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Business Ethics
Q:
The three levels of Kohlberg's stages of moral development are distinguished by ___________.
a) an individual's needs and wants
b) an individual's relationship with him/herself
c) an individual's universal principles
d) an individual's relationship with society
e) none of the above
Q:
In the most developed stages of moral reasoning, individuals rely on _______________ for determining right and wrong.a) group norms and rulesb) universal ethical principlesc) egoismd) none of the abovee) all of the above
Q:
In Kohlberg's theory of moral development, individuals in the early stages rely on ____________ for determining right and wrong.
a) their parents' wishes
b) their sense of justice
c) avoiding punishment
d) none of the above
e) all of the above
Q:
In Kohlberg's theory of moral development, the conventional level of moral reasoning is based on which of the following:
a) applying abstract universal principles
b) considering the interests of others
c) the interests of the individual
d) obedience-and-punishment orientation
e) none of the above
Q:
In Kohlberg's theory of moral development, the preconventional level of moral reasoning is based on which of the following:
a) obedience-and-punishment orientation
b) applying abstract universal principles
c) considering the interests of others
d) considerations of pleasing others
e) none of the above
Q:
In Kohlberg's theory of moral development, the postconventional level of moral reasoning is based on which of the following:
a) applying abstract universal principles
b) applying the laws of society
c) applying group membership standards
d) considering benefit to the individual
e) none of the above
Q:
Which of the following is not considered one of Kohlberg's six stages of moral development?a) social-contract orientationb) universal ethical principles orientationc) obedience-and-punishment orientationd) blank slate orientatione) none of the above
Q:
Which of the following views of human nature have implications for the way ethical issues are addressed by management?a) humans are born with prior knowledge of right and wrongb) humans are born goodc) humans are born with inherited sind) humans are "blank slates"e) all of the abovef) none of the above
Q:
Which of the following is not a competitive advantage associated with ethical organizations?
a) employee motivation and productivity
b) employee recruitment
c) reputational equity
d) all of the above
e) none of the above
Q:
Monitoring costs can be incurred by organizations for which of the following reasons:
a) employee surveillance
b) increased supervision costs
c) new rules and regulations
d) all of the above
e) none of the above
Q:
Employee theft can include which of the following:
a) stealing money
b) stealing time
c) stealing products
d) all of the above
e) none of the above
Q:
Which of the following operational areas are not confronted with ethical issues?
a) upper management
b) secretaries/administrative assistants
c) mid-level management
d) boards of directors
e) none of the above
Q:
Which of the following items is not a cost associated with unethical behaviors?a) legal costsb) employee theftc) reputation costsd) investor confidencee) monitoring costs
Q:
Which of the following groups or individuals are considered stakeholders in business?
a) employees
b) competitors
c) suppliers
d) consumers
e) all of the above
Q:
Develop a brief objective statement for a dental hygienist seeking a position in a periodontal practice.
Q:
What is the advantage of sending a thank-you letter?
Q:
Raises based on employee performances and skills are ________ raises.
Q:
The dental hygienist who is paid a flat rate regardless of how much production is gained or the number of patients seen in a day describes ________ compensation.
Q:
List five major categories that may be found in an office policy manual.
Q:
Describe two differences between leadership and management skills.
Q:
Policy manuals help decrease misunderstandings about what the practice will provide to its staff members as well as expectations of employees.
a. true
b. false
Q:
Employment contracts may include all of the following except
a. positions and duties.
b. evaluation periods.
c. pay schedule.
d. birth date.
Q:
When preparing for interviews, it is wise to list negotiable items in advance so that you meet your personal goals.
a. true
b. false
Q:
A cover letter introducing the resume and the applicant needs to be lengthy and describe all of the potential employee's qualifications that meet the position.
a. true
b. false
Q:
Well-constructed resumes will include all of the following except
a. education.
b. experience.
c. salary requirements.
d. an objective statement.
Q:
For a working interview, the potential dental hygienist should avoid requesting compensation.
a. true
b. false
Q:
Many potential employers will seek characteristics that will enhance or fit into their practice. These may include all of the following except
a. personality.
b. hair color.
c. a positive attitude.
d. self-motivation.
Q:
When interviewing for a new position, it is wise to prepare for interviewing the potential employer.
a. true
b. false
Q:
Advantages for temporary dental hygiene positions include all of the following except
a. benefits.
b. allowing for introduction into many practices.
c. allowing for working when needed or desired.
d. allowing for short- or long-term positions.
