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Human Resource
Q:
Every time Theodore decides to take an extra-long, three-hour lunch, his boss makes him stay late to make up the missed work. Eventually, Theodore quits taking long lunches. Theodore's boss is using ____ theory to help Theodore change his behavior.
a. expectancy
b. agency
c. compensation
d. reward
e. reinforcement
Q:
An employee wellness program encourages employees to:a. lose weight b. eat better c. develop an exercise programd. these are all part of the program
Q:
____ is usually not the purview of human resources.
a. Motivation
b. Context
c. Ability
d. Reward
e. Evaluation
Q:
An SMI is:
a. Stress Management Improvement program
b. Street Maintenance improvement
c. Stress Management intervention
d. Stupid Management Invention
Q:
Ben has a learning difference. School has always been hard for him. Ben is one of the hardest workers in class and frequently earns the highest grade. Ben has
a. high ability, high motivation.
b. high ability, low motivation.
c. low ability, low motivation.
d. low ability, high motivation.
e. the best materials and equipment.
Q:
The effectiveness of EAP's is:a. simply totally unknown b. considered very poor by almost everyone c. still up in the air totallyd. generally accepted
Q:
Any level of performance on any task is a function of
a. motivation.
b. ability.
c. equipment.
d. materials.
e. all of these.
Q:
In most EAP's supervisors are:
a. trained in 'constructive confrontation'
b. not part of the program
c. ignored
d. not trained at all - they are not medical specialists are they
Q:
Describe the causes of stress at work.
Q:
EAP's are based on the idea that:a. work is irrelevant to most peopleb. work matters only to workaholics c. work is important to most peopled. work and personal problems are unrelated
Q:
Name some ways to control accidents at work.
Q:
The Mental Health Parity Act of 1996 covers:a. all US employers b. only Federal and State employees c. mental health healthcare coveraged. both mental health and dental coverage
Q:
Four years after Hurricane Katrina devastated New Orleans a "happiness" study by the Center for Disease Control reported that the people of New Orleans were the happiest. Explain these results. What can people learn from this report?
Q:
According to studies:
a. mental health is not a problem
b. mental health medical claims are almost never made
c. mental health in the US has been almost eliminated
d. almost one-quarter of US has some type of diagnosable mental disorder each year
Q:
How does the physical work environment affect productivity?
Q:
Gambling is:
a. lots of fun - especially on weekends
b. addictive to between 2 and 8 million Americans
c. only a problem in Las Vegas and Atlantic City
d. illegal in most states
Q:
Identify and discuss the individual characteristics that impact how a person experiences stress.
Q:
Despite the increased sources of stress in the world, people everywhere handle stress the same.
Q:
The Drug-Free Workplace Act:
a. covers only Federal contractors and grant receivers
b. covers all US employers
c. applies only to big companies
d. cover only the Federal government
Q:
Security and privacy are always inversely related. Meaning more security means an equal lose of privacy.
Q:
What is true about alcoholism in the US?
a. Only about 1 million people have an alcohol problem
b. it contributes to absenteeism, turnover and work related accidents
c. it is a personal problem and almost never involves the employer
d. almost one-half of workers are alcoholics
Q:
GE hires drivers for executives. The drivers have prior security experience with the military or FBI. This is a response to the privacy threat to many U.S. executives.
Q:
A necessary ingredient for an effective employee counseling program is:
a. Support of top management
b. Health insurance benefit coverage for services
c. Union cooperation
d. All of these are needed
Q:
The act that requires mental health coverage be equivalent to other medical benefits for many employers is the:a. ADA b. Drug-Free Workplace Act c. Mental Health Parity Actd. Healthcare Rebuilding Act
Q:
Stress occurs from role ambiguity and role conflict, which are both considered part of interpersonal demands.
Q:
An EAP is an:a. Educational Assistance Plan b. Employee Assistance Program c. Employers Asset Pland. Employee Aid Program
Q:
The fact that the job of football coach is more stressful than equipment manager is due to differences in physical demands.
