Q&A Hero

Q: Kim always sought to foster a work environment of openness and collaboration. This type of leadership had a positive effect on the team because they saw that Kim sought to build ______. a. honesty b. trust c. confidence d. compromise

Q: Bob was struggling to make a decision. He had a ton of information that he had compiled from the team and he was feeling bogged down in the details. He is expressing ______-oriented category of listener? a. people b. action c. content d. time

Q: What does the H stand for in the HURIER model? a. helping b. hindering c. hearing d. hoping

Q: Which is considered a neutral stance of interaction between self and others? a. dialogue b. monologue c. technical dialogue d. default dialogue index

Q: Which is considered an equal conversation of understanding and a product of an IThou relationship? a. dialogue b. monologue c. technical dialogue d. default dialogue index

Q: Alans team has trouble staying on task. He should employ ______-oriented listening style with his group? a. people b. action c. content d. time

Q: The ______-oriented type of listener is good at evaluating complex messages but can get bogged down in the details. a. people b. action c. content d. time

Q: Which of the following disconfirming responses fails to acknowledge the messages of the other person? a. impersonal b. interrupting c. tangential d. impervious

Q: Judging the truth of a message comes at which stage of the HURIER listening model? a. hearing b. remembering c. evaluating d. interpreting

Q: Refusing to lump people into categories reflects which psychological process of a mindful state? a. creation of new categories b. welcoming new information c. openness to different points of view d. looking to future interaction

Q: Which of the following is a characteristic of interpersonal dialogue? a. scripted and rehearsed responses b. openness to risk c. focus on a specific outcome d. certainty about the feelings of the other party

Q: You can expect to spend most of your time in an organization sending which type of messages? a. dialogue b. technical dialogue c. monologue d. none of these

Q: What is a true statement about dialogue? a. cant be used during conflict b. focuses on the gathering and processing of information c. product of an I-Thou relationship d. does not require much attention

Q: Demitri knew if he wanted to finish his doctoral degree by the end of the term, he would have to re-prioritize his time. The first thing he committed to do was setting a daily schedule and then sticking to it. He even planned a little margin in each day for any urgent items that might come up. He practicing Habit ______. a. 1: be proactive b. 2: begin with the end in mind c. 3: put first things first d. 4: think win-win

Q: As the newest employee, Ava took the initiative to introduce herself to all her new co-workers first. Ava is demonstrating habit ______. a. 1: be proactive b. 2: begin with the end in mind c. 4: think win-win d. 7: sharpen the saw

Q: Which virtue promotes emotional strengths that exercise the will to reach goals in the face of external and internal opposition? a. wisdom b. justice c. love d. courage

Q: Which virtue helps promote civic strengths that make healthy community life possible? a. wisdom b. justice c. love d. courage

Q: Which virtue helps forge connections to the larger world and help supply meaning? a. wisdom b. love c. temperance d. transcendence

Q: Which option is a good start to identifying and clarifying personal values? a. talk to strangers about their values b. delay any introspection c. just move forward regardless of values d. make a list of any of your known personal values

Q: Compassionate individuals who step in to reduce or buffer toxic emotions are called ______. a. laissez faire supervisors b. empathy trainers c. toxin handlers d. therapeutic coaches

Q: Which of the following is not usually an obstacle to pursuing vocation? a. ambition b. service c. avoidance d. power

Q: Which philosophy professor provided practical advice to discovering how personal gifts can serve others? a. John Fisher b. Stephen Covey c. Lee Hardy d. Martin Luther

Q: Which is of the following is NOT a component of moral identity? a. demonstrate integrity b. strong desire to work alone c. positive approach to life d. act consistently across situations

Q: Matt believes he is spiritually healthy because he is clear about his purpose and values. When it comes to spiritual well-being, he would be classified as a(n) ______. a. religionist b. personalist c. communalist d. environmentalist

Q: The ______ of spiritual health deals with the depth and quality of interpersonal relationships a. transcendental b. personal c. communal d. environmental

Q: In organizational spirituality, ______ refers describes how employees bring their entire selves to work. a. meaningful work b. inner life c. community d. connection

Q: All of the following are dangers of incorporating spirituality into the workplace EXCEPT ______. a. spirituality frequently reduces employee productivity b. danger of proselytizing c. some are uncomfortable with the topic d. leaders can use spirituality to manipulate employees

Q: To benefit from a life passage, ______. a. dont look back b. learn resilience c. avoid others d. all of these

Q: The moral ______ type of role model is demonstrates ethical consistency throughout life. a. worker b. hero c. leader d. crisis manager

Q: Exercise, reading, meditation, and building friendships are all activities associated with Habit ______. a. 6: synergize b. 3: put first things first c. 2: begin with the end in mind d. 7: sharpen the saw

Q: Which of the following is NOT a component of a habit, according to Steven Covey? a. knowledge b. rewards c. skill d. desire

Q: The virtue that protects against excess is ______. a. wisdom and knowledge b. courage c. temperance d. transcendence