Q:
The majority of surveys regarding the lack of dental hygienists throughout the country indicate that
a. there is a true shortage in all areas.
b. there is an overall maldistribution.
c. there is no shortage.
d. none of the above.
Q:
Match the description to one of the states listed below._____ 1/ Any dental hygiene services specified in the affiliated practice agreement except root planing, local anesthesia, nitrous oxide, or placing sutures can be done unsupervised._____ 2/ Services are provided in hospitals, long-term care facilities, and public and migrant health facilities, and must be authorized by the dentist._____ 3/ Full scope of practice and procedures authorized by the board are delegatedby the dentist._____ 4/ All dental hygiene services (except local anesthesia and nitrous oxide) may be provided once to each patient; to perform repeat services other than assessment, screening, and fluoride, dentists must examine; settings are mainly public health and institutions._____ 5/ The Department of Health may authorize a dental hygienist to provide preventive treatment to children unsupervised._____ 6/ The dentist may authorize a dental hygienist to perform services one time outside of the dental office setting prior to the dental examination._____ 7/ Dental hygienists may obtain a public health endorsement to work as public health/dental health hygienists in schools, community centers, hospitals, and nursing homes without supervision._____ 8/ Under general supervision, a prophylaxis, fluoride, and sealants can be performed if the dental hygienist is contacted or employed by the Department of Health and Environmental Control._____ 9/ Dental hygienists must obtain a limited license for public health settings; services include prophylaxis, fluoride, root planing, sealant polish restorations, x-rays for diagnosis by a dentist, and oral cancer screening._____ 10/ A dental hygienist can work in any setting (private or public) and perform dental hygiene duties; the dentist must be available for diagnosis, consultation, and evaluation.
Q:
List the criteria to qualify for the RDHAP program in California.
Q:
The three students of the first class, who graduated from the program on December 12, 2008 are known as _______________________________________.
Q:
Minnesota Governor Tim Pawlenty signed _____________, a bill establishing the advanced dental therapist.
Q:
_____________other nations have some model of dental hygiene or oral health care provider other than a dentist.
Q:
Dental therapists are serving a population of over _____ million in Tanzania.
Q:
Describe how dental therapists began in Britain.
Q:
Explain the role of the lobbyist when working to change dental practice acts.
Q:
Legislation in 1986 allowing independent or unsupervised practice for dental hygienists occurred in ______________.
Q:
Legal success was realized in 1998 with the licensure in California for the __________________.
Q:
The U.S. Surgeon General's Report addressed the oral health of America for the first time in the year ______.
Q:
Owning radiographic equipment is now included for the independent dental hygienist practicing in
a. California.
b. Alaska.
c. Maine.
d. Colorado.
Q:
Radiographs and administration of local anesthetic and nitrous oxide sedation still require direct supervision in Colorado for those practicing independently.
a. true
b. false
Q:
California currently has four schools offering the RDHAP program in the online format.
a. true
b. false
Q:
The focus of the RDHAP curriculum includes all of the following except
a. information technology.
b. medically complex patients.
c. pharmacology.
d. practice management.
Q:
Dental therapists in New Zealand can perform all of the following duties except the
a. examination of oral tissues, diagnosis of dental caries, and recognition of abnormalities.
b. administration of local anesthetic using dentoalveolar infiltration, inferior dental
nerve block, and topical local anesthetic techniques.
c. extraction of permanent teeth.
d. taking of impressions for the construction and fitting of mouthguards.
Q:
Minnesota began using dental therapists before any other state in the United States.
a. true
b. false
Q:
Dental therapists are more common in countries other than the United States.
a. true
b. false
Q:
In 1999, Texas dental hygienists began practicing in what is termed a collaborative practice based on criteria that had been established by a committee and state governing board.
a. true
b. false
Q:
In 1986, California began its Health Manpower Pilot Project (HMPP #139) designed to study the safety of and access to dental hygiene services in unsupervised settings.
a. true
b. false
Q:
New Mexico dental hygienists began practicing in what is termed a collaborative practice, which includes all of the following settings except
a. schools.
b. nursing care facilities.
c. owner-operated free-standing dental hygiene practices.
d. private practices.
