Q&A Hero

Q: Speakers who talk too rapidly or too slowly may contribute to which barrier to effective listening? a. flawed messages b. inattention c. physical noise d. personal biases

Q: Critical listening emphasizes all of the following except a. did the speaker mean well? b. are claims supported with evidence? c. is language used to clarify or obscure? d. are credible sources cited?

Q: All of the following should be considered when evaluating speeches except a. legality. b. commitment. c. freshness. d. adaptation.

Q: What form of listening ascribes meaning to audible sounds? a. comprehensive b. empathic c. critical d. discriminative

Q: Developing your listening skills should make you a better speaker in which of the following ways? a. you will develop a sense of audience sensitivity b. becoming a more thoughtful consumer of ideas and information c. developing an appreciation for differing speaking techniques d. all of the above are correct

Q: What form of listening is particularly important to protect us from the designs of dishonest speakers? a. constructive b. empathic c. critical d. discriminative

Q: Good note taking requires that you a. come prepared with paper and pen or pencil. b. avoid trying to write down everything you hear. c. review, correct, and complete notes the day taken. d. all of the above are correct.

Q: Which activity occupies the greatest amount of the time we spend communicating in the workplace? a. speaking b. listening c. reading d. writing

Q: The Self-Awareness Inventory helps a speaker stimulate the creative, inventive process of speech topic selection.

Q: Should you decide to tell about an experience that left a lasting impact on you, a cause-effect design might be appropriate.

Q: Exact wording of the speaker's message is more important than audience contact.

Q: The key-word outline may require several pages of notes.

Q: A speech outline should contain only main and sub-points.

Q: The speech's introduction should be designed to build a good relationship between the speaker and the listeners.

Q: The categorical design is a logical pattern that develops a subject according to the natural or customary divisions.

Q: A good introductory speech should provide your listeners with a brief overview of your entire life story.

Q: A well-developed speech contains a variety of supporting materials.

Q: Face, voice, and gestures are all crucial to convey impressions of dynamism.

Q: Identification is more easily established if the speaker and listeners have similar cultural backgrounds.

Q: A smile and eye contact can enhance perceptions of goodwill.

Q: Presenting only one side of an issue helps to demonstrate integrity.

Q: Quoting experts enhances perceptions of competence.

Q: Never use your full outline as you present your speech.

Q: You should avoid stating decisive positions in speeches that listeners might not accept.

Q: Your presentation should sound very formal to create the proper atmosphere.

Q: Identification is the feeling of sharing or closeness that can develop between speakers and listeners.

Q: Establishing one's ethos is especially important while making the first presentation.

Q: Extemporaneous presentations are usually more effective when you read from your notes.

Q: Ethos includes audience perceptions ofa. competence, attractiveness, goodwill, and dynamism.b. competence, power, goodwill, and attractiveness.c. competence, integrity, goodwill, and dynamism.d. truth, justice, and the American way.

Q: When considering prospective topic areas, speakers should ask which of the following questions? a. What do I hope to accomplish by addressing this subject? b. Do I know enough to speak responsibly on this subject? c. Can I make this information useful or interesting for my audience? d. All of the above.

Q: What is characteristic of an extemporaneous speech? a. emphasizes audience interaction b. memorized to come across as natural c. read to insure accuracy of wording d. prepared off-the-cuff

Q: Which element of ethos arises from listeners' perceptions of the speaker as confident, enthusiastic, and decisive? a. integrity b. competence c. dynamism d. goodwill

Q: Which of the following is not an element of ethos? a. motivation b. goodwill c. competence d. dynamism

Q: How should you practice your speech? a. from a key-word outline b. from a manuscript c. from a full-sentence outline d. from memory

Q: Your text provides all of the following advice for an effective presentation except a. you should focus on your message and not yourself. b. always memorize for exact wording. c. focus on interacting with your audience. d. speak in a natural conversational tone.

Q: What planned strategies do speakers use to let their audiences know they are through with one point or part of their speech, and moving onto the next? a. introductions b. transitions c. examples d. conclusions

Q: Which part of the speech should the speaker prepare first? a. introduction b. body c. conclusion d. supporting materials

Q: Mary's self-introduction speech focuses on how her mother shaped her personality. What is the best speech design for Mary's speech? a. categorical b. cause-effect c. sequential d. spatial

Q: What kind of language use is especially important to developing effective narratives? a. dialogue b. denotative c. statistical d. artistic

Q: What characteristic does a speaker who demonstrates ethical, honest, and dependable behavior convey? a. goodwill b. dynamism c. integrity d. identification

Q: What is the first step in preparing a speech? a. finding material to make the speech clear and interesting b. designing your speech so it fits together well c. selecting your topic d. preparing a thesis statement

Q: What type of speech design is based upon a story? a. category b. narrative c. cause-effect d. spatial

Q: All of the following are true of making introductory speeches except a. they are good for increasingly familiarity and a comfortable classroom atmosphere b. they have little practical value outside the classroom c. they are generally best when focused on specific experiences, rather than telling someone's entire life story d. they tend to make heavy use of narrative

Q: Which of the following attributes of ethos is enhanced by citing authoritative sources? a. dynamism b. comfort c. competence d. trustworthiness

Q: Which part of a narrative speech design sets the scene for an unfolding story? a. the dramalogue b. the epilogue c. the prologue d. the plot

Q: What element of ethos can a speaker most enhance simply by smiling? a. integrity b. goodwill c. competence d. power

Q: Which of the following basic skills are crucial to putting together an effective first presentation? a. focusing appropriate topics into clear messages b. structuring messages that are easy to follow and understand c. using supporting materials to add substance and interest d. all of the above

Q: There is no cure for communication anxiety, but you can learn to manage it with practice and experience.

