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Communication
Q:
Emotional intelligence includes more than being in touch with your feelings.
Q:
Expressing feelings is always advisable.
Q:
A person who controls outward expression of his or her feelings but does not control the inner feelings is engaging in deep acting.
Q:
The cognitive labeling view of emotions regards emotions as instinctual responses to external stimuli.
Q:
Emotional intelligence is essentially understanding your own feelings.
Q:
Historian Barbara Rosenwein calls the groups we identify with "emotional environments" because they teach us how to understand and express emotions.
Q:
According to the perceptual view of emotions, what occurs right before the response?
a. external event
b. physiological response
c. label for response
d. interpreted emotion
e. perception of event
Q:
According to the cognitive labeling view of emotions, what occurs second?
a. external event
b. physiological response
c. label for response
d. interpreted emotion
e. perception of event
Q:
According to the perceptual view of emotions, what occurs second?
a. external event
b. physiological response
c. label for response
d. interpreted emotion
e. perception of event
Q:
According to the cognitive labeling view of emotions, what occurs first?
a. external event
b. physiological response
c. label for response
d. interpreted emotion
e. perception of event
Q:
Tasha thinks that it is her fault that her son is acting up in school. She feels guilty for not being a good mother. She constantly does her son's homework for him to make it up to him. Tasha is suffering from which fallacy?
a. perfection
b. overgeneralization
c. helplessness
d. taking responsibility for others
e. Fear of catastrophic expectations
Q:
Chase wants to have an environmental friendly campus. He is constantly trying to change the recycling program on campus. He has been fixated on finding more efficient ways to conserve energy that he won't sleep. Chase is suffering from which fallacy?
a. perfection
b. overgeneralization
c. helplessness
d. taking responsibility for others
e. obsession with shoulds
Q:
Lacy is constantly dissatisfied with herself. She wants to get plastic surgery to get rid of her huge nose and fat thighs. Lacy is suffering from which fallacy?
a. perfection
b. overgeneralization
c. helplessness
d. taking responsibility for others
e. Fear of catastrophic expectations
Q:
Matt wants to join a fraternity, but he thinks that no one will like him. He believes that if he joins a fraternity, he won't make any friends. Matt is suffering from which fallacy?
a. perfection
b. overgeneralization
c. helplessness
d. taking responsibility for others
e. Fear of catastrophic expectations
Q:
Percy wants to throw a party, but thinks that no one will come to the party. He thinks if he throws a party it will be a disaster. Percy is suffering from which fallacy?
a. perfection
b. overgeneralization
c. helplessness
d. taking responsibility for others
e. Fear of catastrophic expectations
Q:
Mandy believes that there is nothing she can do to change how she feels. She is depressed. Mandy is suffering from which fallacy?
a. perfection
b. overgeneralization
c. helplessness
d. taking responsibility for others
e. Fear of catastrophic expectations
Q:
Typical effects of this fallacy include: thinking you are responsible for others' feelings and guilt for how others feel.
a. perfection
b. overgeneralization
c. helplessness
d. taking responsibility for others
e. Fear of catastrophic expectations
Q:
Laura perceives one failure as typical of herself. She didn't make the cheerleading squad. Thus, she believes that she will never make a squad in the future. This is an example of this fallacy
a. perfection
b. overgeneralization
c. helplessness
d. taking responsibility for others
e. Fear of catastrophic expectations
Q:
Typical effects of this fallacy is that it can make others defensive and can alienate self from feelings.
a. perfection
b. overgeneralization
c. helplessness
d. taking responsibility for others
e. obsession with shoulds
Q:
Laura feels like she needs to look like the models on television and magazines. This causes her a lot of stress and envy. This example is a fallacy of:
a. perfection
b. overgeneralization
c. helplessness
d. taking responsibility for others
e. Fear of catastrophic expectations
Q:
Name and explain the obstacles to effective listening that combine to create six forms of nonlistening.
Q:
Name and explain the internal obstacles to listening.
Q:
Name and explain the external obstacles to listening.
Q:
Explain and describe the listening process.
Q:
Monopolizing is a form of nonlistening. Define monopolizing and describe two tactics that are typical of monopolizing.
Q:
Discuss how listening can be influential in the workplace and how listening may influence career advancement.
Q:
Chapter 6 states that effective listening varies according to listening purposes and people with whom we interact. Explain how we adapt styles and behaviors of listening to diverse situations and individuals.
Q:
Chapter 6 indicates it is important to be supportive when responding to people we care about. Explain what supportiveness means by discussing its relationship to agreeing with others (are the two the same?). Also, in your response describe specific communication behaviors that can be used to demonstrate supportiveness.
