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Communication
Q:
Fayol proposes that within an organization, there should be an appointed place for each employee and task within the organization. This is the principle of
Q:
The classical theories of organizational communication are based on a metaphor.
Q:
Weber advocated the use of power rather than legitimate power or charismatic power.
Q:
Match the concept, term, or theory with its correct response or definition.accommodationintimacy currencyavoidancekitchen-sinkingchilling effectpersonal currencycollaborationpowercompetitionpseudo-conflictcomplementary relationshipsreactivitycompromiseresource currencyconflictseparationcumulative annoyanceserial argumentsdemand-withdraw patternserial argument process modeldirty secretsskirtingdominationsnipingDyadic Power Theorysocial network currencyescalationstructural improvementsexpertise currencysudden-death statementsintegrative agreementssymmetrical relationshipsA form of conflict resolution in which both sides maintain individual goals while developing creative solutions to mutual problems.
Q:
Match the concept, term, or theory with its correct response or definition.accommodationintimacy currencyavoidancekitchen-sinkingchilling effectpersonal currencycollaborationpowercompetitionpseudo-conflictcomplementary relationshipsreactivitycompromiseresource currencyconflictseparationcumulative annoyanceserial argumentsdemand-withdraw patternserial argument process modeldirty secretsskirtingdominationsnipingDyadic Power Theorysocial network currencyescalationstructural improvementsexpertise currencysudden-death statementsintegrative agreementssymmetrical relationshipsRelationships in which power is imbalanced.
Q:
Match the concept, term, or theory with its correct response or definition.accommodationintimacy currencyavoidancekitchen-sinkingchilling effectpersonal currencycollaborationpowercompetitionpseudo-conflictcomplementary relationshipsreactivitycompromiseresource currencyconflictseparationcumulative annoyanceserial argumentsdemand-withdraw patternserial argument process modeldirty secretsskirtingdominationsnipingDyadic Power Theorysocial network currencyescalationstructural improvementsexpertise currencysudden-death statementsintegrative agreementssymmetrical relationshipsAccusations directed at one's conversation partner that have little to do with a disagreement.
Q:
Frederick Taylor wanted to replace the initiatives and incentives system with his system of management.
Q:
In Chapter 2's Spotlight on Scholarship by D"Urso, almost ___ conduct surveillance on their employees.
a. 50%
b. 80%
c. 30%
d. none of the above
Q:
Having a checklist for medical personnel to follow when preparing a patient for surgery illustrates which tenant of Taylor's theory?
a. inherent difference between management and workers
b. proper selection of workers
c. one best way to do every job
d. systematic soldiering
Q:
Match the concept, term, or theory with its correct response or definition.accommodationintimacy currencyavoidancekitchen-sinkingchilling effectpersonal currencycollaborationpowercompetitionpseudo-conflictcomplementary relationshipsreactivitycompromiseresource currencyconflictseparationcumulative annoyanceserial argumentsdemand-withdraw patternserial argument process modeldirty secretsskirtingdominationsnipingDyadic Power Theorysocial network currencyescalationstructural improvementsexpertise currencysudden-death statementsintegrative agreementssymmetrical relationshipsA short-term conflict resolution that occurs when both parties change their goals to make them compatible.
Q:
Match the concept, term, or theory with its correct response or definition.accommodationintimacy currencyavoidancekitchen-sinkingchilling effectpersonal currencycollaborationpowercompetitionpseudo-conflictcomplementary relationshipsreactivitycompromiseresource currencyconflictseparationcumulative annoyanceserial argumentsdemand-withdraw patternserial argument process modeldirty secretsskirtingdominationsnipingDyadic Power Theorysocial network currencyescalationstructural improvementsexpertise currencysudden-death statementsintegrative agreementssymmetrical relationshipsPower that comes from having specialized skills or knowledge.
Q:
Match the concept, term, or theory with its correct response or definition.accommodationintimacy currencyavoidancekitchen-sinkingchilling effectpersonal currencycollaborationpowercompetitionpseudo-conflictcomplementary relationshipsreactivitycompromiseresource currencyconflictseparationcumulative annoyanceserial argumentsdemand-withdraw patternserial argument process modeldirty secretsskirtingdominationsnipingDyadic Power Theorysocial network currencyescalationstructural improvementsexpertise currencysudden-death statementsintegrative agreementssymmetrical relationshipsAn approach to conflict in which one person abandons his or her own goals and acquiesces to the desires of another person.
