Business Ethics

Q: The ultimate objective of issues and crisis management is A.prevention of harm to the firm. B.avoidance of crises. C.to increase the organization's social responsiveness to stakeholders. D.understanding of stakeholders' interests.

Q: The issues management process and crisis management process are both focused on A.improving stakeholder management. B.improving sustainability. C.improving financial performance. D.improving management development.

Q: In a crisis, the first communication should be with internal stakeholders.

Q: The most effective form of communication during a crisis is one that is reactive.

Q: From a managerial point of view, a crisis is common in business.

Q: A crisis is an extreme event that may threaten your very existence.

Q: The concept of crisis management is relatively new, arising out of the crises of the past two decades.

Q: Issues management can be viewed as a type of pre-crisis planning and post-crisis management.

Q: In most companies, issues management is done in isolation from other departments.

Q: Issues development is a very well-defined process that allows managers to understand clearly what stage of the life cycle a particular issue is in.

Q: The issues development process refers to the transformation of issues from a low-key and flexible stage to the regulation and litigation stage.

Q: The formulation stage of the issues management process involves designing the firm's response to the issues facing it.

Q: An efficient issues management process will analyze issues before ranking them.

Q: Top managers who adopt a more open mindset for the issues that their subordinates consider important are said to be "buying" those issues.

Q: Issues selling is the process by which stakeholders convince managers to pay attention to the stakeholders' particular interests.

Q: The stages of the issues management process are easily separable; thus each can be assigned to a specialist with the public affairs office.

Q: An issue is a matter that is in dispute between two or more parties.

Q: The issues that companies are having to deal with are becoming widely divergent, making the process of issues management more difficult.

Q: In reality, the conventional and strategic management approaches to issues management have much in common.

Q: The narrow approach to issues management severely restricts the options available to respond to important issues.

Q: Issues management is a process by which a firm deals with its most important stakeholders' demands.

Q: One of the factors that has helped make issues management and crisis management more important to business is instant global communication.

Q: Which of the following is not a reason that the public affairs function grew in stature in the United States? A.the growing magnitude and impact of government B.the changing nature of the political system C.increased pressure to meet quarterly earnings projections D.the increasing influence of competing interests

Q: Public affairs management encompasses all of the following processes except A.environmental analysis. B.issues management. C.crisis management. D.political lobbying.

Q: Issues management and crisis management are ____ processes in corporate public policy. A.planning B.evaluative C.defensive D.offensive

Q: Social performance reports help companies A.By disrupting their communications systems B.Managing their finances C.Isolating their performance D.With their competitive positions

Q: The impetus of social performance reports has come from A.Societal and public interest groups expectations B.Financial investment advisors C.Marketing firms D.Domestic companies

Q: All of the follow are used to describe social performance reports except A.CSR reports B.Corporate citizenship reports C.Social audits D.Sustainability reports

Q: A social audit can be thought of as A.the first step in planning B.a narrow list of activities C.planning and control system D.a brief experimentation

Q: Which of the following terms does not refer to the same thing? A.social audit B.social performance report C.social accounting D.social impact statement

Q: A systematic attempt to identify, measure, monitor, and evaluate a firm's performance with respect to its social efforts, goals, and programs is a(n) A.Triple Bottom Line audit. B.environmental audit. C.social audit. D.social impact statement.

Q: Management control includes all of the following steps except A.setting standards. B.revising budgets. C.comparing actual performance to standards. D.taking corrective action.

Q: Which of the steps in the strategic management process informs all the rest? A.goal formulation B.strategy formulation C.strategic control D.environmental analysis

Q: The main idea behind corporate public policy is that A.a firm must give specific attention to issues in which basic questions of right, wrong, justice, fairness, or public policy reside. B.a firm must look out for its own best interests. C.a firm should have a say in setting the political direction of the country. D.a firm should be able to influence public policy when it can.

Q: Which of the following terms does not have the same basic meaning? A.corporate public policy B.corporate social policy C.corporate social performance D.corporate citizenship

Q: Because public affairs management often appears nebulous and inconclusive, PA managers must make dealing with these issues easier for managers in other departments.

Q: For the public affairs function to be effective in representing issues affecting business decision making, they should have influence at the middle management level.

Q: One of the reasons that public affairs departments have seen extensive growth over the past three decades is because they have been able to easily measure and document their results.

Q: As environmental uncertainty increases, firms tend to increase their buffering and bridging activities.

Q: Public affairs evolved from public relations.

Q: The public affairs function is an increasing component of the overall strategic management process.

Q: Public affairs management focuses on the formalization and institutionalization of corporate public policy.

Q: Social performance reporting should be isolated in assessing social performance.

Q: To be most effective, a social audit should be isolated from other aspects of the strategic management process.

Q: Social auditing is very new.

Q: The Global Reporting Initiative (GRI) is attempting to overcome one of the major obstacles to the advance of effective social auditing by providing standardized measures for social reporting.

