Q&A Hero

Q: All of our relationships are very complex and are shaped by numerous factors

Q: Understanding communication climates will give you insight into why you feel relaxed and comfortable in some of your relationships and uneasy and defensive in others

Q: Communication climate is the overall feeling or emotional mood between peoplewarm or cold, safe or anxious, comfortable or awkward, accepting or rejecting, open or guardedthat is shaped by verbal and nonverbal interaction between people

Q: Men generally talk more about personal feelings, especially their shortcoming or self-doubts

Q: The happiest dating and married partners feel that they do not invest equally in their relationship compared to their partner

Q: Americans rely more on friends than do Russians, Koreans, or Turks

Q: The tensions of relational dialectics keep relationships stagnant because they increase interpersonal friction and stress

Q: Assertiveness and affirming oneself involves the same kinds of communication across all cultures

Q: In interpersonal relationships it is as important to affirm and accept yourself as to affirm and accept others

Q: When we disagree with someone, we disconfirm her or him

Q: Most people feel defensive when others communicate in neutral ways that suggest the others are distanced and uninvolved with them

Q: Men and women, as groups, self-disclose with equal frequency and depth

Q: Reciprocity of self-disclosures is especially important after a relationship has become established

Q: Coworkers who say something like "it seems like we have really different ideas about how to tackle this new project. Let's talk through what each of us has in mind and how we can connect our goals." This is a great example of ____ a description b provisionalism c spontaneity d problem orientation e equality

Q: Nora tells Dan that she needs help with a computer problem rather than saying "would you do something for me if I told you it really mattered?" By asking her help and saying "I really need help with the computer glitch", she is using this strategy a description b provisionalism c spontaneity d problem orientation e equality

Q: Natalie will always ask her roommate, what she is doing this weekend, because she wants her roommate to help her with her schoolwork. After a while, her roommate realizes that she is using this strategy a description b strategy c spontaneity d problem orientation e equality

Q: Marge says to Homer, "I don't want to hear it, you can no change my mind". These statements illustrate: a description b provisionalism c spontaneity d problem orientation e certainty

Q: This type of communication does not evaluate others of what they think or feel a defensive b provisionalism c spontaneity d problem orientation e equality

Q: This communication confirms the worth of others and our concern for them. An examples is "I can understand why you feel that way." a description b provisionalism c spontaneity d problem orientation e equality

Q: This communication tends to cultivate supportive, confirming communication climates. It focuses on finding a solution that all parties find acceptable a description b provisionalism c spontaneity d problem orientation e equality

Q: This kind of communication feels open, honest, and unpremeditated a description b provisionalism c spontaneity d problem orientation e equality

Q: This communicates openness to other points of view. We suggest that our minds aren't sealed a description b provisionalism c spontaneity d problem orientation e equality

Q: The strategy doesn't evaluate others or what they think and feel a description b provisionalism c spontaneity d problem orientation e equality

Q: All of the following are supportive communication EXCEPT: a description b provisionalism c spontaneity d strategy e equality

Q: The counterpoint to superiority is ____ a description b provisionalism c spontaneity d problem orientation e equality

Q: The counterpoint to neutrality is ____ a description b provisionalism c empathy d problem orientation e equality

Q: The counterpoint to control is ____ a description b provisionalism c spontaneity d problem orientation e equality

Q: The counterpoint to evaluation is ____ a description b provisionalism c spontaneity d problem orientation e equality

Q: The counterpoint to strategy is ____ a description b provisionalism c spontaneity d problem orientation e equality

Q: The strongest level of confirmation is ____ a endorsement b acknowledgment c recognition d evaluation e description

Q: On the continuum of interpersonal climates, the middle between confirming and disconfirming climates is known as ____ a open climate b free climate c coordinated climate d mixed climate e definite climate

Q: Co-workers might be very closed about all topics. This is an example of ____ when negotiating with dialectical tensions a neutralization b separation c selection d reciprocal e aggression

Q: When communicating with a person with a disability, all of the following are generally accepted guidelines EXCEPT: a speak directly to the person b try to position yourself at eye level if a person uses a wheelchair or crutches c provide assistance without asking d do not lean on a person's wheelchair as this may be an invasion of personal space e don't use childish language with people who have no mental disability

Q: "I really know a lot more about this than you do, so you should listen to me." This comment is an example of communication that: a describes the situation b claims superiority of the speaker c expresses a tentative conclusion d demonstrates empathy e focuses on problem solving

Q: The most basic form of confirmation in interpersonal communication is: a agreeing with another person b recognizing another person exists c acknowledging what another person feels d accepting what another person feels and thinks as valid e acknowledging what another person thinks

Q: Research indicates that in general the least effective and least satisfying response to the tension generated by relational dialectics is to: a honor one need and ignore the contradictory one b compromise to meet both needs somewhat but to meet neither need completely c meet each need sequentially, first one and then the other d repress both needs e bring in a third party, such as a therapist, to help address the tension

Q: Tabitha and her partner respond to their tension by deciding to spend part of the weekend together and part of it engaged in separate activities. This response to relational dialectics is called: a separation b neutralization c voice d neglect e reframing

Q: According to relationships counselors, the most central and continuous tension in the majority of close relationships arises from which of the following dialectical tensions? a novelty/predictability b commitment/love c trust/dependence d openness/closedness e autonomy/connection

Q: Tabitha wants some time alone because she feels a need to get in touch with herself as an individual. However, her partner wants them to spend as much time together as possible. The tension in this example illustrates the ____ relational dialectic a novelty/predictability b commitment/love c trust/dependence d openness/closedness e autonomy/connection

Q: Ethnocentrism is one form of ____ communication a certainty b problem oriented c effective d strategic e neutral