Q:
EAP's first began in the US in:a. 1960's - the drug era b. 1970's - baby boomers come of age c. 1940's - alcoholismd. 1890's - The Victorian era
Q:
Despite much speculation, the physical layout of office space and the use of dividers and cubicles do not directly influence attitudes and behaviors.
Q:
Nika's office is so cold her peers call it the meat locker. Research suggest the cold temperature will improve Nika's productivity.
Q:
The typical counseling program begins with:a. A customer complaint b. An employees request for time off c. The identification of a problemd. A supervisors disciplinary action
Q:
The use of personal stereos on the job degrades both attitudes and performance, especially on relatively simple jobs.
Q:
Employee counseling services began:
a. Around 1900
b. In 1964 after the EEO laws
c. In 1991 with the ADA
d. In the late 1980's due to increasing drug use by employees
Q:
All of the following are components of a typical employee counseling programEXCEPT:a. prevention b. counseling c. treatmentd. education
Q:
Employers must report immediately and directly to OSHA all accidents and illnesses that result in death.
Q:
According to your text, which of the following are necessary for an employee counseling program to be effective?
a. top management support and commitment
b. a clear employee confidentiality policy
c. maintenance of records for the program to be evaluated
d. all of the above are necessary for such programs to be effective
Q:
If an employee requests an inspection from OSHA, his or her identity is revealed to the company being visited.
Q:
Health promotion programs (HPPs) include all of the following EXCEPT:a. exercise programs b. smoking cessation programs c. assertiveness training programsd. nutrition and weight control programs
Q:
Scenario 12.1Jude Logan is a human resource manager for a large manufacturing company. He is responsible for helping line managers monitor safety awareness in the company through various training initiatives and safety seminars. The work performed in the company can indeed be hazardous. For instance, many employees must work with machinery that can cause personal injury, the work is performed in shifts under adverse temperatures, and the various job activities require employees to get along and coordinate well with others. Additionally, if the work is not performed competently, faulty products might ultimately physically harm the customers who use them. Jude has developed various programs to mitigate concerns about stress on the job, including an employee feedback system that gives individuals the opportunity to help improve the workplace, as well as an on-site workout facility.Refer to Scenario 12.1. The feedback program is considered a(n) ____ program.a. enrichmentb. collateral stressc. institutionald. quality approache. paired sample
Q:
Scenario 12.1Jude Logan is a human resource manager for a large manufacturing company. He is responsible for helping line managers monitor safety awareness in the company through various training initiatives and safety seminars. The work performed in the company can indeed be hazardous. For instance, many employees must work with machinery that can cause personal injury, the work is performed in shifts under adverse temperatures, and the various job activities require employees to get along and coordinate well with others. Additionally, if the work is not performed competently, faulty products might ultimately physically harm the customers who use them. Jude has developed various programs to mitigate concerns about stress on the job, including an employee feedback system that gives individuals the opportunity to help improve the workplace, as well as an on-site workout facility.Refer to Scenario 12.1. The workout facility is considered a(n) ____ program.a. enrichmentb. collateral stressc. institutionald. quality approache. paired sample
Q:
One way to meet the Americans with Disabilities Act (ADA) requirement for "reasonable accommodation" is to:
a. offer the employee counseling via an EAP
b. fire the employee and let workers compensation handle the accommodation
c. offer the employee the chance to go to a stress reduction program
d. reasonable accommodation is not required by the ADA
Q:
An effective employee counseling service requires:
a. Top management support
b. A clear set of policies and guidelines
c. Coverage of services by the health insurance plan
d. All of the above are needed
Q:
Scenario 12.1Jude Logan is a human resource manager for a large manufacturing company. He is responsible for helping line managers monitor safety awareness in the company through various training initiatives and safety seminars. The work performed in the company can indeed be hazardous. For instance, many employees must work with machinery that can cause personal injury, the work is performed in shifts under adverse temperatures, and the various job activities require employees to get along and coordinate well with others. Additionally, if the work is not performed competently, faulty products might ultimately physically harm the customers who use them. Jude has developed various programs to mitigate concerns about stress on the job, including an employee feedback system that gives individuals the opportunity to help improve the workplace, as well as an on-site workout facility.Refer to Scenario 12.1. The stressors associated with the shift work being performed in adverse temperatures involvea. TQM demands.b. enrichment demands.c. physical demands.d. task demands.e. interpersonal demands.
