Q&A Hero

Q: Avoidance of conflict is the healthier way to go.

Q: The Equal Employment Opportunity Commission (EEOC) has refused to extend sex discrimination provisions to protect lesbian, gay, bisexual, and transgender (LGBT) employees.

Q: Mobbing is bullying carried out by a group.

Q: An integrative approach to bargaining encourages unethical behavior.

Q: A negotiators interest is his or her public stance.

Q: The rate of sexual harassment experienced by female college students is roughly the same as that encountered by female workers.

Q: In quid pro quo sexual harassment, victims claim that they have to work in hostile working conditions.

Q: Those who display a high level of moral reasoning are more likely use a compromise conflict style.

Q: Task oriented conflicts can become dysfunctional if they last too long.

Q: Unproductive conflicts are marked by escalation and avoidance.

Q: ______ is a distinct form of aggression based on biological sex, gender identity, or sexual orientation. a. Cyberbullying b. Aggression c. Sexual harassment d. Masquerade

Q: What is it called when someone cannot retaliate against the person who provoked them, instead they take their frustrations out on other people like subordinates, family members, and so on? a. low self-monitoring b. frustration c. displaced aggression d. direct provocation

Q: Dan received his annual review. He knew he was an exceptional worker and probably the best in the department. However, some feedback was given that he was not much of a team player and he was overly sensitive to any feedback from team members. Which personal cause of aggression might Dan struggle with? a. Type A personality b. hostile attributional bias c. inflated self-esteem d. low self-monitoring

Q: Chris boss stood over him at his desk yelling at him about Chris work error. The boss behavior is which form of aggression? a. verbal-active-direct b. physical-active-direct c. verbal-active-indirect d. verbal-passive-indirect

Q: After finishing her copies, Belinda discreetly sabotaged the photo copier to stop working so that her coworkers could not finish their projects on the same day. Belinda is expressing which type of aggressive behavior? a. physical-active-direct b. verbal-active-indirect c. physical-passive-indirect d. physical-active-indirect

Q: Expressing your sincere regret for the harm you caused and your intent to act differently is which part of an apology? a. acknowledgement b. remorse c. explanation d. reparations/forgiveness

Q: Which item is NOT a part of a proper apology? a. acknowledgement b. remorse c. defensiveness d. reparations

Q: Supportive remarks and the use of concession are two examples of conciliatory message within which conflict style? a. competing b. collaborative c. accommodating d. compromising

Q: Out of the given conflict styles, which style is usually MOST beneficial for all parties involved and is usually the better ethical option? a. collaborative b. compromising c. competing d. accommodating

Q: Tom chose to implement the new company strategy first before any other Vice Presidents had the chance. He felt it was important his department take the aggressive step, so it would reflect well on him for any future promotion opportunity. What conflict style is Tom exhibiting? a. avoiding b. accommodating c. compromising d. competing

Q: Rose decided to forego sharing her own ideas for the group project because she wants to put the other members ideas first. What conflict style is Rose exhibiting? a. avoiding b. accommodating c. compromising d. collaborative

Q: Keenan asked his three other roommates to meet in the middle with some of their roommate living expectations. He felt they could find some common ground if everyone gave up a few of their expectations. What conflict style is Keenan exercising? a. avoiding b. accommodating c. compromising d. collaborative

Q: Juan listened carefully to his clients needs as well as his companys needs. He sought to find a solution which would work for all. What conflict style is Juan expressing? a. accommodating b. compromising c. competing d. collaborative

Q: Rachel did whatever was possible to avoid engaging in any conflict with her roommates. What conflict style is Rachel expressing? a. avoiding b. competing c. collaborative d. accommodating

Q: _______ conflict focuses on the content of messages. a. dysfunctional b. functional c. task-oriented d. strong-negative

Q: When conflict is centered around the personalities involved, it is labeled ______ conflict. a. dysfunctional b. functional c. task-oriented d. strong-negative

Q: Which statement BEST completes this sentence, Conflict begins when ______. a. a person offends another person b. the parties express their thoughts and feeling to each other through their behaviors c. one party intentionally makes insults to get the other parties attention d. none of these

Q: To increase the moral intensity of sexual harassment ______. a. respond immediately to harassing behavior b. encourage offenders to acknowledge personal accountability for actions c. make offenders aware of the destructive impact of their behaviors d. all of these

Q: Which of the following is an element of a hostile work environment for women? a. being repeatedly asked for a date b. placing a picture of a sports car on the wall c. telling jokes about a pet d. making remarks about a family member

Q: Which is a personal cause of aggression? a. job stressors b. inflated self-esteem c. oppressive supervision d. use of alcohol

Q: Aggressive organizational members encourage their coworkers to become aggressive as well. This describes which source of organizational aggression? a. aggressive models b. direct provocation c. interference d. displaced aggression

Q: ______ involves repeated, unwanted behaviors designed to humiliate victims. a. Incivility b. Violence c. Bullying d. none of these

Q: Being aware of the emotions of the other party is critical in which stage of the Principled Negotiation Model? a. focus on interests, not positions b. invent options for mutual gain c. insist on objective criteria d. separate the people from the problem

Q: Offering to repair the damage takes place in which element of an effective apology? a. acknowledgement b. remorse c. reparations d. explanation

Q: Alan criticizes his secretary because he cant criticize his boss. This is an example of ______. a. direct provocation b. displaced aggression c. frustration d. aggressive model

