Q&A Hero

Q: Karla was adopted when she was very young. When she asks about her adoption, her adoptive parents explain that her birth parents were caring people who made a loving and painful decision. What kind of story are Karla's adoptive parents telling? A. kinship story B. survival story C. courtship story D. entrance story E. none of the options are correct

Q: If your parents enjoy telling you and your sister about how they met at college, they are sharing what kind of family story? A. kinship story B. survival story C. courtship story D. birth story E. none of the options are correct

Q: Women and people of color in managerial positions are often tokens or highly visible representatives of their gender or ethnic minority.

Q: Mentoring relationships are of little value to minorities and women.

Q: Women on the mommy track have equal opportunities for advancement in the workplace.

Q: Family privacy rules govern all of the following EXCEPT A. what family members can talk about B. how topics can be discussed C. with whom family members can talk D. where family members can talk about topics E. who has access to family-relevant information

Q: Mark's sister Trisha recently disclosed that she is in a same-sex relationship. Although Mark wants to maintain his sister's confidence, he also feels compelled to disclose this information to his parents. What dialectic tension is he experiencing? A. novelty vs. predictability B. autonomy vs. connection C. openness vs. protection D. family vs. friends E. none of the options are correct

Q: Families may come in which of the following forms? A. nuclear family B. extended family C. cohabiting couples D. stepfamily E. all of the options are correct

Q: Prejudice refers to observable negative behavior toward an organization member based on his/her cultural group identity.

Q: The Carnival Triumph crew members constant checking on passengers and maintaining a smile on their faces the whole time despite the horrendous conditions represents work that can be called .

Q: Don and Sarah have been living together for 20 years and have recently taken in a foster child. They"ve never married. What type of family do they likely have? A. cohabiting couple B. extended family C. stepfamily D. single-parent family E. none of the options are correct

Q: involves the provision of facts and advice.

Q: Your sister struggles with her desire to spend time with her friends and the pressure she feels to spend time with your family. What dialectic tension is she experiencing? A. novelty vs. predictability B. autonomy vs. connection C. openness vs. protection D. family vs. friends E. none of the options are correct

Q: Participation in decision making can reduce role conflict and , two major workplace stressors.

Q: coping involves changing your cognitive assessment of a stressful predicament.

Q: Which of the following relational dialectics are especially pronounced in families? A. novelty vs. predictability B. autonomy vs. connection C. openness vs. protection D. both "novelty vs. predictability" and "openness vs. protection" are correct E. both "autonomy vs. connection" and "openness vs. protection" are correct

Q: According to Miller, Stiff, and Ellis' proposed model of empathy, communication, and burnout , has a negative impact on communicative responsiveness.

Q: Which of the following is NOT an important strategy for maintaining healthy family relationships? A. positivity B. privacy C. self-disclosure D. assurances E. all of the options are correct

Q: The degree to which family members believe that open and frequent communication is essential for maintaining family bonds is called A. family rituals B. conversation orientation C. conformity orientation D. family orientation E. family privacy rules

Q: Bernadine works as clerk in a candy store. Her boss told her that she must smile at every customer whether she feels like it or not because smiling has been shown to increase candy sales. This smiling rule is an example of .

Q: The syndrome is characterized by emotional exhaustion, reduced personal accomplishment, and depersonalization of clients.

Q: Families who believe that "children should be seen and not heard" can be described as A. protective families B. laissez-faire families C. consensual families D. pluralistic families E. none of the options are correct

Q: Feelings of fatalism, sleepiness, and frustration characterize the dimension of burnout known as .

Q: Families that are high in conversation and low in conformity are called A. protective families B. laissez-faire families C. consensual families D. pluralistic families E. none of the options are correct

Q: Siblings Nadia and Shila live with their biological parents. What family type do they likely have? A. nuclear B. extended C. stepfamily D. single-parent E. none of the options are correct

Q: _____________ involves dealing with the negative affective outcomes of burnout.a. Emotion-centered copingb. Problem-centered copingc. Appraisal-centered copingd. Logic-centered coping

Q: Jasmine works in an adult care facility and she is beginning to feel ineffective and to think that she's really not cut out for the job. Jasmine is experiencing a. emotional exhaustion. b. depersonalization. c. reduced personal accomplishment. d. role ambiguity. e. role conflict.

Q: Families that are high in both conversation and conformity orientation are called A. protective families B. laissez-faire families C. consensual families D. pluralistic families E. none of the options are correct

Q: Monique's family is upset because she wants to skip her niece's christening in order to attend her boyfriend's graduation. "Family comes first," her parents say. Monique's family could be described as having A. low conformity orientation B. high conformity orientation C. high conversation orientation D. low conversation orientation E. high fluidity

Q: If Seth offers to cook dinner for Magnolia because he realizes that she is stressed about an exam she hasn't had time to study for, he is providing a. informational support. b. empathic concern. c. friendly support. d. instrumental support.