Q:
Scenario 12.1Jude Logan is a human resource manager for a large manufacturing company. He is responsible for helping line managers monitor safety awareness in the company through various training initiatives and safety seminars. The work performed in the company can indeed be hazardous. For instance, many employees must work with machinery that can cause personal injury, the work is performed in shifts under adverse temperatures, and the various job activities require employees to get along and coordinate well with others. Additionally, if the work is not performed competently, faulty products might ultimately physically harm the customers who use them. Jude has developed various programs to mitigate concerns about stress on the job, including an employee feedback system that gives individuals the opportunity to help improve the workplace, as well as an on-site workout facility.Refer to Scenario 12.1. The stressors associated with the importance of performing work competently involvea. TQM demands.b. enrichment demands.c. physical demands.d. task demands.e. interpersonal demands.
Q:
A typical employee counseling program includes:a. Problem identification and counseling b. Referral and treatment intervention c. Discipline and follow upd. Both A and B are typically included
Q:
Which of the following statements is TRUE concerning employee assistance programs (EAPS)?a. the number of EAPS in the United States has decreased significantly since the 1970sb. they began in the 1940s to help employees deal with illegal drug usec. they are based on the premise that work is very important to peopled. they focus primarily on drug and alcohol problems, rather than work performance problems
Q:
Scenario 12.1Jude Logan is a human resource manager for a large manufacturing company. He is responsible for helping line managers monitor safety awareness in the company through various training initiatives and safety seminars. The work performed in the company can indeed be hazardous. For instance, many employees must work with machinery that can cause personal injury, the work is performed in shifts under adverse temperatures, and the various job activities require employees to get along and coordinate well with others. Additionally, if the work is not performed competently, faulty products might ultimately physically harm the customers who use them. Jude has developed various programs to mitigate concerns about stress on the job, including an employee feedback system that gives individuals the opportunity to help improve the workplace, as well as an on-site workout facility.Refer to Scenario 12.1. The stressors associated with getting along and coordinating well with other workers involvea. TQM demands.b. enrichment demands.c. physical demands.d. task demands.e. interpersonal demands.
Q:
Of the following, the biggest concern that employees have about employee counseling services is:
a. cost (how much they will have to pay for the services?)
b. confidentiality (who will know that they have received counseling? )
c. credentials ( does the counselor have the proper training to do the counseling?
d. evaluation ( has research shown that the counseling is effective?
Q:
When employees perceive their work environments as ____, they are generally less satisfied with their jobs.a. darkb. coldc. hotd. too quiete. all of these
Q:
Which of the following can actually reduce experienced stress?
a. External locus of control
b. Type A personality
c. Sleep disruption
d. Clearly defined work demands
e. Hardiness
Q:
Using role-play techniques is a good way to training supervisors in their role in employee counseling.
Q:
Security can be threatened by all of the following EXCEPT
a. layoffs.
b. bombings.
c. insurance.
d. kidnapping.
e. accidents.
Q:
Negative attitudes toward overweight people are widespread in the US.
Q:
Firefighters have one of the most stressful jobs. Their employers use all of the following EXCEPT ______ to increase security.
a. training
b. safety officer
c. pensions
d. privacy monitors
e. life insurance
Q:
Over the last 25 years the obesity level in the US has remained relatively constant.
Q:
The physical work environment has an impact on all of the following EXCEPT
a. personality.
b. health.
c. productivity.
d. attitude.
e. safety.
Q:
A stressor is an internal force affecting an individual.
