Q&A Hero

Q: List three reasons a practice will want to consider designing a marketing plan.

Q: Disadvantages for a practice including a profit center include ________ and ________ issues.

Q: Dental hygienists often recommend products to patients due to the products' ________.

Q: One reason for a practice to continue marketing strategies is that people relocate to and from the area. a. true b. false

Q: When you are a new employee, patients expect that you are familiar with all aspects of treatment procedures and the location of materials in the office. a. true b. false

Q: The "huddle" or morning meeting is designed for staff to meet and discuss items such as daily schedules, staffing requirements for certain case types, required patient examinations, and how to accommodate dental emergencies. a. true b. false

Q: The "overhead" of a dental practice includes all of the following except a. supplies. b. employee salaries. c. employee benefits. d. production.

Q: Social and managerial processes by which individuals and groups obtain what they need and want through an exchange of products with others defines a. public relations. b. public image. c. marketing. d. promotion.

Q: Job description, benefits, office hours, and dental treatment procedures are components of a. office policy manuals. b. employment contracts. c. exposure control manuals. d. all of the above.

Q: Management of a practice that does not allow for open communication or exchange of ideas describes a. authoritative management b. participatory management c. chaotic management d. free rein management

Q: One of the reasons for failure of a practice management system implemented into any office might include that a. all staff members participate. b. the consultant fees are affordable. c. the system does not fit every aspect of the practice. d. all of the above.

Q: Practice management consultants focus on business aspects of the practice. These include all of the following except a. profits. b. employee benefits. c. employee hiring criteria. d. production.

Q: During the 1970s and 1980s, dental schools began to understand the need to incorporate practice management courses into their curricula a. to increase the knowledge of the front office staff. b. so that the dentist could learn to manage staff members. c. as a required course in the many state practice acts. d. because the dental practice must operate like a small business.

Q: Match the description to one of the terms listed below._____ 1/ Health care for indigent or low-income individuals._____ 2/ U.S. Federal government health care for individuals over 65 years of age._____ 3/ Employer or supervisor is responsible for action of employee._____ 4/ A form of managed care._____ 5/ Equal treatment is a must for everyone._____ 6/ Allocation of resources based on the most benefit and the least harm._____ 7/ Limits referrals to specialists._____ 8/ Set of criteria established by the U.S. government for nondiscrimination._____ 9/ Concerned with the fair distribution of scarce resources among members of the population._____ 10/ Need is not a prime factor in the distribution of resources.

Q: Intimate partner violence is also a term used for _______________.

Q: According to the ________________ Act, an individual cannot be discriminated against because of race, color, religion, national origin, gender, or pregnancy.

Q: ________ is U.S. federal government health care assistance for individuals 65 years or older.

Q: ________ is U.S. federal government health care assistance, enacted by each state, for indigent or low-income persons.

Q: Name one way a dental hygienist can act as an advocate.

Q: Identify one cultural barrier to access to care.

Q: The most common abuse to the elderly is ________.

Q: After recognizing and documenting, you should report possible child abuse to ______.

Q: Changing laws regarding the supervision of dental hygienists may increase access to preventive dental hygiene services to an underserved population because a ________ will not need to be present during treatment.

Q: In the United States, Medicare, not Medicaid, is designed for a specific segment of the population; this group is the ________.

Q: Early and Periodic Screening Diagnosis and Treatment procedures include dental screening for children receiving Medicaid benefits. a. true b. false

Q: If a supervisor or employer does not act on a report of sexual harassment, then he or she can be held accountable to the same degree as the employee accused of the harassment. a. true b. false

Q: According to the Americans with Disabilities Act, it is the responsibility of the federal government, not the employer, to provide reasonable accommodations necessary for a disabled person to perform a job. a. true b. false

Q: Time away from work due to the adoption of a child is granted through the Family and Medical Leave Act. a. true b. false

Q: Universal health care would uphold the principle of distributive justice based on the theory that all members of society have an equal right to health care. a. true b. false

Q: All access-to-care problems can be solved by decreasing the cost of care. a. true b. false

Q: The objective (or purpose) for introducing advanced training and education for dental hygienists to perform restorative procedures is a. to increase access to care. b. to create jobs for unemployed dental hygienists. c. to "grandfather" the preceptor dental hygienists. d. all of the above.

Q: P.A.N.D.A. is an acronym for a coalition that increases awareness and education for a. partner abuse. b. spouse abuse. c. child abuse. d. elderly abuse.

Q: A major barrier for Medicaid recipients wanting dental care is a. preventive care is not covered for adults. b. not all dentists accept Medicaid for payment of treatment. c. a and b. d. none of the above.

Q: The principle of distributive justice considers the allocation of health care resources according to an individual's (or group's)a. need.b. right.c. merit.d. all of the above.

Q: Match the description to one of the terms listed below._____ 1/ To terminate treatment or refrain from seeing a patient._____ 2/ Threatening to harm an individual._____ 3/Touching an individual with the intention to harm._____ 4/ Common law determined by courts._____ 5/ Statutory law that concerns offenses against an individual._____ 6/ Statutory law that concerns offenses against society._____ 7/ Oral defamation._____ 8/ Written or published defamation._____ 9/ Type of law that is enacted by legislation._____ 10/ Professional negligence.

Q: ________ dentistry is the specialty that uses dental evidence in court cases.

Q: ________ management is the term used to describe actions taken to prevent possible legal ramifications or any financial loss.

