Q&A Hero

Q: Deception is defined as knowingly trying to mislead others.

Q: Protective tactics are attempts to be seen in a positive; acquisitive tactics are attempts to avoid looking bad.

Q: Empowerment efforts typically dont face obstacles or challenges.

Q: Information may be the most important resource for empowerment.

Q: Researchers have found that people who feel empowered perform better.

Q: When influence is reciprocal between leaders and followers, there tends to be better outcomes.

Q: We must influence others in our groups and organizations in order to fulfill our roles within those groups and organizations.

Q: Emotional labor is directed at other members of the organization.

Q: Hard power is linked to the characteristics of the individual.

Q: Information is the most important resource for empowerment.

Q: It is possible to unintentionally lie.

Q: Women are more influenced by the expectancies of their managers than are men.

Q: You can become more powerful by giving power away.

Q: Organizational politics involves the use of official or formal power.

Q: Having too little power can lead to unethical behavior.

Q: Power linked to an organizational position is more dangerous than power linked to the person.

Q: Some forms of power are inherently immoral.

Q: The morality of a power source depends on the ends or goals that it serves.

Q: Identify the type of employee most likely to engage in emotional labor. a. factory worker b. data entry clerk c. laboratory technician d. receptionist

Q: Which sociologist originated the term emotional labor? a. Rina Miller b. Ronnie Kurchner-Hawkins c. Arlene Hochschild d. Betty Velthouse

Q: Which of the following positions is most likely to practice emotional labor in their job? a. engineer b. waiter/waitress c. accountant d. scientist

Q: ______ involves frontline employees managing their feelings so that they can present desired bodily and facial displays to the public. a. Impression commission b. Emotional labor c. Proactive tactics d. Soft power

Q: What term is a special form of impression management? a. emotional labor b. discourse ethics c. proactive tactics d. framing

Q: If you wanted to engage in the proactive tactic of ingratiation, you might engage in which of the following behaviors? a. flattering the target individual b. appealing to feelings of loyalty and friendship c. asking for suggestions for improvement d. enlisting the help of others to convince someone to go along with your idea

Q: Frank chose to wear a collared shirt and tie to his interview because he want to demonstrate to the employer how he valued the opportunity to interview and his desire to work for the company. Which influence strategy is Frank expressing? a. framing b. proactive tactics c. impression management d. deception

Q: Which ethical influence uses the ability to create mental pictures or interpretations to share understanding of reality? a. emotional labor b. impression management c. proactive tactics d. framing

Q: If you wanted to engage in the proactive tactic of coalition building, you might engage in which of the following behaviors? a. claiming the right or authority to make a request b. appealing to feelings of loyalty and friendship c. promising to reciprocate later d. enlisting the help of others to convince someone to go along with your idea

Q: Which four factors lead to heightened motivation? a. meaning, competence, self-determination, impact b. meaning, competence, self-impression management, impact c. role modeling, self-efficacy, impact, self-determination d. role modeling, competence, achievement, impact

Q: Increased motivation to carry out tasks associated with work roles is called? a. Pygmalion Effect b. Galatea Effect c. impression management d. psychological empowerment

Q: Janelle, who is responsible for development, holds a meeting with her subordinate to solicit ideas for fundraising activities. Which proactive influence strategy is she using? a. consultation b. rational persuasion c. inspirational appeals d. ingratiation

Q: Demitri knew he was in a low power position since he worked on the manufacturing line at the plant. However, he saw some changes that needed to be implemented to ensure better productivity. Which would be the BEST first step option for Demitri to communicate those insights to be heard? a. Submit an anonymous comment through the employee ethics hotline. b. Talk with his supervisor and ask for an opportunity to share his ideas with the plant manager. c. Start a petition to rally employees to be heard and vocalize their opinions. d. Forget it and just do his job.

Q: Which form of positional power can pose the greatest risks by demonstrating its possible harmful tactics? a. coercive power b. reward power c. legitimate power d. expert power

Q: If Paul asked his buddy Mark to cover his weekend work schedule, this is a demonstration of which form of power? a. referent b. expert c. legitimate d. reward

Q: The scientist was a revered expert in the filed based on his years of experience and research. Followers respected whatever he had to say. Which for of power is this? a. referent b. expert c. legitimate d. reward

Q: Rebecca used verbal warnings and even gave job related threats to her staff if they spoke to the media about any of the companys policy changes. Which form of power is this a demonstration of? a. coercive b. reward c. legitimate d. expert

Q: Miss Smith exercised ______ form of power when she set rules for her P.E. class, even when she fully knew that her students had other rules to abide by when they left her class. a. coercive b. reward c. legitimate d. expert

Q: When a company gives out company bonuses, this is called an example of ______ form of power. a. coercive b. reward c. legitimate d. expert

Q: Billy uses statistical data and logical explanations to demonstrate to employees the reasons certain personnel policies were changed. Which proactive tactic is Billy using? a. apprising b. rational persuasion c. inspirational appeals d. ingratiation

Q: An example of a hard power tactic is ______. a. pressuring an employee to perform a task they were not hired to do b. asking an employee how they might perform a task to improve efficiency c. motivating an employee to step out of their comfort zone d. collaborating with an employee to identify alternatives

Q: Nico sees that his former boss led the company by coercing employees into completing their tasks early. Nico would like to take a different approach by empowering his employees. What would be a positive FIRST step? a. Call a company meeting and tell everyone how he plans to lead. b. Bribe his team of leaders to act like a friendly and open leadership staff. c. Begin immediately modeling the type of open leader he wants his employees to be. d. Write a company policy that penalized anyone for coercive behavior.

