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Q:
Feedback is sometimes involved in the communication process.
Q:
Developing the trust and confidence of new immigrant populations is essential for effective policing.
Q:
Listening skills cannot be improved.
Q:
A prejudice that inhibits objectivity and can evolve into hate.
Q:
Research has found law enforcement involves significantly more verbal interaction than physical interaction.
Q:
Mental illness and crisis behavior are the same thing.
Q:
Effective communicators recognize their own and others' biases and prejudices.
Q:
Communities across the country have enacted out-right bans or placed extreme restrictions on providing food to the indigent and homeless.
Q:
Incidents that may bring Alzheimer's patients into contact with the police include driving -difficulties, false 911 reports, indecent exposure, shoplifting, and trespassing.
Q:
Under the ADA, all government brochures and printed material must be available in Braille or on audiotape if requested.
Q:
According to the text, police officers may have more barriers to communication because of the image they convey.
Q:
Many of the symptoms of Alzheimer's disease are identical to those of intoxication.
Q:
Nonverbal communication includes everything other than the actual words spoken in a -message such as tone, pitch, and pacing.
Q:
Most of the violent individuals the police deal with are mental patients whose treatment plans have lapsed.
Q:
The "veil-of-darkness" method has been proposed as an approach to test for racial profiling in a department's traffic stop practices.
Q:
Providing help to victims originated as a grassroots effort in the 1990s to help battered women.
Q:
Roughly 55 million people in this country, 20 percent of the U.S. population, speak a language other than English at home.
Q:
The officer's "body language" is very important when communicating with the public.
Q:
Reliance on generalizing may result in stereotyping.
Q:
Polls cited in the text find that Americans are less concerned today about immigration,
Q:
According to the text, the U.S. Census Bureau predicts that by the year 2030 nearly one in five people will be age 30 or younger.
Q:
A survey documented in the Sourcebook of Criminal Justice Statistics (2004) found that Black and nonblack (White and other minority) police officers strongly agree about the -significance of race in how citizens are treated by police.
Q:
The homeless are more often the victims of crime than the perpetrators.
Q:
Of the items listed below, which is not a common communication barrier?
a. lack of time
b. failure to listen
c. lack of feedback
d. avoidance of the use of jargon
Q:
The disabilities that police officers encounter the most frequently are:
a. touch impairment.
b. kinesics impairment.
c. mobility impairment.
d. taste impairment.
Q:
Discrimination is:
a. a behavior.
b. an attitude.
c. both a and b
d. neither a nor b
Q:
According to the text, reasons victims give for not reporting a crime to the police include:
a. belief that the police will be unable to do anything.
b. fear that they won"t be believed.
c. fear of reprisal and threats.
d. all of the above
Q:
Preference for one's own way of life over all others is known as:
a. assimilation.
b. acculturation.
c. ethnocentrism.
d. cultural pluralism.
Q:
The use of ___________, the technical language of a profession, is a barrier to -communication.
a. 10 codes
b. terms
c. jargon
d. feedback
Q:
The CIT model combines police officers with what other professionals?
a. doctors
b. nurses
c. university professors
d. mental health professionals
Q:
Many police officers, in addition to understanding nonverbal messages, also develop an -ability to interpret body language, also called:
a. body mapping.
b. nonverbal reads.
c. seventh sense.
d. kinesics.
Q:
Things such as nodding, pointing a finger, and shrugging are examples of:
a. verbal communication.
b. effective communication.
c. good communication traits.
d. gestures in communication.
Q:
According to the text, a temporary breakdown in coping skills by a person who is not -mentally ill is known as:
a. strange behavior
b. event behavior
c. crisis behavior
d. disorderly behavior
Q:
Learning disabilities affect 5"10 million children in the United States. Some of the most common characteristics are:
a. poor memory and difficulty following directions.
b. eye-hand coordination problems.
c. poor reading ability leading to the label of "underachiever."
d. all of the above
Q:
Which of the following statements is not true concerning attention deficit hyperactivity -disorder?
a. It is one of the most common disruptive behavior disorders in youths, with an estimated 5to 10 percent of all children having it.
b. It is characterized by fidgeting, distractibility, and lack of self-control.
c. It affects more girls than boys.
d. The condition often disappears by adulthood.
Q:
Police officers are most likely to obtain cooperation from citizens if they:
a. treat others with respect.
b. engage in process-oriented policing.
c. arrest the offender.
d. follow up on reports taken.
Q:
Dr. George Thompson is the founder of:
a. Verbal Judo.
b. Verbal Tae Kwon Do.
c. Verbal Karate.
d. Verbal Effectiveness.
Q:
Epileptic seizure symptoms may include:
a. stiffening, jerking motions.
b. garbled, incoherent speech.
c. glassy-eyed staring and aimless wandering.
d. all of the above
Q:
A person who has a temporary breakdown in coping skills is:
a. mentally ill.
b. mentally retarded.
c. in crisis behavior.
d. contemplating suicide.
Q:
Problems associated with homeless persons include:
a. homeless camps.
b. public intoxication.
c. abuse.
d. all of the above
Q:
Deinstitutionalization refers to:
a. an inmate's release from prison.
b. providing support services for the retarded or mentally ill in the community rather than in institutions.
c. renaming establishments to eliminate "institution" from the name.
d. making institutions more homelike for residents.
