Q&A Hero

Q: Which of the following is used to connect the traditional Unix-based shared network printer?a. LPT1b. TCP c. FAXstfd. LPR

Q: Where should you look for the configuration settings of your printer on a Linux computer?a. /dev/printersb. /root/devprint c. /etc/printcapd. /home/printconf

Q: You have ten employees, each with their own computer. You currently have only one printer that is connected via USB to your computer. You frequently run into the problem where other employees try to print to the printer when your computer is shut down or when you are in a meeting. You have funds for a new printer but you don"t want to run into the same problems even if the printer is installed on another user's computer. What do you suggest?a. buy a printer with a long cable so you can place it away from a user's deskb. buy a printer with a LAN interface c. buy a printer with an LPT interfaced. buy one printer for each employee

Q: The office manager of your company has instructed you to find a solution for a problem. A new employee is being hired and her desk will be located where there is a table that is occupied by an older model fax machine and scanner. There is no room to put the table anywhere else and the table that holds the ink-jet printer is too small for the other two devices. There is money in the budget if funds are necessary. What do you recommend?a. put the fax and scanner on the floor and tell the new employee to step around themb. buy a new plotter that performs scanning and faxing functions c. replace the ink-jet printer with a multifunction printerd. each day, put the fax and scanner on the desk of an absent employee

Q: You recently purchased a new digital camera and now you want to print some of the photos you have been taking. Which type of printer are you most likely to use to print your photos?a. ink-jetb. laser c. plotterd. dot-matrix

Q: You want to take advantage of a new VoIP application you just downloaded. What type of device will you need to use this application?a. sound cardb. analog modem c. flash drived. DVD drive

Q: You have a hardcopy of a report that you found some errors on that must be corrected. The report is three pages long and you have about 20 minutes before a meeting you must attend to present the report. Unfortunately, the report was created on your laptop at home and you have no way of getting to it quickly. What is your best option?a. retype the report on your work computerb. scan the report and use OCR; fix the errors and re-print the report c. use white out and a typewriter to fix the errorsd. cross out the errors with a pen and hand write the corrections

Q: A user complains that his new mouse doesn"t work right. He has an old system at home and when he has had this problem, he cleaned the ball on the underside of the mouse to fix it, but this mouse doesn"t have a ball on the underside. What can you tell him about his mouse?a. the ball must have fallen outb. the ball is hidden under an access panel on new mice c. the mouse is an optical moused. the mouse uses sonar to detect movement

Q: A user calls the help line and ask for some help installing a new keyboard. He isn"t sure how to plug the keyboard into the computer because it doesn"t have a cable connected to it. What advice are you likely to give him?a. unscrew the cover from the keyboard, pull out the cable, and put the cover back onb. connect a patch cable from the computer to the keyboard c. return the keyboard; it must be faultyd. plug the USB receiver into a USB port on the computer

Q: Which of the following is NOT a typical step in the process for installing new hardware on a Mac OS X system?a. shut down the systemb. attach new hardware c. configure dip switchesd. insert DVD/CD-ROM

Q: You are about to install a new USB camera on your Linux system and you realize that there is no device special file available for your device. What command can you use on the system to create a new device special file?a. newdevb. mknod c. newspdevd. mkdevice

Q: Which of the following is NOT a Linux device special file type?a. blockb. character c. streamd. named pipes

Q: You manage several hundred Windows 7 computers for your company. In the past, your support staff has spent a lot of time troubleshooting issues related to incompatible or faulty device drivers. You want to reduce the amount of troubleshooting your staff is doing. What is one step you can take that will help?a. configure driver signing to disallow unsigned driversb. change to the Linux OS c. configure Windows Update to always download the latest driversd. disallow the use of hardware devices on the company computers

Q: You have attached a new USB camera to your computer but it doesn"t seem to be working. Which tool can you use to see if Windows successfully installed the driver and to see if the device is working correctly?a. Add Hardware Wizardb. Device Manager c. Programs and Featuresd. Windows Update

Q: You need to install a new sound card for a colleague's computer. Which of the following does NOT represent a typical method for installing the driver on a Windows system?a. PnPb. Add Hardware Wizard c. Device Managerd. Programs and Features

Q: Which of the following are common formats for distributing driver files?a. zipb. txt c. drvd. ini

Q: Which of the following is a good practice when you are installing a new device?a. reinitialize the kernelb. check for a new driver c. recompile the installed driverd. always use the driver supplied by the OS

Q: Which of the following is NOT an advantage of using device drivers rather than incorporating code into the kernel for all possible devices?a. devices do not have to be linked to a specific OSb. only essential code is built into the kernel, providing maximum performance c. the kernel is recompiled after each new device is installedd. new devices can be supported without extensive OS updates

Q: A print spooler is a log file that maintains a history of print jobs.

Q: IEEE 1394 interfaces are targeted towards comparatively slow peripherals such as keyboards and mice.

Q: Mouse and keyboard drivers are standard and are usually included with the OS.

Q: Device drivers are always built-in to the operating system and provided by the operating system vendor.

Q: Device drivers perform the actual communication between physical devices and the operating system.

