Q&A Hero

Q: Provide a personal example of a leader exercising soft power. It can be a situation you personally know or a situation you have observed. Identify if its expert or referent.

Q: Provide a personal example of a leader exercising hard power. It can be a situation you personally know or a situation you have observed. Identify if its coercive, reward or legitimate.

Q: Explain the Principle of Veracity.

Q: Evaluate your listening performance in a recent organizational communication encounter using the HURIER model.

Q: Feedback experts suggest there are ways to reduce the anxiety associated with giving and receiving feedback. Explain how both senders and receivers can collaborate to ensure successful interactions.

Q: What advice would you give someone who has experienced a betrayal of trust in an organizational setting?

Q: Evaluate the level of trust in your organization. Describe the impact of the presence or lack of trust on the groups effectiveness and ethical behavior.

Q: Explain why trust has a moral dimension.

Q: What behaviors might people engage in to make their communication appear more approachable?

Q: How do teacher confirmation behaviors encourage you to be a better student?

Q: Identify the benefits and dangers of self-disclosure in organizational settings. What advice would you give a fellow employee about self-disclosure?

Q: How could increased mindfulness improve the ethical performance of you and your organization?

Q: Compare and contrast mindfulness and mindlessness.

Q: What is the relationship between emotional intelligence and ethical decision-making and behavior?

Q: How can you open a space for dialogue in your organization?

Q: Contrast monologue with dialogue.

Q: Name at least four of the eight characteristics of interpersonal dialogue as noted by communication experts, Cissna and Anderson.

Q: Why is confirmation at the heart of dialogue?

Q: How do you know if your organization encourages trusting relationships?

Q: The nonverbal immediacy behavior of ______ involves friendly behaviors such as handshakes or a light touch on the hand or forearm.

Q: Outline the steps for restoring trust that has been broken.

Q: Explain the four skills sets of emotional intelligence.

Q: What guidelines should you follow when revealing information about the self?

Q: What are the dangers of self-disclosure?

Q: Identify your listening style and how your style has helped or hurt your relationships.

Q: Name the benefits of being mindful.

Q: Name and explain the three characteristics of mindfulness.

Q: Name and explain the ethical commitments we must make to engage in dialogue.

Q: The nonverbal immediacy behavior of ______ involves short pauses and few silences, positive vocal inflections and vocal variety, and confidence.

Q: ______ listeners put a priority on maintaining relationships.

Q: Name and explain at least five nonverbal immediacy behaviors.

Q: ______ describes the ability to identify and influence feelings in ourselves and others.

Q: A(n) ______ confirming response accepts the feelings of the other party as legitimate.

Q: A(n) ______ disconfirming response is overly intellectual.

Q: In the ______ stage of listening, the receiver judges the accuracy and truthfulness of the message.

Q: ______ is the glue that holds organizations together.

Q: ______ is self-centered (I-It) communication.

Q: You should be more immediate with a person who is trying to avoid communication.

Q: There are no drawbacks to immediacy behaviors.

Q: When communicating with another individual, the use of you or you and I words is encouraged.

Q: Actively avoiding feedback reduces conflict in the workplace.

Q: Successful communication is often listening centered rather than speaking centered.

Q: Mindfulness and effective listening are two productive communication behaviors that foster IThou communication.

Q: Dialogue is limited to friendly interactions between friends or family.

Q: Interpersonal trust imposes an ethical obligation on the person being trusted.

Q: People often fear giving feedback because they think it might not be decent or fair.

Q: Trust repair requires the active involvement of both the violator and violated.

Q: Action-oriented listeners focus on the task at hand.

Q: Nonimmediate people are perceived as very friendly, welcoming, and warm.

Q: Becoming more mindful is extremely difficult if not impossible.

Q: Dialogue involves venting emotions.

Q: Which German philosopher established discourse ethics or ground rules for people to engage in argument? a. Dennis Reina b. Jurgen Habermas c. Martin Buber d. Peter Salovey

Q: The skill set ______ emotions of Emotional Intelligence focuses on when a person can pick up on the emotional meaning of messages sent through body language, vocal cues and facial expressions? a. identifying b. using c. understanding d. managing

Q: Facial displays of emotion during conversation usually only last for what duration of time? a. 1/2 to 2.5 s b. 24 s c. 10 s d. 1 s

Q: Which German philosopher established the I-It and I-Thou concept? a. Dennis Reina b. Jurgen Habermas c. Martin Buber d. Peter Salovey

