Q&A Hero

Q: Emotional intelligence refers to A. the ability to suppress emotion B. the ability to vent emotion C. the ability to mask an emotion D. the ability to accurately perceive and interpret emotions E. none of the options are correct

Q: Speaking in front of a mirror is a foolproof way to view yourself from the audience's perspective while you practice. A) True B) False

Q: The authors of your text recommend practicing your speech using the working outline and then transitioning to the speaking outline for your presentation. A) True B) False

Q: Emotion management includes attempts to A. control which emotions you experience B. control when you experience an emotion C. control how you experience an emotion D. control how you express an emotion E. all of the options are correct

Q: Which of the following strategies is NOT used to prevent undesired emotions before they occur? A. encounter avoidance B. encounter structuring C. attention focus D. deactivation E. suppression

Q: An effective way of using PowerPoint as a visual aid is to transfer all the details from the speaking outline to PowerPoint, because the speaker can read his or her notes from the screen instead of from hand-held notes. A) True B) False

Q: Another person could be used as a visual aid if a speaker wanted to use a live prop for demonstration purposes. A) True B) False

Q: Suppression is most commonly used to manage which emotions? A. joy and fear B. happiness and disgust C. anger and sadness D. surprise and jealousy E. none of the options are correct

Q: Which of the following is NOT true about venting as an emotion management strategy? A. it can include expressing positive emotion B. it is the inverse of suppression C. it is used to manage emotions after they occur D. it is only about expressing negative emotions E. all of the options are correct

Q: Effective speeches involve a delivery style that reflects a conversation with, rather than a speaker talking to, his or her audience. A) True B) False

Q: Which of the following is true about suppression as an emotion management strategy? A. it is widely used and practiced B. it is only marginally effective C. users of this strategy have lower levels of well-being D. users rate their personal relationships as less positive E. all of the options are correct

Q: Which of the following is NOT considered a primary emotion? A. anger B. jealousy C. sadness D. surprise E. fear

Q: Expressing genuine and appropriate emotion during a presentation can help a speaker connect with his or her audience on a personal level. A) True B) False

Q: Poor posture and uncontrolled body movements can create the impression that a speaker is unpolished or unprepared. A) True B) False

Q: In Western cultures, use of eye contact signals respect for and interest in the audience. A) True B) False

Q: What is the most commonly used emotion management strategy for dealing with unwanted emotions? A. suppression B. repression C. deactivation D. reappraisal E. none of the options are correct

Q: Passion A. is a blended emotion B. is composed of surprise and joy C. includes positive feelings of excitement and amazement D. includes feelings of sexual attraction E. all of the options are correct

Q: The way a speaker dresses can enhance his or her credibility to speak on a subject. A) True B) False

Q: An audience's perception of a speaker's skills may be affected by the speaker's accent. A) True B) False

Q: Which of the following is true regarding the use of reappraisal as an emotion management strategy? A. it is the most fruitful way to deal with difficult emotions B. it is used before an emotional outburst occurs C. it is a primary strategy used by those who are most effective at managing their emotions D. it requires users to accept responsibility for the way they think and feel E. all of the options are correct

Q: Your girlfriend receives a flirty e-mail from her ex, then tells you it means nothing to her. However, you feel upset. If you rethink why you feel threatened by the e-mail, what emotion management strategy are you using? A. suppression B. encounter avoidance C. reappraisal D. venting E. encounter structuring

Q: If you have a phobia of riding elevators after being trapped in one, but choose to confront and overcome your fear by entering a stationary elevator while the door remains open, what emotion management strategy are you using? A. deactivation B. encounter avoidance C. reappraisal D. venting E. encounter structuring

Q: Pronunciation and articulation are essentially two words that mean the same thing: correctly producing the sounds that make up a word. A) True B) False

Q: Speakers who vary their pitch are more interesting to listen to than speakers who do not. A) True B) False

