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Q:
It is very important to set specific goals to achieve improved performance.
Q:
Scenario 11.1During the Olympics, beach volleyball received prime time network coverage and the popularity of the sport greatly increased. Some athletes discussed unionizing like other professional athletes. If they did that in the US, our laws would apply.Refer to Scenario 11.1. Negotiating a contract between athletes and management is calleda. arbitration.b. striking.c. collective bargaining.d. locking out.e. mediation.
Q:
Abusive supervision (yelling and screaming at employees) has been found to be an effective way to reduce performance problems.
Q:
Scenario 11.1During the Olympics, beach volleyball received prime time network coverage and the popularity of the sport greatly increased. Some athletes discussed unionizing like other professional athletes. If they did that in the US, our laws would apply.Refer to Scenario 11.1. For a certification election to succeed,a. a majority of the athletes in the bargaining unit must approve the union.b. a majority of athletes who signed authorization cards must approve the union.c. 30 percent of the athletes in the bargaining unit must approve the union.d. 30 percent of the athletes voting in the election must approve the union.e. a majority of the athletes voting in the election must approve the union.
Q:
Value shaping is a way to continue and maintain effective performance.
Q:
Scenario 11.1During the Olympics, beach volleyball received prime time network coverage and the popularity of the sport greatly increased. Some athletes discussed unionizing like other professional athletes. If they did that in the US, our laws would apply.Refer to Scenario 11.1. Before a certification election can be held,a. the athletes must file a specific grievance against management.b. a majority of the athletes must express an interest in unionization.c. the National Labor Relations Board must define the bargaining unit.d. the current labor contract must have expired.e. 10 percent of the athletes must sign authorization cards.
Q:
According to Fournies it is important to get the employee to agree that a problem exists.
Q:
Scenario 11.1During the Olympics, beach volleyball received prime time network coverage and the popularity of the sport greatly increased. Some athletes discussed unionizing like other professional athletes. If they did that in the US, our laws would apply.Refer to Scenario 11.1. What percentage of athletes must request a certification election before petitioning the National Labor Relations Board to conduct an election?a. 15 percentb. 30 percentc. 40 percentd. 50 percente. 75 percent
Q:
Scenario 11.1During the Olympics, beach volleyball received prime time network coverage and the popularity of the sport greatly increased. Some athletes discussed unionizing like other professional athletes. If they did that in the US, our laws would apply.Refer to Scenario 11.1. What is the first step that athletes should take to begin the unionization process?a. Hold a secret ballot election.b. Ask the National Labor Relations Board to hold a certification election.c. Call in a union organizer to stimulate interest in unionization.d. Call for a boycott of competition until the owners unionizes the athletes.e. Ask for an arbitrator to decide the issue of unionization.
Q:
The coaching analysis assumes that unsatisfactory performance has only one cause - poor effort by the employee
Q:
Poor performance may have multiple causes
Q:
____ items may be included in the collective bargaining if both parties agree.a. Mandatoryb. Obliquec. Permissived. Progressivee. Regressive
Q:
Deviant behavior differs from poor performance in that it 'threatens' the organization,
Q:
Under U.S. labor laws, ____ workers are considered independent contractors or self-employed laborers.
a. knowledge
b. union
c. consultant
d. contingent
e. prison
Q:
New electronic technology has been a(n) ____ for the U.S. labor movement.
a. huge help
b. obstacle
c. mixed blessing
d. threat
e. burden
Q:
When defining poor performance it is important to agree on what the standards of performance should be.
Q:
Finding out if employees know their performance is not satisfactory is a key step in the coaching analysis?
Q:
A(n) ____ is simply a situation in which at least one party believes that reaching an agreement is not imminent.
a. arbitration
b. mediation
c. strike
d. impasse
e. lock out
Q:
In negotiating a labor agreement, the union hopes to avoid any changes to health benefits. This is called the
a. union target point.
b. union resistance point.
c. management resistance point.
d. management target point.
e. midpoint.
Q:
Poor performance is caused by many things.
Q:
One of the biggest challenges that increased technology presents to unions is that
a. younger workers are at a disadvantage.
b. telecommuting is increasing.
c. work can be performed with fewer employees.
d. disabled workers need reasonable accommodations.
e. employees need training.
Q:
Performance management focuses on the use of performance evaluations.
Q:
According to Fournies, the final step or question to ask in a coaching analysis is "˜does the subordinate know what they should be doing".
Q:
Which of the following is NOT one of the reasons that labor unions oppose the use of prison labor?
a. It is very easy to deny prisoners the right to form a union.
b. Prison labor displaces low-wage workers in the economy.
c. Prison labor does little to prepare prisoners for re-entry into the workforce following their release.
d. Prisoners are exploited because their wages are so low.
e. There are more prisoners today, so more work is done though prison labor.
