? a. too much focus b. possible corruption c. minimal trust in self d. a meek personality

Q: Explain ways an individual can skillfully deal with conflict.

Q: What conflict style do you usually exhibit when in conflict? Provide an example.

Q: Evaluate the apology of an organizational leader using the four elements of ethical apologies.

Q: Use the steps of the principled negotiation model to prepare for an upcoming negotiation.

Q: Are there any elements of a sexually hostile work environment in your school or work organization? How can they be eliminated?

Q: As a manager, how would you reduce the frequency of aggression in an organization?

Q: Why are distributive bargainers more likely to engage in unethical negotiation behavior?

Q: Describe a time when you used a distributive approach to negotiation and whether this approach was effective.

Q: Is deceit ever justified in a negotiation? Defend your position.

Q: Evaluate how an organizational conflict in your organization was managed using material presented in the chapter.

Q: Is a collaborative conflict style always the best approach to use? Why or why not?

Q: What conflict guidelines would you like to employ in an organizational dispute?

Q: Identify the five elements involved in skillfully dealing with conflict.

Q: Explain incivility and bullying. Provide an example for both terms.

Q: ______ involves acknowledging that conflicts involve incompatible goals and that each party has self-serving biases.

Q: ______ involves recognizing that you can successfully work through conflicts by employing collaborative tactics.

Q: Explain the three categories of ethical issues in negotiation.

Q: Identify factors that contribute to sexual harassment.

Q: Explain the social causes of aggression.

Q: What are the elements of a sexually hostile work environment?

Q: Why can we expect more conflicts in the future?

Q: ______ is a type of bullying carried out by groups.

Q: ______ behavior is the most destructive form of conflict at work.

Q: Any effective apology begins with ______.

Q: ______ consists of rude, discourteous actions.

Q: ______ aggression involves destructive words and deeds.

Q: ______ negotiators employ a win-lose conflict management style.

Q: ______ involves being aware of interactions that could generate conflict, anticipating possible unpleasant reactions in order to reduce negative emotions.

Q: In a ______ work environment, victims believe that working conditions interfere with their job performance.

Q: In ______ sexual harassment, individuals are coerced into providing sexual favors in return for getting jobs and promotions.

Q: A ______ conflict style focuses on meeting personal needs at the expense of others.

Q: Patrice feels she has no ability to control a situation as work. Because of this, Patrice is more likely to engage in effective behaviors.

Q: We are only responsible for our communication strategies if no one else says anything about them.

Q: Criticism can signal a willingness to address the issue and lead to a better understanding of the other persons perspective.

Q: Elian is confident that his team can work through a conflict they are experiencing by emplying collaborative tactics. Elian is evidencing goal control.

Q: Xavier recognizes that his lack of sleep from the night before might cause him to be more irritable with his coworkers, so he takes steps to proactively reduce his irritability. Xavier is evidencing personal control.

Q: Workplace aggression is correlated with lower productivity, higher absenteeism, and high turnover rates.

Q: When conflict arises, mutually agreed upon guidelines to process the conflict can be beneficial.

Q: Believing we have little influence over how conflict emerges enables us to better be able to manage conflict.