Q&A Hero

Q: Adapting your language includes modifying gestures and facial expressions.

Q: How does a speaker adapt language to a specific audience?

Q: How does a speaker adapt the topic to an audience?

Q: How does a speaker adapt the purpose of the speech to a specific audience? Provide an example.

Q: What are four ways you can adapt yourself and your message to the audience?

Q: List and describe the four essential features of an immediate purpose.

Q: Keeping questionnaires anonymous reduces the value of the information.

Q: Thinking of as many topics as you can in a limited amount of time is called a self-analysis.

Q: You analyze your audience to become more insightful about how you approach your topic.

Q: An inference is a definite conclusion based on facts.

Q: You should evaluate your topic to make sure it is important to both you and your audience.

Q: What are some questions to ask yourself to check the appropriateness of your topic for your audience?

Q: Choose a broad topic and then create your own concept map to narrow that topic.

Q: Name four methods of audience analysis and explain each.

Q: State why demographic analysis is important to the public speaker.

Q: Define inference and explain the difference between indirect inferences and direct inferences.

Q: Distinguish among attitudes, beliefs, and values by defining and providing an example of each.

Q: What are three methods of audience analysis and how does each work?

Q: Explain three ways of gaining information about an audience through questionnaires.

Q: Explain the different types of communication that occur in formal communication.

Q: Discuss the characteristics of informal communication. How can informal communication affect an organization?

Q: What is emotional labor? Provide an example.

Q: Describe strategic ambiguity. Provide an example.

Q: Explain the process of brainstorming as it is used for topic selection.

Q: Explain how self-analysis can be helpful in topic selection.

Q: Why is commitment to a topic important?

Q: Explain two methods of narrowing a topic. How can you know if you have narrowed it enough?

Q: Define and give an example of formal communication.

Q: During an interview for a waitress job, Mr. Mitchell (the interviewer) asks Kelly (the interviewee) if she is married or has any children. This is a violation of a. personal characteristics. b. protected class. c. bona fide occupational qualifications. d. reasonable public information.

Q: Your cover letter should have which four main sections? a. need, integration, support, intent b. support, balance, desire, achievements c. interest, balance, participation, application d. attention, interest, desire, action

Q: Which of the following is not a general interviewing strategy? a. Demonstrate competence. b. Ask and answer questions effectively and ethically. c. Be prepared to discuss salary at your interview. d. Preplan for the interview.

Q: Describe some organizations of which you are a member. What activities take place in order to achieve the collective goal?

Q: Explain and give an example of downward, upward, and horizontal communication as they function in a communication network.

Q: Why is communication seen as the substance of organizational life?

Q: What are the differences between formal and informal communication?

Q: Identify, describe, and give an example of the types of organizations classified in the functional classification system of Talcott Parsons.

Q: List and describe the four communicative behaviors that are important in the workplace.

Q: According to the textbook, conditions in the workplace that are sexually offensive or intimidating are known as a. quid pro quo. b. hostile. c. unacceptable. d. normal.

Q: Which of the following statements about emotional labor is not true? a. Emotional labor can benefit the organization. b. Emotional labor can benefit the client. c. Emotional labor can decrease turnover. d. Emotional labor can decrease job satisfaction.

Q: Angela tells Richard that he will not receive a raise unless he agrees to give her a massage. This is what type of sexual harassment? a. submissive b. quid pro quo c. hostile environment d. matriarchal

Q: Which of the following statements about resume writing style is not accurate? a. You should quantify information. b. You should use the pronoun I. c. You should not mix bullets and other stylistic devices. d. You should be concise in your wording.

Q: When you organize your experiences by type, which type of resume are you using? a. functional b. chronological c. spatial d. problem-based

Q: EEO legislation states that interview questions must be related to a. personal characteristics. b. protected class. c. bona fide occupational qualifications. d. reasonable public information.

Q: Formal communication consists of all the following except a. the grapevine. b. horizontal communication. c. upward communication . d. downward communication.

Q: Informal communication consists of all of the following except a. the grapevine. b. emergent networks. c. natural social interactions . d. downward communication.

Q: Everything asked during a job interview should relate to BFOQs.

Q: The key to finding great jobs is having a great personal network.

Q: If you are asked a question in an interview that you dont want to answer, it is best to evade the question.

Q: The ways in which groups of people both maintain structure and order through their symbolic interactions refers to a. downward communication. b. group communication. c. organizational communication. d. public communication.

Q: Messages between organizational members of the same power level are best described as a. formal. b. informal. c. upward. d. horizontal.

Q: A school is what type of organization? a. political b. integration c. pattern-maintenance d. economic production

Q: The army is what type of organization? a. economic production b. political c. pattern maintenance d. integration

Q: A conflict management style that involves negotiation is also known as a. avoidance b. competition c. compromise d. accommodation

Q: Acme company has a mission statement that is open to interpretation. Many stakeholders identify with it. Their mission statement is a. validated. b. ambiguous. c. interactive. d. informational.

Q: If an employer asks you What traits do you possess that you feel will be an asset to this company, this would be considered a bona fide occupational qualification question.

Q: Your resume should have a clear articulation of your goals, also known as an objective statement.

Q: Over 98 percent of employers said that unclear answers and poor grammar have little to no effect on their hiring decision.

Q: The post-interview stage is a relatively unimportant part of the interviewing process.

Q: Engaging in interaction management helps establish a smooth pattern of interaction.

Q: Emotional labor can lead to burnout and low job satisfaction for employees.

Q: Telling sexist jokes in workplace is a form of quid pro quo harassment.

Q: Action verbs are a strong means of communicating completed tasks on a resume.

Q: Equal Employment Laws ensure that individuals are selected without bias.

Q: Legal institutions such as the Supreme Court are organizations with the goal of integration.

Q: If we use immediacy in workplace communication, we intend to create perceptions of psychological closeness with others.

Q: Supportive communicators listen with empathy but usually are poor at acknowledging the feelings of others.

Q: Competition is an approach to managing conflict that views conflict as a battle to be won.

Q: Among the five approaches to managing conflict is the surrender approach, whereby you give up the conflict.

Q: The president of a company sending a memo to all workers is an example of horizontal communication.

Q: Two tellers at a bank sharing tips for effective customer service interactions is an example of horizontal communication.

Q: Strategic ambiguity in workplace communication is the purposeful use of symbols that allow multiple interpretations.

Q: Managers, who want to effectively persuade their employees, should not engage in strategic ambiguity because using that tactic tends to upset less experienced employees.

Q: Hostile work environments are detrimental to all who work in them, both male and female.

Q: Emotional labor can be fiscally rewarding for an organization.

Q: What are effective steps to take in the post-interview stage?

Q: Discuss at least three of the suggestions for writing style you should use when preparing your resume.

Q: Describe the general areas of content that should be included in your resume.

Q: How should you make the decision to use a chronological or functional resume format?

Q: Describe the four sections of a well developed cover letter.

Q: Discuss the three objectives of interpersonally competent communication during a job interview.