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Business Ethics
Q:
(p. 48) Which of the following statements is true of a value chain?
A. It includes the values, beliefs, and norms shared by all the employees of that organization.
B. It represents the sum of all the policies and proceduresboth written and informalfrom each of the functional departments in the organization.
C. It is composed of the key functional inputs that an organization provides in the transformation of raw materials into a delivered product or service.
D. It refers to the actions that are taken out of duty and obligation to a purely moral ideal, rather than based on the needs of the situation.
Q:
(p. 32-33) Describe the four commonly held rationalizations, identified by Saul Gellerman, which can lead to misconduct.
Q:
(p. 31) What are the three principles available to resolve an ethical dilemma? Are they always successful?
Q:
(p. 28) Discuss five major changes that have taken place in the business environment over the last five decades.
Q:
(p. 27) What function does an organization's code of ethics perform?
Q:
(p. 24) What are the perspectives from which business ethics can be approached?
Q:
(p. 32-33) Companies that rely on the deterrents of _____ and spot checks make headway in discouraging unethical behavior.
Q:
(p. 31) Utilizing the _____ principle to resolve an ethical dilemma involves considering what would happen if everybody made the same decision as you.
Q:
(p. 31) Utilizing the _____ principle to resolve an ethical dilemma involves considering the decision that would provide the greatest good for the greatest number of people.
Q:
(p. 30) An _____ is a situation in which there is no obvious right or wrong decision, but rather a right or right answer.
Q:
(p. 28) The 2002 _____ has introduced greater accountability for chief executive officers and boards of directors in signing off on the financial performance records of the organizations they represent.
Q:
(p. 28) Codes of ethics have matured from cosmetic public relations documents into _____ documents that an increasing number of organizations are now committing to share with all their stakeholders.
Q:
(p. 28) Corporate ethics has moved from the domain of legal and human resource departments into the _____ with the appointment of corporate ethics officers with clear mandates.
Q:
(p. 28) The issue of corporate social responsibility has advanced from an abstract debate to a core _____ issue with clearly established legal liabilities in the last five decades.
Q:
(p. 27) As a message to its stakeholders, an organization's _____ should represent a clear corporate commitment to the highest standards of ethical behavior.
Q:
(p. 26) A company's _____ should clarify its cornerstonesits mission, values, and principlesto its managers, employees, and stakeholders.
Q:
(p. 26) The _____ is a company's written standards of ethical behavior that are designed to guide managers and employees in making the decisions and choices they face every day.
Q:
(p. 26) According to the _____, a company's code of ethics should be a central guide to support day-to-day decision making at work.
Q:
(p. 25) _____ is the system that directs and controls business corporations.
Q:
(p. 25) The standard of _____ is extent to which the officers of a corporation are fulfilling the duties and responsibilities of their offices to the relevant stakeholders.
Q:
(p. 24) Creditors, vendors, customers, suppliers, and wholesalers are all examples of an organization's _____.
Q:
(p. 24) Business ethics can be approached from two different perspectives. The _____ perspective recommends what should be happening.
Q:
(p. 24) Business ethics can be approached from two different perspectives. The _____ perspective is the evaluation of the degree to which the observed customs, attitudes, and rules can be said to be ethical.
Q:
(p. 24) Business ethics can be approached from two different perspectives. The _____ perspective simply documents what is happening.
Q:
(p. 24) Business ethics can be approached from two different perspectives. The _____ perspective is a summation of the customs, attitudes, and rules that are observed within a business.
Q:
(p. 24) _____ is the application of ethical standards to business behavior.
Q:
(p. 34) How can companies reduce unethical behavior in their companies?
A. By disciplining unethical behavior in private
B. By creating and maintaining a corporate culture of trust
C. By giving their CEOs more power than their boards of directors
D. By not conducting audits and spot checks
Q:
(p. 32-33) The belief that an activity is safe because it will never be found out is a common rationalization behind an employee's unethical conduct. What can an organization do to deter unethical behavior based on this rationalization?
