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Q:
The bundle of facts, opinions, beliefs, and perceptions about yourself can be described as your
a. self-respect.
b. self-efficacy.
c. self-esteem.
d. self-concept.
Q:
Many adults mistakenly define themselves in terms of
a. the opinions of their parents.
b. their relationships with friends.
c. their physical appearance.
d. the things they possess.
Q:
Adolescents are more inclined to define their self-concept and worth by
a. internal sources and positive self-talk.
b. their social relationships with peers and adopting traits and beliefs that their peers value.
c. what their parents do and the things they own.
d. accomplishments and talents.
Q:
The most crucial years in developing and consolidating feelings about one's personal identity occur during
a. early childhood.
b. late childhood.
c. adolescence.
d. adulthood.
Q:
Raj is starting college. He is well-rounded and adults in his life have told him that if he tries hard enough, he can be whatever he wants to be; however, doing some things, like using his imagination and articulating his thoughts, come more naturally than doing others. He could be a doctor or lawyer or accountant, but being a writer or language arts teacher could be a better choice because
a. his failures in science, law, or math would discourage him.
b. he will receive more support from language arts mentors.
c. he can reach his unique potential and build self-esteem by building on his strengths and dominant talents.
d. having to try hard at something does not build self-esteem.
Q:
Which of the following behaviors exemplifies self-respect?
a. Norman puts up with a significant amount of verbal abuse from his friends.
b. Jane constantly seeks ways to prove herself, not acknowledging accomplishments she has already achieved.
c. Mary sets unrealistic goals for herself in order to challenge herself to greater accomplishment.
d. Tim is proud of his accomplishments, recognizes and enjoys what he has done well, and does not need the recognition of others to feel good about those accomplishments.
Q:
Mark frequently dismisses his coworkers' ideas as not worthwhile and boasts about his own abilities. Which statement best characterizes Mark?
a. Mark has a high level of self-respect.
b. Mark is successful at self-talking.
c. Mark has low, unhealthy self-esteem.
d. Mark is a good goal-setter.
Q:
Despite doing very well in several college business courses and earning a glowing performance review from her internship supervisor, Mira is very anxious about being able to pass her GMAT exams. Mira seems to demonstrate lower
a. self-respect.
b. self-efficacy.
c. self-worth.
d. self-concept.
Q:
Explain what you might do in order to flex to meet an emotive style.
Q:
Explain the difference between versatility and style flexing.
Q:
Explain behaviors displayed in the excess zone of a person with a reflective communication style.
Q:
Explain the communication behaviors that demonstrate an emotive style.
Q:
Explain two basic concepts of sociability as it is used in the communication style model.
Q:
What is communication bias?
Q:
Describe briefly the fundamental premises that support communication styles.
Q:
Gabriella is cautious, formal, and methodical, making her low on the ____________________.
Q:
If a manager wants to flex to meet the needs of an individual with a(n) ____________________ communication style, he/she needs to take time to build social relationships, display an interest in a person's ideas and interests, and not worry too much about details.
Q:
____________________ can be defined as acting in ways that earn a social endorsement.
Q:
People should avoid communicating within the ____________________ in order to maintain good relations with others.
Q:
Hung is usually quiet, enjoys spending time alone, and does not make quick decisions. He expresses opinions in a formal and deliberate manner. Hung's behavior displays a(n) ____________________ communication style.
Q:
Bill projects a serious attitude about everything and expresses his opinions strongly. Bill displays a(n) ____________________ communication style.
Q:
Jim is assertive, controlling, and frequently offers advice and makes demands, making him high on the ____________________.
Q:
Bianca has an emotive communication style and feels more comfortable interacting with extroverted, active, spontaneous people. Bianca exhibits positive ____________________.
Q:
____________________ describes a situation where one person intentionally matches the body language of the individual they are meeting with.
Q:
The thoughts, feelings, and actions that characterize someone are generally viewed as their ____________________.
Q:
Managers relying too much on the strengths of their style can create problems in their relationships with others.
Q:
When trying to improve relations with someone who has a supportive communication style, show a sincere interest in the person.
Q:
When flexing to a reflective style, one should be specific, brief and to the point, and maintain a fast and decisive pace.
Q:
An emotive style is no more or less likely to be versatile than a director style.
Q:
It is possible to strengthen one's ability in a particular communication style in order to get along better with others.
Q:
The best clues for identifying a person's communication style are his/her verbal communication and work choice.
Q:
People are more likely to have a supportive communication style rather than a director communication style.
Q:
In the communication style model, the excess zone is also know as the flexibility zone because people in this zone are able to dramatically change with the style of others with whom they come in contact.
