Accounting
Anthropology
Archaeology
Art History
Banking
Biology & Life Science
Business
Business Communication
Business Development
Business Ethics
Business Law
Chemistry
Communication
Computer Science
Counseling
Criminal Law
Curriculum & Instruction
Design
Earth Science
Economic
Education
Engineering
Finance
History & Theory
Humanities
Human Resource
International Business
Investments & Securities
Journalism
Law
Management
Marketing
Medicine
Medicine & Health Science
Nursing
Philosophy
Physic
Psychology
Real Estate
Science
Social Science
Sociology
Special Education
Speech
Visual Arts
Communication
Q:
Ethnographers create mini-theories about an organization's culture that are grounded in observations of a particular organization's culture.
Q:
According to Peters and Waterman, excellent organizations should avoid complex structures and divisions of labor.
Q:
Peters and Waterman, and Deal and Kennedy's conceptualizations of culture are prescriptive.
Q:
Accommodation is an approach to managing conflict that occurs when one refuses to give in to the needs or desires of one's relational partner.
Q:
Pseudo-conflict is a risk that results from engaging in avoidance as a conflict strategy.
Q:
Hierarchical ordering is a systems principle that implies that the functioning of one component of the system relies on other components of the system.
Q:
Deal and Kennedy argued that business success could be enhanced through the development of a "strong" culture.
Q:
Avoidance is the most frequently used approach to managing conflict.
Q:
Equivocality is likely to be high in highly competitive business environments.
Q:
Power is granted by those who relinquish control and allow others to exert influence over them.
Q:
One positive outcome of conflict managed by compromise is that both parties leave feeling fully satisfied.
Q:
The metaphor is associated with the human relations approach.
Q:
communication is more appropriate for addressing human needs emphasized in the human relations approach.
Q:
During "quiet" periods in serial arguments, relational partners don"t think about their conflict.
Q:
The human resources approach to management includes communication which was not represented in earlier management approaches.
Q:
In Asian and Latino cultures, social network currency is more highly valued than resource currency.
Q:
The fact that an individual is linked with a network of friends gives that person intimacy currency.
Q:
In human relations organizations, task-related communication will be accompanied by communication.
Q:
The is primarily concerned with building relationships with subordinates.
Q:
Money, property, and food are examples of resource currency.
Q:
McGregor believed that managers who believe commitment is a function of the rewards associated with employees' achievement were following the assumptions of .
Q:
Power, in and of itself, is neither good nor bad.
Q:
Blake and Mouton's Managerial Grid assumes that effective leaders need to demonstrate both concernfor and concern for .
Q:
Men tend to rely more on violence as a strategy to manage conflict than do women.
Q:
The highest order needs in Maslow's Hierarchy of Needs are needs.
Q:
People from collectivistic cultures view direct messages about conflict as personal attacks.
Q:
The notion that performance might improve as a simple function of being studied is known as the .
Q:
Cumulative annoyance can result when relationship partners engage in avoidance as a conflict strategy.
Q:
Happy couples are more likely to avoid personal attacks during conflicts.
Q:
involves the organization embodying a cycle of knowledge creation, development, and application.
Q:
Which of the following is not one of Pfeffer's Seven Practices of Successful Organizations?
a. employment security
b. self-managed teams
c. sharing information
d. family-based organizing
Q:
A key risk of using competition to manage conflict is escalation.
Q:
Jamon is a manager in a human resources organization. He has a message for Bob who works on the assembly line. What channel is he likely to use to get the message to Bob?
a. face-to-face
b. telephone
c. memo
d. e-mail
e. any of the above
Q:
Match the concept, term, or theory with its correct response or definition.accommodationintimacy currencyavoidancekitchen-sinkingchilling effectpersonal currencycollaborationpowercompetitionpseudo-conflictcomplementary relationshipsreactivitycompromiseresource currencyconflictseparationcumulative annoyanceserial argumentsdemand-withdraw patternserial argument process modeldirty secretsskirtingdominationsnipingDyadic Power Theorysocial network currencyescalationstructural improvementsexpertise currencysudden-death statementsintegrative agreementssymmetrical relationshipsA series of unresolved disputes, all having to do with the same issue.
