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Communication
Q:
, or collective beliefs about how organizations work and how change happens, can be confirmed or disrupted during an organizational change.
Q:
Families who are low on conversation and high on conformity are considered protective families.
Q:
is contingent on ownership of the problem and ownership of the change process by those in critical positions in the organization.
Q:
Families possess a strong sense of family identity, created by how they communicate.
Q:
If your family prioritizes their relationships with one another over outside relationships, your family could be described as having a high conformity orientation.
Q:
The nuclear family is the most common family type in the United States.
Q:
If someone is selected as a leader because he or she possess intelligence and self-confidence, a approach to leadership is being utilized.
Q:
In the approach, management showers employees with all kinds of information.
Q:
Match the concept, term, or theory with its correct response or definition.cohabiting coupleslaissez-faire familiesCommunication Privacy Management Theorynuclear familyconformity orientationparental favoritismconsensual familiespluralistic familiesconversation orientationprotective familiesextended familyrelational dialecticsfamilysingle-parent familyFamily Communication Patterns Theoryspillover hypothesisfamily privacy rulesstepfamilyfamily storiestriangulationinterparental conflictvoluntary kin familyWhen emotions, affect, and mood from a parental relationship disrupt children's sense of emotional security.
Q:
Match the concept, term, or theory with its correct response or definition.cohabiting coupleslaissez-faire familiesCommunication Privacy Management Theorynuclear familyconformity orientationparental favoritismconsensual familiespluralistic familiesconversation orientationprotective familiesextended familyrelational dialecticsfamilysingle-parent familyFamily Communication Patterns Theoryspillover hypothesisfamily privacy rulesstepfamilyfamily storiestriangulationinterparental conflictvoluntary kin familyOvert, hostile interactions between parents in a household.
Q:
The idea that intelligence and self-confidence are good things for a leader to have represents which approach to leadership?
a. contingency
b. trait
c. comprehensive
d. transformational
Q:
Match the concept, term, or theory with its correct response or definition.cohabiting coupleslaissez-faire familiesCommunication Privacy Management Theorynuclear familyconformity orientationparental favoritismconsensual familiespluralistic familiesconversation orientationprotective familiesextended familyrelational dialecticsfamilysingle-parent familyFamily Communication Patterns Theoryspillover hypothesisfamily privacy rulesstepfamilyfamily storiestriangulationinterparental conflictvoluntary kin familyWhen one or both parents allocate an unfair amount of valuable resources to one child over others.
Q:
This type of framing describes as subject in familiar terms.
a. spin
b. stories
c. catchphrases
d. metaphors
Q:
The "match" of the leadership style to the characteristics of the situation is addressed in which of the following theories?
a. trait theories of leadership
b. style theories of leadership
c. contingency theory of leadership
d. none of the above
Q:
An unequivocal message during an organizational crisis is most appropriate
a. when there is potential for litigation.
b. when the organization has competing and conflicting goals.
c. when there is a limited amount of meaningful information.
d. none of the above
Q:
Match the concept, term, or theory with its correct response or definition.cohabiting coupleslaissez-faire familiesCommunication Privacy Management Theorynuclear familyconformity orientationparental favoritismconsensual familiespluralistic familiesconversation orientationprotective familiesextended familyrelational dialecticsfamilysingle-parent familyFamily Communication Patterns Theoryspillover hypothesisfamily privacy rulesstepfamilyfamily storiestriangulationinterparental conflictvoluntary kin familyLoyalty conflicts that arise when a coalition is formed, uniting one family member against another.
Q:
Match the concept, term, or theory with its correct response or definition.cohabiting coupleslaissez-faire familiesCommunication Privacy Management Theorynuclear familyconformity orientationparental favoritismconsensual familiespluralistic familiesconversation orientationprotective familiesextended familyrelational dialecticsfamilysingle-parent familyFamily Communication Patterns Theoryspillover hypothesisfamily privacy rulesstepfamilyfamily storiestriangulationinterparental conflictvoluntary kin familyA closely knit group of people who lack blood and legal kinship.
