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Communication
Q:
Match the concept, term, or theory with its correct response or definition.avoidinglovingbeautiful-is-good effectmatchingbirds-of-a-feather effectmere exposure effectbondingpassionate lovecircumscribingproximitycommitmentreciprocal likingcompanionate loverelational dialecticsdifferentiatingrelational intrusionequityrelational maintenanceexperimentingromantic betrayalinitiatingromantic relationshipintegratingsocial exchange theoryintensifyingstagnatingjealousyterminatinglikingwedgingThe relationship stage in which the depth of personal disclosure increases.
Q:
Match the concept, term, or theory with its correct response or definition.avoidinglovingbeautiful-is-good effectmatchingbirds-of-a-feather effectmere exposure effectbondingpassionate lovecircumscribingproximitycommitmentreciprocal likingcompanionate loverelational dialecticsdifferentiatingrelational intrusionequityrelational maintenanceexperimentingromantic betrayalinitiatingromantic relationshipintegratingsocial exchange theoryintensifyingstagnatingjealousyterminatinglikingwedgingThe concept stipulating that being in someone's presence increases romantic attraction.
Q:
An anesthesiologist asking about a patient's medical condition before determining the sedation strategy is an example of which of the following flows of communication?
a. activity coordination
b. member negotiation
c. institutional positioning
d. self-structuring
Q:
Ford Motor Company's interactions with a wide range of customers is an example of which of the following flows of communication?
a. activity coordination
b. member negotiation
c. institutional positioning
d. self-structuring
Q:
The flow of communication most concerned with organizational identity is
a. member negotiation flow.
b. institutional positioning flow .
c. self-structuring flow.
d. activity coordination flow.
Q:
Match the concept, term, or theory with its correct response or definition.avoidinglovingbeautiful-is-good effectmatchingbirds-of-a-feather effectmere exposure effectbondingpassionate lovecircumscribingproximitycommitmentreciprocal likingcompanionate loverelational dialecticsdifferentiatingrelational intrusionequityrelational maintenanceexperimentingromantic betrayalinitiatingromantic relationshipintegratingsocial exchange theoryintensifyingstagnatingjealousyterminatinglikingwedgingRelationship stage in which two people exchange demographic information with one another.
Q:
Match the concept, term, or theory with its correct response or definition.avoidinglovingbeautiful-is-good effectmatchingbirds-of-a-feather effectmere exposure effectbondingpassionate lovecircumscribingproximitycommitmentreciprocal likingcompanionate loverelational dialecticsdifferentiatingrelational intrusionequityrelational maintenanceexperimentingromantic betrayalinitiatingromantic relationshipintegratingsocial exchange theoryintensifyingstagnatingjealousyterminatinglikingwedgingIntense emotional commitment that consists of intimacy, caring, and attachment.
Q:
Match the concept, term, or theory with its correct response or definition.avoidinglovingbeautiful-is-good effectmatchingbirds-of-a-feather effectmere exposure effectbondingpassionate lovecircumscribingproximitycommitmentreciprocal likingcompanionate loverelational dialecticsdifferentiatingrelational intrusionequityrelational maintenanceexperimentingromantic betrayalinitiatingromantic relationshipintegratingsocial exchange theoryintensifyingstagnatingjealousyterminatinglikingwedgingFeeling of affection and respect we have for our friends.
Q:
Organizing is influenced by the physical site in which it occurs.
Q:
Performance evaluations most likely are an example of the activity coordination flow of communication within an organization.
Q:
Membership negotiation is only relevant when a newcomer joins an organization.
Q:
While fighting with your new spouse, you yell, "I don"t know why we even got marriedwe"re so different!" This is an example of
A. dirty secrets
B. skirting
C. sniping
D. sudden-death statement
E. pseudo-conflict
Q:
When filing for divorce, your spouse says, "Let's figure out a way we can both be happy and have joint custody of the kids." What conflict-management style is he or she using?
A. collaboration
B. competition
C. accommodation
D. avoidance
E. withdrawal
Q:
If your faculty advisor, who is helping you prepare your rsum, has many contacts in the business world, what type of power currency does he or she wield?
A. resource currency
B. expertise currency
C. social network currency
D. personal currency
E. intimacy currency
Q:
A press secretary's job to communicate an organization's message is a clear example of ventriloquism.
Q:
If Heather tells others about ideas Patrick shared with her in an initial conversation, she is scaling up to the 2nd degree of separation.
Q:
Minutes from a meeting is the conversation end of the conversation-text self-organizing loop.
Q:
Escalation is
A. a decrease in the intensity of a conflict
B. a risk of engaging in competition
C. a result of terminating a relationship
D. people disclosing hurtful feelings about their partners
E. none of the options are correct
Q:
When Jane sat down with her partner Pat to discuss a disagreement over finances, Pat responded by bringing up old issues and problems that had long since been addressed. Pat is engaging in
A. Dyadic Power Theory
B. sniping
C. escalation
D. dirty secrets
E. kitchen-sinking
Q:
The concept of "compassion" as part of a hospital system represents an example of Big D Discourse.