Q:
The huge bonuses Wall Street executives receive, even in the face of the banking crisis of 2008, would be recommended by which of Fayol's principles?
a. organizational power
b. organizational reward
c. organizational attitude
d. organizational hierarchy
Q:
Esmeralda started a new job putting peanuts into small bags to sell outside of the baseball park (at a nickel per bag). Esmeralda found that she has a knack for the job and started working fast so she could earn a lot of money. Her coworkers Glenn and Helen quickly tried to convince her to slow down, as they knew management might start paying them only a penny a bag if they realized how easy the job was. Esmeralda is an example of a(n) _______________, and Glenn and Helen's communication is an example of __________________.
a. initiatives and incentives/rate-busting
b. rate-buster/scientific management
c. systematic soldier/scientific management
d. rate-buster/systematic soldiering
Q:
Although she couldn't tell a woofer from a tweeter, Jacqueline had a great deal of power at Hear It Here Stereo Shop because her family had owned the business for many years. What type of authority does Jacqueline hold?
a. charismatic power
b. legitimate power
c. legal power
d. rational power
Q:
Match the concept, term, or theory with its correct response or definition.accommodationintimacy currencyavoidancekitchen-sinkingchilling effectpersonal currencycollaborationpowercompetitionpseudo-conflictcomplementary relationshipsreactivitycompromiseresource currencyconflictseparationcumulative annoyanceserial argumentsdemand-withdraw patternserial argument process modeldirty secretsskirtingdominationsnipingDyadic Power Theorysocial network currencyescalationstructural improvementsexpertise currencysudden-death statementsintegrative agreementssymmetrical relationshipsPower that comes from belonging to a network of people who have substantial influence.
Q:
Match the concept, term, or theory with its correct response or definition.accommodationintimacy currencyavoidancekitchen-sinkingchilling effectpersonal currencycollaborationpowercompetitionpseudo-conflictcomplementary relationshipsreactivitycompromiseresource currencyconflictseparationcumulative annoyanceserial argumentsdemand-withdraw patternserial argument process modeldirty secretsskirtingdominationsnipingDyadic Power Theorysocial network currencyescalationstructural improvementsexpertise currencysudden-death statementsintegrative agreementssymmetrical relationshipsAn approach to conflict in which one pursues his or her own goals to the exclusion of the goals of others.
Q:
With this type of authority, power rests not in the individual but rather in the expertise that has created a system of rules and norms.
a. traditional authority
b. charismatic authority
c. rational-legal authority
d. closed authority
Q:
At the turn of the 20th century, piecework pay was the typical organizational reward system. If an organization with a bunch of bricklayers typically laid bricks at the rate of 100 bricks an hour, but someone new begins work and lays bricks at the rate of 200 bricks and hour, the manager might conclude everyone should be laying bricks at this rate and ______, or lower the pay per brick laid.
a. systematic soldier
b. divide labor
c. "bust the rate"
d. prescribe work
Q:
How can the serial argument process model be applied to help yield positive conflict outcomes?
Q:
Define conflict. What are four characteristics of most conflicts?
Q:
Why should we avoid kitchen-sinking with our relationship partners?
Q:
The Theory of Scientific Management sought to eliminate
a. rate busting and social interaction.
b. uneven work and systematic soldiering.
c. piecework pay and time and motion studies.
d. centralization and financial rewards.
Q:
Horace manages a fast food restaurant and never worries too much about treating his employees well, because he knows the local high school is full of students willing to work for minimum wage. What principle of the "machine metaphor" does Horace's attitude exemplify?
a. specialization
b. predictability
c. replaceability
d. abusiveness
Q:
Fayol's Theory of Classical Management is a prescriptive theory because it
a. describes the way an organization actually functions.
b. lays out the features of an "ideal type" organization.
c. prescribes the way an organization ought to run.
d. explains how components in an organization influence each other.
Q:
What are some strategies for effectively managing conflict online?
Q:
Organizations today rarely follow Taylor's ideas about fitting the job to the individual.
Q:
How do gender and culture impact conflict?
Q:
Communication in classical organizations is highly formal and standardized.
Q:
Why is collaboration considered to be the most constructive strategy for managing conflict? Describe four strategies that can be used for collaboratively managing conflict.
Q:
Communication in classical organizations tends to flow horizontally through the hierarchy.
Q:
Identify strategies one can use to improve conflict-management skills.
Q:
Systematic soldiering was Taylor's way of breaking up the social interaction in work groups that often led to slowed production.
Q:
Identify and explain the five primary conflict styles or approaches.
Q:
Weber believed that rules are most effective when they are retained flexibly in oral form.
Q:
Define and give an example of the five power currencies used in our personal relationships.
Q:
Identify and explain power and its defining characteristics.
Q:
Fayol's Principles of Management provide an accurate description of what managers actually do on the job.
Q:
Taylor's Theory of Scientific Management proposes that time and motion studies can determine the most time-efficient way to do a job.
Q:
What is the likely impact of serial arguments on our personal relationships?
Q:
What are two factors that may increase the use of accommodation?
Q:
According to Fayol, an effective organization is loosely structured where no one really knows their place.
Q:
Identify five ways that conflict can be managed.
Q:
What is a primary concern when relying upon compromise to manage conflict?
Q:
Classical management principles are clearly used in today's organizations such as the military.
Q:
The number of people supervised by a manager is known as his/her span of control.
Q:
A(n) number of organizational executives are making decisions about their business with environmental considerations in mind.
Q:
What are some ways to reduce the likelihood of violence in your relationship?
Q:
How does the demand-withdraw pattern emerge?