Q: Refusing to acknowledge a coworker when passing in the hall is an example of ______. a. incivility b. bullying c. mobbing d. cyberbullying

Q: Spreading malicious rumors or gossip about a supervisor is an example of which type of aggressive behavior? a. physical-active-direct b. physical-passive-indirect c. verbal-active-indirect d. verbal-passive-indirect

Q: Which is a social cause of aggression? a. inflated self-esteem b. job stressors c. perceived unfairness d. direct provocation

Q: Unchecked ______ can spiral into coercion and violence as the target reciprocates in kind, prompting the instigator to escalate and become more aggressive back. a. defensiveness b. incivility c. interactions d. emotions

Q: Referring to a used car price guide to agree on the price during a sales negotiation is an example of which component of Principled Negotiation? a. invent options for mutual gain b. insist on objective criteria c. focus on interests, not positions d. separate the people from the problem

Q: A farmer concerned about the impact that selling his land will have on his neighbors is addressing which ethical negotiation concern? a. deception b. distribution of outcomes c. impact on outside groups d. none of these

Q: Any ethical apology begins with ______. a. expression of regret for the harm caused b. an explanation for the problematic behavior c. acknowledgement that an offense has occurred d. an effort to repair the damage

Q: Which of the following is a source of organizational conflict? a. procedures b. values c. roles d. all of these

Q: Which of the following could an example of workplace incivility include? a. accidentally dropping trash on the floor but cleaning it up later b. bumping into a coworker on the elevator while apologizing c. claiming credit for someone elses work d. in advertently ignoring a coworker because you are lost in thought about a problem you have

Q: Dirk admits that he overreacted during the meeting. He is engaged in which conciliatory conflict management tactic? a. concession b. supportive remark c. acceptance of responsibility d. none of these

Q: MaryJo tells Fredrico, I didnt mean to disrupt your meeting. Which analytic conflict management tactic is she engaged in? a. disclosing statement b. descriptive statement c. qualifying statement d. solicitation of criticism

Q: Which of the following is a part of the definition of conflict? a. hidden struggle b. compatible goals c. dependence on one another d. all of these

Q: ______ control involves monitoring and controlling angerlike behaviors and recognizing that these behaviors may reflect stress or depression in others, not anger. a. Message production b. Personal c. Attribution d. Episode

Q: Graham knew he failed his staff and he wanted to regain their trust after the conflict. What is a simple positive step Graham could do? a. avoid talking with his staff for at least a week to avoid any awkward moments b. keep on as usual and never acknowledge that the conflict happened c. present a strategic vision to help people buy-in to his leadership d. offer a genuine apology and acknowledge his personal commitment to growth

Q: Which behaviors should be avoided in a conflict? a. ignoring emotions b. holding fast to one solution c. talking to third parties about the conflict instead of the other party d. all of these

Q: If Heather likes to produce rapid results and prod her coworkers in the process, her conflict style might be considered ______. a. accommodating b. compromising c. competing d. collaboration

Q: Which conflict style reflects a low concern for self and a high concern for others? a. accommodating b. compromising c. competing d. collaboration

Q: Which conflict style usually produces the best opportunity for agreement and usually proves to have successful results? a. avoidance b. compromise c. collaboration d. competition

Q: ______ control acknowledges that conflicts involve incompatible goals and that each party has self-serving biases. a. Message production b. Personal c. Attribution d. Episode

Q: Which is a TRUE statement about dysfunctional conflict? a. Avoidance may be a tactic with dysfunctional conflict. b. The conflict usually centers around issues. c. Strong positive emotions are generated. d. all of these

Q: Which is a true statement? a. Conflict should be avoided at all costs. b. Conflict makes relationships worse. c. Conflict can promote personal and relational growth. d. Conflict always resolves itself.

Q: When it comes to emotional labor, why is surface acting more harmful than deep acting?

Q: Identify the ethical dangers posed by the Pygmalion Effect.

Q: Why should we be concerned about the ethics of impression management?

Q: Describe the four channels for communicating expectations to others.

Q: How do frames shape our view of reality?

Q: How can you ensure that impression managers dont unfairly influence your decisions?

Q: Explain the three stages of the empowerment process.

Q: Explain the elements of psychological empowerment.

Q: How does emotional labor differ from other forms of impression management?

Q: Why is mistakenly giving out the wrong information NOT considered a lie?

Q: ______ and ______ are two major forms of impression management.

Q: Personal appeal and apprising would be approaches to ______, which is an organizational influence strategy.

Q: In ______, influencers offer explanations, evidence and logical arguments to convince others to go along with their requests.

Q: ______ is impression management done for pay.

Q: According to the ______, lying is only justified in certain situations.

Q: Having high expectations of the self is called the ______ Effect.

Q: The two most common causes of organizational lying are ______ and ______.

Q: ______ are mental pictures or interpretations that shape our understanding of reality.

Q: ______ describes how people try to control the images others have of them through their behaviors.

Q: ______ power rests on the admiration one individual has for another.

Q: Coercive, reward, and legitimate power are all based on organizational ______.

Q: In ______ acting, emotional laborers embrace their roles.

Q: Tasha works as a waitress. Tasha would likely fall under the category of emotional laborer.

Q: The practice of lying with little white lies is not harmful because the long term benefits outweigh the costs.