Q:
Structuration theory argues that the social world is generated through the agency of active participants.
Q:
Which of the following strategies should a collectivist use to resolve a conflict with an individualist?
A. recognize that conflicts can be separate from people
B. use direct and assertive language
C. focus on conflict, not personalities
D. manage conflicts rather than avoiding them
E. all of the options are correct
Q:
Social constructionists argue that reality is an objective thing.
Q:
If your supervisor asks you to work late and you agree even though you have other plans, what conflict-management style are you using?
A. sniping
B. competition
C. accommodation
D. avoidance
E. withdrawal
Q:
Cumulative annoyance
A. is a form of avoidance
B. occurs when one communicates negatively
C. occurs when repressed grievances accumulate
D. occurs when one continually uses a competitive approach
E. occurs when one jokes about or changes the topic during a conflict episode
Q:
Very few organizational communication scholars have objected to the container metaphor, which explains how communication occurs within organizations.
Q:
A links radically different connections within a communication network.
Q:
Which of the following is true of people who use collaborative approaches to manage conflict?
A. they are likely to see the same conflict resurface
B. they experience shorter and fewer disputes
C. they experience more mutual resentment
D. they are more likely to use separation in a positive way
E. all of the options are correct
Q:
The new person you are dating keeps asking you about the status of your relationship, and you respond by joking that committed relationships always end. What conflict approach are you using?
A. collaboration
B. skirting
C. accommodation
D. avoidance
E. withdrawal
Q:
means excellent organizations encourage employees to take risks in the development of new ideas.
Q:
You take your new boyfriend to see a movie and are annoyed by kids behind you who talk incessantly and kick the back of your seat. You respond by turning around occasionally and fidgeting in your seat. What type of conflict-management approach are you exhibiting?
A. collaboration
B. competition
C. accommodation
D. avoidance
E. withdrawal
Q:
Structural improvements occur
A. when two people develop a creative solution to solve their problem
B. when one person gets his or her way
C. when one party withdraws from the conflict encounter
D. when people change the basic understanding of their relationship to avoid conflict
E. when one person uses accommodation and the other gets his or her way
Q:
Network participants who connect disparate groups within the network without membership in either group fulfill the role of .
Q:
Which of the following is NOT considered to be a source of conflict?
A. irritating partner behaviors
B. differences in income and education
C. disagreements regarding relationship rules
D. personality clashes
E. none of the options are correct
Q:
Stockholders who manage their funds by looking at a wide variety of media sources for information are reducing their , according to Weick.
Q:
are the beliefs and visions that members hold for an organization.
Q:
Andy makes demands of his friend, who in turn makes his own demands. Both parties eventually agree to make concessions, although neither friend gets exactly what he wanted. What type of resolution is being used?
A. separation
B. domination
C. compromise
D. competition
E. accommodation
Q:
A person with a charismatic, extroverted personality would likely possess which type of power currency?
A. resource currency
B. expertise currency
C. social network currency
D. personal currency
E. intimacy currency
Q:
Weick's notion of the environment expands the traditional idea of a system environment beyond the physical environment.
Q:
In Weick's theory of organizing , refers to the uncertainty that is inevitable in the environment.
Q:
The idea that "a system can reach the same final state from differing initial conditions and a variety of paths" refers to the property of .
Q:
Which of the following statements regarding the relationship between culture and conflict is true?
A. collectivists view direct messages as personal attacks
B. individualists prefer to use avoidance
C. collectivists prefer to use collaboration
D. individualists prefer to use a third-party mediator
E. collectivists are less concerned with indirect or nonverbal communication
Q:
If an auto repair shop charges high labor rates, yet you are willing to pay the rates because of the shop's excellent reputation and skilled mechanics, what type of power currency is represented?
A. resource currency
B. expertise currency
C. social network currency
D. personal currency
E. intimacy currency
Q:
If Don is the primary decision maker in his marriage and his wife Kathy acquiesces to his decisions, what is being exemplified by their relationship?
A. social network currency
B. symmetrical relationship
C. complementary relationship
D. resource currency
E. expertise currency
Q:
Deal and Kennedy's "strong culture" exemplifies a approach to cultural analysis.
Q:
The three concepts that characterize systems components include interdependence, , and permeability.
Q:
The themes identified by Peters and Waterman characterize excellent organizations as
a. spending significant time planning and analyzing.
b. incorporating complex structures to deal with divisions of labor.
c. having a unity of purpose and avoiding the complexities of innovation.
d. staying focused on what they do best and avoiding radical diversification.
Q:
Which of the following is NOT true of conflict?