Q: Which habit is based on the premise that all things are created twice? a. be proactive b. begin with the end in mind c. put first things first d. think win-win

Q: What is good advice about personal values? a. focus on intrinsic values that are naturally satisfying b. avoid focusing on acquiring wealth and possessions c. try to find a good fit between your values and your organizations values d. all of these

Q: You want to go into social work but go into business instead so you can earn more money. Which barrier stands in the way of your following your vocation? a. apathy b. avoidance c. ambition d. pride

Q: Two barriers to discovering vocation are ______. a. forgetfulness and avoidance b. anger and pride c. ambition and avoidance d. time pressures and lack of guidance

Q: What is the GREATEST benefit of following our purpose or vocation? a. personal satisfaction b. more effective service to others c. higher productivity d. channels energies

Q: Which of the following is a DIRECT approach to character development? a. service learning b. developing habits c. observing role models d. reading inspiring stories

Q: Moral ______ type of role model (exemplar) strives to be ethical consistent throughout life. a. leader b. hero c. worker d. friend

Q: Which virtue is based on appreciation of beauty and gratitude? a. wisdom and knowledge b. transcendence c. temperance d. justice

Q: Those who take care of people and things are filling which type of preferred role? a. creating b. leading/contributing c. helping/assisting d. analyzing/solving problems

Q: Which is a benefit of finding a calling? a. fosters perseverance b. equips us for service to others c. increases personal sense of satisfaction d. all of these

Q: All of the following are elements of the organizational spirituality EXCEPT ______. a. inner life b. unity of belief c. community d. meaningful work

Q: Which is a true statement about understanding vocation or calling? a. Only religious people have a sense of calling. b. Vocation refers to our job or career. c. Vocation provides a sense of meaning. d. Only those in high status jobs have a sense of calling.

Q: Discovering your vocation begins with ______. a. finding the right job fit b. identifying your specific concern for others c. determining your unique gifts d. identifying your interests

Q: Of the following, which has the potential to be a moral leader? a. teacher b. manager c. religious leader d. all of these

Q: Habits are considered ______. a. intense life experiences b. unpleasant aspects of the self c. voluntary routines or practices d. inner life, meaningful work, community

Q: Values are considered ______. a. guiding principles b. positive moral traits c. unpleasant aspects of self d. a personal calling

Q: Positive psychologists define virtues as ______. a. guiding principles b. positive moral traits c. a personal calling d. intense life experiences

Q: Cam believes arriving to work 15 min early is extremely important to his work ethic. What value is Cam exercising? a. budget skills b. creativity c. avoidance d. responsibility

Q: Justin struggles with enjoying his job. Which option would NOT be a positive step of action for him to increase his job satisfaction? a. evaluate if his skills and interests are a good fit for the position b. get feedback from his boss or colleague about his strengths and weaknesses c. complain to his supervisor about his work environment d. identify if this job could be an opportunity for growth for his future calling

Q: Describe how spiritual disciplines can be utilized to promote spiritual values and character development within an organization.

Q: Discuss reasons you believe many people do not live out their calling even though they may feel a calling.

Q: Describe a life event that was a passage for you? What steps did you apply and how did those steps help you navigate through the challenging time?

Q: What does it mean to be spiritually healthy?

Q: Outline a strategy for implementing ONE of Coveys seven habits into your life.

Q: Explain why character is often more caught than taught.

Q: Identify the dangers of bringing spirituality into the workplace and how you might address these concerns.

Q: Does spirituality have a place in the workplace? If so, what role should it play?

Q: Evaluate virtue ethics. What strengths and weaknesses do you see in this approach?

Q: Richard Foster identified 12 spiritual disciplines that can be utilized in an organization. Pick one of these disciplines and illustrate how that discipline can be practically applied in a workplace setting.

Q: Whats your experience with service learning? How has this experience shaped your character development?

Q: What advice would you give a friend who wants to pursue a vocation but is prevented from doing so by circumstances beyond his or her control?

Q: Identify and describe four things an individual needs to cope with the realities involved in discovering ones calling.

Q: Identify the five ways toxin handlers can potentially reduce the pain of coworkers.

Q: Name and explain two steps out of the nine-step process for working through the passages of life.

Q: Name and describe four of the values that indicate that an organization is spiritually developed.

Q: How do stories help shape character?

Q: Compare and contrast the two approaches to moral identity.

Q: Define values and outline how they relate to ethical decision-making and behavior.

Q: Describe the characteristics of effective character development programs.

Q: How would you describe someone with strong moral identity?

Q: Explain the two barriers to discovering vocation.

Q: Define vocation.

Q: ______ describes a high degree of compatibility between employee and organizational values.

Q: Workplace spirituality involves the inner life, meaningful work and ______.

Q: Those with high moral ______ define themselves in terms of their ethical commitments.

Q: For character development, the best narratives are both ______ and ______.

Q: Moral ______ respond to moral crises.

Q: A ______ is a positive moral trait or quality.