Q&A Hero

Q: _____ means more resources than are available are assigned to perform work at a given time.

Q: A(n) _____ is a specific type of organizational chart that shows which organizational units are responsible for which work items.

Q: The _____ allocates work to responsible and performing organizations, teams, or individuals, depending on the desired level of detail.

Q: A(n) _____ or draft contract often provides the basis for defining and finalizing work requirements.

Q: _____ fill in for project managers in their absence and assist them as needed.

Q: _____ is a relation of harmony, conformity, accord, or affinity and is important for communication.

Q: _____ is listening with the intent to understand.

Q: Covey, like Maslow, believes that people have the ability to be _____ and choose their responses to different situations.

Q: _____ is the concept that the whole is equal to more than the sum of its parts.

Q: _____ power is getting people to do things based on a position of authority.

Q: _____ is the potential ability to influence behavior to get people to do things they would not otherwise do.

Q: Managers who believe in McGregor's _____ assume that individuals do not inherently dislike work, but consider it as natural as play or rest.

Q: The _____ is a tool to measure the individual needs of different people using McClelland's categories.

Q: _____ should receive frequent performance feedback, and although money is not an important motivator to them, it is an effective form of feedback.

Q: Herzberg called factors that cause job satisfaction _____.

Q: According to Maslow, only after meeting _____ needs can individuals act upon growth needs.

Q: _____ causes people to do something for a reward or to avoid a penalty.

Q: _____ issues that affect how people work and how well they work include motivation, influence and power, and effectiveness.

Q: According to Lencioni, which of the following qualities is present in organizations that succeed?a. Commitment b. Autonomyc. Accountability d. Teamwork

Q: According to Blake and Mouton, project managers who use the _____ method use a give-and take-approach to resolving conflicts.a. smoothing b. forcingc. confrontation d. compromise

Q: Psychologist David Merril describes _____ as reactive and task-oriented.a. "Expressives" b. "Drivers"c. "Analyticals" d. "Amiables"

Q: In the MBTI, the _____ dimension relates to the manner in which you gather information.a. Extrovert/Introvert b. Thinking/Feelingc. Judgment/Perception d. Sensation/Intuition

Q: In the Tuckman model, _____ occurs when the emphasis is on reaching the team goals, rather than working on team process.a. performing b. normingc. forming d. storming

Q: In the Tuckman model, _____ occurs as team members have different opinions as to how the team should operate.a. performing b. normingc. forming d. storming

Q: _____ is a technique for resolving resource conflicts by delaying tasks.a. Resource loading b. Resource levelingc. Resource allocation d. Resource histogram

Q: _____ refers to the amount of individual resources an existing schedule requires during specific time periods.a. Resource loading b. Resource levelingc. Resource histogram d. Resource logs

Q: What are the five major cost categories related to quality? Briefly describe each category.

Q: Describe the relationship between Six Sigma and Statistics. What statistical concepts are involved in the Six Sigma philosophy?

Q: What are the five phases in the DMAIC process? Briefly describe each one.

Q: What are the three main outcomes of quality control? Briefly describe each.

Q: List and briefly describe the three project quality management processes.

Q: Frameworks for helping organization improve their processes and system are

Q: The _____ model focuses on defining user requirements and planning software projects.

Q: The _____ means taking responsibility for failures or not meeting quality expectations.

Q: Genichi Taguchi's _____ methods focus on eliminating defects by substituting scientific inquiry for trial-and-error methods.

Q: _____ are groups of non-supervisors and work leaders in a single company department who volunteer to conduct group studies on how to improve the effectiveness of work in their department.

Q: Watts S. Humphrey defines a(n) _____ as anything that must be changed before delivery of the program.

Q: _____ is a measure of quality control equal to 1 fault in 1 million opportunities.

Q: The _____ represents the number of units handled correctly through the process steps.

Q: _____ measures how much variation exists in a distribution of data.

Q: In the DMAIC process, the letter "C" stands for _____.

Q: Complete the formula: sample size = 0.25 * ( _____ /acceptable error)2

Q: _____ involves choosing part of a population of interest for inspection.

Q: In a _____, the closer data points are to a diagonal line, the more closely the two variables are related.

Q: _____ diagrams trace complaints about quality problems back to the responsible production operations.

Q: _____ correct or prevent further quality problems based on quality control measurements.

Q: A(n)_____ is a structured review of specific quality management activities that help identify lessons learned that could improve performance on current or future projects.

Q: _____ is the ability of a product or service to perform as expected under normal conditions.

Q: _____ are the screens and reports the system generates.

