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Business Ethics
Q:
(p. 53) If an employee leaves a company, the human resource department should host an exit interview to ensure that anything that the organization can learn from the employee's departure is fed back into the company's strategic plan for future growth and development.
Q:
(p. 53) The human resource function within an organization should ideally be directly involved in the creation of a career development program for the employee.
Q:
(p. 53) The human resource function within an organization should ideally be directly involved in the maintenance of the technology in the organization.
Q:
(p. 53) The human resource function within an organization should ideally be directly involved in marketing the organization's products.
Q:
(p. 52) The code of ethics adapted by the American Marketing Association speaks about improving "customer confidence in the integrity of the marketing exchange system."
Q:
(p. 52) Marketing professionals abide by a code of ethics adapted by the American Marketing Association.
Q:
(p. 51) Universal ethics refers to ethical choices that offer the greatest good for the greatest number of people.
Q:
(p. 51) Utilitarianism refers to the theory that suggests actions are taken out of duty and obligation to a purely moral ideal, rather than based on the needs of the situation.
Q:
(p. 50-51) The manufacturing process is responsible for ensuring that the product reaches the hands of a satisfied customer.
Q:
(p. 50) For the R&D team, the real ethical dilemmas come when decisions are made about product quality.
Q:
(p. 50) Given that R&D teams do not interact directly with customers, the potential for ethical dilemmas is nonexistent.
Q:
(p. 49) Research and development (R&D) teams coordinate the recruitment, training, and development of personnel for all aspects of the organization.
Q:
(p. 49) Research and development (R&D) professionals carry the responsibility for the future growth of the organization.
Q:
(p. 48) Human resource management supports each of the key functional areas in a value chain.
Q:
(p. 48) Distribution and marketing are line functions, supporting each of the key functional areas.
Q:
(p. 48) Finance is a key function in a value chain.
Q:
(p. 48) Marketing, sales, and customer service are identified as key functions in a value chain.
Q:
(p. 48) Manufacturing, a primary activity of an organization's value chain, sources components and builds products for an organization.
Q:
(p. 48) A value chain is composed of the key functional inputs that an organization provides in the transformation of raw materials into a delivered product or service.
Q:
(p. 48) An organization's operating culture represents the sum of all the policies and procedures, both written and informal.
Q:
(p. 48) Organizational culture can be defined as the values, beliefs, and norms shared by all the employees and competitors of that organization.
Q:
(p. 48) Shareholders lack interest in the ethical performance of an organization.
Q:
(p. 58) Discuss conflict of interest with an example.
Q:
(p. 56) Discuss the pressures placed on an organization's accounting department to maintain creative bookkeeping techniques.
Q:
(p. 54) Discuss the statement that HR should be at the center of any corporate code of ethics.
Q:
(p. 46) Discuss the potential ethical dilemmas associated with manufacturing.
Q:
(p. 48) What is a value chain? Identify the key functions of a company's value chain.
Q:
(p. 58) A situation in which one relationship or obligation places the individual or organization in direct conflict with an existing relationship or obligation is referred to as a _____.
Q:
(p. 57) The last resort for ethical guidance is the Code of Ethics issued by the _____.
Q:
(p. 56) The _____ is a set of principles that govern the accounting profession.
Q:
(p. 55) The certification by an impartial third-party professional of an organization's financial statements or books as being accurate refers to the _____ function of the organization.
Q:
(p. 54) The _____ function of an organization keeps track of the company's financial transactions by documenting the money coming in and going out and by balancing the accounts at the end of the period.
Q:
(p. 54) The _____ professionals must help ensure that ethics is a top organizational priority.
Q:
(p. 54) The _____ department should ensure that leadership selection and development processes include an ethics component.
Q:
(p. 53) The _____ department carries the responsibility of corporate compliance to all prevailing employment legislation.
Q:
(p. 52) The code of ethics adapted by the _____ speaks about doing no harm, fostering trust, and improving "customer confidence in the integrity of the marketing exchange system."
Q:
(p. 51) _____ refers to the actions that are taken out of duty and obligation to a purely moral ideal, rather than based on the needs of the situation, since the principles are seen to apply to everyone, everywhere, and all the time.
Q:
(p. 51) Ethical choices that offer the greatest good for the greatest number of people refer to the theory of _____.
Q:
(p. 50) For the R&D team, the real ethical dilemmas come when decisions are made about _____.
Q:
(p. 49) The _____ department incorporates customer feedback from market research, competitive feedback from closely monitoring their competition, and strategic input from the organization's senior management team to develop a product design that, hopefully, will allow the organization to capture and maintain a leading position in its market.
Q:
(p. 48) The _____ is the line function that maintains the technology backbone of the organizationdata transfer and security, e-mail communications, internal and external websites, as well as the individual hardware and software needs that are specific to the organization and its line of business.
Q:
(p. 48) The _____ is the line function that coordinates the recruitment, training, and development of personnel for all aspects of the organization.
Q:
(p. 48) A _____ is composed of the key functional inputs that an organization provides during the transformation of raw materials into a delivered product or service.