Q:
In coaching the HRD manager has the primary responsibility for the functioning of the coaching and performance management system.
Q:
Idalia, a union member working in a union shop, has a disagreement with her supervisor about overtime pay. She goes to Nancy, her shop steward, with the complaint. What options does Nancy have to resolve this dispute?
a. Nancy can suggest that the supervisor be disciplined.
b. Nancy can call for workers to strike.
c. Nancy can ask Idalia to serve as an arbitrator for the dispute.
d. Nancy can tell Idalia that the supervisor's decision is appropriate/inappropriate.
e. Nancy can request a secret ballot election.
Q:
Who normally conducts the first level of dispute resolution between a union member and an employer?
a. The union president
b. A member of the board of directors of the union
c. The shop president
d. The sergeant at arms
e. The shop steward
Q:
Performance goals are most likely to be met if the employees donot participate in the final discussion.
Q:
Which of the following types of arbitration gives the parties the MOST incentive to reach a settlement on their own?
a. Target point arbitration
b. Take-it-or-leave-it arbitration
c. Strike-based arbitration
d. Neutral arbitration
e. Final-offer arbitration
Q:
The interpersonal skills needed for coaching include planning.
Q:
One difference between mediation and arbitration is that
a. arbitration occurs in a court of law; mediation does not.
b. arbitration is compulsory; mediation is not.
c. the recommendation of the arbitrator is binding; the recommendation of the mediator is not.
d. mediation is compulsory; arbitration is not.
e. the recommendation of the mediator is binding; the recommendation of the arbitrator is not.
Q:
To be an effective manager of employee performance requires supervisors to be controllers, not coaches.
Q:
Which of the following tactics is illegal?
a. Picketing
b. Boycotts
c. Economic strikes
d. Lockouts
e. All of these
Q:
An OSO is a:a. Open sales observation b. Open safety observation c. Off-site safety observationd. On-site safety observation
Q:
In negotiating a labor agreement, the union has decided that a pay raise of $1 per hour for every employee is the minimum they will accept. If they are offered less than that, they will strike. This amount is called the
a. union resistance point.
b. management resistance point.
c. union target point.
d. management target point.
e. midpoint.
Q:
Safety training is particularly important for?a. Sales managers b. Production workersc. Office workers d. Executives
Q:
The three major funding streams for the WIA (Workforce Investment Act) are:a. Youth, adults, senior citizens b. New immigrants,adults, displaced workers c. Youth, adults, displaced workersd. Youth, prisoners, displaced workers
Q:
Which of the following is the term given to items such as wages, working hours, and benefits?
a. Mandatory items
b. Permissive items
c. Negotiated items
d. Price-point items
e. Strike items
Q:
The International Brotherhood of Teamsters (a union representing truck drivers and others) collectively bargains with Univar, the largest distributor of chemical products in the United States. Prior to collective bargaining, who should have the responsibility of examining the financial condition of Univar?
a. Univar
b. The Teamsters' leadership
c. Truck drivers who are members of the Teamsters
d. Both Univar and the Teamsters' leadership
e. Univar, the Teamsters' leadership, and truck drivers who are members of the Teamsters
Q:
A 1995 report by the Organization for Economic Cooperation and Development estimated that what percent of US adults had reading levels below primary school.a. 5 b. 21 c. 50d. 2
Q:
Which of the following is NOT a mandatory subject of collective bargaining?
a. Wages
b. No-strike clauses
c. Pension benefits
d. Health benefits
e. Working hours
Q:
All of the following is not a category of adult literacy:a. Computer literacy b. Prose literacy c. Document literacyd. Quantitative literacy
Q:
Corporate Universities have been developed by:
a. Over 2000 companies
b. Almost every company with over 10 employees
c. About 20 companies world wide
d. The UW-System
Q:
Which of the following is necessary in order for decertification to occur?
a. The union must have served as the collective bargaining agent for the employees for at least one year.
b. No labor contract can currently be in force.
c. A majority of the members of the bargaining unit must vote for decertification.
d. All of these.
e. Both the union must have served as the collective bargaining agent for the employees for at least one year and no labor contract can currently be in force.
Q:
Once a bargaining unit has been determined, what is the next step in the unionization process?
a. Getting 30 percent of eligible workers to sign authorization cards
b. Conducting a secret ballot election
c. Petitioning the NLRB to hold an election
d. Instituting grievance procedures for dispute resolution
e. Collective bargaining over a labor contract
Q:
Joint training programs involve the company anda. The Federal Government b. The IRS c. A labor uniond. A University
Q:
All of the following are variables which predict team effectiveness except:a. A team pay system b. Team spirit c. Social supportd. within the group
Q:
Which of the following issues are receiving more attention from unions in recent years?
a. Wages and hours
b. Health benefits
c. Pension benefits and job security
d. Union membership
e. New labor legislation
Q:
Team building is:
a. Hiring new team members
b. Making a team based organizational chart
c. A form of team training
d. Worthless in the US - we are all part of the team
Q:
How can human resource managers help employees manage career/family issues?