Q: Why is training an important consideration when upgrading to a new OS?

Q: You have 50 desktop computers running Windows XP. You are considering upgrading to Windows 7. All the computers will handily support Windows 7 but you are not sure the upgrade is worth the expense. Name three compelling reasons why an upgrade like this might make sense..

Q: You manage a medium size network of about 50 computers and 5 Windows Server 2008 servers. Your computers all run Windows XP and you are planning to upgrade to Windows 7. What role service on Windows Server 2008 can help you with this operation?

Q: You are in the process of purchasing the components that you will put together for a new server that will run Windows Server 2008. You want to make sure that the components you are buying will work with the OS. What should you check before making the purchase?

Q: You have just installed Windows 7 on your computer. After a successful installation, you begin to check out the functions. Everything seems to work okay except that you did no hear any sound when Windows boots or when you try to play music. You have verified that the speakers are plugged in and powered on. What might you need to do?

Q: Describe what you might need to do if the OS you are trying to install does not seem to be recognizing any of the devices on your computer.

Q: List three functions typically performed by the installation software.

Q: Name three pieces of information you frequently need to provide the installation software during an OS installation.

Q: Describe the difference between a clean installation and an upgrade installation.

Q: a. DNS f. migrationb. RTM g. Windows Catalogc. alpha software h. Windows Updated. Upgrade Advisor i. virtual machinee. Windows Deployment Services j. HAL1/ an early development version of software in which there are likely to be bugs, and not all of the anticipated software functionality is present2/ an application protocol that resolves domain and computer names to IP addresses3/ a file that works with an operating system's kernel and that offers code used by device drivers to talk to the computer's hardware4/ moving from one operating system to another operating system5/ a version of a Microsoft operating system that is officially released to be sold6/ a tool available from Microsoft to check whether an existing Windows operating system and hardware can be upgraded to a higher level Windows operating system7/ a discrete operating system running inside virtual server or virtual desktop software8/ a list that contains brand names and models for hardware and software supported by a Windows operating system9/ a role service available in Windows Server 2008/R2 for installing Windows operating systems on server clients on a large scale10/ a Web-based function that allows you to download and install product updates for your Windows operating system

Q: A type of Web server offered by Mac OS X Snow Leopard Server that provides users with the ability to collaborate on Web pages is called a ___________ server.

Q: __________ is software that is in the final stage of testing before it is sold commercially.

Q: ______________ is the term used when you move from one OS to another which may or may not involve another computer.

Q: Modern OSs use _________ to configure settings on devices without user intervention.

Q: A __________ installation is on a computer that has no OS installed.

Q: Which of the following statements is true about the Linux OS?a. all Linux distributions are free open source software b. most Linux distributions can be used as either a desktop or server OS c. configuration files are always preserved during an upgraded. it comes with a desktop system called Aero

Q: You have a computer running a 32-bit CPU on which you want to install Windows Server 2008. Which of the following statements is true about your installation options?a. you cannot install Windows Server 2008 R2 b. Windows Server 2008 for Itanium-Based Systems is a good option c. if you already have Windows Server 2003 Standard Edition with SP1, you can install Windows Server 2008 Datacenter Editiond. you need a minimum of 1 GB RAM

Q: When upgrading Windows Vista to Windows 7, which of the following is a true statement?a. you can upgrade Business Edition to Home Premium Edition b. you cannot start Windows Vista first, you must boot directly to the Windows 7 DVD c. Windows Easy Transfer is preinstalled in Windows Vistad. at least Service Pack 1 for Vista must be installed

Q: Which of the following is true of Windows 7?a. with respect to security, more user intervention is required than with Vista b. hardware requirements are less than for Vista c. Starter Edition is only available in a 32-bit versiond. Home Basic Edition has full Aero desktop support

Q: Which of the following is NOT a Vista hardware installation requirement?a. 1 GB RAM b. Super VGA graphics card c. 800 MHz processord. 20 GB storage

Q: Which of the following Windows XP editions cannot be upgraded to Windows Vista?a. Home Edition b. Professional Edition (64-bit) c. Media Center 2004 Editiond. Tablet Edition

Q: Before starting an upgrade to Windows XP, what should you keep in mind?a. Windows XP requires a minimum of 1 GB RAM to install b. you cannot upgrade to Windows XP unless you are connected to the Internet c. you cannot upgrade Windows 95 or earlier OSs to Windows XPd. you cannot upgrade to Windows XP unless you are running Windows 2000

Q: What feature was first implemented in Windows XP that must occur within 30 days after installation?a. Files and Settings Transfer Wizard b. Hardware Compatibility Check c. Windows Updated. Activation

Q: Which of the following should you consult before installing a particular Windows OS to verify that the OS supports your chosen hardware?a. Windows Catalog b. Hardware Update List c. Microsoft Software Compatibility Listd. Hardware Installation Guide

Q: When choosing a computer for a test upgrade/migration, choose one that represents which of the following?a. the one with the most memory and disk space b. the lowest common denominator c. the one with the least amount of software installedd. the one with the most devices connected