Q: Behaviors that cue communication through things like appearance, body movements, voice, or touch are considered what type of behaviors? a. nonverbal b. dominant c. avoidant d. passive

Q: Once all five steps of the HURIER listening model have been successfully completed, which final stage can take place? a. hearing b. understanding c. remembering d. responding

Q: Once the message has been received, it must then be processed and comprehended. This comes at which stage of the HURIER listening model? a. hearing b. understanding c. interpreting d. responding

Q: Where meaning is assigned to the message based on words and nonverbal cues comes at which stage of the HURIER listening model? a. hearing b. understanding c. interpreting d. responding

Q: Hearing, understanding, remembering, interpreting, evaluating, and responding. Which communication competency holds these six components? a. effective listening b. trust building c. self-disclosure d. confirmation

Q: Dan wanted to foster an office environment where there was openness and trust. He took the time every meeting to provide a consistent meeting agenda, a reciting of the company mission and values, ongoing respectful dialogue about agenda items and the opportunity for others to provide input. Which communication competency was Dan practicing? a. effective listening b. trust building c. self-disclosure d. confirmation

Q: Even though Margaret was the CEO for the company, she always took the time to acknowledge by name, make eye contact, and shake each employees hand when she visited any department. What communication competency was Margaret practicing? a. effective listening b. trust building c. self-disclosure d. confirmation

Q: Cal always knew that he wanted to build trust with his class. He felt an effective way to do so would be to start the semester by sharing part of his own story. What communication competency was Cal practicing? a. effective listening b. mindfulness c. self-disclosure d. emotional Intelligence

Q: When Roberta sat to listen to her employee give his resignation, she gave her full attention to hear all he had to share. She wanted to be fully present in the moment. What communication competency was Roberta practicing? a. effective listening b. mindfulness c. self-disclosure d. emotional Intelligence

Q: Which is a FALSE statement about Cissna and Andersons commitments to effective ethical communication? a. We can practice honesty when we want or when we think it is most applicable. b. We need to value relationships and the common good. c. We have to be open to influence and be willing to take criticism. d. We ought to allow others to hold and express opinions different than ours.

Q: The nonverbal immediacy behavior of space involves which of the following ______. a. moveable chairs b. moving closer to another person c. leaning towards another person d. a friendly handshake

Q: Giving and receiving feedback should be thought of as a(n) ______ process. a. avoidable b. unnecessary c. collaborative d. ineffective

Q: Jue is a concerned listener who is skilled at building relationships. Unfortunately, he has a tendency to overlook the faults of others. He reflects ______-oriented listening style. a. time b. people c. content d. action

Q: Discussants in dialogue continually test their understanding of the perspectives of other group members. This is which characteristic of interpersonal dialogue? a. vulnerability b. mutual implication c. recognition of strange otherness d. temporal flow

Q: A boss lying to a large group of employees about the true condition of the company is an example of ______ trust betrayal. a. major/intentional b. major/unintentional c. minor/intentional d. minor/unintentional

Q: Words or actions that communicate physical or psychological closeness are called ______. a. mindfulness b. effective listening c. self-disclosure d. immediacy behaviors

Q: On his first week on the job, Em told his new coworkers that he had been fired from his last job for not getting along with his boss. Em appears to be which type of inappropriate self-discloser? a. oblivious b. bumbler c. open book d. inscrutable

Q: In this stage, the listener assigns meaning to the message ______. a. evaluating b. interpreting c. remembering d. responding

Q: Which of the following individuals is associated with the theory of dialogue? a. Arelene Hochschild b. Lord Acton c. Martin Buber d. Judi Brownell

Q: Elisabet knows that she must control her anger if she is going to change her bosss mind about supplying more money for her project. To succeed, she must demonstrate the skill of ______ emotions. a. understanding b. using c. managing d. identifying

Q: Treating the other person with respect is which type of confirming response? a. recognition b. acknowledgement c. endorsement d. friendliness

Q: Which of the following is a true statement about organizational trust? a. Those who trust do not put themselves in a vulnerable position. b. It can be quickly developed. c. makes an organization less productive d. imposes an obligation to protect the rights and interests of others

Q: A(n) ______ disconfirming response involves sending messages with multiple or unclear messages. a. tangential b. endorsement c. ambiguous d. impervious

Q: Of the following skill sets, ______ emotions is most difficult to use. a. understanding b. using c. managing d. identifying

Q: In this type of confirming response, one communicator accepts the feelings of the other as legitimate ______. a. endorsement b. acknowledgement c. recognition d. helpfulness