Q:
Match the concept, term, or theory with its correct response or definition.accommodationintimacy currencyavoidancekitchen-sinkingchilling effectpersonal currencycollaborationpowercompetitionpseudo-conflictcomplementary relationshipsreactivitycompromiseresource currencyconflictseparationcumulative annoyanceserial argumentsdemand-withdraw patternserial argument process modeldirty secretsskirtingdominationsnipingDyadic Power Theorysocial network currencyescalationstructural improvementsexpertise currencysudden-death statementsintegrative agreementssymmetrical relationshipsAn approach to conflict characterized by accusations of mistrust, yelling, crying, and becoming verbally or physically abusive.
Q:
The direction of communication in a human resources organization is
a. top-down.
b. uni-directional.
c. multidirectional.
d. bottom-up.
Q:
Match the concept, term, or theory with its correct response or definition.accommodationintimacy currencyavoidancekitchen-sinkingchilling effectpersonal currencycollaborationpowercompetitionpseudo-conflictcomplementary relationshipsreactivitycompromiseresource currencyconflictseparationcumulative annoyanceserial argumentsdemand-withdraw patternserial argument process modeldirty secretsskirtingdominationsnipingDyadic Power Theorysocial network currencyescalationstructural improvementsexpertise currencysudden-death statementsintegrative agreementssymmetrical relationshipsA dramatic rise in emotional intensity and increasingly aggressive communication.
Q:
According to Maslow, what needs must be satisfied before an individual will become concerned about the satisfaction of social needs on the job?
a. physiological needs
b. safety needs
c. belonging needs
d. a and b
e. none of the above
Q:
Match the concept, term, or theory with its correct response or definition.accommodationintimacy currencyavoidancekitchen-sinkingchilling effectpersonal currencycollaborationpowercompetitionpseudo-conflictcomplementary relationshipsreactivitycompromiseresource currencyconflictseparationcumulative annoyanceserial argumentsdemand-withdraw patternserial argument process modeldirty secretsskirtingdominationsnipingDyadic Power Theorysocial network currencyescalationstructural improvementsexpertise currencysudden-death statementsintegrative agreementssymmetrical relationshipsA type of conflict resolution in which one person gets his or her way by influencing the other person to abandon goals.
Q:
Dora is very appreciative that her employer provides gloves to protect her hands from the dangerous chemicals she uses in her work. According to Maslow, what need level is Dora concerned with?
a. physiological needs
b. safety needs
c. belonging needs
d. esteem needs
e. financial needs
Q:
Match the concept, term, or theory with its correct response or definition.accommodationintimacy currencyavoidancekitchen-sinkingchilling effectpersonal currencycollaborationpowercompetitionpseudo-conflictcomplementary relationshipsreactivitycompromiseresource currencyconflictseparationcumulative annoyanceserial argumentsdemand-withdraw patternserial argument process modeldirty secretsskirtingdominationsnipingDyadic Power Theorysocial network currencyescalationstructural improvementsexpertise currencysudden-death statementsintegrative agreementssymmetrical relationshipsRepressed irritation that grows as the mental list of grievances against another person builds.
Q:
Which of the Hawthorne Studies found that employees were more interested in talking about their feelings and attitudes rather than the work itself?
a. interview program
b. relay assembly test room study
c. bank wiring room study
d. illumination study
Q:
Match the concept, term, or theory with its correct response or definition.accommodationintimacy currencyavoidancekitchen-sinkingchilling effectpersonal currencycollaborationpowercompetitionpseudo-conflictcomplementary relationshipsreactivitycompromiseresource currencyconflictseparationcumulative annoyanceserial argumentsdemand-withdraw patternserial argument process modeldirty secretsskirtingdominationsnipingDyadic Power Theorysocial network currencyescalationstructural improvementsexpertise currencysudden-death statementsintegrative agreementssymmetrical relationshipsOccurs when people stop discussing relationship issues out of fear.
