Q&A Hero

Q: Johnny has prepared and practiced an excellent presentation, but he's so convinced that he will get nervous that he actually gets himself nervous before and during his presentation. This exemplifies what common cause of communication anxiety? a. negative thinking b. visualization c. cognitive restructuring d. attitude adjustments

Q: All of the following are major causes of communication anxiety except a. lack of familiarity with the situation. b. rehearsing one too many times. c. presuming a negative outcome. d. the stakes are often high with public speaking situations.

Q: In general, all of the following are true of managing communication anxiety (CA) except a. it never completely goes away, but it does become manageable. b. it gets easier to manage with experience of making presentations. c. being well-prepared to speak is very important. d. all of the above are generally true.

Q: Aristotle is generally credited with establishing the five arts of public speaking.

Q: Thoughtful feedback helps speakers assess the immediate effectiveness of their speeches.

Q: "Cutting and pasting" together a speech from multiple Internet sources constitutes a serious form of academic dishonesty.

Q: Memorization of a speech, article, or essay decreases the likelihood of plagiarism.

Q: Plagiarism is considered a minor infraction of a student's code of conduct.

Q: Acquiring responsible knowledge of your subject requires that a speaker works from up-to-date information.

Q: Lincoln's "chorus" metaphor reinforces stereotyping in American society.

Q: Personal growth is the only major benefit a speaker can achieve while learning public speaking skills.

Q: The physical setting is composed primarily of recent events surrounding the speech.

Q: Interference can create problems at any time during the communication process.

Q: Communication skills have consistently ranked as the most important factor in determining success in the American workplace.

Q: The second amendment guarantees all U.S. citizens the right to freedom of speech.

Q: Finding your voice as a public speaker refers to developing technical competence, learning more about yourself, and discovering your place in society.

Q: Ethnocentrism is an important quality to develop if you really want to reach out to diverse audiences.

Q: Talented speakers tend to make better democratic citizens.

Q: By identification, we mean the process of recognizing important audience members early on.

Q: Which of the following attributes of ethical communication are not listed in the National Communication Association's credo for ethical communication?a. truthfulness and reasonb. reasonable access to communication resources and informationc. a communication climate that fosters mutual respect and understandingd. all of the above attributes are listed in the NCA credo for ethical communication

Q: What is the best technique for avoiding plagiarism? a. summarize a newspaper or magazine article in your speech b. allow yourself enough time to prepare for your presentation c. cite all of your sources at the beginning of the speech d. mix in your own ideas when quoting or paraphrasing others in your notes

Q: What is the effect of quoting out of context? a. using experts to verify ideas and information b. reflecting the true spirit of words' meanings c. distorting a source's intended meaning d. citing others against their own self-interests

Q: Lisa agrees with her representative in Congress on tax cuts, but is concerned that her use of fear appeals and personal attacks is undermining the integrity of dialogue on the subject. Lisa's concerns best reflect what basic principle of ethical public speaking? a. moral community building b. avoiding academic dishonesty c. respect for the integrity of ideas and information d. a concern for consequences

Q: _____ refers to the tendency to presume that our culture is "right" and the standard against which other cultures should be judged. a. Ethnocentrism b. Nationalism c. Egocentrism d. Culturalism

Q: Which popular metaphor is widely criticized for creating a monolithic stereotype of American culture? a. "cultural stew" b. "melting pot" c. "western cowboy" d. "harmonious choir"

Q: The first amendment of the constitution guarantees what two freedoms? a. speech and trial by jury b. speech and privacy c. speech and religion d. speech and gun ownership

Q: Responsible knowledge includes all of the following except a. main points of concern. b. what the experts say. c. recent events and discoveries. d. abstract truths that always apply.

Q: According to the NACE study, _____ skills are considered to be the most important attribute for securing professional level employment. a. written communication b. oral communication c. body language d. personal hygiene

Q: When listening to a speech, Joe is distracted by the sound of students yelling in the hallway. Which of the following barriers to effective communication does this example refer to? a. acoustic haze b. interference c. cultural barrier d. semantic noise

Q: Who wrote the classic dialogue on communication ethics entitled Phaedrus? a. Plato b. Aristotle c. Socrates d. Cicero

Q: _____ refers to the messages listeners send back to a speaker while he or she is speaking. a. Interference b. Feedback c. Alliteration d. Backtalk

Q: Which of the following is not one of the skills that public speaking courses can help you develop?a. coping with communication anxietyb. performing more successfully in the workplacec. developing your critical listening skillsd. sharpening your motor skills

Q: Which of the following figures is credited with discussing the three genres of deliberative, forensic, and ceremonial speaking? a. Cicero b. Quintilian c. Plato d. Aristotle

Q: Audience expectations best characterize the _____ of public speaking transactions. a. interactive site b. psychological setting c. main obstacle d. physical context

Q: What is a stereotype? a. a generalized picture of a race, gender, or nationality b. a value-free generalization of other people c. any generalization about a set of facts or statistics d. a generalized image about political realities

Q: From your readings, "finding your voice" as a public speaker entails all of the following except a. learning how to influence audiences on any subject. b. learning to put together and present speeches. c. learning more about yourself and the topic you care about. d. discovering your place in society.

Q: _____ occurs when audience members experience a shared sense of purpose with a speaker. a. Communication b. Identification c. Personification d. Actualization

Q: Why is freedom of speech important? a. It is crucial to a healthy democracy. b. It allows you to say whatever you wish. c. It equates to success in the workplace. d. It is one of the five "great arts" of rhetoric.

