Q&A Hero

Communication

Q: More than 6500 different languages are spoken around the world.
Q: The two major Chinese languages are Mandarin and Cantonese.
Q: Mandarin is spoken in the northern parts of China.
Q: Perceptions of fluency in a foreign language are influenced by nonverbal communication.
Q: The United Nations has developed clear definitions for terms such as language fluency.
Q: By law a company must choose the language of the headquarters country as the official company language.
Q: How can knowing the conventions for written communication in other cultures help you become a better communicator? Give specific examples of several conventions.
Q: How does technology affect intercultural business communication?
Q: The language barrier to good intercultural communication can be eliminated by mastery of grammatical rules.
Q: The physical environment of a culture influences the development of vocabulary.
Q: Since all cultures share the same basic values, cultures attach the same meanings to these basic values.
Q: Discuss different levels of language competency and illustrate the impact on effective business communication.
Q: What are the advantages and disadvantages of a company language?
Q: Christian Sorensen from Denmark is going to do business in Japan. He does not speak Japanese and will need an interpreter. What advice would you give him for selecting a good interpreter?
Q: Carmen Garcia from Mexico will use an interpreter for her business negotiations in Auckland, New Zealand. What should she do to use the interpreter most effectively?
Q: Discuss the impact of specialized terminology such as jargon and sports terminology on intercultural business communication.
Q: The best response to diversity (or differences in cultures) is to a. assume people are all alike b. assume superiority of your own culture c. assess another culture by its similarity to yours d. agree to be different and celebrate diversity
Q: Biases are a. something you can erase if you try hard enough b. preferences c. something not everybody has d. not always operating in business encounters between members of different cultures
Q: When biases are acted upon, a. the result may be discrimination b. the person acting upon them clearly recognizes that fact c. communication is clearer d. the result is typical of modern cultures
Q: The study of communication across cultures began a. in France b. by focusing solely on national surveys c. by focusing what happens when people from different cultures communicate d. by being multidisciplinary
Q: Two broad approaches to social science research are a. individuals and whole cultures b. positivist and interpretivist paradigms c. emic and etic studies d. intercultural and cross-cultural communication
Q: Positivist research a. does not allow a researcher to generalize from results b. does not have high reliability c. does not produce quantitative data d. does not allow the researcher to explore the context for the respondents answers
Q: Perception involves a. recognizing communication signals, paying attention, categorizing them, and assigning meaning to them b. speaking and listening--the oral communication skills c. matching incoming signals with outgoing signals in one's databank d. implicit messages that are typical of high-context cultures
Q: Discuss the relationship between culture and language. How are cultural priorities apparent in the language?
Q: What are considerations in choosing an appropriate foreign language for intercultural business communication purposes? Provide examples.
Q: Every culture is learned, and therefore: a. a person can describe his or her own culture completely b. culture is learnable c. culture is something you know from birth d. it is not possible to live outside your own culture
Q: Values in a culture: a. are what that culture thinks is important b. are the same in all cultures c. are attitudes about power d. are the result of attitudes
Q: The idea that everyone underneath is just the same after all is helpful to business communication.
Q: Cultural Intelligence is part of the procedural toolkit of spies in foreign countries.
Q: A characteristic of the discipline of intercultural communication is that it focuses on nations.
Q: Cross-cultural communication involves a comparison of communication styles while intercultural communication involves what happens when people from different cultures communicate.
Q: Research that follows the positivist paradigm produces studies that can be replicated.
Q: Research that follows the interpretivist paradigm has low reliability.
Q: A schema is a mental representation about something such as a culture.
Q: Understanding another culture: a. is important for businesspeople because they can appear to be better informed. b. is best achieved through "do's and don'ts" lists c. enables businesspeople to know how foreign associates make sense of their environment d. isn't necessary for businesspeople
Q: Culture, for purposes of business communication, is: a. a soft add-on that is not always relevant b. values, attitudes and behavior c. unnecessary to investigate d. constantly changing
Q: Attitudes are the same thing as values.
Q: Eventually, with the spread of technology, everyone will have the same culture.
Q: If you know what your own culture believes is normal and natural, you will be able to figure out where other peoples ideas are different.
Q: Culture shock is a sudden episode experienced by people who go to a foreign culture.