Q: To help relieve anxiety, you should picture the audience sitting there naked.

Q: Communication anxiety management techniques generally work best in combination.

Q: Overestimating audience expectations is a common source of communication anxiety.

Q: Forgetting the exact wording of a speech is a major cause of communication anxiety.

Q: Selective relaxation focuses primarily on positive thinking.

Q: Speaking from memory is a good way to minimize the chances of your mind going blank during a presentation.

Q: Presentation aids and purposeful movements can help speakers cope with trembling.

Q: Replacing negative thoughts with positive rejoinders is called selective relaxation.

Q: Being a perfectionist has no effect on communication anxiety.

Q: Speakers who suffer panic attacks during their presentations are advised to stop, gather their thoughts, and then start again.

Q: A speaker's perception of the importance of the occasion often increases communication anxiety.

Q: Unfamiliar situations tend to put nervous speakers at ease.

Q: Selective relaxation focuses on tensing and relaxing various muscle groups.

Q: A little bit of communication anxiety is a good thing.

Q: Visualizing yourself making your presentation successfully helps many speakers cope with last minute communication anxiety.

Q: The technique "reality testing" centers upon the realization that communication transactions are really not that important.

Q: Edward R. Murrow, a famous radio and television commentator, once said, "The best speakers know enough to be scared. . . ."

Q: Most students in introductory speech classes experience some nervousness at the prospect of making presentations.

Q: Your text discusses all of the following advice for controlling communication anxiety except a. explore and use various anxiety management techniques. b. focus on the message and audience and not yourself. c. be thoroughly prepared to speak. d. your text offers all of the above and more advice for dealing with communication anxiety.

Q: What should you remember about managing anxiety? a. controlling anxiety takes time and experience b. a public speaking class will cure anxiety c. fear will eventually disappear d. too much preparation will make you too anxious

Q: When you walk to the podium you should a. ask the audience to bear with you. b. start speaking before you get there. c. act confident even if you don"t feel confident. d. breathe as fast as you can.

Q: Listeners can help speakers cope with communication anxiety by a. giving them their whole-hearted attention. b. showing up prepared to listen. c. providing them with encouraging feedback. d. all of the above.

Q: The technique for controlling communication anxiety called selective relaxation involves all of the following stages except a. focusing on and repeating a special word. b. a controlled process of deep breathing. c. down-playing the significance of the situation. d. tensing and relaxing different muscle groups.

Q: Replacing the thought, "Everyone will laugh at my speech because I sound so dumb" with "I"ve done my research and I know what I"m talking about" is an example of a. visualization. b. cognitive restructuring. c. selective relaxation. d. rhetoric-therapy.

Q: Before making presentations, Trisha likes to focus exclusively on making her presentation successful. This illustrates what approach to managing communication anxiety? a. reality testing b. visualization c. cognitive restructuring d. selective relaxation

Q: What approach to managing communication anxiety focuses on tensing and relaxing various muscle groups? a. cognitive restructuring b. calisthenics c. selective relaxation d. visualization

Q: What typical misconception about the audience is often associated with communication anxiety? a. The audience does not care. b. The audience will forgive any mistake. c. The audience is more nervous than the speaker. d. The audience is waiting to pounce on the speaker's mistakes.

Q: The importance of the situation will likely affect communication anxiety in what way? a. Importance has no effect on the speaker's anxiety. b. It is easier to cope with anxiety on important situations. c. Important situations tend to increase speaker's anxiety. d. The audience's acknowledgment of the importance creates less anxiety for everyone.

Q: The communication anxiety management technique reality testing subjects negative preconceptions about public speaking transactions to all of the following questions except a. what has actually happened in the past? b. what is the worst thing that might happen? c. how bad would it be if it did happen? d. does it really matter once the speech is over?

Q: The technique for controlling communication anxiety called attitude adjustments encourages anxious speakers to focus on all of the following except a. their audience. b. themselves. c. their message. d. the use of attitude adjustments focuses speakers on all of the above.

Q: Which of the following is not a symptom of communication anxiety? a. sweaty hands b. dry mouth c. cold feet d. increased heart rate

Q: Why is some communication anxiety a good thing? a. It helps to demonstrate the speaker's commitment. b. Everyone can feel the speaker's excitement. c. The audience is rendered more sympathetic. d. It can be channeled into an effective speaking style.