A. Managers should take punitive action in private.
B. Managers should punish the individual publicly.
C. Managers should ideally ignore first-time offenders.
D. Managers should reprimand the individual discretely.
Q:
(p. 32-33) Companies can discourage unethical behavior in their employees by:
A. disciplining repeat offenders in private.
B. conducting regular audits and random spot checks.
C. not adopting a formal code of ethics.
D. giving their CEOs more power than their boards of directors.
Q:
(p. 31) Which of the following is true of the three principles for resolving an ethical dilemma?
A. They predict the behavior of other people involved in the situation.
B. They don't offer a perfect solution or resolution for every situation.
C. They need to be applied simultaneously in order to be effective.
D. They can only be applied to situations involving personal issues.
Q:
(p. 31) The _____ is the principle for resolving an ethical dilemma that considers doing unto others as you would have them do unto you.
A. Golden Rule
B. formative perspective
C. oscillatory approach
D. Egocentric Rule
Q:
(p. 31) The _____ principle for resolving an ethical dilemma considers what would happen if everyone made the same decision as you.
A. rules-based
B. ends-based
C. Golden Rule
D. Volcker's Rule
Q:
(p. 31) The _____ principle for resolving an ethical dilemma considers which decision would provide the greatest good for the greatest number of people.
A. ends-based
B. rules-based
C. Golden Rule
D. Volcker's Rule
Q:
(p. 30) _____ refers to a situation in which there is no obvious right or wrong decision, but rather a right or right answer.
A. Status Paradox
B. Freedman's Paradox
C. Ansoff's Matrix
D. Ethical Dilemma
Q:
(p. 28) The _____ of 2002 introduced greater accountability for chief executive officers and boards of directors in signing off on the financial performance records of the organizations they represent.
A. Comstock Act
B. Federal Corrupt Practices Act
C. Sarbanes-Oxley Act
D. National Banking Act
Q:
(p. 28) Over the last five decades, codes of ethics:
A. have matured from performance-measurement documents to cosmetic public relations documents.
B. have been adopted by fewer corporations because employees and managers no longer need guidance.
C. have been adopted by an increasing number of organizations who share them with all their stakeholders.
D. have relieved chief executive officers from the control mechanisms used by the board of directors.
Q:
(p. 28) Over the last five decades, codes of ethics have matured from cosmetic public relations documents into _____ documents.
A. profit-oriented
B. financial-assessment
C. performance-measurement
D. expenditure-maximization
Q:
(p. 28) Which of the following is true of corporate ethics?
A. It has advanced from a core performance-assessment issue to an abstract debate.
B. It does not require the senior executives of a company to be accountable to stakeholders.
C. It no longer deals with performance measurement, but with cosmetic public relations.
D. It has moved from the domain of legal departments into the organizational mainstream.
Q:
(p. 28) Over the last five decades, corporate ethics has moved from the domain of human resource departments into the _____.
A. legal department
B. finance and accounting department
C. talent management portfolio
D. organizational mainstream
Q:
(p. 28) Which of the following changes has occurred in the business environment over the last five decades?
A. The code of ethics has moved from performance-measurement documents to cosmetic public relations documents.
B. Senior executives of a company are no longer required to be accountable to the board of directors and their stakeholders.
C. Corporate ethics has moved from the organizational mainstream into the domain of legal and human resource departments.
D. Corporate social responsibility has advanced from an abstract debate to a core performance-assessment issue.
Q:
(p. 28) Over the last five decades, the issue of corporate social responsibility has advanced from an abstract debate to a core _____ issue with clearly established legal liabilities.
A. performance-assessment
B. profit-oriented
C. internal-relations
D. profit-minimization
Q:
(p. 27) As an internal document, the code of ethics should represent a clear guide to _____ in making the decisions and choices they face every day.