Q:
A person is most likely to move into the excess zone when they are feeling secure and confident.
Q:
Lester listens intently, avoids the use of power at work, and makes thoughtful, deliberate decisions. He most likely has a director communication style.
Q:
Successful people in the business world tend to be higher on the sociability continuum.
Q:
Leslie projects a serious attitude, expresses strong opinions, and sometimes projects an air of indifference. Leslie most likely has a director communication style.
Q:
Dominance can be defined as an ability to control or express feelings.
Q:
People with director communication styles are more likely to make good leaders.
Q:
Personality is based on the thoughts, feelings, and actions that characterize someone, while communication style is just one dimension of personality based on observable behaviors.
Q:
Managers are more effective if they are higher on the dominance continuum than on the sociability continuum.
Q:
David is interviewing with Karen and notices that she often gestures when she speaks. In response, David mirrors Karen's tendency and also employs gesturing. Karen is likely to feel mocked by David.
Q:
According to Carl Jung, individuals choose their communication style.
Q:
People make judgments about us and our communication styles based on our innermost thoughts and feelings and on our observable patterns of behavior.
Q:
The concept of communication style bias supports the theory that "opposites attract."
Q:
Case 3.1
Miguel has a big sales presentation tomorrow. He's planning how to adapt his presentation to meet the needs of his customer. Miguel would describe himself as highly competitive, outgoing, talkative, and also disciplined, serious, and formal. His customer, Regina, listens to him attentively, expresses herself thoughtfully and deliberately, and would describe herself as easygoing, friendly, and casual.
Refer to Case 3.1. If Regina wanted to style flex to meet Miguel's communication needs, she would need to
a. be accurate, straightforward, and orderly.
b. use time efficiently and provide specific answers to questions.
c. be specific, to the point, and not keep track of the time involved in the meeting.
d. show a sincere interest in Miguel's presentation and ask detailed questions.
Q:
Case 3.1
Miguel has a big sales presentation tomorrow. He's planning how to adapt his presentation to meet the needs of his customer. Miguel would describe himself as highly competitive, outgoing, talkative, and also disciplined, serious, and formal. His customer, Regina, listens to him attentively, expresses herself thoughtfully and deliberately, and would describe herself as easygoing, friendly, and casual.
Refer to Case 3.1. If Miguel wants to be effective with Regina, he probably needs to
a. be accurate, straightforward, and orderly.
b. present at a fast pace with little detail.
c. stick to the communication style to which he naturally gravitates.
d. show a sincere interest in her and patiently listen to her needs.
Q:
Case 3.1
Miguel has a big sales presentation tomorrow. He's planning how to adapt his presentation to meet the needs of his customer. Miguel would describe himself as highly competitive, outgoing, talkative, and also disciplined, serious, and formal. His customer, Regina, listens to him attentively, expresses herself thoughtfully and deliberately, and would describe herself as easygoing, friendly, and casual.
Refer to Case 3.1. Regina probably has a(n) ____ communication style.
a. emotive
b. director
c. supportive
d. reflective
Q:
Case 3.1
Miguel has a big sales presentation tomorrow. He's planning how to adapt his presentation to meet the needs of his customer. Miguel would describe himself as highly competitive, outgoing, talkative, and also disciplined, serious, and formal. His customer, Regina, listens to him attentively, expresses herself thoughtfully and deliberately, and would describe herself as easygoing, friendly, and casual.
Refer to Case 3.1. Based on the terms Miguel uses to describe himself, he is most likely to have a(n) ____ communication style.
a. emotive
b. director
c. supportive
d. reflective
Q:
When you determine your communication style, you should also keep in mind
a. it represents who you are and that doesn"t change.
b. there are always moments of spontaneously.
c. your means of assessing it is pretty accurate.
d. you share traits of other styles.
Q:
We should remember that your communication style
a. is a reflextion of how well you communicate.
b. is an ability to communicate
c. is how you prefer to communicate.
d. changes as you advance in your career.
Q:
Versatility in communication styles is
a. relatively unstable throughout life and difficult to change.
b. necessary to create and maintain effective interpersonal relations with others.
c. more easily achievable for someone who is low in dominance and high in sociability.
d. dependent upon the individual's communication style.
Q:
Camille Wright Miller, an experienced consultant, says business executives often
a. do not communicate with emotion.
b. mirror the the style of other people.
c. overcome communication bias with the prople they meet.
d. are naturally persuasive.
Q:
An emotive communication style operating in the excess zone is characterized by the
a. avoidance of decisions and display of emotion.
b. expression of highly emotional opinions and seeming unwillingness to listen to others.
c. determination to come out on top and inability to admit to being wrong.
d. constant seeking of reassurance and attempting to win approval by agreeing with everyone.