Q: Maria's father died in an automobile accident and she is now being raised solely by her mother. What family type does she likely have? A. nuclear B. extended C. stepfamily D. cohabiting E. single-parent

Q: Being friends with a supervisor outside the workplace best represents which aspect of workplace relationships that creates the potential for intense emotion in the workplace? a. conflicting allegiances b. relational networks and emotional "buzzing" c. tension between private and public in work relationships d. it is not an issue

Q: The degree to which families believe communication should emphasize similarity or diversity in attitudes, values, and beliefs is called A. triangulation B. conversation orientation C. conformity orientation D. communication privacy management theory E. none of the options are correct

Q: Which of the following emotional rules argues emotional displays should be managed in order to create a positive work climate? a. express emotions to the right people b. express emotions to improve situations c. express emotions to help people d. express emotions in a professional way

Q: Miller, Stiff, and Ellis discovered that human service workers' level of empathic concern had a positive influence on their a. communicative responsiveness. b. burnout level. c. emotional contagion. d. turnover. e. none of the above

Q: Which of the following is true of families? A. families experience intensely emotional bonds B. families use interpersonal communication to define boundaries C. families share a common history D. families may share genetic material E. all of the options are correct

Q: If you learn through experience that you should not ask your father to borrow the car until he has gotten home from work and gone for a jog, what concept are you using? A. family privacy rules B. consensual families C. protective families D. avoidant families E. family communication patterns

Q: Narrative accounts shared repeatedly within a family to help maintain relationships are known as A. family privacy rules B. family communication patterns C. conversation orientation D. conformity orientation E. family stories

Q: The need to control emotion while standing in line at an airport can be seen as an a. emotional tax. b. emotional benefit. c. emotional contagion. d. emotional laziness.

Q: Social support from coworkers is likely to be in the forms of a. informational and emotional. b. informational and instrumental. c. instrumental and emotional. d. informational, instrumental, and emotional.

Q: Mosha realizes that he is coming dangerously close to burning out on his job as a CPA for a large manufacturing company because of the conflicting demands of his job. Consequently, he has asked his supervisor to provide a specific job description and have a meeting to formulate specific job-related goals. This behavior is an example of which of the following coping strategies? a. emotion-centered coping b. problem-centered coping c. appraisal-centered coping d. instrumental support e. emotional support

Q: Scott and Mark have the same dad; however, they have different moms. What type of family do they likely have? A. nuclear B. extended C. stepfamily D. single-parent E. none of the options are correct

Q: The tension between being more open versus being more private is expressed through A. family communication patterns B. family privacy rules C. protective families D. family stories E. conversation orientation

Q: Because emotional contagion can lead to burnout, researchers suggest that caregivers learn and practice a. muscle relaxation. b. parallel responses. c. empathic concern. d. emotion-centered coping. e. none of the above

Q: Emotions can spread like a wildfire in the workplace.

Q: Children who grow up with interparental conflict often experience a chronic sense of instability and a deep-seated sense of emotional insecurity that affects their own intimate relationships years later.

Q: Emotional intelligence indicates that an individual knows how to handle emotion effectively in the workplace.

Q: Parental favoritism is never the fault of the favored child.

Q: Supervisors are likely to provide emotional support.

Q: One enduring effect of parental favoritism is that favored children are more likely than their siblings to be professionally successful as adults; additionally, siblings from households in which favoritism occurred demonstrate less warmth and more hostility toward one another than those who grew up in equitable families.

Q: Participation in decision making can help reduce job-related burnout.

Q: Parental favoritism can involve intangible resources such as affection, love, and praise and tangible resources such as loans, cars, or college tuition.

Q: In the case of remarriage, it typically takes one to three years for the new stepfamily to stabilize as a family unit.

Q: One way stepfamilies can help ease the transition to their new family is to create stepfamily rituals, or events and activities that are shared among stepfamily members.

Q: In stepfamily triangulation, it is common for children to feel caught between their parents and for stepparents to feel caught between the children in their stepfamily.

Q: Studies suggest that children in stepfamilies have more frequent behavioral problems, turbulent relationships, and lower self-esteem than children in first-marriage families.

Q: During the Carnival Triumph disaster in 2013, providing free alcohol was more than enough to appease the frustrated passengers.

Q: Adolescents tend to have less difficulty transitioning into a stepfamily than do preadolescents or young adults.

Q: Standing in line to get through security at an airport requires little need to control emotion.

Q: According to the textbook, three of the most difficult challenges families can face are transitioning to a stepfamily, parental favoritism, and interparental conflict.

Q: Role ambiguity rarely contributes to workplace stress.

Q: According to the textbook, e-mail is still the dominant form of electronic communication families use to stay in touch with one another.

Q: Workplace bullying does not have much effect on its victims.

Q: Balancing autonomy and connection in families is especially difficult to manage during adolescence.

Q: A family that is high in both conversation and conformity is considered a pluralistic family.

Q: Because they are often unaware of the organizational context in which stress occurs, friends and family members are less able to provide effective informational support.

Q: Emotional labor rarely is seen as a way to increase success and profits of the organization.

Q: More than half of children born throughout the twenty-first century will grow up in stepfamilies.

Q: creates an impression of support and buy-in during the change process.

Q: Families who communicate frequently via e-mail, Facebook, and instant-messaging also communicate frequently face-to-face or on the phone.

Q: Families that are high on conversation orientation are more likely to disclose personal information to one another.

Q: is a way of managing meaning in which one or more aspects of the subject at hand are selected or highlighted over other aspects.

Q: Management focuses on fundamental issues related to change success and allows employees the freedom to explore various possibilities when it uses the approach.

Q: Children are more likely to imitate their parents' destructive interaction styles and, consequently, are more at risk for aggressive and delinquent behaviors.

Q: In the of an organizational crisis, organizational members can work to prevent or prepare for possible problems.

Q: The three reactions to organizational change outlined in the text are resistance, uncertainty, and .

Q: Family privacy rules govern not only what family members can discuss but also how they can discuss various topics.

Q: Families that are low in both conversation and conformity are considered laissez-faire families.

Q: Three of the most important strategies for maintaining family relationships are positivity, assurances, and self-disclosure.

Q: information is preferable to no information at all during an organizational change.