Q: Vocal characteristics such as pitch, rate, and volume are all part of a speaker's verbal delivery. A) True B) False

Q: A student arrives on the first day of her interpersonal communication class and observes that the instructor makes wild gestures while lecturing. If the student chooses to focus only on the contentwhile trying to ignore the nonverbal communicationwhat strategy is she employing? A. suppression B. attention focus C. reappraisal D. venting E. encounter structuring

Q: After Charlie goes through a painful breakup with Tom, he finds himself trying to avoid Tom. Charlie no longer goes to the same bars, restaurants, or gyms they frequented when they were together. What emotion management strategy is Charlie demonstrating? A. suppression B. encounter avoidance C. reappraisal D. venting E. encounter structuring

Q: Mindful speakers can usually anticipate that an impromptu speech opportunity is coming and prepare for it. A) True B) False

Q: People who demonstrate high emotional intelligence are more likely to A. garner trust B. be perceived as having integrity C. be less likely to bully others D. find it easier to forgive their relational partners E. all of the options are correct

Q: Most news broadcasters and high-level politicians today deliver their speeches from memory. A) True B) False

Q: Reading from a script or a teleprompter restricts the speaker's vocal variety. A) True B) False

Q: Emotion-sharing A. can help manage grief B. allows you to talk with others who have experienced similar loss and grief C. can occur in a face-to-face support group D. can take place online E. all of the options are correct

Q: Speaking from manuscript gives the speaker more opportunities to communicate nonverbally than other styles. A) True B) False

Q: The primary emotion of joy is associated with what high-intensity counterpart? A. amazement B. surprise C. ecstasy D. terror E. none of the options are correct

Q: Seeking out opportunities to practice public speaking can improve confidence and reduce communication apprehension. A) True B) False

Q: If Pato did well on a paper but told her roommate Sarah she did not when she found out Sarah had failed the paper, what strategy is Pato using to communicate with her roommate? A. denial B. suppression C. venting D. emotional management E. reappraisal

Q: Audiences notice the signs of nervousness more than most speakers believe they do and are usually very critical of speakers who appear nervous. A) True B) False

Q: We can manage our emotions A. after they occur B. before they occur C. by reappraisal D. all of the options are correct E. none of the options are correct

Q: Fear of speaking up, or speaking out, can cripple career prospects and is one of the principal reasons why people don't rise to the executive ranks. A) True B) False

Q: Which of the following is a common method for managing emotions after they have been triggered? A. suppression B. reappraisal C. encounter structuring D. sublimation E. none of the options are correct

Q: Which of the following is NOT true about moods? A. People in good moods are more accurate at perceiving others. B. People in good moods perceive others more positively. C. People in good moods are more likely to engage in self-disclosure. D. Rigorous physical activity is the most effective way to improve a bad mood. E. Moods powerfully influence our perceptions.

Q: Briefly describe one of the pitfalls of using slideshows like PowerPoint.

Q: List three types of presentation aids you, as a speaker, have access to in your classroom.

Q: If Marco exhibits high extraversion, he is likely to A. cope successfully with stress and his emotions B. have a hard time managing his emotions C. focus his attention on negative events D. be less skilled at communication E. none of the options are correct

Q: The Jefferson strategy is best used A. before someone upsets you B. while someone is upsetting you C. after someone upsets you D. if you have been a president E. after other strategies have failed

Q: A speaker who omits certain sounds in a word, runs words together, and speaks so softly that a listener can hardly hear what he or she is saying is guilty of what articulation problem?

Q: Which of the following has a measurable influence on one's happiness? A. social or economic class B. age C. gender D. ethnicity E. rigorous physical exercise

Q: Why is it important for a speaker to vary the pitch of his or her voice?

Q: Define extemporaneous delivery.

