Communication

Q: Which of the following is a type of defensive communication? A. dogmatic message B. superiority message C. indifference message D. control message E. all of the options are correct

Q: Beth is feeling frustrated by her mother's criticism regarding her choice of friends, so Beth snaps by shouting, "Who asked for your opinion?!!" What type of defensive message is Beth sending? A. superiority message B. control message C. indifference message D. expressive message E. conventional message

Q: If Sarah, who plans to break up with her boyfriend, devises messages based upon how she believes he will respond to her news, she is creating A. plan contingencies B. communication plans C. plan actions D. plan moves E. receiver communication

Q: Communication apprehension can result in A. increased blood pressure B. increased heart rate C. mental disorganization D. dry mouth E. all of the options are correct

Q: What must you consider when thinking of contingencies to your communication plan? A. topics your partner will bring up B. other people who may join your conversation C. your partner's physical appearance D. at least three ways to exit the conversation E. none of the options are correct

Q: What do you need to map out when crafting a communication plan? A. topics to discuss B. messages to use in relation to the topics C. the physical behaviors you will demonstrate D. all of the options are correct E. none of the options are correct

Q: Communication apprehension refers to A. fear experienced before a speaking event B. judgment made by an audience C. a phobia that cannot be managed D. anxiety associated with real or anticipated interaction with others E. none of the options are correct

Q: Verbal aggression can A. be appropriate when interacting with other aggressive communicators B. stem from low self-esteem C. achieve short-term goals D. only manifest itself in verbal communication E. none of the options are correct

Q: Which is NOT an effective method for communicating with a verbally aggressive person? A. avoid teasing, baiting, and insulting communication B. avoid interaction C. remain polite and respectful D. increase interaction E. stay calm and express empathy

Q: "I don"t use labels, I"m not a can of soup" is a criticism of what function of language? A. shaping thought B. naming C. sharing meaning D. crafting conversation E. none of the options are correct

Q: Which of the following would NOT be considered an example of conversation? A. instant messaging B. a real-time Internet chatroom C. a business meeting D. a moderated debate E. all of the options are correct

Q: "Until you do the right thing by me, everything you touch will crumble" is an example of what type of speech act? A. expressive B. commissive C. directive D. representative E. declarative

Q: Which of the following is NOT true about gender's effect on communication? A. women are more likely to talk about their feelings B. women disclose more during same-gender conversations C. men and women both use clearer, more concise language in competitive encounters D. men do not use vaguer and wordier communication than women E. women and men interrupt in equal numbers

Q: What is a cause of unintentional misunderstandings? A. forgetting to selectively listen B. omitting pertinent information C. failure to use active listening D. all of the options are correct E. none of the options are correct

Q: "If you don"t take out the trash, you will not get your allowance" is an example of what type of speech act? A. representative B. directive C. declarative D. commissive E. expressive

Q: The theory that people from different cultures perceive the world differently because of language is called A. linguistic relativity B. linguistic determinism C. naming D. misunderstanding E. personal idioms

Q: The language style of men has been stereotypically associated with A. passive verbs B. politeness C. directness D. wordiness E. all of the options are correct

Q: What is the most frequently used form of deception? A. naming B. misunderstanding C. flaming D. concealment E. none of the options are correct

Q: The idea that we cannot conceive of anything for which we lack a symbol or word is called A. the Sapir-Whorf Hypothesis B. linguistic relativity C. naming D. a representative speech act E. none of the options are correct

Q: "Get out of my house" is an example of what type of speech act? A. representative B. declarative C. directive D. commissive E. expressive

Q: What is the difference between positive and negative feedback?

Q: Explain ways to prevent three types of incompetent listening.

Q: Identify five strategies for becoming an active listener.

Q: Discuss problems associated with online listening.

Q: How does culture impact listening styles?

Q: Identify and explain the four styles of listening. Give an example of each.

Q: What are some ways to enhance memory and recall?

Q: Identify the five types of incompetent listening.

Q: Briefly explain the potential negative impact of multitasking online.

Q: What are some steps for elevating your listening attention?

Q: Identify four ways to enhance positive feedback in the listening process.

Q: Define narcissistic listening, and give an example of how a narcissistic listener might behave in conversation.

Q: How can aggressive listening occur online?

Q: What are two ways to demonstrate active listening while a conversational partner is speaking?

Q: What are two ways to demonstrate active listening after one's conversational partner has finished speaking?

Q: Identify the four listening styles.

Q: Identify the five functions of listening.

Q: Explain two strategies for improving recall and memory.

Q: List and explain two challenges or barriers to effective listening.

Q: What is the value of empathy in listening?

Q: Identify factors that influence the attending step of the listening process.

Q: If Sharon isn"t listening carefully to Marie's description of a recent trip to Italy because she is more interested in talking about her own recent trip to France, what form of ineffective listening is Sharon exemplifying? What can Sharon do to manage this problem?

Q: If Sean is having relationship problems, what listening function and style would you recommend his friend Christina engage in when communicating with him about these problems?

Q: Identify the first step of the listening process, along with its two components.

Q: Identify the five steps in the process of listening.