Q:
What benefits may organizations accrue from helping their employees with career planning?
Q:
A team is:
a. A group of individuals
b. A group of individuals seen as linked in a social structure
c. The members of any work department
d. Postal workers - all part of the postal team
Q:
Many customer service training programs are based on the idea that:
a. Good service keeps customers coming back
b. Bad service keeps customers challenged
c. Service doesn't matter to customers
d. Let the customer beware
Q:
Describe the experiences that individuals go through in the traditional career stage progression.
Q:
Briefly describe the most common deficiencies in performance appraisal.
Q:
ISO 9000 is:a. A set of training standards b. A set of quality standards c. A set of TNA gapsd. Level 5 of Kirkpatrick's model
Q:
According to OSHA the lost work day index average isa. 30 days per 100 employees b. 300 days per 10 employees c. 2.4 days per 100 employeesd. 300 days per 100 employees
Q:
Describe the basics of the most popular rating methods that may be used in the performance appraisal process.
Q:
The lost work day index (LWDI) is:
a. Number of workdays missed due for illness divided by total number of employees times 10
b. Number of workdays missed due to personal injury divided by total number of employees times 100
c. Number of workdays missed due to personal injury divided by total number of hours worked times 1000
d. Number of workdays missed due to sick children divided by total hours worked times 10
Q:
Career-management activities can be judged only by their success at any one point in time.
Q:
Informal career-counseling programs usually take the form of workshops, conferences, and career-development centers.
Q:
An effective Safety training would include all of the following except:
a. Employee involvement
b. Management support
c. Regular safety training
d. A focus on training not monitoring standards and behaviors
Q:
Organizations have an important stake in career development. They experience, most directly, the benefits and rewards of successful careers and incur the costs and frustrations of unsuccessful careers.
Q:
OSHA stands for:a. Occupation Safety and Health Act b. On site Safety and Health Act c. Oregon Safety and Health Actd. Occupation Sales and Healing Act
Q:
A license can generally be granted by:a. a professional organization b. a state government c. labor unionsd. a and b above
Q:
Individuals who have structured leisure activities and those who do volunteer work tend to adjust better to retirement.
Q:
All of the following are types of teams EXCEPT:a. department b. quality circle c. self managedd. cross functional
Q:
Persons age twenty-five and younger are protected by the Age Discrimination in Employment Act.
Q:
Customer service training is an example of:a. KSAO training b. Interpersonal skills training c. Technical skills trainingd. Sales training
Q:
Willingly staying late at work to meet deadlines and helping co-workers get their work done are referred to as organizational citizenship behaviors.
Q:
Which of the following is TRUE of the School to Work Opportunities Act?
a. federal grants are made to schools
b. success is dependent upon a coordinated effort of all participants
c. employers benefit from a trained labor pool
d. all of the above are parts of this Act
Q:
Which of the following is TRUE of the School to Work Opportunities Act?
a. federal grants are made to schools
b. employers must notify the government of plant closings
c. no training is encouraged by this act
d. none of the above are benefits of this Act
Q:
U.S. high schools have been accused of grade inflation. Universities complain that students with good grades are arriving at college unprepared. This is an example of the central tendency error.
Q:
Officers in the U.S. Army are only allowed to put ten percent of her or his subordinates in the top performance category. This is an example of a simple ranking method.
Q:
Which of the following lists the common characteristics of designing basic skills/ literacy programs?
a. performance test / one-on-one tutoring
b. performance test / small group discussion
c. aptitude test / small group instruction and one-on-one tutoring
d. aptitude test / large group instruction
Q:
Which of the following in not a positive outcome of a successful apprentice program?a. Decreased turnover b. Reduced health care costs c. Tax incentivesd. Networking opportunities with other employers
Q:
The Federal Government's current role in providing basic skills training is best defined as:a. non-existent - all funding was canceled by Ronald Reaganb. modest - mainly through the Basic Skills Training Actc. huge and growing - mainly through the Department of Educationd. substantial - through the Job Training & Partnership Act and Workforce Investment Act
Q:
The supervisor is typically the rater in the performance appraisal process.
Q:
Appraisals play a role in the performance management process, but such feedback does not directly impact compensation decisions.
Q:
What role do labor unions play in apprenticeship and technical skills training?a. none - it would violate the National Labor Relations Actb. none - unions have shown no interest in this areac. they are generally a full partner with the company in these programsd. in effective programs, the Union usually takes an adversarial role and opposes company training