Q: Name the three conditions that bind contracts.

Q: Direct supervision requires the dentist to be ________ present during dental hygiene treatment.

Q: Slander is ________ defamation.

Q: ________ and ________ are two types of contracts.

Q: Name the levels of supervision for dental hygienists.

Q: Negligence is a form of ________.

Q: Malpractice may be considered a tort because it causes ________ to an individual.

Q: A ________ is a civil wrong or action that brings harm to a person, property, or reputation.

Q: Threatening to harm an individual is a. abandonment. b. assault. c. battery. d. defamation.

Q: A breach of contract does not necessarily involve harm. a. true b. false

Q: General supervision of dental hygienists requires that a dentist be physically present when dental hygiene procedures are rendered. a. true b. false

Q: An illegal act against society is subject to criminal legal procedures. a. true b. false

Q: Written defamation is considered libel. a. true b. false

Q: The majority of dental hygienists in Canada have self-regulation, while the majority of dental hygienists in the United States do not have self-regulation. a. The first statement is true, and the second statement is false. b. The first statement is false, and the second statement is true. c. Both statements are false. d. Both statements are true.

Q: The condition(s) necessary to prove malpractice is/are that a. there was an act of omission or commission. b. there was a failure to satisfy standard of care. c. there was harm or injury to the patient. d. all of the above.

Q: Torts are a. intentional acts or unintentional acts. b. acts of omission or commission. c. a and b. d. none of the above.

Q: Damages in civil court cases may be a. punitive. b. compensatory. c. nominal. d. all of the above.

Q: Torts are a. criminal wrongs. b. civil wrongs. c. medical wrongs. d. none of the above.

Q: Match the description to one of the terms listed below._____ 1/ Process that uses critical thinking skills to arrive at a judgment or conclusion._____ 2/ Conflict between moral obligations that are difficult to reconcile._____ 3/ Level I in Kohlberg's stages of moral development._____ 4/ Level II in Kohlberg's stages of moral development._____ 5/ Level III in Kohlberg's stages of moral development._____ 6/ Social scientist who stressed cultural and societal influences in moral development._____ 7/ Social scientist who emphasized the importance of education and personal experience in moral development._____ 8/ Selecting the course of action._____ 9/ Development of the moral values and standards of one's group or society._____ 10/ Situation necessitating a choice between two equal alternatives.

Q: The more rational or the higher the level of moral reasoning an individual attains, the more the individual is ________.

Q: When solving ethical dilemmas, one uses thought processes and problem-solving skills more than ________.

Q: In listing the pros and cons of possible alternatives or options to solve an ethical dilemma, one should consider not only the ethical ramifications but also ________.

Q: In addition to the Code of Ethics, other means of solving ethical dilemmas can be obtained from ________. (list as many as possible)

Q: When solving an ethical dilemma, the selected course of action should be guided by ________.

Q: List the steps in decision making.

Q: An ethical dilemma is a conflict between two moral obligations that are difficult to ________.

Q: According to James Rest, ________, ________, and ________ affect (or influence) moral thinking and moral behavior.

Q: Name Kohlberg's three levels of moral development.

Q: A ________ is a situation necessitating a choice between two equal, especially undesirable, alternatives.

Q: As one gathers the facts to solve an ethical dilemma in dental hygiene practice, a useful tool may be the state or provincial practice act. a. true b. false

Q: All legal actions are ethical and moral. a. true b. false

Q: The Code of Ethics can be used to justify a given solution to an ethical dilemma. a. true b. false

Q: Nothing is needed for making ethical decisions in dental hygiene practice except a professional code of ethics. a. true b. false

Q: According to Kohlberg, a child behaves a certain way to a. avoid punishment. b. obtain rewards. c. earn approval. d. all of the above.

Q: According to Kohlberg, children solve problems at a. stages 1 and 2. b. stages 2 and 3. c. stages 3 and 4. d. stages 5 and 6.

Q: According to Kohlberg, most adults tend to operate at a. level I. b. level II. c. level III. d. level IV.

Q: Level III of Kohlberg's stages of moral developmentis the a. postconventional level. b. autonomous level. c. principled level. d. all of the above.

Q: Decision making for ethical dilemmas in dental hygiene practice involves a. a code of ethics and laws. b. critical thinking skills. c. rights and duties. d. all of the above.

Q: An ethical dilemma occurs when there is a conflict regarding a. professional decisions. b. legal issues. c. moral actions. d. none of the above.

Q: Match the description to one of the terms listed below._____ 1/ Agreement by a child to participate in research._____ 2/ Ethical principle or core value necessary for informed consent._____ 3/ Legal representative for a minor or incompetent patient._____ 4/ Provider duties the patient can expect._____ 5/ Verbally agreeing to a recommended procedure._____ 6/ Signing a statement authorizing a recommended procedure._____ 7/ Nonverbal or unwritten consent to a procedure._____ 8/ Assuming the role of a parent who knows what is best for a patient._____ 9/ Health care providers withholding information from patients._____ 10/ Permission-granting body for research at an institution or by an agency.

Q: The controversy over reporting the serologic status of dental hygienists involves ________ for health care providers as opposed to informed consent for patients in knowing the health status of their treatment providers.

Q: Provide two examples of ways photos can be altered to lessen identification or de-identify individuals.

Q: Name a way to determine if patients understand information provided to them.