A. it occurs most often outside the home
B. it occurs between those who know each other well
C. it occurs between those who have established relationships
D. it occurs most often between family members and romantic partners
E. it occurs between those whose personalities clash
Q:
Conflict can be described as having all the following characteristics EXCEPT
A. it is perceptual
B. it is a process
C. it is dynamic
D. it stems from a series of unrelated events
E. none of the options are correct
Q:
The four key components of Deal and Kennedy's "strong cultures" are
a. rites/rituals, heroes, the gangplank, and assumptions.
b. values, heroes, rites/rituals, and the cultural network.
c. episodes, autonomy, stories, and rites/rituals.
d. artifacts, decision-making style, values, and network configuration
Q:
You"re engaged in a Facebook conflict with a friend who writes a nasty comment about you and signs off before you can reply. What conflict approach is your friend using?
A. sniping
B. skirting
C. cumulative annoyance
D. accomodation
E. withdrawal
Q:
Jessica's boyfriend spends the day shopping for clothes when he's supposed to be looking for a job. When he comes home, she responds, "So you"re buying a new wardrobe to stand in the unemployment line?" Her remark is an example of what kind of conflict?
A. dj vu
B. mocking
C. sniping
D. silent treatment
E. none of the options are correct
Q:
According to Weick, the primary goal of organizations is to
a. establish network roles.
b. gain feedback.
c. reduce uncertainty.
d. ensure requisite variety.
Q:
Systems theory originated with the study of
a. organizations.
b. sociology.
c. biology.
d. communication.
e. machine.
Q:
Kitchen-sinking is
A. holding a grudge against your relational partner
B. dredging up unrelated problems in response to conflict
C. an effective conflict-management strategy
D. an authoritative use of power
E. an uneven distribution of household chores
Q:
Which of the following statements is NOT true about how gender influences conflict management?
A. men are encouraged to avoid conflict
B. women are encouraged to avoid conflict
C. women are likely to accommodate
D. men are likely to compete
E. men are socialized to use violence during conflict
Q:
Michael is a sales representative who spends a great deal of time out on the road and infrequently communicates with the rest of his sales team. He is
a. a bridge.
b. a liaison.
c. an isolate.
d. all of the above
e. a and b
Q:
If Darcy has a long-term, committed relationship with her partner, what type of power currency is she likely to have?
A. resource currency
B. expertise currency
C. social network currency
D. personal currency
E. intimacy currency
Q:
Weick proposes a ______ process in which rules and cycles are saved for future organizational use.
a. transformation
b. exchange
c. control
d. enactment
e. retention
Q:
If Mary and Marie believe their goals are incompatible, when in fact their goals are compatible, they are engaged in
A. conflict
B. escalation
C. demand-withdraw pattern
D. domination
E. pseudo-conflict
Q:
Approaching organizational culture with the idea that there may be multiple manifestations of culture that are difficult to interpret represents which perspective of culture?
a. fragmentation
b. interactional
c. episodic
d. unitary
Q:
Conflicts usually only have short-term consequences and often end more quickly than relational partners would have imagined.
Q:
Open systems are characterized by ____, or the ability to sustain themselves and grow.a. participationb. requisite varietyc. negative entropyd.cultural diversity
Q:
Three people were fired at ABC Corporation. Eugene was fired because he was incompetent. Rita was fired because she was unethical. Kayla was fired because of economic conditions. This illustrates the systems property of
a. equifinality.
b. negative entropy.
c. feedback.
d. requisite variety.
Q:
Reactivity is an effective conflict-management style through which relational partners can constructively vent their feelings before discussing resolutions.
Q:
People with moderate power are less likely to use controlling communication.
Q:
_____________ are usually described as being interactional, contextual, episodic, and improvisational.
a. The sites of culture
b. The "core" assumptions of culture
c. Cultural performances
d. Schein's three levels of culture
Q:
The textbook recommends moving face-to-face conflicts online for more effective resolution.
Q:
An isolate rarely, if ever, communicates or has relationships with other organizational members.
Q:
Cultural performances are distinct from organizational history.
Q:
On average, people report having seven conflicts a week with relatives, friends, and lovers.
Q:
According to the prescriptive approach to culture, successful companies can be identified in terms of their cultures.
Q:
Separation is an unproductive long-term strategy for dealing with conflict.
Q:
In a demand-withdraw pattern, men often pursue conflict in attempting to meet their needs, whereas women respond by withdrawing from the episode.
Q:
In Weick's view of organizing, responding to highly equivocal information requires the use of assembly rules.
Q:
In alternative approaches to culture, organizational cultures are not thought of as unitary.
Q:
If individuals enter into a serial argument by trying to gain power and use competitive strategies, the conflict is less likely to be resolved.
Q:
A personnel director asking applicants to submit resumes in a particular format would be an example of an assembly rule that assists in sensemaking.
Q:
Collaboration is the most constructive approach to managing conflict.
Q:
If your partner reports, "I have never really loved you," this is an example of a dirty secret that can result from conflict escalation.