Q: Kara believed she could finish her degree early even though her advisor told her she wouldnt succeed. This is an example of ______. a. Pygmalion Effect b. Galatea Effect c. Golem Effect d. deception

Q: As Dean served burgers to the rude customers, he chose to continue working with a smile and fake optimism. This is an example of ______. a. a proactive influence tactic b. emotional labor c. organizational politics d. Golem Effect

Q: ______ type of power is linked to organizational position? a. Positional b. Soft c. Hard d. Concentrated

Q: Caroline liked to invite her employees into the decision-making process for company protocols. This is an example of ______. a. Pygmalion Effect b. impression management c. psychological empowerment d. Galatea Effect

Q: Positive politics is referred to as ______. a. when power is meant to serve others and not be self-centered b. happy and energetic politics c. political power to wield over people d. power used to accrue an abundance of resources for political gain

Q: Your boss seemingly always has time to talk to you and, when she does, she makes eye contact and smiles and nods. She excels at which channel of communicating expectations? a. output b. climate c. input d. feedback

Q: Marion sees that Raphael is developing a good relationship with their boss. Whenever Marion is around their boss, she drops hints about what a bad employee Raphael is when the boss is not around. Marion is engaging in ______ impression management. a. protective b. acquisitive c. faulty d. intentional

Q: Thomas, a customer service representative, lost his temper with a customer on the phone. When confronted, Thomas insists it was not his fault because the customer yelled at him first. Thomas is evidencing ______impression management. a. protective b. acquisitive c. indirect d. intentional

Q: Which is a true statement about frames? a. highlight some aspects of reality b. frames often compete against one another c. should tie into the values of the organization d. all of these

Q: According to the Principle of Veracity, ______. a. lies are never justified b. most lies are justified c. liars must justify their lies d. none of these

Q: Stating, According to the company code of ethics, you must not accept a gift over $25 is an example of which type of influence tactic? a. ingratiation b. legitimating c. pressure d. rational persuasion

Q: Which of the following would be considered a hard power influence tactic? a. exchange b. rational persuasion c. apprising d. pressure

Q: Accumulating and using informal power to achieve personal and/or organizational objectives is the definition of ______. a. impression management b. deception c. organizational politics d. none of these

Q: Which is a criticism of empowerment? a. just a management fad b. misunderstanding of the term c. can exploit workers d. all of these

Q: Amy believes she can carry out the task assigned by her supervisor. This is the ______ element of psychological empowerment. a. impact b. meaning c. competence d. self-determination

Q: Pablo and Renee are both up for the same promotion at work. Pablo constantly talks about how much he works and how late he stays after work to get the job done. Pablo is engaging in ______impression management. a. protective b. acquisitive c. indirect d. intentional

Q: This type of power is based on the characteristics of the individual. a. expert b. coercive c. reward d. legitimate

Q: After her colleague was fired for poor performance, Maria asserts that she had very little contact with him. Which type of impression management technique is she using? a. disclaimer b. account c. self-handicapping d. blaring

Q: ______is designed to make the employee appear more likeable. a. Exemplification b. Self-promotion c. Ingratiation d. Acclaiming

Q: Eduardo tries to look competent by talking about his internship experience during an interview for an accounting job. Which type of impression management technique is he using? a. acquisitive/indirect b. protective/direct c. protective/indirect d. acquisitive/direct

Q: Professor Smith likes to tell jokes in the classroom with the objective of getting students to enjoy his class and rate him highly on end of course evaluations. Professor Smith is engaging in ______. a. comedic timing b. reactive control c. protective acquisition d. impression management

Q: Which channel communicates self-fulfilling prophecies through giving high performers more opportunity to speak, to offer their opinions and to disagree? a. feedback b. output c. input d. climate

Q: The two most important causes of organizational lying are ______. a. self-interest and role conflict b. friendship and compassion c. time pressures and personal benefit d. none of these

Q: According to the Principle of Veracity, lying would be justified in which situation? a. during a poker game b. to trick a criminal suspect into a confession c. to save a life d. all of these

Q: Communicating negative expectations of others is referred to as the ______ Effect. a. Galatea b. Venus c. Golem d. none of these

Q: Meredith recently purchased a toaster from a local store. Upon getting home, she discovers the toaster is broken. She returns it to the store, interacting with the customer service representative in a patient and pleasant manner. Meredith is evidencing ______ behavior. a. passive b. functional c. reactive d. dysfunctional

Q: What is the most important resource for empowerment? a. information b. money c. time d. space

Q: Which type of proactive influence tactic enlists the help and support of others? a. rational persuasion b. pressure c. coalition d. apprising

Q: Why is deception wrong on the basis of two major philosophical perspectives?

Q: Develop a strategy for ethically communicating high expectations in your organization.

Q: Describe one of your recent efforts at impression management. Evaluate the ethics of your performance based on the standards presented in the chapter.

Q: Weigh the costs and benefits of emotional labor. What do you conclude about the ethics of this type of influence?

Q: Evaluate the costs and benefits of each type of proactive influence tactic. What conclusions do you draw?

Q: Develop a plan for increasing perceptions of empowerment in your workplace.

Q: Develop a strategy for using positive politics to achieve an important organizational goal.

Q: Give examples of ways customers can behave dysfunctionally.

Q: Why is it important to create ethical frames in organizations?

Q: What would you recommend to a coworker who is in a low power position in an organizational relationship?

Q: What advice would you give a newly appointed manager who wants to use power wisely?

Q: Why is concentration of power so dangerous?