Q: You are preparing to upgrade Windows Vista to Windows 7 but you are going to be cautious and make a backup of your system before proceeding with the installation. Which of the following should NOT be a consideration for performing your backup.a. close all files to ensure all files are backed up b. be certain you can restore the backup in both the old and new OS c. select only the data files for backup since the OS files and applications will not be affected by the upgraded. make sure you have suitable media to store the backup on

Q: Which task is an unnecessary step in preparing to upgrade a computer to a new OS version?a. do performance benchmarks with the current OSb. make sure you have all the device drivers for the new OS c. record custom software settingsd. verify application compatibility

Q: Which of the following is considered the most stable version of a new OS that is safe to install on production equipment?a. RTM b. RC c. Alphad. Beta

Q: Which of the following is a necessary step you should take before upgrading or migrating to a new OS?a. replace the existing RAM so you can start freshb. make a complete backup of the current system c. do a low-level format of all your hard disksd. perform a chkdsk on the installation media

Q: If you are having trouble installing an OS because it does not seem to be detecting the computer hardware, which of the following should you check to try to resolve the problem?a. the DVD drive is compatible b. enough RAM is installed c. the installation mediad. the BIOS settings

Q: You are preparing to install Windows 7 on a computer that used to run Windows XP. This will be a clean installation. Which of the following are you least likely to need detailed information about before performing the installation?a. types of busesb. sound card c. keyboardd. hard disks

Q: Which of the following is a true statement about PnP?a. PnP automatically configures your network settings b. PnP only works on Windows Vista and later OSs c. PnP may still require configuration of memory or devicesd. PnP always requires manual installation of the DVD drive

Q: Which of the following is NOT a typical function performed by the OS installation program?a. gathering system information b. backing up existing data on the hard drive, if any c. configuring devices and driversd. restarting the system

Q: During the installation of the Windows 7 OS, which of the following are you likely to provide to the installation program?a. where to install the OS b. the Administrator password c. the IP address of a serverd. the DNS server address

Q: Which of the following is NOT a task in preparation for installing an OS?a. make sure the computer meets hardware requirementsb. ensure the hardware is working correctly c. have an understanding of the features of the new OSd. call the OS vendor's technical support to get detailed installation instructions

Q: The minimum memory requirement for a 64-bit Windows 7 installation is 2 GB.

Q: Studies have shown that upgrades and migrations to the latest OS are always cost-effective.

Q: You may have more trouble installing interface cards on a Macintosh computer because the devices are all built for generic hardware.

Q: The HAL.dll is a file used by some operating systems to offer specialized code needed by device drivers to talk to the computer's hardware.

Q: When you install a modern OS such as Windows 7 or Mac OS X, you always manually configure devices such as monitors and network cards.

Q: In Mac OS, what is the catalog b-tree?

Q: Describe how the Linux/Unix directory structure is organized including how multiple volumes are accessed.

Q: Briefly describe the concept of inodes used in native Linux file systems.

Q: Describe the problem that occurs when a disk becomes fragmented.

Q: List three features of the NTFS 4 and 5 file systems that are not found in the FAT file systems.

Q: Describe three advantages of FAT32 over FAT16.

Q: Briefly discuss what block allocation is and how it is organized.

Q: List three folders normally found at the root of a Linux file system and what the folder is typically used for.

Q: List three tasks performed by a typical file system.

Q: a. data fork f. clusterb. inode g. high-level formattingc. MBR h. disk quotad. active partition i. volume information blocke. track j. file attributes1/ in a PC system, the partition that contains the bootable operating system2/ in Windows-based file systems, a logical block of information on a disk containing one or more sectors3/ that portion of a file in the Macintosh file system that stores the variable data associated with the file4/ allocation of a specific amount of disk space to a user5/ file characteristics stored with the filename in the disk directory whichspecify certain storage and operational parameters associated with the file6/ a process that prepares a disk partition (or removable media) for a specific file system7/ in UNIX/Linux, a system for storing key information about files8/ an area of a hard disk in MS-DOS and Windows that stores partition information about that disk9/ concentric rings that cover an entire disk like grooves on a phonograph record10/ on a Mac-formatted disk, the sector after the boot blocks

Q: In Linux, the ______________ contains information about the layout of blocks, sectors, and cylinder groups on the file system.

Q: In Linux, you make a new volume accessible in the file system by using the ________ command.

Q: On a Mac-formatted disk the ________ blocks identify the filing system and names of important system files.

Q: Apple uses the term ______ where Linux uses symbolic link and Windows uses shortcut.

Q: On Mac OS X 10.5, _______________ indexes files and allows you to search by typing in the first few letters of the file name.

Q: You have a very large hard disk that is 1 TB. You want to organize your data into ten volumes on this disk. What can you do to accommodate this?a. use a basic disk scheme and create 10 primary partitionsb. use a dynamic disk scheme and create an extended partition and 10 logical drives c. use the UDF file system and create 10 volume mount pointsd. use a dynamic disk scheme and create 10 volumes

Q: You have just partitioned a new disk into three partitions and formatted them NTFS 5. You want to be able to access these partitions as folders on the current C: drive. What feature can you use?a. journalingb. volume mount points c. extended volumesd. disk quotas