Q:
Discuss mindfulness and its pertinence to effective listening in interpersonal communication. In your discussion, indicate whether mindfulness is a technique or an attitude and explain how we express our mindfulness to others with whom we are interacting.
Q:
Some people are generally defensive, expecting criticism from all quarters.
Q:
Defensive listening, which is perceiving personal attacks, criticism, or hostility in communication that is not critical or mean-spirited.
Q:
Selective listening also occurs when we reject communication that makes us uneasy.
Q:
With selective listening, however, we screen out parts of a message that don't interest us and rivet our attention to topics that do interest us.
Q:
Situational obstacles include message overload, message complexity, and noise.
Q:
When we listen literally, we don't make the effort to understand how others feel about what they say or to endorse them as people.
Q:
When we listen only literally, we are insensitive to others' feelings and to our connections with them.
Q:
The final form of nonlistening is literal listening, which involves listening only for content and ignoring the relationship level of meaning.
Q:
Not surprisingly, people who engage in ambushing tend to arouse defensiveness in others.
Q:
Ambushers listen intently to gather ammunition they can use to attack a speaker.
Q:
The only guidelines in listening for pleasure are to be mindful and control distractions.
Q:
Ambushing is listening carefully for the purpose of attacking a speaker.
Q:
Selective listening is effective because we focus on the most important parts of a message.
Q:
A multi-tasker can be mindful when listening to a speaker and check text messages at the same time.
Q:
Being mindful starts with a decision to attend fully to another person.
Q:
Listening skill is ranked as the single most important feature of effective managers.
Q:
Literal listening involves focusing only on the relationship-level meaning of a message.
Q:
Poor listening is a leading reason that some people don't advance in their career.
Q:
The costs of poor listening in the workplace are minimal.
Q:
When we listen like this, we attend only to the content level and overlook what's being communicated on the relationship level.
a. defensive listening.
b. pseudolistening.
c. selective listening.
d. ambushing.
e. literal listening.
Q:
As soon as Laura finishes speaking about a dress she bought, Matt listens long enough to see how much she spent and attacks her for spending money. Laura feels like she was assaulted. Matt has engaged in:
a. defensive listening.
b. pseudolistening.
c. selective listening.
d. ambushing.
e. literal listening.
Q:
This involves listening only for content and ignoring the relationship level of meaning.
a. defensive listening.
b. pseudolistening.
c. selective listening.
d. ambushing.
e. literal listening.
Q:
People who only focus on particular parts of communication are engaging in ____.
a. defensive listening.
b. pseudolistening.
c. selective listening.
d. ambushing.
e. literal listening.
Q:
As Krista listens very carefully to her teammate Carl as he describes a marketing campaign. When Carl finishes, Krista pounces: "You said we could get a rough draft of the whole campaign by the end of the month. You forgot that we lose two workdays for the annual retreat next week. Besides, your plan calls for some outsourcing. Where are you getting the funds for that?" Krista's response shows that she listened to Carl's ideas not to understand them and work with him but to identify weak spots and attack them. This is an example of:
a. defensive listening.
b. pseudolistening.
c. selective listening.
d. ambushing.
e. literal listening.
Q:
This involves perceiving personal attacks, criticism, or hostility in communication that is not critical or mean-spirited.
a. defensive listening.
b. pseudolistening.
c. selective listening.
d. ambushing.
e. literal listening.
Q:
As after taking cooking lessons, Thelma bakes a cake for her friend Louise's birthday. When Louise sees the cake, she says, "Wow, that's so sweet. My mom always made a special cake for my birthday, and she would decorate it so elaborately." Thelma replies, "Well I'm sorry that I didn't decorate the cake extravagantly. I guess I still have a lot to learn about cooking." Thelma's response illustrates
a. defensive listening.
b. pseudolistening.
c. selective listening.
d. ambushing.
e. literal listening.
Q:
A form of nonlistening is ____, which involves focusing only on particular parts of communication.
a. defensive listening.
b. pseudolistening.
c. selective listening.
d. ambushing.
e. literal listening.