Q: After a worker's HÂ1B visa expires, the foreign worker must remain outside the United States for six years before another H-1B will be approved. a. True b. False

Q: Social audits can be thought of as a planning and control system.

Q: According to the Computing Research Association, the number of undergraduate degrees awarded in computer science at doctoral-granting computer science departments has declined dramatically from 2004 to 2009. a. True b. False

Q: A social audit is a systematic attempt to identify, measure, monitor, and evaluate an organization's performance with respect to its social efforts, goals, and programs.

Q: The United States has several federal laws prohibiting the export of toxic waste. a. True b. False

Q: The social audit can be an effective component of a firm's strategic control system.

Q: As more businesses move their key processes offshore, U.S. IT service providers are forced to__________ in order to compete.

Q: The steps of the strategic management process are most effective if done sequentially in the order specified in the textbook.

Q: Violators of the False Claims Act are liable for__________ times the dollar amount for which the government was defrauded.

Q: Some management scholars believe that the successful firms of the future will be those that can meet stakeholders' social expectations and investment advisors' financial expectations.

Q: __________ and language differences can cause misunderstandings among project members in different countries.

Q: Enterprise-level strategy and societal-level strategy are synonymous.

Q: Personal computers are composed of many different materials known to be potentially harmful to humans and the environment. These materials include beryllium, cadmium, lead, mercury, selenium, polyvinyl chloride, and__________ .

Q: Corporate public policy takes place primarily at the corporate level of strategy.

Q: The__________ lawsuit dramatically illustrated the cost of misclassifying employees and violating laws that cover compensation, taxes, unemployment insurance, and overtime.a. McClain v. Hewlett-Packardb. Vizcaino v. Microsoftc. Wainwright v. IBMd. Brown et al v. Oracle

Q: The False Claims Act provides strong__________ protection.

Q: There is a growing consensus that ethics should be a central component of strategic management.

Q: Utilize the knowledge you have gained to respond to the following essay questions. Your answers should state your position and use logical arguments and content from this and other chapters in the textbook to support it. Church groups are key members in the shareholder activist movement. One way that they gain access to corporate executives is by purchasing a small amount of stock and holding it a certain length of time (state laws usually dictate how much they need to buy and how long they need to hold it), which then allows them to introduce shareholder resolutions at stockholder meetings. Should small investors be able to wield influence like this, which arguably goes beyond their financial stake in the firm?

Q: The__________ in Egypt reduced the attractiveness of that country as a source of IT outsourcing.a. spike in oil pricesb. political unrestc. limited number of resourcesd. lack of education

Q: A firm is likely to use contingent IT workers if it experiences pronounced fluctuations in its__________ needs.

Q: Since contingent workers are already specialists in a particular task, the hiring firm does not customarily incur __________ .a. relocation expensesb. start-up costsc. training costsd. travel expenses

Q: Corporate public policy is a firm's posture or position regarding the public, social, global, and ethical aspects of stakeholders and corporate functioning.

Q: Organizations often find that it can take years of ongoing effort and a large up-front investment to develop a good __________ with an offshore outsourcing firm.

Q: Utilize the knowledge you have gained to respond to the following essay questions. Your answers should state your position and use logical arguments and content from this and other chapters in the textbook to support it. The textbook mentions that business as a whole rarely, if ever, addresses the issue of legitimacy at the macro level. Imagine that the Chamber of Commerce approaches you to design a campaign to assure its legitimacy with the public. What kinds of issues would you address?

Q: Which of these statements about contingent workers is true?a. They typically work as a separate, independent group of workers and move from project to project working for the same firm.b. They are often paid a lower hourly wage than full-time employees doing equivalent work.c. They are eligible for most company benefits such as vacation, sick pay, and medical insurance.d. They have neither an explicit nor an implicit contract for continuing employment.

Q: Which of the following statements is true about the Bureau of Labor Statistics forecast for employment between 2010 and 2020?a. Business is facing a long-term excess of trained and experienced IT workers.b. Organizations using IT products and services are concerned about the excess of U.S. workers available to fill IT related positions.c. 750,000 new jobs are expected to be added to IT related positions.d. IT firms are more likely to turn to traditional sources than nontraditional sources to find IT workers.

Q: Which of the following is not covered by the doctrine of fair use? A. Scholarly criticism and scholarship B. Research C. News reporting D. Using copies instead of assigning a text

Q: After a worker's HÂ1B visa expires, the foreigner must__________ .a. return to school to get an advanced degree before applying for another H-1B visab. apply to become a U.S. citizenc. remain outside the United States for one year before another H-1B petition will be approvedd. never again apply for an H-1B visa

Q: What can ethical reflection tell us about the proper length of a copyright period? A. No particular length is justified. B. The period should vary with the quality of the work. C. Some length or other is justified and an indefinitely long period is too long. D. Whatever legal definition of the period's length is appropriate.

Q: Provide a short answer to each of these questions. Be sure to fully explain your answer. Summarize the responsibilities that corporations should have toward their shareholders.

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