Q: Closeness in the doing is best illustrated by which of the following interactions between two friends? a they tell each other personal details of their lives b they talk through problems together c they go to ball games together d they talk about the relationship and what it means e they support each other verbally

Q: ____ in interpersonal relationships involves believing in another person's reliability and emotionally relying on that person a Climate b Investment c Love d Commitment e Trust

Q: Chris says he loves Betsy, but he's not sure they have a future together. Chris's feelings toward Betsy indicate he: a loves her but isn't committed b loves her and is committed but unsure of himself c loves her but is philosophically opposed to marriage d is just out for a good time e is interested in other women he might date

Q: Morgan does not want to take chemistry, because he knows he will fail the class even before taking the course. In addition, he believes that if he takes the course, he won't make any friends in the class. Morgan is suffering from which fallacy? a. perfection b. overgeneralization c. helplessness d. taking responsibility for others e. Fear of catastrophic expectations

Q: All of the following are reasons why we may not express emotions except: a. social expectations b. vulnerability c. protecting others d. communication problems

Q: Edwina feels a knot in her stomach when she received a low grade on her interpersonal exam. She believes that she felt the knot because she had a lot of anxiety. Edwina seems to be engaging in: a. obsession with shoulds. b. helplessness. c. cognitive labeling view of emotions d. perceptual view of emotions e. emotional view of emotions

Q: According to Albert Ellis, debilitating feelings are often caused by: a. emotional investments. b. irrational beliefs. c. incoherent assumptions. d. concretely identifying emotions. e. counterfeit emotional language.

Q: "You're a wonderful person" and "I feel we should work as a team" are examples of: a. emotional investments. b. irrational beliefs. c. social values. d. concretely identifying emotions. e. counterfeit emotional language.

Q: Common forms of expressing feelings INEFFECTIVELY include: a. using genuine emotional language. b. speaking in generalities. c. owning feelings. d. using I language. e. relying on concrete terms.

Q: "Memorial Day parades are patriotic, yet sad events," is an example of a(n) ____ rule. a. feeling b. emotion c. framing d. cognitive e. social

Q: We are most likely to engage in emotion work when we: a. think what we are feeling is inappropriate. b. want to feel more deeply than we do. c. don't feel anything. d. are unsure of how we feel. e. have strong emotional reactions to events.

Q: Management of what we feel inside ourselves is called: a. surface acting. b. emotional intelligence. c. cognitive shaping. d. deep acting. e. feeling rehearsal.

Q: ____ involves controlling the outward expression of emotion. a. Surface acting b. Emotional intelligence c. Cognitive shaping d. Deep acting e. Feeling rehearsal

Q: The ____ view of emotions is also called appraisal theory. a. organismic view b. cognitive labeling c. interactive d. virtual e. perceptual

Q: The ____ view of emotions posits this model: stimulus > physiological response > emotion. a. organismic view b. cognitive labeling c. interactive d. virtual e. perceptual

Q: Which one of the following statements is true about emotions? a. Most emotions are instinctual and universal. b. We usually respond to a particular event with a single emotion. c. We experience emotions holistically. d. Emotions are distinct events that we can identify e. Recent research has found that emotions are either basic or learned.

Q: The concept of emotional intelligence was first introduced by: a. John Gray. b. Julia Wood. c. Daniel Goleman d. Carol Saarni. e. Paul Ekman.

Q: The interactive view of emotions rests on three key concepts: framing rules, feeling rules, and emotion work

Q: Explain and describe the perceptual view of emotions.

Q: Explain and describe framing rules.

Q: Explain and describe feeling rules.

Q: Explain and describe the differences between deep acting and surface acting.

Q: The book discusses six basic fallacies about emotions. Describe the six fallacies and provide an example of each fallacy.

Q: Describe a situation where you would (or would not) express an emotion for an ethical reason. Based on the guidelines for communicating emotions effectively that were raised in the textbook, discuss how two to three guidelines would influence how to act in the situation.

Q: Define the concept of emotional intelligence and explain why it may be especially beneficial in a workplace environment. Be sure to incorporate a specific example to illustrate your response.

Q: Provide an illustration of a specific emotional reaction. Then explain the emotional reaction using two different theories of emotions discussed in Chapter 7. Finally, provide an argument for which of the two theories offers a better explanation of the emotional reaction.

Q: Define and explain the steps in the rational-emotive approach to feelings. Organize your essay around a concrete example that allows you to show how each step of the approach works in practice.

Q: Buddhists do not regard death of a body as the end of a person, because the person is assumed to continue in other forms.

Q: According to the cognitive labeling view of emotions, the mechanism that allows this is language or symbols. This view claims that our labels for our physiological responses influence how we interpret those responses.

Q: We respond differently to the same phenomenon depending on the meaning we attribute to it.

Q: Research on emotions and concluded that blends of emotion are common.

Q: The organismic view regards emotions as instinctual responses to physiological arousal caused by external stimuli.

Q: Some researchers assert that human experience one kind of emotions: some that are based in biology and thus instinctual and universal.

Q: Emotional intelligence is not linked to well-being.

Q: Research has found that conventional IQ accounts for no more than 25% of success on the job, whether the job is copier repairperson, CEO, or scientist.

Q: According to Goleman (1995a, 1995b, 1998; Goleman et al., 2002), people who have high emotional intelligence quotients (EQs) are more likely than people with lower EQs to create satisfying relationships, to be comfortable with themselves, and to work effectively with others.

Q: Recently, scholars' tracking of adolescent girls' bullying shows that many young girls engage in social aggression toward other boys, and they do so using distinctly feminine rules for expressing aggression.

Q: In some African tribes, death is regarded as a cause to celebrate a person's passage to a better form of life.

Q: Feeling rules define the emotional meaning of situations.

Q: The typical effects of suffering from the fallacy of helplessness are resignation and depression.