Q:
Which of the Hawthorne Studies found that the social group's influence on worker behavior exceeded leverage exerted by the formal organizational power structure?
a. relay assembly test room study
b. interview program
c. bank wiring room study
d. illumination study
Q:
Match the concept, term, or theory with its correct response or definition.accommodationintimacy currencyavoidancekitchen-sinkingchilling effectpersonal currencycollaborationpowercompetitionpseudo-conflictcomplementary relationshipsreactivitycompromiseresource currencyconflictseparationcumulative annoyanceserial argumentsdemand-withdraw patternserial argument process modeldirty secretsskirtingdominationsnipingDyadic Power Theorysocial network currencyescalationstructural improvementsexpertise currencysudden-death statementsintegrative agreementssymmetrical relationshipsA principle stating that people with moderate power tend to use controlling communication.
Q:
Human relations principles argue that
a. satisfaction of higher-order needs leads directly to productivity.
b. productivity leads directly to satisfaction of higher-order needs.
c. satisfaction of higher-order needs leads directly to job satisfaction.
d. work factors directly impact job satisfaction.
Q:
Match the concept, term, or theory with its correct response or definition.accommodationintimacy currencyavoidancekitchen-sinkingchilling effectpersonal currencycollaborationpowercompetitionpseudo-conflictcomplementary relationshipsreactivitycompromiseresource currencyconflictseparationcumulative annoyanceserial argumentsdemand-withdraw patternserial argument process modeldirty secretsskirtingdominationsnipingDyadic Power Theorysocial network currencyescalationstructural improvementsexpertise currencysudden-death statementsintegrative agreementssymmetrical relationshipsThe ability to influence or control other people or events.
Q:
According to McGregor, which of the following characterize the assumptions of a Theory X manager?
a. Workers are lazy.
b. Workers dislike responsibility.
c. Workers are not very bright.
d. All of the above
e. a and b
Q:
Match the concept, term, or theory with its correct response or definition.accommodationintimacy currencyavoidancekitchen-sinkingchilling effectpersonal currencycollaborationpowercompetitionpseudo-conflictcomplementary relationshipsreactivitycompromiseresource currencyconflictseparationcumulative annoyanceserial argumentsdemand-withdraw patternserial argument process modeldirty secretsskirtingdominationsnipingDyadic Power Theorysocial network currencyescalationstructural improvementsexpertise currencysudden-death statementsintegrative agreementssymmetrical relationshipsA type of avoidance in which one communicates in a negative manner and then abandons the encounter either by leaving or refusing to interact.
Q:
Which of the following is not a prototype management style as discussed by Blake and Mouton?
a. country club
b. team
c. benevolent-authoritative
d. impoverished
Q:
Match the concept, term, or theory with its correct response or definition.accommodationintimacy currencyavoidancekitchen-sinkingchilling effectpersonal currencycollaborationpowercompetitionpseudo-conflictcomplementary relationshipsreactivitycompromiseresource currencyconflictseparationcumulative annoyanceserial argumentsdemand-withdraw patternserial argument process modeldirty secretsskirtingdominationsnipingDyadic Power Theorysocial network currencyescalationstructural improvementsexpertise currencysudden-death statementsintegrative agreementssymmetrical relationshipsPower that comes from possessing personal characteristics that are considered desirable.
Q:
Pfeffer argues that sharing information is important in successful organizations.
Q:
Communication within a human relations organization tends to be less formal than in an organization run with a classical approach.
Q:
In the consultative organization, managers have the explicit goal of exploiting workers.
Q:
Match the concept, term, or theory with its correct response or definition.accommodationintimacy currencyavoidancekitchen-sinkingchilling effectpersonal currencycollaborationpowercompetitionpseudo-conflictcomplementary relationshipsreactivitycompromiseresource currencyconflictseparationcumulative annoyanceserial argumentsdemand-withdraw patternserial argument process modeldirty secretsskirtingdominationsnipingDyadic Power Theorysocial network currencyescalationstructural improvementsexpertise currencysudden-death statementsintegrative agreementssymmetrical relationshipsThe sudden withdrawal of one person from a conflict.
Q:
Match the concept, term, or theory with its correct response or definition.accommodationintimacy currencyavoidancekitchen-sinkingchilling effectpersonal currencycollaborationpowercompetitionpseudo-conflictcomplementary relationshipsreactivitycompromiseresource currencyconflictseparationcumulative annoyanceserial argumentsdemand-withdraw patternserial argument process modeldirty secretsskirtingdominationsnipingDyadic Power Theorysocial network currencyescalationstructural improvementsexpertise currencysudden-death statementsintegrative agreementssymmetrical relationshipsMessages that are honest but have been kept hidden to protect a partner's feelings, and are designed to hurt.