Q:
The text suggests that there is already adequate research into the effectiveness of EAP's and no more is needed at this time.
Q:
U.S. Marines that are deployed bring with them a medical unit that includes specialists in managing and controlling the effects of stress. This is an example of a(n)
a. occupational disease prevention program.
b. collateral stress program.
c. physical fitness program.
d. accident prevention program.
e. institutional program.
Q:
In general internal EAP's offer more services than do external EAP's.
Q:
Which of the following is an organizational consequence of stress?
a. Appetite disorders
b. Backaches
c. Sleep disruption
d. Ulcers
e. Absenteeism
Q:
In her job as a flight attendant, Courtney must be on her feet for long periods of time, lift baggage and push food carts, and spend a lot of time in crowded, poorly ventilated, noisy jets. Courtney experiences high levels of ____ demands on her job.
a. task
b. role
c. interpersonal
d. physical
e. ambiguous
Q:
Employees must contact the EAP through their supervisor.
Q:
After the baby boom the birthrate in the US declined.
Q:
When Guy uses cancer-causing chemical solvents to clean machinery at his auto body and paint shop, he wears thick rubber gloves, rubber boots, and a breathing mask. Guy is
a. avoiding occupational disease.
b. controlling safety hazards.
c. obeying OSHA regulations.
d. reducing his health insurance costs.
e. being overly cautious.
Q:
The author believes that participation in employee counseling programs should be mandatory if they are to be effective.
Q:
A ChemFirst Inc. chemical processing plant in Pascagoula, Mississippi, experienced an explosion. ChemFirst sent a team of employees from their headquarters unit to study the situation and make recommendations for improvements in plant design. These employees are
a. safety engineers.
b. operating workers.
c. top managers.
d. OSHA inspectors.
e. outside consultants.
Q:
Records on EAP utilization by an employee should be kept as part of their regular personnel file.
Q:
In 2002, a Cargill employee accidentally died on the job. If OSHA finds that Cargill is guilty of a major violation of safety regulations, then Cargill may
a. have to compensate the employee's surviving family members.
b. be forced into bankruptcy.
c. be fined up to $10,000 per violation.
d. have to issue a public apology.
e. be fined up to $1,000,000 per violation.
Q:
An alcoholic employee may be fired for wrecking a company car while under the influence - if that offense is one others have been fired for.
Q:
What federal agency enforces the Occupational Safety and Health Act?
a. Department of Health
b. Department of Labor
c. World Health Organization
d. Office of Federal Contract Compliance Programs
e. National Institutes of Health
Q:
Reasonable accommodation for substance abuse generally is interpreted to mean that abusers can be fired immediately upon uncovering their abuse problem.
Q:
Workers who were employed in factories that made insulation containing asbestos breathed in tiny particles of the material, causing a very serious occupational illness. Asbestos particles in the air constitute
a. defective equipment.
b. a safety hazard.
c. a health hazard.
d. a personal action.
e. poor ventilation.
Q:
Over one half of the U.S. population is at risk from hypertension.
Q:
Which of the following is a personal action of individual employees that can be a common workplace hazard?
a. Exposure to chemicals
b. Failing to wear protective equipment
c. Improper training
d. Using improperly guarded machines
e. Poor lighting or ventilation
Q:
Exercise and fitness programs are popular among large employers
Q:
Which of the following is a difference between health hazards and safety hazards?
a. Safety hazards cause more serious injuries than health hazards.
b. Health hazards cause more serious injuries than safety hazards.
c. Safety hazards have a more cumulative effect than health hazards.
d. Health hazards work more slowly and systematically than safety hazards.
e. Health hazards can be eliminated; safety hazards cannot be eliminated.
Q:
A HPP is a Health Promotions Program
Q:
Factors in the physical environment, such as lighting, temperature, music, and office layout, have an impact on all of the following EXCEPT
a. productivity.
b. worker stress.
c. work attitudes.
d. profitability.
e. job performance.
Q:
EAP's are based on the assumption that work is the cause of an employee's problems.