Q: Which of the following is NOT a step in the process of listening? A. recalling B. paraphrasing C. responding D. understanding E. attending

Q: Psychologists have suggested which strategy for improving one's attention? A. engage in multitasking online B. increase noise pollution C. reduce hearing impairment D. decrease brain plasticity E. limit multitasking online

Q: Which listening style is associated with asking clarifying or challenging questions? A. content-oriented B. time-oriented C. people-oriented D. action-oriented E. none of the options are correct

Q: Pseudo-listening is A. effective B. appropriate C. active D. deceptive E. none of the options are correct

Q: Eavesdropping is A. inappropriate B. unethical C. intentional D. personally damaging E. all of the options are correct

Q: Which of the following listening behaviors is considered ineffective? A. seeing B. receiving C. selective listening D. attending E. mental bracketing

Q: In some collectivistic cultures, Confucian teachings emphasize that listening is A. people-oriented B. content-oriented C. sensitive to others' feelings D. all of the options are correct E. none of the options are correct

Q: Men tend to practice A. action-oriented listening B. people-oriented listening C. content-oriented listening D. listening for support E. listening as an emotional and relational activity

Q: If someone views listening as an opportunity to establish commonalities with others, which listening style does he or she exemplify? A. action-oriented listening B. time-oriented listening C. people-oriented listening D. content-oriented listening E. none of the options are correct

Q: In individualistic cultures such as the United States, the predominant approach to listening can be characterized as A. people-oriented B. content-oriented C. other-oriented D. time-oriented E. none of the options are correct

Q: You go to a karaoke bar because your shy friend, Ted, is performing there for the first time tonight and is incredibly nervous about singing in front of a crowd. Which listening function would be most appropriate for you to practice? A. listening to discern B. listening to analyze C. narcissistic listening D. listening to support E. listening to comprehend

Q: Your friend Tysha, who cannot focus her attention on a single task for more than five minutes at a time, is experiencing the impact of A. mnemonics B. short-term memory loss C. brain plasticity D. mental bracketing E. long-term memory loss

Q: Studies suggest that people will perceive you as more sensitive if you adopt which listening style? A. content-oriented B. other-oriented C. people-oriented D. time-oriented E. sexual-oriented

Q: Our ability and accuracy in recalling information are usually A. lower with simple rote memorization B. higher with simple rote memorization C. higher with more complex activities D. unaffected by the type of information E. none of the options are correct

Q: Using paraphrasing as a listening strategy can be problematic when A. the receiver feels it is contrived B. the receiver feels it is overused C. it leads to conversational lapses D. it doesn"t allow the conversational topic to advance E. all of the options are correct

Q: What is one primary difference between feedback and paraphrasing? A. paraphrasing summarizes others' comments after they talk B. feedback is a way to summarize the speaker's thoughts C. paraphrasing is done while someone is speaking D. feedback involves repeating back the exact words that were spoken E. none of the options are correct

Q: If you learn that you are expected to remove your shoes upon entering the home of your Japanese friendand do so when you visitwhat rule of giving positive feedback are you displaying? A. negativity B. obviousness C. immediacy D. appropriateness E. clarity

Q: To use positive feedback effectively, one should make it A. obvious B. appropriate C. clear D. immediate E. all of the options are correct

Q: When your friend Sheila listens to you recount your day, she often responds with nonverbal and verbal cues including "uh-huh," "yes," and "okay." What listening strategy is Sheila using? A. feedback B. mental bracketing C. back-channel cues D. paraphrasing E. mnemonics

Q: Which of the following is true of long-term memory? A. it is a temporary storage place for information B. it is the place where new information is stored C. it plays a minimal role in the understanding stage of listening D. it is related to permanent information storage E. none of the options are correct

Q: What listening strategy would you recommend to your friend Ron, who says he can"t pay attention in his interpersonal communication class because his mind often wanders? A. eavesdropping B. pseudo-listening C. narcissistic listening D. mental bracketing E. back-channel cues

Q: Which of the following is an example of an internal factor that can impact one's attention level? A. illness B. stress C. fatigue D. hunger E. all of the options are correct

Q: Who or what has primary control of the salience of a message? A. listener B. speaker C. context D. environment E. none of the options are correct

Q: If you listen to your friend's new band perform and then offer feedback that contains praise but withhold any actual judgment, what listening function are you demonstrating? A. listening to discern B. listening to appreciate C. listening to support D. listening to analyze E. listening to comprehend

Q: Which of the following is NOT an example of noise pollution? A. thoughts B. music C. construction D. crowds E. traffic

Q: Which of the following listening styles is the most likely to be concerned with others' emotions? A. selective listening B. action-oriented listening C. content-oriented listening D. time-oriented listening E. people-oriented listening

Q: Your friend Lorie talks a lot, often ignoring what you have to say; in fact, she regularly focuses the conversation on her issues, problems, and interests. What type of listening is she displaying? A. pseudo-listening B. passive listening C. narcissistic listening D. active listening E. action-oriented listening

Q: People who consistently use aggressive listening may also A. engage in eavesdropping B. think less favorably of themselves C. experience less violence in their relationships D. achieve more success in their personal goals E. none of the options are correct

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