Q: Public speaking classes are valuable because a. effective speakers tend to be more successful. b. they contribute to one's personal growth. c. they make for better democratic citizens. d. all of the above are correct.

Q: Persuasion refers to the art of gaining a fair and favorable consideration for your point of view.

Q: Perceived leadership skills are generally more important with persuasive than informative speaking.

Q: Retention refers to the clammy feeling many people experience due to anxiety right before making a presentation.

Q: Describe the challenges posed by maintaining cross-sex friendships.

Q: Explain the role of identity support in best friendships.

Q: Explain how the value we place on friendships can change over our life span.

Q: What are some challenges to maintaining cross-sex friendships?

Q: Compare the similarities and differences between offline and online relationships.

Q: Explain the elements that distinguish a best friend from a close friend.

Q: How are friendships different from other relationships?

Q: What are the two most important maintenance strategies for friends?

Q: Identify 5 of the 10 friendship rules defined in the text.

Q: Identify the four most common types of cross-category friendships.

Q: Identify the two primary functions of friendship.

Q: Explain how traditional gender roles affect how men act in same-sex friendships.

Q: Explain the reciprocal relationship between friendship and self-disclosure.

Q: What are the five distinguishing characteristics of friendship?

Q: What's the difference between communal and agentic friendships?

Q: What is an FWB relationship?

Q: In comparing male and female same-sex and cross-sex friendships, research suggests that A. female friendships are superior B. male friendships are more hostile C. women and men rate both kinds of friendships equally D. they are more different than they are similar E. companionship is the primary need met by both types of relationships.

Q: Friends can overcome geographic separation when they A. accept change as a natural part of the relationship B. share a strong sense of shared history C. focus their communication on shared interests and activities D. provide support for their valued social identities E. all of the options are correct

Q: Friendship betrayal may include all of the following EXCEPT A. breaking friends' confidences B. spreading rumors about friends C. ignoring messages from friends D. criticizing friends behind their backs E. lying to friends

Q: Which of the following is NOT a friendship rule? A. always agree with your friends B. show support C. defend your friends D. avoid public criticism E. maintain equity

Q: Virtual friendships can help people with chronic shyness A. interact with others B. garner social support C. find emotional support D. minimize anxiety that results from face-to-face encounters E. all of the options are correct

Q: What is the most important factor distinguishing best friends from close friends? A. identity support B. social currency C. friendship rules D. geographic proximity E. none of the options are correct

Q: Who is most likely to place less emphasis on building and maintaining friendships? A. a married man B. a married woman C. an elderly person D. a single man E. a single woman

Q: In looking at friendship over the life span, which of the following statements is generally true? A. adolescents tend to rely more on family members than on friends B. by tenth grade, adolescents tend to rely primarily on same-sex friends C. college-age students tend to turn to their family members the most D. children tend to rely on themselves for emotional support E. none of the options are correct

Q: Which of the following statements is true regarding friendships in general? A. we are likely to choose our friends over our careers B. we are bonded to our friends by choice C. we often choose our friends over our romantic relationships D. we are bonded to friends by legal commitment E. none of the options are correct

Q: In comparing friendship, family, and romantic relationships, which of the following statements is true? A. friendships are more stable than romantic relationships B. friendships are less stable than romantic relationships C. friendships are more difficult to break off than romantic relationships D. friendships are less likely to change E. none of the options are correct

Q: Which of the following are functions that friendships help us fulfill? A. companionship B. practical goals C. financial security D. both "practical goals" and "financial security" are correct E. both "practical goals" and "companionship" are correct

Q: Both women and men uphold which of the following as the defining feature of friendship? A. identity support B. friendship rules C. the potential for romance D. the ability to freely self-disclose E. none of the options are correct

Q: allow employees in a wide variety of locations to work together on global solutions to problems.

Q: One of the most common reasons why friendships fade over time is that A. friendships are volatile B. friendships can"t withstand romantic attraction C. friendships are inherently short-term relationships D. friendships shift when shared interests or beliefs change E. none of the options are correct

Q: The service economy is dominated by electronic transactions or .

Q: According to the textbook, it is common for friendships to become less important in our lives during A. adolescence B. early adulthood C. middle adulthood D. our elderly years E. none of the options are correct

Q: One of the major aspects that is changing the landscape for organizational communication is that our society has moved from a manufacturing economy to a economy.

Q: Contingent workers are at higher risk for work-related than other workers.

Q: workers were born in the 1980s and 1990s and are resistant to the idea that one has to pay their dues for long time before moving ahead in an organization.

Q: When French poet Jacques Delille stated, "Fate chooses your relations, you choose your friends," which characteristic of friendship was he describing? A. friendship is volatile B. friendship is voluntary C. friendship is characterized by self-disclosure D. friendship is rooted in liking E. friendship is driven by shared interests

Q: Which of the following is a distinguishing characteristic of friendship? A. friendship is volatile B. friendship is voluntary C. friendship is characterized by self-disclosure D. friendship is rooted in liking E. all of the options are correct

Q: Which of the following is NOT an important function of friendship? A. friendship provides a sense of belonging when you are young B. friendship provides social support when you are young C. friendship helps to form your identity during adolescence D. friendship provides social support when you are elderly E. friendship helps bolster your self-esteem