Q: _____ is a quality planning technique that helps identify which variables have the most influence on the overall outcome of a process.

Q: Performing _____ involves monitoring specific project results to ensure that they comply with the relevant quality standards while identifying ways to improve overall quality.

Q: Performing _____ involves periodically evaluating overall project performance to ensure that the project will satisfy the relevant quality standards.

Q: The purpose of _____ is to ensure that the project will satisfy the needs for which it was undertaken.

Q: The term _____ means a product can be used as it was intended.

Q: The International Organization for Standardization (ISO) defines _____ as "the totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs."

Q: _____ helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes.a. SQFD b. MTBIc. OPM3 d. CMMI

Q: _____ is a cost that relates to all errors not detected and not corrected before delivery to the customer.a. Prevention cost b. Appraisal costc. Internal failure cost d. External failure cost

Q: _____ is the cost of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range.a. Prevention cost b. Appraisal costc. Internal failure cost d. External failure cost

Q: _____, a quality system standard is a three-part, continuous cycle of planning, controlling, and documenting quality in an organization.a. Seven run rule b. ISO 9000c. Six Sigma d. ASQ

Q: _____ wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects.a. Juran b. Ishikawac. Crosby d. Deming

Q: One of Juran's ten steps to quality improvement states that: a. an organization should minimize top management involvement in the achievement of individual employee goals. b. an organization should entrust improvement to individual employees rather than appointing teams or facilitators. c. an organization should build awareness of the need and opportunity for improvement. d. an organization should avoid "keeping score" in order to achieve an overall atmosphere of quality improvement.

Q: Which of the following is one of Deming's 14 Points for Management? a. An organization should increase dependence on inspection to achieve quality. b. Award business based on price tag alone rather than on other considerations. c. Minimize total cost by working with multiple suppliers rather than a single supplier. d. Eliminate the annual rating or merit system.

Q: ____ is an independent test performed by end users prior to accepting the delivered system.a. Integration testing b. Unit testingc. User acceptance testing d. System testing

Q: A(n) _____ is done to test each individual component (often a program) to ensure that it is as defect-free as possible.a. integration test b. unit testc. user acceptance test d. system test

Q: The _____ is a measure of quality control equal to 1 fault in 1 million opportunities problems.a. ISO 9000 b. six 9s of quality rulec. seven run rule d. Six Sigma rule

Q: A(n) _____ is any instance where the product or service fails to meet customer requirements.a. defect b. yieldc. deliverable d. variance

Q: A ____ is a bell-shaped curve that is symmetrical regarding the average value of the population (the data being analyzed).a. skewed distribution b. normal distributionc. bimodal distribution d. degenerate distribution

Q: An important tool used in the _____ phase of the DMAIC process is the fishbone or Ishikawa diagram.a. define b. measurec. analyze d. improve

Q: Important tools used in the _____ phase of the DMAIC process include a project charter, a description of customer requirements, process maps, and Voice of the Customer (VOC) data.a. define b. measurec. analyze d. improve

Q: Projects that use Six Sigma principles for quality control normally follow a five-phase improvement process called _____.a. DMAIC b. weighted scoring modelc. configuration management d. use case modeling

Q: Six Sigma's target for perfection is the achievement of no more than _____ defects, errors, or mistakes per million opportunities.a. 1.34 b. 3.4c. 34 d. 13.4

Q: _____ involves choosing part of a population of interest for inspection.a. Statistical sampling b. Conformancec. System testing d. Fitness for use

Q: _____ help users to identify the vital few contributors that account for most quality problems in a system.a. Gantt charts b. Pareto chartsc. Control charts d. Tracking Gantt charts

Q: A _____ is a graphic display of data that illustrates the results of a process over time.a. statistical sampling chart b. Pareto chartc. Six Sigma chart d. control chart

Q: _____ correct(s) or prevent(s) further quality problems based on quality control measurements.a. Process adjustments b. Reworkc. Acceptance decisions d. Decomposition

Q: _____ refers to action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations.a. A process adjustment b. Reworkc. An acceptance decision d. Validation

Q: _____ generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization.a. Prototyping b. Systems thinkingc. Mind mapping d. Benchmarking

Q: _____ addresses the ease of performing maintenance on a product.a. Reliability b. Performancec. Maintainability d. Functionality

Q: _____ is the ability of a product or service to perform as expected under normal conditions.a. Reliability b. Performancec. Maintainability d. Functionality

Q: _____ addresses how well a product or service performs the customer's intended use.a. Reliability b. Performancec. Maintainability d. Functionality