Q:
Italian American, African American, and Asian American are examples of what is sometimes known as the _____________ American.
a. pluralistic
b. hyphenated
c. ethnocentric
d. multicultural
Q:
Dealing with the homeless is challenging for the police because:
a. homeless people seldom break the law and are, therefore, not a police problem.
b. other resources (detox centers, crisis units, etc.) rigorously compete to provide services.
c. being homeless is not a crime.
d. most homeless people are alcoholics, drug addicts, or otherwise prone to violence.
Q:
In their traditional role of crime fighter, the police seldom interact with those from the ___________ socioeconomic class.
a. lower
b. middle
c. upper-middle
d. upper
Q:
The amount of eye contact while speaking varies in the United States. According to the text, which ethnic group maintains the lowest eye contact while speaking?
a. Caucasian
b. African Americans
c. Hispanic
d. Asian
Q:
Two critical barriers to communication in a diverse society are language barriers and:
a. religious barriers.
b. cultural barriers.
c. racial barriers.
d. physical barriers.
Q:
Police officers who learn to "read" the nonverbal messages and body language of suspects, victims and witnesses:
a. are said to have developed a sixth sense.
b. often say they have a "gut feeling."
c. sometimes describe it as a nagging suspicion.
d. all of the above
Q:
Kinesics is useful in:
a. conveying professionalism nonverbally.
b. interpreting body language.
c. "softening" official language.
d. all of the above
Q:
________________ continues to increase, presenting unique challenges to community -policing efforts aimed at enhancing citizens' levels of trust, communication, and activism.
a. Religious diversity
b. Racism
c. Cultural diversity
d. Lack of officer education
Q:
The formation of communities such as Chinatowns, Little Italys, and Little Havanas is an example of:
a. assimilation.
b. cultural pluralism.
c. acculturation.
d. racial profiling.
Q:
As stated in the text, which of the following statements is true regarding the overall -socioeconomic structure of the U.S. population?
a. The lower class is shrinking.
b. The middle class is shrinking.
c. The upper class is shrinking.
d. The gap between the lower and upper classes is shrinking.
Q:
The communication process involves:
a. a sender and a message.
b. a filter and a scope.
c. both a and b
d. neither a nor b
Q:
Race-based enforcement:
a. is discriminatory and illegal.
b. is legal and justifiable.
c. no longer occurs in the United States.
d. is forensically viable.
Q:
In the case of Pottinger v. City of Miami (1992), a U.S. District Court found the practice of ________________ unconstitutional.
a. removing park benches
b. bum sweeps
c. panhandling
d. loitering
Q:
Statements such as "The French are great lovers" are based on:
a. notions.
b. bias.
c. stereotypes.
d. history.
Q:
________________ assumes that all people within a specific group are the same; they lack individuality.
a. Racism
b. Cultural diversity
c. Stereotyping
d. Racial profiling
Q:
The communication process involves all of the following except:
a. sender.
b. feedback.
c. portal.
d. receiver.
Q:
Tactical civility as taught by the Verbal Judo Institute stressed that officers cannot afford to show:
a. politeness.
b. professionalism.
c. tactical verbal skills.
d. a display of anger.
Q:
According to the text, important individual characteristics in communication include all of the following except:
a. age.
b. self-esteem.
c. language skills.
d. morals.
Q:
The __________ encodes a message and then transmits the message.
a. telephone
b. transmitter
c. sender
d. receiver
Q:
Discrimination and prejudice are different but related. Some examples of discrimination include:
a. giving warnings to females who violate traffic laws and issuing tickets to males for the same violation.
b. arresting a black man for driving while intoxicated.
c. both a and b
d. neither a nor b
Q:
The communication process involves:
a. a sender.
b. a message.
c. a receiver.
d. all of the above
Q:
How do the management styles of a department affect the implementation and success of community policing?
Q:
Discuss and explain possible resistance to community policing.
Q:
Describe the advantages to having several officers assigned full time to community policing.
Q:
Describe the five concerns that have most strongly influenced the development of problem-oriented policing.
Q:
According to the text, Walker (1993) cites a number of benefits to police when community policing is adopted. List and describe these benefits.
Q:
A ________________ assessment should include not only the department but also the -community of which it is part.
Q:
An approach to mixing community policing to officers and to specialized units is called a ________________ approach.
Q:
________________ is long-term, large-scale, future-oriented planning.
Q:
The smallest number of citizens and organizations needed to support and sustain a -community policing initiative is known as ________________.
Q:
Officers who are ________________ are given authority and enabled to make decisions.
Q:
In ________________, each individual has a voice in decisions, but top management still has the ultimate decision-making authority.
Q:
The text states that the ________________ are opinion leaders, the ones to whom others come for advice.
Q:
_______________ require fewer lieutenants and captains, fewer staff departments, fewer staff assistants, more sergeants, and more patrol officers.
Q:
________________ and __________________ personnel are among the most important considerations in successfully implementing the community policing philosophy.
Q:
________________ is the development of an overall strategy that will review the present state of the organization, envision the future state of the organization, and devise a meANS of moving from one to the other.
Q:
According to the text, in the recruitment and selection of officers for community policing, departments must look for diversity.
Q:
According to the text, when evaluating, failures should be as important as successes-sometimes more importantbecause a department learns from what does not work.
Q:
Managers should anticipate and prepare for resistance to the community policing philosophy and the changes that accompany the trANSition.