Q:
Apologizing for mistakes the organization has made is likely to occur during which stage of a crisis?
a. postcrisis stage
b. precrisis stage
c. crisis stage
d. initial crisis stage
Q:
Joan has a conversation with her supervisor, Judy. She asks Judy about a rumor that the nursing home is about to be sold to a new company. Judy knows the rumor is true, but tells Joan that as upper management has said, there are no plans for the home to be sold at this time. Which strategy for communicating about change is Judy using?
a. spray and play
b. identify and reply
c. underscore and explore
d. withhold and uphold
Q:
Match the concept, term, or theory with its correct response or definition.cohabiting coupleslaissez-faire familiesCommunication Privacy Management Theorynuclear familyconformity orientationparental favoritismconsensual familiespluralistic familiesconversation orientationprotective familiesextended familyrelational dialecticsfamilysingle-parent familyFamily Communication Patterns Theoryspillover hypothesisfamily privacy rulesstepfamilyfamily storiestriangulationinterparental conflictvoluntary kin familyA household in which one adult is the sole caregiver for the children.
Q:
Match the concept, term, or theory with its correct response or definition.cohabiting coupleslaissez-faire familiesCommunication Privacy Management Theorynuclear familyconformity orientationparental favoritismconsensual familiespluralistic familiesconversation orientationprotective familiesextended familyrelational dialecticsfamilysingle-parent familyFamily Communication Patterns Theoryspillover hypothesisfamily privacy rulesstepfamilyfamily storiestriangulationinterparental conflictvoluntary kin familyFamilies that are low on conversation and high on conformity.
Q:
Reactions to organizational change by lower level employees that interfere with change implementation processes are calleda. the ownership tension.b. resistance.c. group feedback.d. valence responses.
Q:
Match the concept, term, or theory with its correct response or definition.cohabiting coupleslaissez-faire familiesCommunication Privacy Management Theorynuclear familyconformity orientationparental favoritismconsensual familiespluralistic familiesconversation orientationprotective familiesextended familyrelational dialecticsfamilysingle-parent familyFamily Communication Patterns Theoryspillover hypothesisfamily privacy rulesstepfamilyfamily storiestriangulationinterparental conflictvoluntary kin familyA family where at least one of the adults has a child or children from a previous relationship.
Q:
All of the following are typical problems identified with the change process except:
a. unrealistic expectations
b. lack of meaningful participation
c. purpose of the program was not clear
d. management support
Q:
Which one of the following is not a key theme in the research regarding reactions to the change process?a. management supportb. resistancec. ownership tensiond. community support
Q:
Match the concept, term, or theory with its correct response or definition.cohabiting coupleslaissez-faire familiesCommunication Privacy Management Theorynuclear familyconformity orientationparental favoritismconsensual familiespluralistic familiesconversation orientationprotective familiesextended familyrelational dialecticsfamilysingle-parent familyFamily Communication Patterns Theoryspillover hypothesisfamily privacy rulesstepfamilyfamily storiestriangulationinterparental conflictvoluntary kin familyThe notion that people create informational boundaries by carefully choosing whether or not to reveal private information.
Q:
The managerial strategy for communicating about change where the management focuses on fundamental issues related to change success and allows employees the creative freedom to explore various possibilities isa. identify and reply.b. tell and sell.c. underscore and explore.d. spray and pray.
Q:
Match the concept, term, or theory with its correct response or definition.cohabiting coupleslaissez-faire familiesCommunication Privacy Management Theorynuclear familyconformity orientationparental favoritismconsensual familiespluralistic familiesconversation orientationprotective familiesextended familyrelational dialecticsfamilysingle-parent familyFamily Communication Patterns Theoryspillover hypothesisfamily privacy rulesstepfamilyfamily storiestriangulationinterparental conflictvoluntary kin familyA network of people who share their lives over a long period of time.
Q:
Match the concept, term, or theory with its correct response or definition.cohabiting coupleslaissez-faire familiesCommunication Privacy Management Theorynuclear familyconformity orientationparental favoritismconsensual familiespluralistic familiesconversation orientationprotective familiesextended familyrelational dialecticsfamilysingle-parent familyFamily Communication Patterns Theoryspillover hypothesisfamily privacy rulesstepfamilyfamily storiestriangulationinterparental conflictvoluntary kin familyThe degree to which family members are encouraged to participate in interactions about a wide variety of topics.
Q:
A leader should avoid using metaphors to frame communication when a word or phrase is in danger of overuse.
Q:
During the postcrisis phase, communication deals with immediate issues of information dissemination.
Q:
Match the concept, term, or theory with its correct response or definition.cohabiting coupleslaissez-faire familiesCommunication Privacy Management Theorynuclear familyconformity orientationparental favoritismconsensual familiespluralistic familiesconversation orientationprotective familiesextended familyrelational dialecticsfamilysingle-parent familyFamily Communication Patterns Theoryspillover hypothesisfamily privacy rulesstepfamilyfamily storiestriangulationinterparental conflictvoluntary kin familyNarrative accounts shared repeatedly within a family that retell historical events and bond a family together.