Q:
(p. 48) An organization's _____ represents the sum of all the policies and proceduresboth written and informalfrom each of the functional departments in the organization in addition to the policies and procedures that are established for the organization as a whole.
Q:
(p. 48) _____ can be defined as the values, beliefs, and norms shared by all the employees of that organization.
Q:
(p. 59) Which of the following statements is true of ethical challenges in organizations?
A. Nonprofit organizations do not face problems with unethical behavior.
B. Profit is the main reason behind bending the rules regularly in the workplace.
C. The pursuit of profit in any circumstance is unethical.
D. Misreporting of actual time worked is not classified as misconduct by employees.
Q:
(p. 58) A company is of the view that what is best for its shareholders, may not be best for its employees and the community. It also believes that the most efficient means to achieve increased profits is to close its factory and move production overseas. This is an example of _____.
A. a disconfirmed expectancy
B. a conflict of interest
C. emotional contagion
D. social loafing
Q:
(p. 58) A situation where one relationship or obligation places the individual or firm in direct dispute with an existing relationship or obligation defines a _____.
A. disconfirmed expectancy
B. conflict of interest
C. ethical ambiguity
D. ethical dilemma
Q:
(p. 57) For the accounting profession, the last resort for ethical guidance and leadership is the Code of Conduct issued by the _____.
A. International Association of Public Accountants
B. Certified Public Accountants Association
C. Accounting Institute of Ethical Conduct
D. American Institute of Certified Public Accountants
Q:
(p. 56) Which of the following represents a legal accounting practice?
A. Taking questionable deductions
B. Overvaluing assets
C. Deferring receipts from one quarter to the next to manage tax liability
D. Underreporting income to decrease the amount paid as taxes
Q:
(p. 56) The accounting profession is governed by a set of _____.
A. generally accepted accounting principles
B. laws for accounting
C. established legal precedents for accounting
D. universal ethics
Q:
(p. 55) The certification of an organization's financial statements or books, by an impartial third-party professional, as being accurate is offered by the _____.
A. auditing function
B. compliance function
C. accounting function
D. financial transactions function
Q:
(p. 54) Which of the following statements is true of the financial functions of an organization?
A. The finance function of an organization can be divided into two distinct areas: primary activities and support activities.
B. The auditing function involves receiving money from customers and using that money to pay employees, suppliers, and all other creditors (taxes and the like), with hopefully enough left over to create a profit that can be either reinvested back into the business or paid out to owners/shareholders.
C. The financial transactions function offers certification of an organization's financial statements, or "books," as being accurate by an impartial third-party professional.
D. The accounting function keeps track of all those financial transactions by documenting the money coming in and money going out and balancing the accounts at the end of the period.
Q:
(p. 54) The _____ keeps track of company financial transactions by documenting money coming in and money going out and balances the accounts at the end of the period.
A. auditing function
B. compliance function
C. accounting function
D. financial transactions function
Q:
(p. 54) Which of the following arguments made by the advocates of ethical business conduct about the human resource department is true?
A. It should sideline issues related to ethics.
B. It should ensure that ethics is given the least priority.
C. It should not include an ethics component in the leadership selection and development processes.
D. It should not be the sole creator of the code.
Q:
(p. 53) Walter's Inc., a cement manufacturing firm, fails to meet the client deadline for delivering 500 kg of cement to QuickContruct Inc. The officer responsible for distribution and sale at Walter Inc. bribes the officer in charge of receiving the consignment at QuickContruct Inc. to alter the date of delivery in the original contract. Which of the following concepts is best illustrated in the above scenario?
A. Ethical dilemma
B. Social loafing
C. Ethical transgression
D. Utilitarianism
Q:
(p. 53) If an employee leaves a company, the _____ department should host an exit interview to ensure that anything the organization can learn from the employee's departure is fed back into the company's strategic plan for future growth and development.
A. research and development
B. marketing
C. finance
D. human resource
Q:
(p. 53) Ideally, the human resource function within an organization should be directly involved in:
A. the documentation of disciplinary behavior and remedial training, if needed.
B. the maintenance of the technology in the organizationdata transfer and security, e-mail communications, internal and external websites, and so on.
C. the marketing of the organization's products.
D. the incorporation of customer feedback from market research and competitive feedback from closely monitoring the competitors.
Q:
(p. 53) Which of the following is a human resource function within an organization?
A. Incorporation of customer feedback and competitive feedback
B. Maintenance of the technology in the organization
C. Marketing of the organization's products
D. Documentation of periodic performance reviews
Q:
(p. 53) Amanda heads the human resource department in Elenear Enterprises. The management has entrusted her with certain functions. Within the organization, Amanda should be directly involved in:
A. the marketing of the organization's products.
B. the maintenance of the technology in the organization.
C. the recruitment and selection of the right candidates for different positions.
D. the incorporating of customer feedback and competitive feedback.
Q:
(p. 53) Which department in an organization is in charge of the orientation of the newly hired employees?
A. Finance
B. Human resources
C. Information systems
D. Marketing
Q:
(p. 53) ThinkNow is an advertising firm based in Dallas, Texas. One of their departments is in charge of the hiring process and is responsible for orientation of the newly hired employees. Which of the following areas does this department represent?
