Q&A Hero

Q: If your parents provide you with food, clothing, shelter, and other basic needs, what kind of power currency do they have over you? A. resource currency B. expertise currency C. social network currency D. personal currency E. intimacy currency

Q: ________ organizations can be characterized as service organizations for both profit and nonprofit organizations. a. Fewer b. Traditional c. More and more d. Manufacturing

Q: Collaborative conflict management means A. attacking the problem, not the person B. focusing on common interests C. developing creative options before making decisions D. evaluating your solutions E. all of the options are correct

Q: Jasprit is the new manager of Burger Barn. During his first meeting with his employees, he emphasized his many years of experience as a manager of fast food restaurants to assure the employees he knows what he is doing in a time of change. His message could most easily be studied through a ______ approach to communication. a. rhetorical b. phenomenological c. sociocultural d. cybernetic

Q: Investigating communication in the workplace by finding optimal ways to set up a communication network system for employees who telecommute represents a(n) ____ approach to communication. a. psychological b. elliptical c. phenomenological d. cybernetic

Q: Which of the following suggestions would you NOT recommend to an individualist trying to manage a conflict with a collectivist? A. use a third-party mediator B. help the collectivist save face C. use indirect communication D. be careful using and observing nonverbal communication E. use an assertive style

Q: Cheryl finds that she always has to remind her ex-husband to pay child support, to pick up their son, and to be a good father. He ignores her repeated attempts to resolve their child-care conflicts and says he is too busy to talk to or deal with his son. What is this couple experiencing? A. integrative agreement B. structural improvement C. separation D. demand-withdraw pattern E. escalation

Q: The rhetorical model of communication views communication as the practical art of discourse.

Q: Organizations should be as complicated as the problem they seek to address.

Q: Integrative agreements occur A. when two people develop a creative solution to their problem B. when one person gets his or her way C. when one party withdraws from the conflict encounter D. when people change the basic understanding of their relationship E. when one person uses accommodation and the other gets his or her way

Q: Separation A. is a way for one party to get his or her way B. involves both parties changing their conflict goals C. is the result of a failure to compromise D. is an effective method for dealing with conflict E. is a short-term conflict resolution

Q: The U.S. population like its traditional competitors is experiencing stagnant population growth and is anticipated to begin declining in the next ten years.

Q: Which of the following statements about conflict and violence is true? A. more than half of men and women have used violence to deal with conflict B. men are more likely to be injured or killed than women C. more gay men than lesbians experience violence in relationships D. women perpetrate about as much violence as do men E. gay men experience more violence than heterosexual men

Q: The percentage of households consisting of married couples with their own children is increasing.

Q: The United States is anticipated to be a "majority minority" nation by 2050.

Q: Pseudo-conflict is A. an effective conflict-management strategy B. a conflict that is resolved without incident C. the absence of conflict D. the perception that a conflict exists when it doesn"t E. the perception that a conflict does not exist when it does

Q: According to the textbook, during a conflict physical violence can occur A. against men B. against women C. in heterosexual relationships D. in homosexual relationships E. all of the options are correct

Q: The exact consequences and extent of global warming is relatively simple to predict.

Q: Identify, explain, and give an example of the four types of gestures used in our interpersonal relationships.

Q: Coordinating the interaction between the federal government and local police to deal with a terrorist threat is an organizational communication issue.

Q: The cost of clothing has increased due to outsourcing.

Q: Define haptics and the six forms of touch.

Q: Identify and explain five of the seven nonverbal communication codes.

Q: Terrorism has been around for centuries.

Q: The organizational world is less complicated than it was 100 years ago.

Q: How does gender affect nonverbal communication?

Q: are aspects of the environment that create strain on an individual.

Q: What can you do to more effectively and responsibly manage your nonverbal communication?

Q: Compare and contrast the principles that define verbal and nonverbal communication.

Q: Define and explain proxemics and the four communication distances identified by Edward T. Hall.

Q: How can we nonverbally communicate submissiveness?

Q: What are some ways in which dominance can be communicated nonverbally?

Q: Give two examples of semifixed features in a room.

Q: Give two examples of fixed features in a room.

Q: What is an affect display? Give an example.

Q: Identify five ways nonverbal communication can be used to accent verbal communication.

Q: What is an artifact? Give an example.

Q: Explain what happens when we encounter mixed messages.

Q: How does culture affect one's nonverbal communication?

Q: Define and give an example of haptics.

Q: What are three ways to demonstrate immediacy?

Q: What's the difference between proxemics and territoriality?

Q: Define and give an example of vocalics.

Q: Define and give an example of an adaptor.

Q: Define and give an example of a regulator.

Q: Define and give an example of an illustrator.

Q: Define and give an example of an emblem.

Q: Nonverbal communication can be used to define the nature of our interpersonal relationships. Which of the following is NOT such a function? A. intimacy B. dominance C. submissiveness D. superiority E. all of the options are correct

Q: People generally rate those they consider physically attractive as being A. more intelligent B. more persuasive C. more powerful D. more successful E. all of the options are correct

Q: What advice might you offer your roommate who wants to nonverbally let someone know that he likes them? A. lean forward B. keep your back straight C. keep your arms open D. hold your head up E. all of the above options are correct

Q: Which of the following types of nonverbal communication has a primary influence upon our interpersonal impressions? A. eye contact B. gestures C. facial expression D. posture E. enhancement

Q: The primary determinant(s) of the degree of intelligibility of one's speaking is/are A. speech rate B. tone and volume C. vocabulary D. pronunciation and articulation E. pitch and sincerity