Q:
Two broad types of barriers to mindful listening are obstacles in the communication situation and obstacles in the communicators. Some examples of these obstacles are.
a. being open to the person, concentrating on what the person is saying, and refocusing on what is being said
b. message overload, message complexity, noise, preoccupation, and prejudgment
c. giving nonverbal responses, evaluating your listening, and avoidance of reframing
d. being wide awake, not letting your thoughts drift, and attending fully
e. paying attention, adopting an involved posture, keeping eye contact, and indicating interest in what the other person says
Q:
Listening skills need to be modified according to the goals, situations, and people to whom we are listening. Using different listening skills when listening for information and for relationship listening is known as ____.
a. development of responses
b. selected passages
c. adapting listening appropriately
d. critical points of communication
e. background noise
Q:
A mnemonic is ____.
a. an open-ended question
b. a specific type of noise that deters listening
c. a responsive type of listening
d. a form of mindfulness
e. a memory aid
Q:
While listening to the lecture, Carlos begins to think about the things he needs to do after class, but stops himself and consciously focuses himself on the information being presented in the lecture and takes in as much as he can. This is an example of ____.
a. being mindful
b. selecting
c. interpreting
d. diverting
e. perceiving
Q:
Chelsea does not enjoy the speaker's topic, but her goal is to gather and evaluate the information being presented so she can write a report on the presentation. This is an example of ____.
a. Adapting
b. Listening for information
c. Listening for pleasure
d. Being mindful
e. Carefully selecting
Q:
While listening to her friend Bill, Judy occasionally says, "Tell me more" or "That's interesting, go on." Judy is:
a. using minimal encouragers.
b. relying on mnemonics.
c. paraphrasing.
d. listening for pleasure.
e. listening for complexity.
Q:
Randy says, "I am really bummed out about not getting any job offers." His roommate, Lance, responds, "Sounds as if you're feeling pretty low about the response so far." Lance's communication is an example of:
a. using minimal encouragers.
b. relying on mnemonics.
c. paraphrasing.
d. listening for pleasure.
e. listening for complexity.
Q:
As soon as Barton finishes speaking, Matt jumps in and says, "Ha! I knew that's what you'd think and I can tear holes in your reasoning." He then proceeds to refute much of what Barton said. Matt has engaged in:
a. defensive listening.
b. pseudolistening.
c. selective listening.
d. ambushing.
e. literal listening.
Q:
While visiting her parents on a break from school, Deena doesn't pay attention to much of what they say. She lets much of their communication just go in one ear and out the other without her ever listening. However, when her mother mentions going shopping to get some new clothes and good novels for Deena to take back to school, Deena listens attentively. This is an example of ____, one form of nonlistening.
a. defensive listening
b. literal listening
c. selective listening
d. ambushing
e. pseudolistening
Q:
As the meeting stretches to three hours, Julie starts to experience a listening obstacle that involves fatigue, hunger, and having trouble summoning the energy needed to listen closely. This is an example of ____.
a. lack of effort
b. disremembering
c. reacting to emotionally loaded language
d. imposing preconceptions
e. not adapting to diverse listening styles
Q:
During a student speech, the campus landscapers begin mowing the lawn, making the student's presentation difficult to hear. The audience is experiencing ____, one listening obstacle.
a. message overload
b. prejudgment
c. preoccupation
d. message complexity
e. noise
Q:
As soon as the news program begins an interview with the president, Dolores quits paying attention and she mumbles to herself, "I already know everything he has to say and I don't want to hear it again." Dolores's ability to listen is being hindered by:
a. message overload.
b. prejudgment.
c. preoccupation.
d. message complexity.
e. noise.
Q:
Lawrence is having trouble listening effectively in his advanced philosophy course. Usually he listens well in class, but the professor in this case is so full of information and he presents such complicated ideas that Lawrence has difficulty following and retaining the lectures. Lawrence is experiencing a listening obstacle known as:
a. message overload.
b. preoccupation.
c. message complexity.
d. prejudgment.
e. noise.
Q:
Listening or trying to listen takes up at least ____ of most people's waking time.
a. 1/8
b. 1/4
c. 1/3
d. 1/2
e. 3/4
Q:
Discuss how nonverbal communication is symbolic and provide examples.
Q:
Discuss how nonverbal communication is rule-guided and provide examples.
Q:
Discuss how nonverbal communication may be intentional or unintentional and provide examples.
Q:
Discuss how nonverbal communication reflects culture and provide examples.
Q:
The book discusses four principles of nonverbal communication. Describe each of the four principles of nonverbal communication and provide an example from something you did this week.
Q:
What is mobius syndrome?
Q:
Discuss some of the facts about kissing that you read in the book.
Q:
Of the nine forms of nonverbal communication discussed in the text, choose three and describe how each are used to establish relationships and express personal identity and cultural values. Be sure to define each type of nonverbal communication in your response.
Q:
Identify the differences between verbal and nonverbal communication. Give examples of each one.
Q:
A restaurant owner comes to you for advice. She has just realized that, although there are always customers waiting at lunch and dinner time, diners are taking so long to eat that she is losing money. She wants to know if there is anything she can do to make diners eat more quickly so that she can make a profit. Based on your knowledge of how various nonverbal behaviors affect us, what would you tell the restaurant owner?