Q:
During a crisis, unequivocal messages should always be communicated.
Q:
Match the concept, term, or theory with its correct response or definition.cohabiting coupleslaissez-faire familiesCommunication Privacy Management Theorynuclear familyconformity orientationparental favoritismconsensual familiespluralistic familiesconversation orientationprotective familiesextended familyrelational dialecticsfamilysingle-parent familyFamily Communication Patterns Theoryspillover hypothesisfamily privacy rulesstepfamilyfamily storiestriangulationinterparental conflictvoluntary kin familyConditions governing what family members can talk about, how they can discuss topics, and who should have access to family-related information.
Q:
Match the concept, term, or theory with its correct response or definition.cohabiting coupleslaissez-faire familiesCommunication Privacy Management Theorynuclear familyconformity orientationparental favoritismconsensual familiespluralistic familiesconversation orientationprotective familiesextended familyrelational dialecticsfamilysingle-parent familyFamily Communication Patterns Theoryspillover hypothesisfamily privacy rulesstepfamilyfamily storiestriangulationinterparental conflictvoluntary kin familyFamilies who are high in conversation but low in conformity.
Q:
The concept of exchange is central to transformational leadership.
Q:
Match the concept, term, or theory with its correct response or definition.cohabiting coupleslaissez-faire familiesCommunication Privacy Management Theorynuclear familyconformity orientationparental favoritismconsensual familiespluralistic familiesconversation orientationprotective familiesextended familyrelational dialecticsfamilysingle-parent familyFamily Communication Patterns Theoryspillover hypothesisfamily privacy rulesstepfamilyfamily storiestriangulationinterparental conflictvoluntary kin familyA family made up of relatives who live together in a common household.
Q:
Discursive leadership is a way of looking at how leadership occurs through interactions among organizational actors.
Q:
Withhold and uphold is the most effective strategy to communicate change.
Q:
Match the concept, term, or theory with its correct response or definition.cohabiting coupleslaissez-faire familiesCommunication Privacy Management Theorynuclear familyconformity orientationparental favoritismconsensual familiespluralistic familiesconversation orientationprotective familiesextended familyrelational dialecticsfamilysingle-parent familyFamily Communication Patterns Theoryspillover hypothesisfamily privacy rulesstepfamilyfamily storiestriangulationinterparental conflictvoluntary kin familyFamilies who are high in both conversation and conformity.
Q:
Match the concept, term, or theory with its correct response or definition.cohabiting coupleslaissez-faire familiesCommunication Privacy Management Theorynuclear familyconformity orientationparental favoritismconsensual familiespluralistic familiesconversation orientationprotective familiesextended familyrelational dialecticsfamilysingle-parent familyFamily Communication Patterns Theoryspillover hypothesisfamily privacy rulesstepfamilyfamily storiestriangulationinterparental conflictvoluntary kin familyThe degree to which families believe communication should emphasize similarity or diversity in attitudes, values, and beliefs.
Q:
Getting leaders out of their comfort zones and interacting with others in ways they"ve never tried before can enhance leadership effectiveness.
Q:
Match the concept, term, or theory with its correct response or definition.cohabiting coupleslaissez-faire familiesCommunication Privacy Management Theorynuclear familyconformity orientationparental favoritismconsensual familiespluralistic familiesconversation orientationprotective familiesextended familyrelational dialecticsfamilysingle-parent familyFamily Communication Patterns Theoryspillover hypothesisfamily privacy rulesstepfamilyfamily storiestriangulationinterparental conflictvoluntary kin familyThe idea that two dimensions underlie communication between family members.
Q:
Organizations advocating a trait approach to leadership often use personality tests to select people for leadership roles.
Q:
A match between words and deeds is not an important part of exemplification.
Q:
Match the concept, term, or theory with its correct response or definition.cohabiting coupleslaissez-faire familiesCommunication Privacy Management Theorynuclear familyconformity orientationparental favoritismconsensual familiespluralistic familiesconversation orientationprotective familiesextended familyrelational dialecticsfamilysingle-parent familyFamily Communication Patterns Theoryspillover hypothesisfamily privacy rulesstepfamilyfamily storiestriangulationinterparental conflictvoluntary kin familyTwo unmarried, romantically involved adults living together in a household, with or without children.