Q:
A reflective communication style operating in the excess zone is characterized by the
a. constant seeking of reassurance and attempting to win approval by everyone.
b. avoidance of decisions and achievement of perfection.
c. expression of highly emotional opinions and seeming unwillingness to listen to others.
d. determination to come out on top and the inability to admit to being wrong.
Q:
To determine someone's communication style, it is best to examine their
a. beliefs.
b. attitude.
c. verbal messages alone.
d. nonverbal and verbal messages.
Q:
When individuals are in Zone 2, they are most likely to
a. display their predominant style with low intensity.
b. display their style with so much intensity they are in danger of overload.
c. show their style with moderate intensity and are fairly easy to identify.
d. not be able to demonstrate flexibility or versatility in style.
Q:
The zone in which communication style characteristics are displayed with the most intensity is
a. the intensity zone.
b. Zone 1.
c. Zone 2.
d. the excess zone.
Q:
Sanjay is low in sociability and low in dominance, giving him which communication style?
a. Director
b. Emotive
c. Supportive
d. Reflective
Q:
Tien often seeks reassurance, refuses to take strong positions in discussions, and tends to agree with whomever is speaking when she's in group discussions. Tien's behavior is consistent with a(n) ____ style.
a. director
b. emotive
c. reflective
d. supportive
Q:
Althea is trying to persuade her mother to let her go on a trip with friends. Althea's mother has a supportive style. To style flex, Althea should
a. be straightforward and present her information accurately and systematically.
b. patiently draw out her mother's personal concerns and present her trip information in a quiet and nonthreatening way.
c. get to the point quickly and avoid too much detail.
d. not place any emphasis on the details.
Q:
Alicia easily engages with others, emphatically expresses her opinions, and frequently uses gestures and facial expressions when communicating. Alicia's communication style is probably
a. emotive.
b. director.
c. supportive.
d. reflective.
Q:
The director communication style is characterized by
a. spontaneous, uninhibited behavior.
b. frankness, assertiveness, and determination.
c. a friendly persuasiveness.
d. unhurried, thoughtful decision-making.
Q:
Jeanne easily interacts with others and openly expresses her feelings. In terms of the communication style model Jeanne is most likely to be
a. high in dominance.
b. low in dominance.
c. high in sociability.
d. low in sociability.
Q:
Sociability can be defined as a tendency to
a. take charge in social situations.
b. be more reserved and formal in social relationships.
c. to seek and enjoy social relations.
d. be cooperative.
Q:
Nancy is passive, cooperative, and hesitant to make demands. In terms of communication style, Nancy would be
a. high in dominance.
b. low in dominance.
c. high in sociability.
d. low in sociability.
Q:
The first step in coping with communication style bias is to
a. tell the other person how they can accommodate your style.
b. develop awareness of your own communication style.
c. analyze the other person's behavior.
d. communicate your frustration to your manager.
Q:
Mei feels irritated when Linda's unbridled enthusiasm often leads her to lose sight of critical project details. Linda feels frustrated when Mei often analyzes so many details that it slows down the decision-making process. The discord between Mei and Linda is explained by
a. poor management.
b. lack of self-disclosure.
c. communication style bias.
d. a poorly constructed team.
Q:
One of the fundamental concepts underlying communication styles theory is that
a. an individual's communication style tends to be stable throughout his/her life.
b. communication styles are determined solely by heredity.
c. people are different from day to day and therefore their styles change day to day.
d. communication styles are entirely learned behavior.
Q:
Identify the advantages and disadvantages of using e-mail in organizational communication.
Q:
Briefly describe the formal and informal channels that communication travels within an organization.
Q:
Identify the continuous loop of communication and five filters that interrupt the loops.
Q:
Discuss how communication in the business world has changed with social media and mobile devices.
Q:
Provide a few examples of nonverbal messages and describe how they affect the communication process.
Q:
Identify three types of effective listening and give examples of each.
Q:
Differentiate between impersonal and interpersonal communication.
Q:
The ____________________ is an informal communication channel that carries information, often unofficial, in many different directions.
Q:
Jim, Anna, and Hung are three first-line supervisors. They are discussing a resource problem that affects all three of their respective areas of responsibility. Their conversation is an example of ____________________ channels of communication in their company.
Q:
Tien is a middle-level manager. An employee is complaining about a company policy. Tien is being patient, accepting what the employee is saying without being judgmental. Tien is using ____________________.
Q:
During a political speech, Carlos practices ____________________ skills by focusing on the speaker, taking notes, and eventually asking questions.