Q:
Things like age, race, income, and educational attainment are characteristics of the population known as
Q:
When populations are divided into , scholars will study differences in experience that are associated with differences in birth year.
Q:
How can structural improvements be used to manage conflict in our personal relationships?
Q:
The burning of fossil fuels has caused concentrations of to increase significantly in our atmosphere.
Q:
What effect does gender have on violence in relationships?
Q:
Identify and explain the most constructive approach to managing conflict.
Q:
"Green" companies a business opportunity for companies wanting to raise their level of environmental responsibility.
Q:
One effect of is the slowing down of the Chinese economy due to the halting recovery and weakness of the U.S. and European systems.
Q:
What is the difference between a symmetrical relationship and a complementary relationship?
Q:
A researcher examining the way Apple has used the letter "I" in its products (I-Pod, I-Phone) as asymbol to create identity among its workers and its customers is studying this practice from a approach.
Q:
Define pseudo-conflict.
Q:
Briefly explain the serial argument process model.
Q:
A researcher who uses a approach to studying communication might confront the issueof sexual harassment in the workplace through programs designed to shift beliefs about genderand power.
Q:
Define conflict.
Q:
Organizations that have no physical ("brick and mortar") presence, but only exist because ofcommunication and computer technology are known as
Q:
A constitutive is seen as a "process that produces and reproduces shared meaning."
Q:
Which of the following is considered to be a form of avoidance as a strategy for managing conflict?
A. reactivity
B. escalation
C. domination
D. chilling effect
E. sniping
Q:
Which of the following is true of serial arguments?
A. each argument relates to the same issue
B. arguments cycle between "heating up" and "quiet" periods
C. these occur most often in romantic and/or family relationships
D. these often include demand-withdraw patterns
E. all of the options are correct
Q:
The United States is an outlier from its traditional competitors in which demographic way?
a. Its population is shrinking.
b. It is struggling to create enough jobs for a growing immigrant population.
c. The number of citizens between ages 15 and 64 is declining.
d. Its population is stagnant.
Q:
What conflict approach often results when a collaborative approach to handling conflict fails?
A. collaboration
B. compromise
C. avoidance
D. competition
E. accommodation
Q:
Organizational communication scholars can address issues related to global warming by
a. finding ways for organizations to avoid changing their practices.
b. getting organizations to focus on the social responsibility of going green rather than
its potential for profitability.
c. helping local, state, national, and international agencies coordinate their activities to cope
with the human consequences of global warming.
d. limiting an incomprehensible debate about the many different ways nations can work together to influence climate change.
Q:
What is the primary risk of using a competitive conflict style?
A. reactivity
B. escalation
C. cumulative annoyance
D. skirting
E. sniping
Q:
Media covering stories like the Bangladesh garment factory request tend to
a. explain the complex issues resulting in such a catastrophe.
b. highlight the moral responsibility of American consumers.
c. rarely rush to clarity.
d. focus on finding the single cause of such a catastrophe.
Q:
Josh is a nurse at a hospital in Ames, Iowa. He is working on a patient who appears to be
suffering from flu-like symptoms from a bacterial infection. Yolanda is a scientist for the Center for Disease Control. She has been studying bacteria samples that were found in Ames which appear to be traces of a biological terrorist weapon that creates the flu-like symptoms Josh has been observing in his patient. The difficulty of getting Yolanda and Josh to exchange helpful information through the work of the Department of Homeland Security is really a problem of _______, according to the text.
a. personality differences
b. organizational communication
c. money
d. inadequate research
Q:
Which power currency is linked to charisma, communication, and humor?
A. personal currency
B. social network currency
C. resource currency
D. intimacy currency
E. expertise currency
Q:
Research suggests that conflict over power
A. need not be destructive
B. can provide healthy change
C. can help resolve problems
D. can create new opportunities
E. all of the options are correct
Q:
Although terrorism has existed for many centuries, its effectiveness is enhanced today because of
a. the wider range of technological tools available today.
b. contemporary urban environments that include a high concentration of residents.
c. contemporary urban environments that include a high concentration of mass
transportation.
d. all of the above
Q:
Research on culture and conflict has found all of the following EXCEPT that
A. individualists seem to prefer collaboration more than collectivists
B. collaboration is the preferred conflict-management style for all cultures
C. collectivists seem primarily to use avoidance
D. collectivists view direct conflict styles as a personal attack
E. individualists prefer an assertive communication style, using "I" statements
Q:
The collapse of the U.S. sub-prime mortgage market and the reversal of the housing boom which then had a ripple effect around the world shows how much the interconnectedness of a ____ economy matter.a. globalb. domestically focusedc. stagnantd. national
Q:
Naja influences her partner's decisions and seems always to get what she wants. However, her partner's goals are abandoned in order to do so. What is Naja demonstrating?
A. separation
B. domination
C. reactivity
D. competition
E. accommodation
Q:
A business practice associated with globalization involves businesses moving manufacturing and service centers to countries where labor is cheap. This practice is commonly known asa. relocation.b. restructuring.c. economizing.d. outsourcing.