Q&A Hero

Q: The email is the most appropriate medium for all types of communications. a. True b. False

Q: Minutes must be a comprehensive report of the meeting that was scheduled. a. True b. False

Q: Do not have a meeting if there is a better way of achieving the objective at hand. a. True b. False

Q: Good information technology project managers must have strong technical and communication skills. a. True b. False

Q: A facilitator can help the team solve any communication problems. a. True b. False

Q: Status reports can take various formats depending on the stakeholders' needs. a. True b. False

Q: Project managers must assess the needs of the organization, the project, and individuals in determining which communication medium to use, and when. a. True b. False

Q: Most WBSs include a section for project communications to ensure that reporting key information is a project deliverable. a. True b. False

Q: The communications management plan varies with the needs of the project. a. True b. False

Q: In a project, communicating badly exponentially increases the possibility of making mistakes. a. True b. False

Q: Communication becomes simpler when you increase the number of team members. a. True b. False

Q: It is extremely important to document any changes in technical specifications that might affect product performance. a. True b. False

Q: Geographic location and cultural background have no impact on communications. a. True b. False

Q: Rarely does the receiver interpret a message exactly as the sender intended. a. True b. False

Q: People have different personality traits that often affect their communication preferences. a. True b. False

Q: Adding more people to a project that is falling behind schedule often causes more setbacks because of the increased complexity of communications. a. True b. False

Q: Project members should either have strong technical skills or soft skills. a. True b. False

Q: A(n) _____ is a column chart that shows the number of resources assigned to a project over time.a. responsibility assignment matrix b. resource histogramc. RACI charts d. organizational breakdown structure

Q: The first step in the framework for defining and assigning work is _____. a. defining how the work will be accomplished b. breaking down the work into manageable elements c. finalizing the project requirements d. assigning work responsibilities

Q: When an organization needs a new direction, the ________ leadership style is appropriate.a. commanding b. democraticc. pacesetting d. visionary

Q: _____ refers to matching certain behaviors of the other person.a. Empathic listening b. Rapportc. Synergy d. Mirroring

Q: The capacity to understand the motivations, intentions and desires of others isa. emotional intelligence b. intrapersonal intelligencec. interpersonal intelligence d. human intelligence

Q: Taking time to renew oneself physically, spiritually, mentally and socially isa. empathic mirroring b. sharpening the sawc. synergizing d. thinking win/win

Q: _____ is based on an individual's personal charisma.a. Legitimate power b. Coercive powerc. Reward power d. Referent power

Q: _____ involves using incentives to induce people to do things.a. Legitimate power b. Coercive powerc. Reward power d. Referent power

Q: _____ involves using punishment, threats, or other negative approaches to get people to do things they do not want to do.a. Legitimate power b. Coercive powerc. Reward power d. Referent power

Q: According to Thamhain and Wilemon, _____ is the ability to improve a worker's position.a. penalty b. assignmentc. expertise d. promotion

Q: According to Thamhain and Wilemon, _____ is the legitimate hierarchical right to issue orders.a. authority b. achievementc. expertise d. self-actualization

Q: _____ emphasizes things such as job rotation, broadening of skills, generalization versus specialization, and the need for continuous training of workers.a. Theory W b. Theory Xc. Theory Y d. Theory Z

Q: Managers who follow _____ assume that the average worker wants to be directed and prefers to avoid responsibility.a. Theory Z b. Theory Xc. Theory Y d. Theory K

Q: _____ is best known for developing Theory X and Theory Y.a. Frederick Herzberg b. David McClellandc. Abraham Maslow d. Douglas McGregor

Q: The _____ presents subjects with a series of ambiguous pictures and asks them to develop a spontaneous story for each picture, assuming they will project their own needs into the story.a. RAM b. MBTIc. TAT d. RACI

Q: According to McClelland's acquired-needs theory, people who need personal _____ want to direct others and can be seen as bossy.a. affiliation b. advancementc. power d. achievement

Q: According to McClelland's acquired-needs theory, people with a high need for _____ desire harmonious relationships with other people and need to feel accepted by others.a. affiliation b. self-actualizationc. power d. achievement

Q: People with a high need for _____ seek to excel and tend to avoid both low-risk and high-risk situations to improve their chances for achieving something worthwhile.a. affiliation b. securityc. power d. achievement

Q: According to Herzberg, which of the following is a motivational factor?a. Recognition b. Salaryc. Training d. Health benefits

Q: _____ is best known for distinguishing between motivational factors and hygiene factors when considering motivation in work settings.a. Frederick Herzberg b. David McClellandc. Abraham Maslow d. Douglas McGregor

Q: Recognizing an employee as the "Star Performer of the Month" would be satisfying the _____ need of the Maslow's hierarchy of needs.a. esteem b. self-actualizationc. physiological d. safety

