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Communication
Q:
List and explain three ways in which you can check your understanding of a speaker.
Q:
What are three ways to be effective at lecture listening?
Q:
Define information literacy and explain why it is important to be information literate.
Q:
Explain the differences between selective and automatic attention.
Q:
Reveal in steps how the process of listening works.
Q:
Explain the five kinds of distractions that are called noise.
Q:
Sometimes our self gets in the way of effective listening. Explain the concepts of egocentrism, defensiveness, experiential superiority, and personal bias by telling how each obstructs effective listening.
Q:
Provide an explanation of why another persons status would affect how we listen to him or her.
Q:
Explain how stereotypes can negatively affect listening, and give two examples.
Q:
Explain the role of working memory in the listening process.
Q:
Compare and contrast short-term memory with long-term recall.
Q:
Which of the following best exhibits critical thinking?
a. You are able to memorize what you hear.
b. You are able to recall most of what you listen to.
c. You are able to interpret what you hear and apply it to other knowledge.
d. You are able to use what you know to apply standards to what you hear and decide the merits of the message.
Q:
Which of the following is an inference?
a. I see that road is narrow and curvy.
b. There is no shoulder, and there is no centerline.
c. The road appears dangerous for ordinary travel.
d. The trees grow close to the road, thus reducing light.
Q:
Jeremy was walking across campus in a hurry. On the way he saw his friend Johnnie, who he hadnt seen in quite some time. Jeremy stopped and gave Johnnie his cell phone number and told him to call him later. Just a few seconds after Jeremy left, Johnnie already had forgotten the number. This would be because the information only went as far as Johnnies
a. schema.
b. short-term memory.
c. long-term memory.
d. automatic attention.
Q:
When you analyze the speaker and the situation to make judgments about the message presented, you are engaging in
a. active listening.
b. critical thinking.
c. second-person observation.
d. long-term memory.
Q:
You have to give a speech on Hawaii. Which of the following sources would have the best source credibility?
a. a classmates friend who watched a TV show about the islands
b. you, because you want to go there
c. a friend who just got back from vacationing there
d. a tabloid that reported two celebrities were staying at a Hawaiian resort
Q:
Which of the following is not an effective means of using verbal communication when listening?
a. Use evaluative, nondescriptive comments.
b. Ask questions.
c. Provide affirmative and affirming statements.
d. Vary verbal responses.
Q:
Which of the following is essential to demonstrating active listening?
a. Lean back in your chair.
b. Keep a tense body posture.
c. Sit without crossing your arms or legs.
d. Sit or stand so you are directly facing the speaker.
Q:
When you paraphrase the speakers message and intent, ask questions, or invite corrections, you are
a. encountering a barrier to listening.
b. checking your understanding or perception of the speaker.
c. engaging in listening for enjoyment.
d. employing nonverbal listening behaviors.
Q:
Explain in a brief essay the difference between listening and hearing.
Q:
College students spend approximately what proportion of their time listening to others and the mass media?
a. 50 percent
b. 25 percent
c. 75 percent
d. 65 percent
Q:
Which of the following statements about active listening is false?
a. Active listening is involved listening with a purpose.
b. Active listening and empathic listening are exactly the same thing.
c. Active listening is characterized by movement, change, and responsiveness on the part of the listener.
d. Active listening implies feedback to the speaker.
Q:
Which of the following is true about mens listening behaviors as compared to womens listening behaviors?
a. Women interrupt more often.
b. Men like more complex information that requires careful evaluation.
c. Women like short, concise communication.
d. Men listen in order to take action and solve problems.
Q:
Empathic listening differs from active listening in that
a. active listening is one kind of empathic listening.
b. active and empathic listening are both purposeful.
c. empathic listening adds the goal of understanding.
d. empathic listening invites more feedback.
Q:
You need to remember this because it will be on the quiz. What type of lecture cue is this statement?
a. semantic
b. importance
c. nonverbal
d. organizational
Q:
Which of the following is a limitation of short-term memory?
a. automatic attention
b. inability to access schema
c. lack of stimulus cues from working memory
d. can only hold 5 to 9 bits of information on average
Q:
Which part of the listening process is responsible for interpreting and assigning meaning to stimuli?
a. attention
b. working memory
c. short-term memory
d. long-term memory
Q:
Which two concepts seem most closely related?
a. egocentrism and personal bias
b. defensiveness and self-focus
c. experiential superiority and defensiveness
d. personal bias and defensiveness
Q:
During a lecture Ms. Anderson stated, Here is the conclusion you should draw from this example What type of lecture cue was Ms. Anderson using?
a. semantic
b. importance
c. nonverbal
d. organizational
Q:
Which of the following is an example of a physical distraction to listening.
a. I didnt know what he said because I was so worried about what the kids were doing in my absence.
b. Are you kidding? All I could think about was my vacation that starts tomorrow.
c. The two people talking in the row ahead of me kept me from catching very much of his lecture.
d. I could not pay attention to anything she said after she mentioned feminist theory.