Q:
Match the concept, term, or theory with its correct response or definition.accommodationintimacy currencyavoidancekitchen-sinkingchilling effectpersonal currencycollaborationpowercompetitionpseudo-conflictcomplementary relationshipsreactivitycompromiseresource currencyconflictseparationcumulative annoyanceserial argumentsdemand-withdraw patternserial argument process modeldirty secretsskirtingdominationsnipingDyadic Power Theorysocial network currencyescalationstructural improvementsexpertise currencysudden-death statementsintegrative agreementssymmetrical relationshipsRelationships in which power is balanced.
Q:
Control in a System IV organization is exercised at all levels of the organization.
Q:
It is impossible to fulfill one's higher order needs without taking care of other's lower order needs
Q:
The Hawthorne research team was initially interested in how changes in the work environment would impact the productivity of factory workers.
Q:
Match the concept, term, or theory with its correct response or definition.accommodationintimacy currencyavoidancekitchen-sinkingchilling effectpersonal currencycollaborationpowercompetitionpseudo-conflictcomplementary relationshipsreactivitycompromiseresource currencyconflictseparationcumulative annoyanceserial argumentsdemand-withdraw patternserial argument process modeldirty secretsskirtingdominationsnipingDyadic Power Theorysocial network currencyescalationstructural improvementsexpertise currencysudden-death statementsintegrative agreementssymmetrical relationshipsDeclarations of the end of a relationship.
Q:
The Hawthorne Studies were motivated by the classical approach to organizing and led to the human relations approach to organizing.
Q:
Match the concept, term, or theory with its correct response or definition.accommodationintimacy currencyavoidancekitchen-sinkingchilling effectpersonal currencycollaborationpowercompetitionpseudo-conflictcomplementary relationshipsreactivitycompromiseresource currencyconflictseparationcumulative annoyanceserial argumentsdemand-withdraw patternserial argument process modeldirty secretsskirtingdominationsnipingDyadic Power Theorysocial network currencyescalationstructural improvementsexpertise currencysudden-death statementsintegrative agreementssymmetrical relationshipsPattern of conflict in which one person pursues his or her goals by making demands and the other person withdraws from the encounter.
Q:
Match the concept, term, or theory with its correct response or definition.accommodationintimacy currencyavoidancekitchen-sinkingchilling effectpersonal currencycollaborationpowercompetitionpseudo-conflictcomplementary relationshipsreactivitycompromiseresource currencyconflictseparationcumulative annoyanceserial argumentsdemand-withdraw patternserial argument process modeldirty secretsskirtingdominationsnipingDyadic Power Theorysocial network currencyescalationstructural improvementsexpertise currencysudden-death statementsintegrative agreementssymmetrical relationshipsTreating conflict as a mutual problem-solving challenge.
Q:
If an organization exists in a diverse and complex environment, a team-based management approach is not appropriate.
Q:
Blake and Mouton suggest that all managers should adopt a team management approach.
Q:
Match the concept, term, or theory with its correct response or definition.accommodationintimacy currencyavoidancekitchen-sinkingchilling effectpersonal currencycollaborationpowercompetitionpseudo-conflictcomplementary relationshipsreactivitycompromiseresource currencyconflictseparationcumulative annoyanceserial argumentsdemand-withdraw patternserial argument process modeldirty secretsskirtingdominationsnipingDyadic Power Theorysocial network currencyescalationstructural improvementsexpertise currencysudden-death statementsintegrative agreementssymmetrical relationshipsA process that occurs between people who perceive incompatible goals, or interference in achieving their objectives.
Q:
Theory X and Theory Y involve the assumptions that managers hold about workers.
Q:
Match the concept, term, or theory with its correct response or definition.accommodationintimacy currencyavoidancekitchen-sinkingchilling effectpersonal currencycollaborationpowercompetitionpseudo-conflictcomplementary relationshipsreactivitycompromiseresource currencyconflictseparationcumulative annoyanceserial argumentsdemand-withdraw patternserial argument process modeldirty secretsskirtingdominationsnipingDyadic Power Theorysocial network currencyescalationstructural improvementsexpertise currencysudden-death statementsintegrative agreementssymmetrical relationshipsThe perception that a conflict exists, when in fact it doesn"t.
