Q&A Hero

Q: What are effective steps to take in the post-interview stage?

Q: Discuss at least three of the suggestions for writing style you should use when preparing your resume.

Q: Describe some of the compliance-gaining strategies used by customer-service representatives. What are some strategies you use to resist these tactics?

Q: Describe the four types of workplace aggression.

Q: Explain the difference between quid pro quo harassment and a hostile work environment.

Q: Why is it important to create a personal network? Give some strategies to develop your network.

Q: What can you do to adequately preplan for an interview?

Q: Write an essay explaining why self-inventory is an important step in employment interview preparation.

Q: Why should you, as the interviewee, be prepared to ask questions effectively and ethically?

Q: Discuss at least one strategy mentioned in the textbook for conducting a job search.

Q: Explain why knowledge of a job description is important when preparing for a job interview.

Q: Did the President of the United States really have intestinal flu or was it a more serious malady? This is a question of a. value. b. fact. c. policy. d. interest.

Q: Which of the following is an implicit characteristic of group members? a. age b. race c. individuals worldviews d. personal artifacts

Q: Americans have a cultural bias that favors which leadership style described in the book? a. autocratic leadership b. laissez-faire leadership c. republican leadership d. democratic leadership

Q: The great Tennessee basketball coach, Pat Summit, is able to motivate her players because she has charisma and her players respect her a great deal. What type of power might she possess? a. reward power b. punishment power c. referent power d. expert power

Q: The great Tennessee basketball coach, Pat Summit, is able to win so often because her team understands what the opponent is trying to do on offense and defense. Pat Summit is a master at knowing what types of plays the other team is going to run during the game. What type of power might she possess? a. reward power b. punishment power c. referent power d. expert power

Q: What are the five approaches to conflict management?

Q: The key characteristics of a Group Decision Support System are efficiency and a. cost. b. support. c. anonymity. d. training.

Q: Within-group diversity is influenced by observable characteristics and a. sex characteristics. b. race characteristics. c. age characteristics. d. implicit characteristics.

Q: Which situation invites an emergent leader? a. The company has just announced impending personnel reductions, and a small group of recently hired employees have gathered to discuss strategy. b. The company is bringing in a new vice president to be part of the upper management team. c. The company, named for the family, which founded it, has just announced that the bosss daughter will be the new CEO. d. The company has a personnel committee that is always headed by the director of personnel with regional directors as its members.

Q: Which of the following statements illustrates a task function statement? a. Do whatever you want, I dont care. b. It doesnt help to call each other names. Lets stick to the issues. c. I think Taras point is well made. d. Lets make a list of what we still need to do.

Q: Which of the following is not an example of a group norm? a. The leader of the group always sits at the far end of the table during meetings because that is where she is expected to sit. b. The leader has a very large vocabulary so she practically needs an interpreter for others to understand her. c. Meetings of the group almost always last for an hour―no more and no less. d. There are no formal speeches for this group; they always act informally, joke, use slang, and laugh a lot.

Q: Which of the following is not a defining characteristic of a small group according to the textbook? a. Behavior of the group is based on norms, values, and procedures accepted by members of the group. b. Each person in the group has a sense of belonging or membership. c. Each persons success is contingent upon the success of the group in achieving its goal. d. All of the communication interaction in the group is oral, verbal communication.

Q: According to the definition of a small group in the book, which one of the following would not be defined as a small group? a. five people who voluntarily serve in the Metro Civil Rights Commission to propose policy to the City Council b. six people working for the same company on various projects in different departments c. nine women who meet once a month on a Thursday in a support group for victims of wife abuse d. four old men who meet weekly in the back of a local tavern in their club that promotes crime watch

Q: Which of the following would not be considered a leader according to definitions presented in the text? a. a person who influences the behavior and attitudes of others through communication b. someone who becomes an informal leader by exerting influence toward achievement of a groups goal but who does not hold the formal position or role of a leader c. one member persuading another to sabotage a group goal d. someone who has been appointed or elected to a leadership position

Q: The following are types of interpersonal influence of power except a. reward. b. punishment. c. expert. d. pride.

Q: Which of the following statements regarding gender and group interaction is true? a. Men use more exclamation points in online discussions. b. Women prefer more formal speech forms. c. Men are more influential. d. Women are better leaders.

Q: Which concept of group leadership assumes that interpersonal influence is the primary skill needed by an effective group leader? a. trait approach b. communicative competencies approach c. style approach d. functions approach

Q: The statement I dont care; whatever you want to do is fine with me is most likely to be uttered by a a. laissez-faire leader. b. democratic leader. c. autocratic leader. d. emergent leader.

Q: The ability to withhold from followers what they want is called a. reward power. b. punishment power. c. referent power. d. expert power.

Q: When other members value the knowledge or expertise of a person, that person has a. reward power. b. punishment power. c. referent power. d. expert power.