Q:
Tinnitus is something that would be most likely to affect your
a. nonverbal gestures.
b. listening.
c. hearing.
d. speaking.
Q:
A person who gets so involved in the particulars that she misses the main point is demonstrating an example of a
a. semantic distraction.
b. factual distraction.
c. mental distraction.
d. physical distraction.
Q:
Which of the following is an example of hearing rather than listening?
a. He heard what she said and responded with an appropriate answer.
b. The sound of firecrackers filled the nighttime air.
c. He heard the sound outside and decided that the noise must have been a car accident.
d. She heard his cry for help and reacted by immediately calling the rescue squad.
Q:
Which of the following is not necessarily part of the process of listening?
a. The stimuli are picked up by the ear.
b. The nerves transmit sensations to the brain.
c. The brain assigns meanings to the stimuli.
d. The receiver responds with a return message.
Q:
Children with higher levels of language development are more likely to
a. have more efficient working memory.
b. have less efficient working memory.
c. develop better hearing skills.
d. develop less effective hearing skills.
Q:
Based on research reported in chapter 5, to enhance the chance that children will process complex and ambiguous information with less anxiety parents should
a. read more during family group time.
b. create an environment where children are held to high standards.
c. ensure that their children learn another language.
d. create an environment where multiple topics are discussed in the family.
Q:
During a lecture Dr. Washington stated, Now I will move on to my fourth topic What type of lecture cue was Dr. Washington using?
a. semantic
b. importance
c. nonverbal
d. organizational
Q:
Active listening can be defined as involved listening with a purpose.
Q:
College students tend to spend half of their communication time in face-to-face and mass media listening.
Q:
To show you are interested in what a speaker is saying, you should try to sit or stand close to the speaker.
Q:
Long-term memory is a relatively temporary storage place for information.
Q:
Empathic listening is essentially the same as active listening with the added provision that it includes a special effort to reach an understanding with another person.
Q:
The phrases This will be on your quiz Friday and The second type of listening is are examples of
a. lecture cues.
b. nonverbal cues.
c. schema.
d. ethical listening behaviors.
Q:
Here is an example of uncertainty reduction theory When used by a teacher during a lecture, this statement is an example of a semantic cue.
Q:
Americans tend to spend more time reading and writing than listening.
Q:
As he drove out of the driveway, he saw his wife waving but did not realize that she wanted him to stop to avoid running over the tricycle. He thought she was just waving good-bye. The problem in this nonverbal episode is that we
a. use a variety of cues to communicate the same meaning.
b. use the same cue to communicate a variety of meanings.
c. have a one-to-one relationship between signal and meaning so that one cue has one meaning.
d. have many ways to say good-bye including handshakes, hugging, and waving.
Q:
When a person leans forward and has a positive facial expression, he or she is exhibiting the concept of
a. status.
b. chronemics.
c. liking.
d. responsiveness.
Q:
In reference to chronemics, polychronic people might ___________, whereas monochronic people might ___________.
a. arrive early; leave early
b. arrive and leave early; arrive and leave late
c. leave early; arrive late
d. arrive and leave late; arrive and leave on time or early
Q:
Source credibility is the extent to which a speaker is perceived as competent to make the claims he or she is making.
Q:
Critical listening challenges the speakers message and evaluates its accuracy, meaningfulness, and utility.
Q:
Active listening is marked by involvement; empathetic listening, by judgment; and critical thinking, by understanding.
Q:
Critical listening and critical thinking both involve gathering information, ideas, or arguments; establishing a basis for evaluation; and applying those standards to the information and ideas you have gathered.
Q:
An effective way to use verbal communication is to be completely silent when engaged in a conversation.
Q:
Upon walking into a crowded bar on a Friday night, Daniel begins to get uncomfortable because it is so crowded. There are many people very close to him and some even bumping into him as they pass. These people are in Daniels
a. intimate space.
b. personal space.
c. social space.
d. public space.
Q:
Kelly is listening intently to her friend, Sheri, talk about her boyfriend who is leaving for a year to serve in the Army. Kelly says
mmm-hmm during the conversation to show Sheri that she is listening. She is communicating using
a. kinesics.
b. paralinguistics.
c. objectics.
d. artifacts.