Q:
Time and motion studies can also be useful in finding the proper fit between worker and job. The and the importance of are the tenets of Taylor's theory that relate best to this idea.
Q:
Match the concept, term, or theory with its correct response or definition.accommodationintimacy currencyavoidancekitchen-sinkingchilling effectpersonal currencycollaborationpowercompetitionpseudo-conflictcomplementary relationshipsreactivitycompromiseresource currencyconflictseparationcumulative annoyanceserial argumentsdemand-withdraw patternserial argument process modeldirty secretsskirtingdominationsnipingDyadic Power Theorysocial network currencyescalationstructural improvementsexpertise currencysudden-death statementsintegrative agreementssymmetrical relationshipsPower that comes from having a close, personal bond with someone that no one else shares.
Q:
Match the concept, term, or theory with its correct response or definition.accommodationintimacy currencyavoidancekitchen-sinkingchilling effectpersonal currencycollaborationpowercompetitionpseudo-conflictcomplementary relationshipsreactivitycompromiseresource currencyconflictseparationcumulative annoyanceserial argumentsdemand-withdraw patternserial argument process modeldirty secretsskirtingdominationsnipingDyadic Power Theorysocial network currencyescalationstructural improvementsexpertise currencysudden-death statementsintegrative agreementssymmetrical relationshipsA type of avoidance in which one jokes about a conflict or changes the topic.
Q:
The most prevalent mode of communication in classical organizations is communication.
Q:
Taylor advocated a strict in which workers perform physical labor that is planned and directed by management.
Q:
Match the concept, term, or theory with its correct response or definition.accommodationintimacy currencyavoidancekitchen-sinkingchilling effectpersonal currencycollaborationpowercompetitionpseudo-conflictcomplementary relationshipsreactivitycompromiseresource currencyconflictseparationcumulative annoyanceserial argumentsdemand-withdraw patternserial argument process modeldirty secretsskirtingdominationsnipingDyadic Power Theorysocial network currencyescalationstructural improvementsexpertise currencysudden-death statementsintegrative agreementssymmetrical relationshipsPower that comes from material things such as money or property.
Q:
Organizations are because its rules and standards make it possible to know how they will get accomplished.
Q:
Match the concept, term, or theory with its correct response or definition.accommodationintimacy currencyavoidancekitchen-sinkingchilling effectpersonal currencycollaborationpowercompetitionpseudo-conflictcomplementary relationshipsreactivitycompromiseresource currencyconflictseparationcumulative annoyanceserial argumentsdemand-withdraw patternserial argument process modeldirty secretsskirtingdominationsnipingDyadic Power Theorysocial network currencyescalationstructural improvementsexpertise currencysudden-death statementsintegrative agreementssymmetrical relationshipsAn approach to conflict in which one ignores, or communicates indirectly, about a situation.
Q:
Match the concept, term, or theory with its correct response or definition.accommodationintimacy currencyavoidancekitchen-sinkingchilling effectpersonal currencycollaborationpowercompetitionpseudo-conflictcomplementary relationshipsreactivitycompromiseresource currencyconflictseparationcumulative annoyanceserial argumentsdemand-withdraw patternserial argument process modeldirty secretsskirtingdominationsnipingDyadic Power Theorysocial network currencyescalationstructural improvementsexpertise currencysudden-death statementsintegrative agreementssymmetrical relationshipsStates that the course of arguments is determined by individuals' goals, approaches, and perceptions of the conflict.
Q:
Fayol suggests that employees should be treated justly in
Q:
Match the concept, term, or theory with its correct response or definition.accommodationintimacy currencyavoidancekitchen-sinkingchilling effectpersonal currencycollaborationpowercompetitionpseudo-conflictcomplementary relationshipsreactivitycompromiseresource currencyconflictseparationcumulative annoyanceserial argumentsdemand-withdraw patternserial argument process modeldirty secretsskirtingdominationsnipingDyadic Power Theorysocial network currencyescalationstructural improvementsexpertise currencysudden-death statementsintegrative agreementssymmetrical relationshipsA result of achieving resolution, if both parties change the basic rules governing their relationship to prevent future conflict.