Q:
Match the description to one of the terms listed below._____ 1/ An appointment made by a patient upon completion of a dental hygiene treatment._____ 2/ A reminder card sent to patients requesting they schedule an appointment._____ 3/ Insurance plan designed and offered by a government agency._____ 4/ The dentist is compensated a fixed fee for the number of patients enrolled in an insurance plan._____ 5/ Obtaining information from an insurance company regarding the benefits for specific procedures prior to treatment._____ 6/ The total amount it costs to operate a business._____ 7/ The total amount generated by the number and type of procedures performed._____ 8/ The pilot project conducted in California._____ 9/ Insurance coverage offered by private entities from which the consumer must obtain treatment in specific facilities._____ 10/ Specific identification for dental hygiene procedures used when submitting for third-party payment.
Q:
In geographic areas where dental hygiene positions rarely open, describe how you can get work and get to know the practices and dentists.
Q:
What are the limitations for dental services for consumers on state assistance?
Q:
Identify three difficulties that may occur when working in a practice with two other dental hygienists.
Q:
List the advantages and disadvantages for advance-appointment continuing care systems.
Q:
Why do patients want most planned treatment procedures preauthorized?
Q:
What is capitation and how does it benefit the consumer?
Q:
Explain how dental coverage for a PPO works.
Q:
The total cost of all dental procedures performed in the practice is known as ________.
Q:
Any dental practice will expect the dental hygiene department to be ________.
Q:
Recognizing the causes (etiology) that resulted in poor oral health is part of the ________.
Q:
A big drawback to adding a dental hygienist to a practice is the added expense with no significant revenue.
a. true
b. false
Q:
The term overhead is often used to describe the
a. cost of marketing.
b. cost of doing business.
c. overhead patient light.
d. revenue collected by the practice.
Q:
Working as a public health dental hygienist does not help in educating community organizations as to the need for access to care.
a. true
b. false
Q:
Being the person in charge focuses on the key qualities most commonly used to describe leadership.
a. true
b. false
Q:
A new licentiate should discuss time management with a potential employer.
a. true
b. false
Q:
One of the disadvantages of advance appointments in the continuing care system is they
a. allow for all patients to maintain oral health in a timely interval.
b. are more convenient for the front office personnel.
c. do not allow for new patients to see the dental hygienist after the initial exam.
d. do not allow the dental hygienist to plan for vacation.
Q:
Usual and customary fees are designed to keep all dental practices in a geographic area from charging significantly more than other practices.
a. true
b. false
Q:
New graduates may have limited strengths in clinical abilities and knowledge. Building rapport with patients may include all of the following except
a. being honest about how much time is needed for appointments while gaining speed and familiarity with the new position.
b. consulting with the dentist and other dental hygienists in the practice about when patients are referred to the specialist
c. discussing which type of treatment cases will be scheduled with the experienced dental hygienist and which will be scheduled with you.
d. accepting management responsibility within the first 6 months of practice.
Q:
Under direct supervision, an auxiliary may perform duties allowed within the licensure while a supervising dentist is not present.
a. true
b. false
Q:
Dental/Dental Hygiene Practice Acts regulate the oral health professional's relationship with the
a. state.
b. consumer.
c. professional association.
d. internal revenue service.
e. federal trade commission.
Q:
Match the description to one of the terms listed below._____ 1/ Each state offering this type of practice will have its own definition in the practice act._____ 2/ Identifies the monies due to a practice by its patients._____ 3/ The amount and cost of services provided to patients._____ 4/ The dentist is the primary or only decision maker._____ 5/ A management style that allows input from all employees._____ 6/ Each member of the dental team can substitute for another._____ 7/ Requires a variety of programs designed to promote and protect a company's image._____ 8/ Allows for training on the job by the dentist._____ 9/May include sponsorship, oral health articles, and media advertising._____ 10/ Can assist in increased production for the practice via sales.
Q:
Identify advantages for hiring a practice management consultant.
Q:
________ deals with the image of the practice.
Q:
Identify disadvantages for a "free rein" employment environment.
Q:
List four key points that an office policy manual should include as the practice hires
employees.
Q:
Develop a mission statement for a new periodontal practice in the community.
Q:
Two key skills that employers seek in a dental hygienist other than clinical skills include ________ and ________.
Q:
List marketing strategies identified in the chapter that can be advantageous to the practice.