A. Finance
B. Human resources
C. Research and development
D. Information systems
Q:
(p. 52) The code of ethics adapted by the _____ speaks about doing no harm, fostering trust, and improving "customer confidence in the integrity of the marketing exchange system."
A. American R&D Association
B. HR Professionals of America
C. American Marketing Association
D. Marketers' Ethics Resource Center
Q:
(p. 52) Marketing professionals abide by a code of ethics adapted by the _____.
A. Society for Marketing Resources
B. American Marketing Association
C. American Ethics Association
D. Marketers' Ethics Resource Center
Q:
(p. 51) _____ refers to the actions placed within a strictly moral context instead of basing actions on the needs of the particular situation.
A. Moral obligation theory
B. Virtue ethics
C. Freudian theory
D. Universal ethics
Q:
(p. 51) Which of the following refers to the actions that are taken out of duty and obligation to a purely moral ideal, rather than based on the needs of the situation, since the principles are seen to apply to everyone, everywhere, and all the time?
A. Moral obligation theory
B. Virtue ethics
C. Freudian theory
D. Universal ethics
Q:
(p. 51) Ethical choices that offer the greatest good for the greatest number of people refer to the theory of _____.
A. moral obligation
B. utilitarianism
C. absolute advantage
D. liberalism
Q:
(p. 51) Which of the following statements is true of marketing?
A. The marketing process is responsible for ensuring that the product design meets all the required specifications.
B. Marketers see themselves as responsible for ensuring product quality.
C. Marketers see themselves as providing products (or services) to customers who have already expressed a need for and a desire to purchase those products.
D. The marketing process is responsible for ensuring that the product gets manufactured within the stipulated period of time.
Q:
(p. 50-51) ExoticCrafts Inc., a handicraft manufacturing company, has an established marketing department. Which of the following functions is the marketing department most likely to carry out?
A. Managing individual hardware and software needs that are specific to the organization and its line of business.
B. Ensuring that the products reach the hands of a satisfied customer.
C. Coordinating the recruitment, training, and development of personnel for all aspects of the organization.
D. Certifying the accuracy of the company's financial statements.
Q:
(p. 49-50) Cathy heads the R&D team of Anderson Enterprises. Which of the following R&D functions should Cathy and her team undertake in the firm to allow the organization capture and maintain a leading position in its market?
A. Cathy and her team should manage individual hardware and software needs that are specific to the organization and its line of business.
B. Cathy and her team should coordinate the recruitment, training, and development of personnel for all aspects of the organization.
C. Cathy and her team should certify the accuracy of the company's financial statements.
D. Cathy and her team should make a complex set of risk assessments and technical judgments in order to deliver a product design.
Q:
(p. 49) Brendon joins Almer Inc. as the head of the research and development (R&D) team. Which of the following functions is Brendon likely to undertake in his new role to allow the organization capture and maintain a leading position in its market?
A. Brendon incorporates customer feedback from market research and competitive feedback from closely monitoring the organization's competition.
B. Brendon coordinates the recruitment, training, and development of personnel for all aspects of the organization.
C. Brendon certifies the accuracy of the company's financial statements.
D. Brendon maintains the technology backbone of the organizationdata transfer and security, e-mail communications, internal and external websites, and so on.
Q:
(p. 49) The research and development (R&D) department of an organization:
A. is solely responsible for creating employees' career development programs.
B. has a minute impact on the success of the organization.
C. carries the responsibility for the future growth of the organization.
D. is the most important department of the organization.
Q:
(p. 49) Which of the following statements is true of a company's value chain?
A. Marketing, sales, and customer service are the support activities.
B. The research and development department coordinates the recruitment, training, and development of personnel for all aspects of the organization.
C. The marketing department sources the components and builds the product.
D. Supply chain management and operations are primary activities.
Q:
(p. 48) Which of the following serves as a support line function to key functional areas in an organization's value chain?
A. Advertising
B. Manufacturing
C. Human resources management
D. Distribution
Q:
(p. 48) _____ serves as a support line function to key functional areas in an organization's value chain.
A. Technology
B. Manufacturing
C. Supply chain management
D. Distribution
Q:
(p. 48) According to the value chain of an organization, which of the following is a line function of an organization?
A. Operations
B. Supply chain management
C. Distribution
D. Product research and development
Q:
(p. 48) According to the value chain of an organization, which of the following is a support activity?
A. Operations
B. General administration
C. Distribution
D. Supply chain management
Q:
(p. 48) According to the value chain of an organization, which of the following is a primary activity?
A. Human resources management
B. General administration
C. Supply chain management
D. Systems development
Q:
(p. 48) According to the value chain of an organization, which of the following is classified as a primary activity?
A. Human resources management
B. General administration
C. Systems development
D. Sales and marketing
Q:
(p. 48) A(n) _____ is composed of the key functional inputs that an organization provides in the transformation of raw materials into a delivered product or service.
A. value chain
B. code of ethics
C. organizational culture
D. strategic CSR