Q: Which of the following is considered a mood? A. boredom B. contentment C. grouchiness D. serenity E. all of the options are correct

Q: Jealousy is a blended emotion comprising A. anger and grief B. fear and sadness C. sadness and fear D. anger, sadness, and fear E. none of the options are correct

Q: Give an example of a time when you might be required to give an impromptu speech.

Q: A television news anchor would probably use what method of speech delivery?

Q: The primary emotion of fear is associated with what high-intensity counterpart? A. rage B. loathing C. terror D. grief E. none of the options are correct

Q: List two strategies a speaker can use to help build his or her confidence.

Q: Which of the following emotions results from the blocking of one's goals? A. anger B. surprise C. sadness D. fear E. none of the options are correct

Q: The problem with suppressing anger is that chronic hostility can result.

Q: What are the three common anxiety triggers your textbook discusses?

Q: According to the text, the least effective method for managing emotions is reappraisal.

Q: What is the difference between public speaking anxiety and communication apprehension?

Q: Define communication apprehension.

Q: Asynchronicity and invisibility are two factors that help explain why people are more likely to express emotions inappropriately online.

Q: Two of the most important forces shaping emotion are one's personality and gender.

Q: Which of the following scenarios does not reference the use of a presentation aid? A) Julia plays a short audio clip from Beethoven's Fifth Symphony in her speech about this composer. B) Andre shows his audience a diagram of the shotgun formation for the offensive line in his speech about football. C) Denise describes how to stretch out your quadriceps in her speech about physical fitness. D) Allan shows his audience a bar graph comparing the rise in inflation with the rise in gas prices since 1965 in his speech about the oil industry.

Q: Attention focus is an effective strategy for managing emotions after they have occurred.

Q: Which of the following has not been emphasized as a function of effective presentation aid use? A) promote interest and motivation to listen B) display a list of references used so that the speaker doesn't need to cite orally C) help listeners process and retain information presented in the speech D) convey information clearly and concisely

Q: Research shows that highly neurotic people tend to focus on negative events.

Q: When Joe gets up to deliver his speech, he stands with his feet at about shoulder width apart and his knees slightly bent so that they cannot lock. He is able to move and gesture freely and present himself confidently. The technique Joe is using is called A) planting. B) posturing. C) clustering. D) alliterating.

Q: By engaging in encounter structuring, one is able to prevent emotion by avoiding encounters with others.

Q: The aspect of speech delivery that relates to the position of the speaker's arms and legs and how the speaker carries his or her body is referred to as A) articulation. B) body language. C) posture. D) gestures.

Q: An effective way to make eye contact with the audience during a speech is to move your eyes from one person to another or from one section of people to another as you move from one idea to another. This technique is called A) staring. B) gazing. C) scanning. D) bouncing.

Q: Men report feeling more anger and other hostile emotions than do women.

Q: Without feedback, we experience difficulty in feeling empathy and gauging the appropriateness of our emotional expression.

Q: Shereen's parents moved to the United States from Egypt before she was born. Although both of her parents speak English fluently, and she speaks English as her first language, her upbringing has influenced the way she forms word sounds, as well as the cadence and rhythm of her speech. What term describes this aspect of Shereen's speech? A) articulation B) accent C) mumbling D) monotone

Q: Reappraisal is effective because it is employed before a large emotional reaction occurs.

Q: During his speech about a new breakthrough in the treatment of cancer, Joe has a hard time figuring out how to say the scientific words correctly. Joe is having trouble with which of the following? A) articulation B) pronunciation C) projection D) alliteration

Q: People who demonstrate high agreeableness are better able to manage their emotions, and they report being happier than those who demonstrate low agreeableness.

Q: _______ refers to the clarity or forcefulness with which sounds are produced, regardless of whether the words are said correctly. A) Articulation B) Pronunciation C) Projection D) Alliteration

Q: Some of the six primary emotions are linked to distinct patterns of internal physiological arousal.

Q: Which of the following terms refers to how high or low a person's voice is on the sound range? A) monotone speech B) pitch C) speaking volume D) speaking rate