Q: _____ is at the top of Maslow's hierarchy of needs.a. Esteem b. Self-actualizationc. Physiological d. Social

Q: At the bottom of Maslow's structure are _____ needs.a. esteem b. self-actualizationc. physiological d. social

Q: The bottom four needs in Maslow's structure are referred to as _____ needs.a. self-actualization b. deficiencyc. safety d. growth

Q: The highest level of needs in Maslow's structure is referred to as a _____ need.a. deficiency b. growthc. safety d. physiological

Q: _____ a highly respected psychologist, rejected the dehumanizing negativism of psychology and proposed the hierarchy of needs theory.a. Sigmund Freud b. Abraham Maslowc. Carl Jung d. Philip Zimbardo

Q: The acquiring of the project team is a subprocess associated with the _____ process of project human resource management.a. executing b. controlling and monitoringc. planning d. initiating

Q: _____ involves tracking team member performance, motivating team members, providing timely feedback, resolving issues and conflicts, and coordinating changes to help enhance project performance.a. Developing the human resource plan b. Developing the project teamc. Acquiring the project team d. Managing the project team

Q: The main outputs of the _____ process are team performance assessments and enterprise environmental factors updates.a. managing the project team b. acquiring the project teamc. developing the project team d. human resource planning

Q: _____ involves building individual and group skills to enhance project performance.a. Developing the human resource plan b. Developing the project teamc. Acquiring the project team d. Managing the project team

Q: Key outputs of _____ process are project staff assignments, resource calendars, and project management plan updates.a. managing the project team b. acquiring the project teamc. developing the project team d. planning the human resource plan

Q: _____ involves assigning the needed personnel to work on the project.a. Planning human resource management b. Developing the project teamc. Acquiring the project team d. Managing the project team

Q: Microsoft Project 2010 does not lend itself to project human resource management. a. True b. False

Q: Project managers must try to avoid conflict at all costs as all conflict within groups is bad. a. True b. False

Q: The forcing mode is one in which the project manager deemphasizes or avoids areas of differences and emphasizes areas of agreement. a. True b. False

Q: Project managers should always reward people who work overtime. a. True b. False

Q: In the Social Styles Profile team building activity, drivers are reactive and people-oriented. a. True b. False

Q: The first dimension of psychological type in the MBTI signifies whether people draw their energy from other people (extroverts) or from inside themselves (introverts). a. True b. False

Q: In the Tuckman model, storming occurs when team members have different opinions for how the team should operate. a. True b. False

Q: Resource leveling results in fewer problems for project personnel and accounting departments. a. True b. False

Q: A staffing management plan describes when and how people will be added to and taken off the project team. a. True b. False

Q: A RAM is used only to assign detailed work activities. a. True b. False

Q: A responsibility assignment matrix (RAM) is a matrix that maps the work of the project as described in the OBS to the people responsible for performing the work as described in the WBS. a. True b. False

Q: According to Covey, project managers must use a win/lose approach in making decisions. a. True b. False

Q: Legitimate power involves using personal knowledge and expertise to get people to change their behavior. a. True b. False

Q: Thamhain and Wilemon found that when project managers used work challenge and expertise to influence people, projects were more likely to succeed. a. True b. False

Q: Assignment, budget, promotion, money, and penalty influence bases are automatically available to project managers as part of their position. a. True b. False

Q: Managers who believe in Theory Y assume that workers dislike and avoid work if possible, so managers must use coercion, threats, and various control schemes to get workers to make adequate efforts to meet objectives. a. True b. False

Q: People who need institutional power or social power want to organize others to further the goals of the organization. a. True b. False

Q: According to Herzberg, hygiene factors such as larger salaries, more supervision, or a more attractive work environment would motivate workers to do more if present. a. True b. False

Q: Maslow suggests that each level of the hierarchy of needs is not necessarily a prerequisite for the levels above. a. True b. False

Q: Maslow's hierarchy of needs states that people's behaviors are guided or motivated by a sequence of needs. a. True b. False

Q: Extrinsic motivation causes people to participate in an activity for their own enjoyment. a. True b. False

Q: What are the five stages of team development according to the Tuckman model? Briefly describe each stage.

Q: What is a staffing management plan?

Q: What are the five main types of power? Briefly describe each type.

Q: Describe Maslow's hierarchy of needs. How does it relate to information technology projects?

Q: Briefly describe the four processes involved in human resource management.

Q: According to Blake and Mouton, project managers who use the _____ mode retreat from an actual or potential disagreement.

Q: In the DISC profile, the letter "S" represents _____.

Q: In the Tuckman model, _____ involves the break-up of the team after it successfully reaches its goals and completes the work.

Q: The main goal of _______ is to help people work together more effectively to improve project performance.

Q: Resource _____ aims to minimize period-by-period variations in resource loading by shifting tasks within their slack allowances.