Q:
Match the concept, term, or theory with its correct response or definition.cohabiting coupleslaissez-faire familiesCommunication Privacy Management Theorynuclear familyconformity orientationparental favoritismconsensual familiespluralistic familiesconversation orientationprotective familiesextended familyrelational dialecticsfamilysingle-parent familyFamily Communication Patterns Theoryspillover hypothesisfamily privacy rulesstepfamilyfamily storiestriangulationinterparental conflictvoluntary kin familyA family consisting of a husband, wife, and their biological and adopted children.
Q:
Match the concept, term, or theory with its correct response or definition.cohabiting coupleslaissez-faire familiesCommunication Privacy Management Theorynuclear familyconformity orientationparental favoritismconsensual familiespluralistic familiesconversation orientationprotective familiesextended familyrelational dialecticsfamilysingle-parent familyFamily Communication Patterns Theoryspillover hypothesisfamily privacy rulesstepfamilyfamily storiestriangulationinterparental conflictvoluntary kin familyFamilies who are low in both conversation and conformity.
Q:
Recent research indicates that most change agents favor a strategy in which participation is "restricted" or just used in an "advisory" capacity.
Q:
Our cultural language will sometimes negatively describe conflicts among women as .
Q:
During the stage, conflict strategies are enacted in communicative interaction.
Q:
How can families use different types of technology to maintain their relationship?
Q:
Identify and explain the three most important strategies for maintaining family relationships.
Q:
Identify and explain the four family communication patterns.
Q:
Negotiation is gendered in that the qualities of bargainers such as analytic rationality and strategic thinking are linked to .
Q:
A attempts to help the parties facilitate the dispute but holds no decision power.
Q:
What's the difference between a protective family and a laissez-faire family?
Q:
Describe the five different types of families.
Q:
refers to how stakeholders describe their own roles in the conflict.
Q:
The conflict phase is marked by the impact the conflict has on the ongoing work relationship of the parties involved.
Q:
Define family, and identify the six characteristics of a family.
Q:
conflict lasts for a long time and is often very difficult to resolve.
Q:
stereotypes are not viable explanations for understanding the impact of personal factors on choices about conflict resolution strategies.
Q:
Explain the spillover hypothesis.
Q:
Identify the three types of voluntary kin families.
Q:
The presence of incompatible goals creating the grounds for conflict occurs during the phase of conflict.
Q:
Identify the two forms of triangulation common within stepfamilies.
Q:
What are the three difficult family relationship challenges?
Q:
tactics are being used when a mediator attempts to secure information and clarify misunderstandings.
Q:
In communicating dissent, one should
a. present persuasive direct factual appeals.
b. package dissent with a solution.
c. express ideas to someone who can make a difference.
d. all of the above
Q:
Identify the two relational dialectics that are the most common in family relationships.
Q:
Eleni works as a conflict arbitrator for the federal government. Her role differs from a management/union mediator because
a. Eleni is only able to facilitate disputes.
b. Eleni can make a binding decision about the conflict.
c. Eleni has no decision power.
d. Eleni can only be hired by nonunion shops.
Q:
Explain three relational dialectics.
Q:
Describe and provide examples of the seven maintenance strategies identified in your textbook.
Q:
Susie and Rashida are secretaries to two different department chairs in the same office suite. Susie is very talkative and is a natural extravert. Rashida is very focused on completing reports and spreadsheets and needs complete silence when working. Both view their jobs very differently (Susie has a customer service focus while Rashida views herself as a support to her department chair), and their bosses are very
supportive of their differing approaches to the job. Their different personalities results in an ongoing conflict that is impossible to resolve and is very messy. This is an example of a(n)
a. solvable conflict.
b. intractable conflict.
c. characterization conflict.
d. reflexive conflict.
Q:
This way of framing conflict involves how disputants see the other parties in the conflict.
a. identity framing
b. characterization framing
c. management framing
d. individual framing
Q:
Identify and briefly describe the five stages of coming apart.
Q:
Distributive bargaining is characterized by which of the following?
a. maximizing joint gains
b. compromises
c. open sharing of information
d. variable-sum issues
Q:
Identify and briefly describe the five stages of coming together.
Q:
John, as a third party conflict resolution participant, tells a joke at the beginning of a meeting with Jill and Anthony, who are in the process of a nasty fight over a work related issue. John is using which kind of tactic?
a. procedural
b. nondirective
c. directive
d. reflexive