Q: Reverse culture shock is the term given to the adjustment following re-entry into one's own culture after living abroad.
Q: The belief that everyone who encounters my culture will want to adopt it is an assumption of my culture's superiority.
Q: The belief that my culture is normal and central to human experience is called the assumption of universality.
Q: Every culture is coherent and complete within itself.
Q: You are born with your culture in your genes.
Q: One response to an unfamiliar culture is curiosity.
Q: Values lie behind attitudes and behaviors.
Q: Discuss the two primary reasons for learning about culture for doing business internationally. Give examples.
Q: Discuss typical reactions to an unfamiliar culture: hostility, curiosity, denial, and cooperation. Give examples.
Q: Define and discuss culture, using the definition from the textbook, and explain what culture is and what it does. Furnish examples.
Q: What is culture shock? Explain the four stages in culture shock and also touch upon reverse culture shock.
Q: Discuss self-knowledge and the related factors of bias, prejudice, and discrimination. Give examples.
Q: Explain the concept of Cultural Intelligence; describe its three factors and demonstrate in examples how it is a useful way to describe adjustment to another culture.
Q: Discuss cultural change and give examples. Refer to deep culture and popular culture in your discussion.
Q: Discuss the distinction (from Gudykunst) between intercultural communication and cross-cultural communication, and explain how well you believe this distinction works.
Q: Discuss the two broad paradigms for social science study, including the study of communication, and explain the strengths and weaknesses of each.
Q: Explain intercultural business communication through two models, one showing the role of perception and one showing how communicators actually use schema or projections they create of the other culture in their communication.
Q: The study of culture is not something businesspeople need to spend a lot of time on, since businesspeople are the same around the globe.
Q: Discuss how you have become more media literate by learning the concepts outlined in the text. Provide three personal examples and connect each of these examples with a specific concept.
Q: Knowingly using the media to manage your mood is an indicator of high levels of media literacy. a. True b. False
Q: At the highest level of media literacy, a persons knowledge structures regarding media industries are important. a. True b. False
Q: The more you follow the 12 guidelines, the more media literate you can become. a. True b. False
Q: List and explain three of the 12 guidelines for increasing your own level of media literacy.
Q: Why is strengthening your personal locus important for media literacy and how can this be accomplished?
Q: Why is changing of behaviors important for media literacy and how can this be accomplished?
Q: Discuss levels of literacy with regard to reality series.
Q: Media literacy refers to a. the type of messages you watch. b. the type of messages you create. c. what you think and feel while engaging in media. d. All of the above
Q: What is necessary to increase your media literacy? a. Knowledge of the 12 guidelines b. Commitment c. Media exposure d. All of the above
Q: Developing a personal strategy for media literacy helps you gain control over the process of influence the media currently dominates. a. True b. False
Q: Media literacy begins with your efforts to strengthen your personal locus. a. True b. False
Q: To develop an accurate awareness of your exposure, you need to narrow your exposure to different media. a. True b. False
Q: When we have high interest in a topic, it is likely that we will allow the media to determine for us how much information we get. a. True b. False
Q: Distinguishing fantasy from reality in the media is often a difficult task. a. True b. False
Q: Asking yourself why your habits are the way they are means examining your mental codes. a. True b. False
Q: Crying at a movie and not being able to stop likely shows a low level of media literacy. a. True b. False
Q: At the lowest level of media literacy, people feel that reality television characters are a. real. b. fake. c. constructed. d. the same as them.
Q: At the lowest level of media literacy, creating a Facebook page entails a. increasing the number of friends and likes. b. creating a personal image. c. uploading snapshots. d. reinforcing a few key friendships.
Q: When Ellen watches films, she interprets the insights the film provides about contemporary culture. She is also able to detect poor editing techniques. Ellen is demonstrating a. low level of media literacy b. medium level of media literacy. c. high level of media literacy. d. no media literacy.
Q: The key question to ask when examining your opinions is, a. Are my opinions always right? b. Do my opinions match public opinion? c. Are my opinions well reasoned? d. Are my opinions strong enough?
Q: If we complain about a particular show but then we watch it anyway, it shows a. inconsistency between opinions and exposure behaviors. b. inconsistency between goals and media exposure. c. media literacy. d. None of the above
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