A. managers and employees
B. competitors and consumers
C. stockholders and shareholders
D. retailers and wholesalers
Q:
(p. 27) Which of the following is true of codes of ethics?
A. Fewer small businesses adopt a formal code of ethics now than they did in the past.
B. The codes are structured to empower employees to make effective decisions confidently.
C. The codes prescribe appropriate courses of action for every business situation in detail.
D. Fewer international organizations adopt a formal code of ethics now than in the past.
Q:
(p. 26) Which of the following functions does the code of ethics perform?
A. It clarifies an organization's cornerstones to its employees, managers, and stakeholders.
B. It allows the board members of an organization to be accountable only to themselves.
C. It allows chief executive officers unrestrained power in the decision-making process.
D. It works with the standards of corporate governance to limit employees' independence.
Q:
(p. 26) A(n) _____ is defined as a central guide that supports day-to-day decision making at work.
A. business matrix
B. code of ethics
C. internal channel
D. external channel
Q:
(p. 26) The code of ethics is intended to:
A. prevent managers and employees from making everyday decisions unsupervised.
B. guide managers and employees in making sound decisions and choices every day.
C. liberate the chief executive officer from any constraints placed by the board of directors.
D. decrease the independence of the board of directors and reduce the power of shareholders.
Q:
(p. 26) "Business ethics" is sometimes considered an oxymoron because:
A. small, new businesses tend to be less honest than large, established businesses.
B. the recent spate of financial scandals portrays organizations as fundamentally unethical.
C. the standard of corporate governance has been at its highest level in the last decade.
D. local businesses tend to have fewer accounting scandals than international businesses.
Q:
(p. 25) Which of the following is true of the standard of corporate governance?
A. It is a set of guidelines that has been universally adopted by all business organizations.
B. It does not ensure that an organization's officers fulfill their obligations to stakeholders.
C. It focuses on establishing a leadership pipeline for an organization.
D. It appears to be at its lowest level in recent business history.
Q:
(p. 25) The standard of corporate governance:
A. allows select corporations to monitor the ethical conduct of government officials.
B. plays no role in regulating the ethical behavior of senior executives in an organization.
C. ensures that officers of an organization fulfill their obligations to their stakeholders.
D. plays no role in regulating the ethical behavior of employees in an organization.
Q:
(p. 25) Which of the following is true of corporate governance?
A. It plays no role in enforcing ethical behavior in the workplace.
B. It is the process by which the government nationalizes corporations.
C. It is the system by which business corporations are directed and controlled.
D. It is the entity responsible for the execution of a company's CSR policy.
Q:
(p. 25) _____ is the system that directs and controls business organizations.
A. Business structuralism
B. Organizational resonance
C. Retail optimization
D. Corporate governance
Q:
(p. 24) GeoTransmit, a large multinational telecommunications company, decided to hide the extensive debt and losses it was accumulating from its investors. Its fraudulent accounting behavior was eventually discovered, however, and the company went bankrupt. Which of the following is true of GeoTransmit and its stakeholders?
A. The different stakeholders of GeoTransmit will be affected in different ways.
B. Geotransmit's decision to hide its losses from investors will not impact the economy.
C. None of GeoTransmit's stakeholders will be affected adversely by its decision.
D. GeoTransmit's decision to hide its losses from investors cannot be considered unethical.
Q:
(p. 24) Which of the following is true of stakeholders?
A. Not every stakeholder is relevant in every business situation.
B. The stakeholders of an organization are not affected by its unethical behavior.
C. The cancellation of an organization's dividends has no impact upon stakeholders.
D. Creditors are not considered the stakeholders of an organization.
Q:
(p. 24) A _____ is defined as someone with a share or interest in a business enterprise.
A. stakeholder
B. moderator
C. mediator
D. crossholder
Q:
(p. 24) Which of the following is true of business ethics?
A. The descriptive dimension of business ethics evaluates the degree to which the observed customs, attitudes, and rules of a business are ethical.