Q: When other members of a group admire and respect a person, that person has a. reward power. b. punishment power. c. referent power. d. expert power.

Q: Which of the roles described is more an informal role than a formal role? a. Johns role of balancing the checkbook as the clubs treasurer b. Cecelias role of taking notes as the clubs secretary c. Franks role of maintaining order as the clubs parliamentarian d. Kathleens role of taskmaster because of her ability to maintain focus and not be sidetracked by frivolity and side talk

Q: Which of the following is most likely an example of an assigned group? a. a group of students studying for an exam b. a group of friends at a party c. a group of students asked by the principal to clean the playground d. a group of students practicing for basketball tryouts

Q: Which of these groups may be classified as a secondary group? a. roommates b. friends you socialize with regularly c. SGA Committee on Improving Campus Parking d. coworkers who regularly share coffee breaks

Q: All of the following are needs fulfilled by primary groups except a. achievement b. belonging c. inclusion d. affection

Q: Which of the following is most likely an example of a primary group? a. a group of workers solving a problem b. a group of students preparing a presentation c. a group of women playing cards d. a group of workers building a house

Q: Approximately what percentage of workers report in polls that their time spent working in meetings could be more productive? a. 35% b. 55% c. 75% d. 95%

Q: According to research cited in your textbook concerning group size, how many people should be in a small group to increase the likelihood that it will be a productive group? a. 1 or 2 b. 3 or 4 c. 5 or 6 d. 7 or 8

Q: The statement I dont care; whatever you want to do is fine with me is likely to be uttered by a democratic leader.

Q: The least directive style of leadership is democratic.

Q: A designated leader is someone who has been appointed or elected to a leadership position.

Q: Leaders have expert power if they have earned certificates or degrees in the subject areas for which they are providing information.

Q: The statement I think Sarahs point is well made and we should look at it more closely is an example of a supporting statement.

Q: Group norms are less difficult to create in computer-mediated environments.

Q: All of the following reasons are listed in your text as to why you should study small-group communication except a. Groups are everywhere. b. It is more fun to do things with a group of people rather than as an individual. c. Small groups are a means of participating in the democratic process. d. Groups meet needs that people cannot meet as individuals.

Q: The municipal government, the city, should provide garbage collectionnot private haulers. This statement is an example of a question of fact.

Q: One problem I see with Cindys idea is an example of a coordinating statement.

Q: Leadership involves communication that influences the group to move toward its goals.

Q: A person can play only one role in a particular discussion.

Q: Individuals in small-group communication must perceive that they have a mutually interdependent purpose.

Q: If a group member wants to keep voting on an issue until his or her choice is selected, the member is performing a self-centered function.

Q: If youre part of a group formed specifically to solve a problem, you are in an emergent group.

Q: An example of a norm in small-group discussion might be that everyone sits in a circle with no one in an obvious leadership seat.

Q: Within-group diversity consists of observable characteristics and implicit characteristics.

Q: Group leaders must identify the groups task and create group member cohesion, among other duties.

Q: What are some leadership competencies noted in the text?

Q: Give an example of a formal role and an informal role.

Q: Explain the concept of within-group diversity and why it is important to group culture.

Q: What are observable characteristics of group culture? Provide at least two examples of observable diversity.

Q: What implicit characteristics are related to group diversity? Provide at least two examples of implicit characteristics that could influence group culture.

Q: One reason why you should learn about small groups is because humans need groups to meet needs they cannot meet as individuals.

Q: In terms of communicative competency, effective leaders attempt to force their own ideas into group discussions.

Q: An example of a formal role is when the treasurer of an organization pays the monthly bills.

Q: An example of a role is an encounter played by a person who nearly always breaks the tension by making a joke or lightening up the discussion.

Q: Drawing from your own experiences, describe three examples of group norms.

Q: What is groupthink? How is it detrimental to small-group communication?

Q: What are the differences between a designated leader and an emergent leader of a small group, and what is the effect of each on the group?

Q: Give an example of a question of fact, a question of value, and a question of policy.

Q: What are the characteristics of a good discussion question?

Q: When planning a meeting, what are some tips to increase the meetings effectiveness?

Q: Name three styles of leadership explained in the book. What are the advantages of each?

Q: What are the advantages and disadvantages of a group decision support system?

Q: Identify and describe three of French and Ravens five sources of power.

Q: How do men and women differ in terms of how they interact in groups?

Q: Explain the different purposes of task statements, maintenance statements, and self-centered statements in small-group communication. Provide an example of each type of statement.

Q: How can gender, ethnicity, and culture impact communication in small groups?

Q: Discuss and give examples of task functions and maintenance functions. Which is more important for accomplishing the groups goal?

Q: Explain the differences between assigned and emergent groups. Give an example of each type.

Q: Explain how trust, cohesiveness, and supportiveness contribute to group climate.