Q:
The study of nonword sounds that communicate meaning is called
a. kinesics.
b. paralinguistics.
c. objectics.
d. artifacts.
Q:
Which of the following findings is true of the relationship between dress and personality?
a. People who dress with comfort in mind tend to be low in self-control and introverted.
b. People who dress in a decorative style tend to be unsociable and intellectual.
c. People who are conformist in dress are expressive, dominant, and unrestrained in social situations.
d. People who conform to current styles seek to be accepted and liked.
Q:
Which statement about clothing and the perceptions of others is not verified by research?
a. Clothing affects others impression of status.
b. Clothing and artifacts are unrelated to how acceptable we find other people to be.
c. Clothing is often cited by women as the most important characteristic when describing anothers popularity.
d. Brightly colored clothing is associated with sophistication, immorality, and physical attractiveness.
Q:
Communication by touch is called
a. tactile communication.
b. affect displays.
c. territoriality.
d. kinesics.
Q:
To whom are you the most likely to stand the closest?
a. a state senator from another state
b. a person of the same race
c. a person who is obviously physically handicapped
d. a stranger
Q:
Which statement about nonverbal use of space is false?
a. Strangely enough, people tend to stand close together in a large space like an auditorium.
b. Strangely enough, people tend to stay farther apart in small places like elevators.
c. Middle-class suburbanites tend to have open backyards, but suburbanites in Latin America tend to have walls.
d. Americans tend to stand much closer to each other than do people from most other countries.
Q:
Which of the following statements about touch is false?
a. Men value touch more than women do.
b. Fathers touch sons less than mothers do.
c. Female students are touched more than male students.
d. Female children are touched more than male children.
Q:
Who is more likely to use touch as a means of communicating?
a. a white American from Salt Lake City, Utah
b. a black woman from Puerto Rico
c. an English gentleman from London
d. a Frenchman from Paris.
Q:
Which of the following are not paralinguistic features?
a. pitch, rate, and inflection
b. volume, voice quality, and silence
c. pronunciation, enunciation, and articulation
d. sounds with meaning and words without meaning
Q:
Paralinguistic cues can indicate all of the following except
a. emotional states.
b. personality characteristics.
c. intelligence.
d. physical characteristics.
Q:
He acts very interested in her, stands close, looks deep into her eyes, and brings her drinks during the party. She observes his words and actions and dares to believe that he is falling in love with her on this first meeting. Which of the following questions would an expert on nonverbal communication not ask?
a. Is this behavior typical of him; that is, does he do it to someone at every party?
b. Is this party a context that makes this type of behavior typical?
c. Are his verbal and nonverbal behaviors consistent with each other?
d. Why shouldnt I just go home with this guy? All the nonverbal cues indicate interest and sincerity.
Q:
Two men are arguing at the bar when the smaller one says something unkind about the others mother. The bigger fellow glares straight ahead at his opponent. He is using a nonverbal signal that is best described as being an
a. illustrator.
b. emblem.
c. affect display.
d. adaptor.
Q:
As the woman shaded her eyes with her open hand on her brow, she said, Wow, is it ever bright out here. The nonverbal cue here is
a. an illustrator.
b. an emblem.
c. a regulator.
d. an adaptor.
Q:
Which of the following is not included in the study of proxemics?
a. distance
b. space
c. sound
d. territoriality
Q:
Which type of facial expression will likely receive the most attention?
a. neutral
b. happy
c. angry
d. sad
Q:
At what age do people, on average, begin receiving specialized attention based on physical attractiveness?
a. 1
b. 4
c. 7
d. 10
Q:
A distance of ten feet between two people talking is what Edward T. Hall referred to as
a. intimate distance.
b. personal distance.
c. social distance.
d. public distance.
Q:
Which of the following statements about distance is false?
a. Women exhibit discomfort at the small space they are allowed by others.
b. Women and children are given little space in our American culture.
c. Women and children desire more relational closeness than do males in our society.
d. Men tend to take more room because they are usually bigger in height and weight.
Q:
The study of the use of clothing, tattoos, and automobiles as nonverbal codes is
a. proxemics.
b. chronemics.
c. haptics.
d. objectics.
Q:
Tattoos are perceived similarly for both men and women.
Q:
The least touching occurs between fathers and sons.
Q:
The amount of touching that takes place between people varies depending on the nation in which they live.
Q:
Paralinguistic features of vocal cues are called nonverbal even though they include nonword sounds.
Q:
A woman who wears an engagement ring, a sorority pin, and an expensive gold bracelet is communicating nonverbally through artifacts.
Q:
Proxemics is the study of pronunciation and articulation in nonverbal communication.