B. Business ethics should ideally not reflect the ethical concepts of the society within which an organization functions.
C. The normative dimension of business ethics is a summation of the customs, attitudes, and rules that are observed within a business.
D. Business ethics should not be applied as a separate set of moral standards or ethical concepts from general ethics.
Q:
(p. 24) Which of the following perspectives of business ethics is involved in recommending what should be happening?
A. Delineative
B. Normative
C. Formative
D. Descriptive
Q:
(p. 24) Which of the following perspectives of business ethics is a simple documentation of what is happening?
A. Arbitrative
B. Normative
C. Prescriptive
D. Descriptive
Q:
(p. 24) Business ethics can be approached from two different perspectives. The _____ perspective evaluates the degree to which the observed customs, attitudes, and rules can be considered ethical.
A. descriptive
B. prohibitive
C. normative
D. preventative
Q:
(p. 24) Business ethics can be approached from two different perspectives. The _____ perspective is a summation of the customs, attitudes, and rules that are observed within a business.
A. descriptive
B. normative
C. preventative
D. prescriptive
Q:
(p. 24) Business ethics:
A. involves applying ethical and moral standards to business behavior.
B. should be applied as a separate set of moral standards from general ethics.
C. deals exclusively with the ethical behavior of stakeholders and shareholders.
D. can by understood from two perspectivespreventative and prohibitive.
Q:
(p. 24) _____ is the application of standards of moral behavior to business situations.
A. Business structuralism
B. Business contingence
C. Business ethics
D. Business sourcing
Q:
(p. 32) The belief that an activity is safe because it will never be found out or publicized is one of the commonly held rationalizations, identified by Saul Gellerman, which can lead to unethical behavior.
Q:
(p. 32) The notion that anything which isn't specifically labeled as wrong must be OK encourages ethical actions in employees prone to unethical behavior.
Q:
(p. 32) The ethicalness of an activity is determined by the number of people who take the action.
Q:
(p. 31) The three principles by which ethical dilemmas are resolved are successful in all situations.
Q:
(p. 31) When trying to resolve an ethical dilemma, the Golden Rule principle considers only legal aspects of the problem.
Q:
(p. 31) Utilizing the rules-based principle to resolve an ethical dilemma necessitates focusing exclusively on which decision would provide the greatest good for the greatest number of people.
Q:
(p. 31) Utilizing the ends-based principle to resolve an ethical dilemma necessitates focusing solely on the decisions that other people in your situation would arrive at.
Q:
(p. 31) Once the type of ethical conflict has been determined, there are two principles by which it can be resolved: Volcker's Rule and Campbell's Rule.
Q:
(p. 30) An ethical dilemma is a situation in which there is no obvious right or wrong decision, but rather a right or right answer.
Q:
(p. 29) International ethics centers that serve the needs of global businesses were formed in the 1960s.
Q:
(p. 29) The major ethical dilemma of the 2000s is the employee versus management mentality.
Q:
(p. 28) The 2002 Sarbanes-Oxley Act introduced greater accountability for chief executive officers and boards of directors in signing off on the financial performance records of the organizations they represent.
Q:
(p. 28) Codes of ethics have matured from performance-measurement documents into cosmetic public relations documents.
Q:
(p. 28) Over the last five decades, corporate ethics has shifted from the organizational mainstream into the domain of legal and human resource departments.
Q:
(p. 28) The issue of corporate social responsibility has advanced from an abstract debate to a core performance-assessment issue with clearly established legal liabilities.
Q:
(p. 27) An organization's code of ethics does not pertain to the everyday functioning of its managers and employees.
Q:
(p. 27) An organization's code of ethics has no relevance to its employees.
Q:
(p. 27) An organization's code of ethics has no relevance to its stakeholders.
Q:
(p. 27) As a message to its stakeholders, an organization's code of ethics should represent a clear corporate commitment to the highest standards of ethical behavior.