Q: Rapper/singer T-Pain's use of Auto-Tune is a manipulation of what code of nonverbal communication? A. proxemics B. vocalics C. haptics D. territoriality E. kinesics

Q: Members of Japanese culture would rate which of the following behaviors as demonstrating the most power? A. feet up on the table B. erect posture C. relaxed posture D. avoiding eye contact E. none of the options are correct

Q: If your friend Michael becomes impatient while you tell your story about a recent breakup, then points to his watch, what type of nonverbal communication is he using? A. illustrator B. regulator C. adaptor D. kinesics E. emblem

Q: Which of the following behaviors would demonstrate the most power in the United States? A. feet planted firmly on the ground B. erect posture C. relaxed posture D. avoiding eye contact E. none of the options are correct

Q: You console your partner, whose grandmother just passed away, by holding his hand and giving him a hug. What communication space are you using? A. intimate B. personal C. social D. public E. none of the options are correct

Q: The two primary messages that posture can communicate are A. intimacy and dominance B. dominance and submissiveness C. submissiveness and intimacy D. immediacy and power E. weakness and power

Q: Your instructor explains the emergency escape route by saying, "Go out the door and take a right," and then pointing to the right. What function of nonverbal communication is he using? A. reiterating B. contradicting C. spotlighting D. replacing E. enhancing

Q: A sports-team coach wants to call a "time out," so he holds up his hands to form the letter T. What type of gesture is the coach demonstrating? A. illustrator B. regulator C. adaptor D. kinesics E. emblem

Q: When you shake your head instead of saying "no," what function of nonverbal communication are you using? A. reiterating B. contradicting C. spotlighting D. replacing E. enhancing

Q: Research suggests that A. our nonverbal communication contains more meaning than our verbal messages B. we spend less time communicating nonverbally than verbally C. verbal messages are more cultural than nonverbal messages D. verbal communication is more ambiguous than nonverbal communication E. our verbal communication contains more meaning than our nonverbal messages

Q: Which of the following does NOT communicate submissiveness? A. taking up less space B. letting others control time C. smiling less D. letting others control space E. permitting others to interrupt us

Q: Dominance can be demonstrated by A. using larger amounts of personal space B. direct gazing C. frowning D. silence E. all of the options are correct

Q: Studies have suggested that, to demonstrate that we like someone, we can A. increase distance B. decrease vocal expressiveness C. sit up straight D. increase gaze E. decrease eye contact

Q: To indicate the end of your part of the conversation, you probably will NOT A. decrease your pitch B. cease any gestures C. increase your volume D. focus your gaze on the other person E. none of the options are correct

Q: During Malik's presentation to the class, he often scratches his head and adjusts his tie. What type of gesture is he displaying? A. illustrator B. regulator C. adaptor D. kinesics E. emblem

Q: Affect displays are primarily displayed through the A. head and eyes B. hands and eyes C. eyes and hands D. face and voice E. none of the options are correct

Q: Which of the following distances do you typically maintain when talking with one of your close yet platonic friends? A. intimate space B. personal space C. social space D. public space E. none of the options are correct

Q: You ask your spouse whether he is angry and he shouts, "No, I"m not angry!" What function of nonverbal communication is he using? A. reiterating B. contradicting C. spotlighting D. replacing E. enhancing

Q: If you and your partner engage in public displays of affection such as holding hands and hugging, you are displaying what type of touch? A. sexual-arousal touch B. functional-professional touch C. social-polite touch D. friendship-warmth touch E. love-intimacy touch

Q: When Derick departs for a long business trip, he says, "I love you" to his girlfriend Elizabeth, makes direct eye contact, and hugs her. What function of nonverbal communication is he using? A. reiterating B. contradicting C. spotlighting D. replacing E. enhancing

Q: When the text states that nonverbal communication is ambiguous, it means that A. little work is needed to understand and interpret nonverbal behavior B. nonverbal communication is less credible than verbal communication C. we cannot assume that nonverbal communication has only one meaning D. nonverbal communication is learned E. it is difficult to misunderstand or misinterpret nonverbal behavior

Q: If your track coach wraps your ankle with an Aceâ„¢ bandage after you sprain it, what type of touch is your coach using? A. sexual-arousal touch B. functional-professional touch C. social-polite touch D. friendship-warmth touch E. love-intimacy touch

Q: What is the study of human movement, gestures, and facial expression called? A. kinesics B. affect displays C. proxemics D. low context E. vocalics

Q: Amber notices her coworker hunched over her workstation, holding her head in her hands. Amber asks her, "Are you okay? You look upset." Her coworker responds, "I"m fine, just tired." This illustrates what principle of nonverbal communication? A. nonverbal messages are less credible than verbal messages B. nonverbal messages can be ambiguous C. nonverbal messages are single-channeled D. nonverbal messages are cultural E. none of the options are correct

Q: Which of the following nonverbal codes is considered to be the richest and most powerful? A. proxemics B. territoriality C. kinesics D. vocalics E. none of the options are correct

Q: When disciplining your 2-year-old son, you raise your voice to emphasize the first word of the command "STOP throwing your bottle." What function of nonverbal communication are you using? A. reiteration B. contradiction C. spotlighting D. replacement E. enhancement

Q: Brandi Chastain's tearing off her jersey as she scored the penalty kick to win the 1999 World Cup illustrates what function of nonverbal communication? A. conveying meanings B. expressing emotions C. presenting self D. managing interactions E. none of the options are correct.

Q: Which of the following countries displays the most frequent use of touch? A. Canada B. Switzerland C. Norway D. England E. Puerto Rico